As promised, Im adding photos and I finally picked up my frames!! The whole process from the eye exam to eye glass delivery was nice. This is my first pair of progressive glasses and it's definitely an adjustment for me. The staff walked me through how to use them, what to expected, and how it may be blurry in certain areas because of the blend from normal to the reading lower part of the glasses. It is an adjustment but their walk through was very helpful. I will be back again. read more

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This was an amazing experience! Mark was so kind in helping me get my new glasses and he even cleaned both mine and my husband's glasses just to be kind. He also gave us glasses cleaning cloths. It was just a wonderful experience. Our previous experience with the optometrist was amazing as well! They have a great selection of glasses and took VSP. I love this place. 10/10 would recommend! read more

Had a great experience here. After leaving my ophthalmologist a few miles away, I came here to get new eyeglass and contacts prescription. The Dr who took care of me was so kind, informative, and patient. Will def recommend friends and family, and come back here for all of my optical needs. read more

I have been here many times we know the owner. The space is great and the customer service is great as well. They usually can get your prescriptions in about a week or within two weeks. They can also repair or replace lenses in the store too while you wait. The optometrists are very professional and well trained and can service all your optometry needs. I highly recommend them. Hanguk Mal and Se Abla Español. read more

Optikos Optometry - Showroom floor - Optometrists Near Me - Los Angeles, California

I've been to Optikos a few times now, and while my overall experience has been mixed, I really want to highlight the excellent care I received from Dr. Joanne Myung during my most recent visit. To be transparent, my first visit here wasn't great - my prescription was off, and I ended up with lenses that didn't work for me. Thankfully, that was corrected during a follow-up, and things improved from there. This time around, I saw Dr. Myung, and she completely changed the game. She's easily one of the best optometrists I've seen in LA. She's incredibly caring, really took the time to listen to my concerns, and explained everything clearly and patiently. I also appreciated that she shared helpful resources and made sure I felt supported every step of the way. You can genuinely tell she loves what she does and is deeply committed to her patients' well-being. If you're going to Optikos, I highly recommend asking for Dr. Myung - she's a gem. read more

I just came from my eye exams. Dr. Austin is very thorough. Clearly and perfectly explained to me about my reading diagnosis and my eye health. The staff that attended to my are all professionals. They also have this one technology i never had before. The prices are decent and i got a special promo discount too. Overall, i will keep coming back for my next eye exams or reading glasses needs. Thank you Optikos. Kudos read more

I am so glad that I found this place. I've never had such a comprehensive eye exam done before and they made the process smooth and just an overall great experience. Everyone in the office was kind and welcoming. They gave top tier customer service. Especially Jenny, she remembered me just off of my first visit and each time I went back, even weeks later she greeted me by name. Words can't describe how grateful I am that Optikos is where I received my first pair of glasses! read more

Optikos Optometry - My first pair of prescription glasses. I love them! - Optometrists Near Me - Los Angeles, California

One of the few glasses stores carrying Zeiss lenses (and especially the customized digital ones). Much better clarity and comfort than my previous full spec Shamir. I don't need to explain too much about how good Zeiss lenses are here since there are many reviews online. The one important thing is that the new Zeiss gold coating is way stronger and easier to clean than it's Essilor/Shamir counterparts. If you're tired about this Essilor monopolization in the US and want the absolute best experience, this is the place you're looking for. read more

the team at Optikos were so great. They were kind enough to adjust my sunglasses within 5 mins of walking in the door. So awesome. Meant a lot to me. read more

Wow! Great place to get exams and glasses! Made an appointment, everything was so smooth and quick. Great doctors and front desk, everyone was very nice. I had all my questions answered and was able to get my glasses same day. Highly recommend! read more

Honestly I wish I could have all my Doctor appointments exactly how this one went. I loved the contactless checkin process and was barely waiting before they called me back and started the exam. Roger was so nice and incredibly helpful - he immediately made me feel comfortable asking questions and had so much info to give me about how to leverage my insurance. Same for the doctor who gave the actual exam (I forget his name) but just really kind and helpful. Let me ask all my silly questions and I felt at ease the whole time. Definitely recommend and even looking forward to going back. For parking - there is a lot directly behind the building and they validate parking so it was free for being there under an hour for me! read more

I've wore my glasses my entire life and moved to LA recently. I went to Optikos for a new pair of glasses. I'm sure not everyone is having this problem but they have not been able to get my prescription correctly. I made them change my lenses 3 times now but my eyes have still not adjusted to it and I am still having major headaches. At this point, I am going to another optometry. My insurance allowed me to change the lenses for the 2nd time for free but I had to pay with a slight discount the third time around. I'm not sure what is going on here. read more

"Honestly one of the smoothest and friendliest visits I've had. I used my vision insurance and they handled everything fast and easy -- no stress, no upselling. Everyone was helpful, and they got my prescription and frames dialed in without any hassle. Highly recommend if you want it done right and chill." read more

Overall, I am very, very pleased with the service I have received at Optikos Optometry. I have always been respected and treated with courtesy. In Los Angeles, In terms of the medical/optometry care, they vave made me aware of issues related to my eyes that I was not aware of before. The doctors will tell you what is going on with your eyes, and always give advice, suggestions, or thoughts about what you as the patient can do to maintain vision care, or what changes in your prescription may be needed to make to enhance your vision. I always walk out of their clinic/shop feeling like I did the right thing by coming to their place for my optometry care. They have initiated a policy where you have to sign a document acknowledging that if you chage your appointment or don't show within 24 hours of your scheduled appointment time, they will charge you $20. I don't get it. Things happen. That is too much. read more

Went in for my annual check up. All staffs here are very friendly and helpful. they also had really good options for eyewear.

I stopped by to look at their glasses. I didn't need a exam or anything like that. The store is clean and modern and the glasses on display are all designer brands. The person helping me was polite and helpful. They have a good variety of glasses. read more

Untrustworthy, dismissive, and rude. I was talked into buying a year of contacts even though I had told Dr. Julie that I had trouble with them because my eyes are so dry I end up blinking them out. She assured me that contacts are more advanced than the last time I tried them; as I worked through the sample pack, I continued to blink the lens out. I am glad that I also bought lens for my glasses, because, by the time I finished the sample pack, I realized that contacts would not work for me. I was not informed of any return or refund policy regarding the contacts, so I was bummed. Fast-forward a year, and I came back to get my eyes checked again. This appointment was with the male practitioner in the office; I told him that on this visit, I only wanted to get glasses because of all the problems I had with the sample pack, I didn't even open the boxes I purchased. The doctor was really kind and told me that it wouldn't be an issue to return the contacts, even though it had been a year, and get a refund for the contacts. He told me to bring them in and that they would issue a refund, and the female front desk representative confirmed that it wouldn't be a problem. I returned two days later and spoke to the front desk person, an older Korean gentleman. I shared with him the conversation I had with the doctor and the other representative, and he bluntly responded, "No, that's not our policy." I asked if it could be discussed with the management and was told that I would be called back about the matter. I waited over a week for a call, and nothing. So I called and spoke with a woman named Maricela, I believe. She was very curt and dismissive. She said there was nothing she could do, that I would not be refunded, and that I could come get the unusable lenses. I asked if it would be possible for upper management to review the situation, and I was told they had, and they refused. I then asked if it would be possible to receive a call from Dr. Julie, so that we could discuss together, and was told that she would call the following day... No call, and at this point I have completely lost faith and trust in their practice. 0/10... Will not return... read more

I went in for my yearly eye exam and Dr Julie noticed the sagging under my eyes ands informed me that I could correct this with 4 treatments of this laser treatment used to treat dry eye. Dr Julie referred me to Renee and she performed the procedure and her expertise and care were evident throughout the process. Once complete my eyes felt more open and everything looked brighter. My face even looked younger and fresher. The personalized approach and attention to detail made me feel truly valued as a customer. I'm grateful for the relief I've found and highly recommend Dr Julie & Renee's services at Optikos to anyone dealing with sagging or loose skin. This had a positive impact on my under eye puffiness. I believe the treatment's heating and moisturizing effects played a role in reducing the puffiness in that area.Dr.Julie & Renee's expertise in addressing multiple eye concerns made the experience even more worthwhile, and I'm thrilled with the overall results of the treatment. I will return and post my results after each treatment and you can judge for yourself. I noticed a difference. read more

Optikos Optometry - Before! :( - Optometrists Near Me - Los Angeles, California

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Shady practice. Classic example of bait and switch tactics. When reading other reviews online, this appears to be a reoccurring issue. When purchasing contacts, I was quoted $180 for 90 pairs. I agreed and paid upfront after my appointment. The contacts took 18 days to arrive. When I went to pick up my contacts, I was told that I had an outstanding balance of $80. I explained that I had paid upfront and my receipt indicates no remaining balance. The representative, David, stated that the wrong price was given during my initial purchase and that it would not be honored. The representative was extremely unhelpful and unwilling to fix the practice's mistake. I was told that I would have to pay the remaining $80 for the contacts. I declined to pay the remaining $80 out of principle. This is a healthcare practice; and to have healthcare providers use bait and switch tactics to sell products that directly affect a patient's health and wellbeing is not only unethical, but disgusting. Additionally, the practice was hard selling a specific brand of contacts. I explained to the provider that I usually wear Acuvue; however, during my appointment, the provider kept pushing for a "premium" brand. Come to find out, when I go to purchase my contacts, I was only fitted for the "premium" brand, and if I wanted to order Acuvue contacts, I would need to have another fitting for $40. This practice does not operate for its patients, but rather for profit. You should avoid this establishment, if possible. read more

I've been coming to Opitikos Optometry for the last 5 years and I really have enjoy the customer service here. They remind you that you it's time for an appointment via text message plus an email, which is great because eye exams are not top priority sometimes like the dentist. Once you get the reminder then you can then go online and schedule your appointment without any hassle. Optikos is on the first floor of the building that it's in very near a Starbucks! There is a parking lot in the back which they validate for and there is also metered street parking. They are very knowledgeable and have a wide selection of glasses. Also the optometrist is very nice and listened to me and my concerns regarding wearing glasses and working a long time in front of a computer. Turn around time is also good. After you order contacts or glasses, it usually only takes a week to get back. I really enjoy their customer service and up to date technology when it comes to exams. Also i brought in my favorite pair of glasses I bought last year from them and they fixed them for me for free and gave me a nice new case! read more

Optikos Optometry - Inside store trying on glasses. Turned out to be my absolute favorite pair! - Optometrists Near Me - Los Angeles, California

This is about Dr. Jaime Chan- Terrible bedside manners and terrible optometrist. First of all, I saw Dr. Jaime Chan talking to a patient who was an elderly man She was very curt with him, ignored his requests, and rushed him out. If he was my grandfather/father I would have been angry with her treating him like that. In fact, she should not treat ANYONE like that. When It was my appointment, she asked me questions to which I would respond to, only to be cut off mid sentence. She was just going through the motions not even listening and her tone of voice was very fake. Next, I had questions regarding my eyes and her responses were very vague and all her answers had "it involves a lot of factors and is hard to explain." Well then why the heck are you an optometrist if you can't explain your supposed expertise. To top it all off, she gave me the wrong prescription for my eyes. I thought it was the wrong prescription because it was completely different than my previous prescription and had high astigmatism. When I voiced my concern, she sighed really loud and said I could pay for my office visit and see someone else. I told her I was just asking why my prescription was so different, but I took her prescription. She is the optometrist after all. I was so disgusted with her, I took her prescription and got the lenses made elsewhere. Well guess what? I couldn't see out of them! I tried to get used to them for about 2 weeks and when I couldn't stand it anymore, I went to get a second opinion at Kaiser Optometry, and the eye doctor there said Dr Chen's prescription were WAYYYYY off and that the amount of astigmatism Dr. Chen prescribed were ridiculously high. I can see perfectly fine with what Dr at Kaiser prescribed. Read all the negative reviews. This place gives wrong prescriptions to patients..... and if you are your family members get an appointment with Dr. Chan - CHANGE YOUR APPOINTMENT IMMEDIATELY to another optometrist there or better yet, go somewhere else! Lastly, they try to up sell you on their dry eye treatment which they got no too long ago. They have to make their money back somehow for buying that machine, so I guarantee every appointment you will hear that you have dry eye. read more

I have been coming to this place for a couple years since I started wearing glasses.I bought some progressive glasses at a ridiculous over priced rate 800 dollars plus tax and that is without frames I bought some from this store at 300+ dollars.I can see making a profit but come on now the lenses I got with everything supposed to protect the lenses did not work not happy with my purchase!I have been pricing lenses elsewhere 169-180 dollars that's what I am being quoted If you enjoy your money don't come here cause they will RIP YOU Off!!! Happened to me!I would love if they would make it right but to be determined?I will keep you updated! read more

Dr. Chang was very nice and very patient with answering all my questions. Her instructions were easy to follow and we got through my exam smoothly. They gave me advice on frames and allowed me to try on as many frames as I wanted as well as gave me the best price for the vision insurance I had. My frames arrived 2 weeks later and they're great! read more

Optikos Optometry - Optometrists Near Me - Los Angeles, California

I had such a fantastic experience at Optikos! The staff was extremely helpful but there was a standout staff member: Renée. She not only assisted me in selecting the best/most attractive frames, but she was also knowledgeable about what extras would be best for my needs. My experience in-store was exceptional due to Renée's help. I highly recommend this place as it's conveniently located in K-Town, the plaza even has Starbucks, an acupuncture spot, and boutiques. read more

Roger was PHENOMENAL in being quick, searching, and offering the right services. I was flustered because I thought I wouldn't be able to get my glasses fixed. Which I shouldn't have and apologize! Would recommend here. read more

Their optometrist tried to gaslight you to make you feel you have a serious problem so that they can take advantage of you. I don't know how they keep their business open treating clients like that. Are people that dumb? Infuriating. Avoid at all cost. read more

I have to do an updated review because my first visit was 4 years ago. This time, I took my mom who was in need of a optometrist exam. My mom isn't a English speaker, but the doctor was so kind and patient as I took the time to translate and she was so thorough explaining all of the exams and results. My mom gets nervous going to the doctors, but she told me how much she liked it and how much she wants to return. Not only that, but it's super easy to book an appointment online which makes a difference if you ever get too lazy to call. read more

I spent over $2k on dry eye treatment here after originally coming in to treat a stye. The treatment caused all of my eyelashes to fall out and my stye never went away, just reduced. Now the stye is completely inflamed again one month after finishing the treatment and I'm back at square one, minus the $ and all my eyelashes read more

Office bills for dry eyes for most patients for more money/reimbursement. They will charge you for medical visit along with eye visit, and keep telling you to come back for follow ups to get more reimbursement. They will tell you contacts are ready in one week after you've paid over $1,200 for your visit, and the contacts will be delayed for almost 3 weeks. I was left to wear old contacts with the wrong prescription because of this delay. Go somewhere else. There are plenty of optometry offices that won't feel like a scam. read more

I've been to many optometries over the years, and Optikos has been my go-to location for the last 5 years or so. I always get a satisfactory experience here. The front desk service, which entails check-in, preliminary exams, billing, and product explanation, is courteous and efficient. The optometrist herself is friendly, patient, and detail-oriented. I feel the product selection available for the eyeglasses is slightly limited, but still comprehensive enough - the contact lens are largely the same as everywhere else. The price is a bit on the high-end, but you do get what you pay for here. Especially for eyewear, which I would wear for years, I want to get a good balance between high quality and fair price. And Optikos delivers. read more

My left eye has been bothering me as of late so I made an appointment to see an Optometrist at Optikos. Appointments were readily available and super easy to book online. Went in and took a bunch of tests and turned out to be ok (thankfully!). The gentleman who initially helped me wasn't so friendly or nice but he seemed to know what he was doing. Then after the initial tests and etc., I was seen by Dr. Christine (didnt get her last name) who was absolutely fantastic! She was very knowledgeable (if she wasn't, she was really good at pretending like it), very nice, friendly, professional, and patient. Explained everything to me, thoroughly examined me, and patiently showed and explained what they did, what they saw, and what i needed to do. I would definitely be back again! read more

I've been coming to Optikos for years! Appointments are easy to make, eye exam is always quick and thorough, and contacts/glasses are always on time. Every person I have met at Optikos has been courteous and kind. I appreciate that I am not pushed for products I do not need or overcharged as I had been in other optometrist offices. read more

Exceptional customer service is what has kept me coming in -- Renee!! Let me tell you the level of patience Renee had for me!!! I'd chosen a pair of glasses when I went in. Changed my mind of the color I'd chosen... called in and confirmed I'd go back later on that day. I get there and Renee has 4 pairs of glasses laid out for me to try on! I managed to pick out a pair that she knew fit with my facial structure. Not all places are going to go out of the way like this!!! I went to a different optometry last year, NEVER AGAIN! Don't care how far I move; Optikos' customer service and selection will keep me coming back! read more

I normally like coming to this place, but today was awful. I rescheduled my appointment time and when I got there, they said I had no appointment in their system even after I received two text confirmations. Then I waited 45 minutes to be seen. Highly unprofessional read more

These guys at Optikos are the greatest. Customer Service and Personal Care set them two steps ahead of all the others. The Optometrist, the counter staff and Bryan in particular, worked his magic for me and came through for me. He listened to my problem and found a solution at an extremely fair price and next-day delivery. Astonishing! I wish all the businesses I frequent had this level of professionalism. I know where I'm going next time I need vision care. They also send reminders when appointments are coming, as well as check on the phone a couple days later to check if your glasses are working out OK. I wish I could give 10 stars. read more

Walked in here on a Thursday afternoon. Roger was so helpful. I kid you not, the first pair of glasses that Roger suggested was what I wanted and walked out with, but they patiently walked around the shop with me while I entertained other frames that we both knew I wasn't going to get . Roger then also kindly waited while I got approvals from someone on whether or not they liked the frames, and also checked my coordination of benefits. Roger was so patient, nice, and even funny. I even changed something after I paid, lol because I can't be anything but difficult apparently. Looking forward to picking up my new frames soon! read more

This review is in regards to the communication with the staff after my eye examination in regards to my contact lenses and glasses. Basically, there was none. I was initially told after my eye exam that my contact lenses and glasses would be ready in 7-10 days and they would call me to come pick them up when they were ready. Perfect, sounds good. Two weeks pass by and no call ever comes through. I then call the office myself to check on the status of my items. They told me the contact lenses were backordered and they would call me back on the status of my glasses - I never receive a call back. I call back a few days later to check on the status of my items AGAIN since I was ghosted. Initially, I was told my glasses were now ready and when I asked again to confirm, she put me on hold to double check. I was then told by another staff member my glasses were missing anti-glare coating and it would take another week to fix. I then stated my unhappiness in the lack of communication on the long status of my items, and they did apologize and stated it was because my items were not ready (even though I was initially given a timeframe of 7-10 days for pickup). A call letting me know my contacts were on back order and my glasses were going to now take 3-4 total weeks to come in would have been appreciated so I wasn't left wondering what happened and if I had been scammed. I'm giving 3 stars still because they were apologetic, but I am definitely never coming back. read more

I've been going to Optikos for over a decade & I wanted to leave a positive review for front desk staff member Renee! She went above & beyond during my last visit helping me with my eye exam appointment & contact lens questions. She is so professional & courteous! She's a huge asset to the staff & I'm so appreciative! read more

They have become so pushy selling their new treatments. It's no longer an enjoyable visit; more like getting your eyes checked by shady used car salesman. They made my younger sister cry by scaring her to try to purchase their dry eye treatment or whatever it's called. Even when I've called to place an appointment, I've gotten very curt and unwelcoming phone service. It's just gone down hill and it's sad to see. read more

Every time I come here there is an issue. Definitely wouldn't recommend!! 1st time they changed my prescription and when I went to my actual optometry appointment at Kaiser it didn't change. 2nd time I ordered contacts and received the wrong prescription. 3rd time- all on different appointments and years!!! My glasses were incorrectly mounted , they would make me cross eyed. And took multiple visits to fix. I've kept giving them the benefit of the doubt and still lol cannot come through. Employees always change too read more