Eye Q is incredibly professional and made me feel at ease right away. After a previous bad experience with another optometrist who broke one of my valuable pairs of glasses, I was understandably cautious. Rachel was exceptional--professional, kind, and very careful with my personal glasses. She took my concerns seriously and made sure everything was handled with care. That level of attention and professionalism really stood out to me. I'm very grateful for the experience and would absolutely recommend Eye Q. * Upon picking up my glasses Alka( one of the other technician's) was very helpful with teaching me things about how glasses react with and without lens, to how insurance works with how and who crafts the actual lens, and other various things regarding my glasses, very educational. They take what they do VERY SERIOUSLY. **P.S. -My girlfriend got her glass done there as well with the scratch guard, anti glare, and sapphire transitions and loves them! ***I'll be bringing my other glasses there to get new lens put in.. read more

I'm not one to update reviews, especially reviews that are pretty old because the standard usually holds. But what prompted me to update my initial review from nine years old is because what Dr. Yap created from the start of the office to the moment they sold their practice off is very night and day. I did receive an e-mail from the office around May, stating that both doctors will be relocating back to the East Coast to be closer to their families. They didn't need to provide the additional detail, but having knowing Dr. Yap, it was much appreciated that the move was a personal one. It was also noted that the practice was sold off to another doctor, which I figured that it shouldn't be much of an issue. Things went downhill from the moment I made the call to schedule my annual appointment. Basic customer service would have let the patient know that new doctors are running the office, in case the email didn't make it to your inbox or didn't see it. In the past, I would always be able to select which doctor I would be seeing. This time, no option. I arrived early to my appointment, per usual and my pre-exam check-in didn't start until after a few minutes on my scheduled appointment time. In addition to that, seeing the doctor (who I will leave nameless) didn't see me until 15 minutes after my appointment time, and didn't apologize for the delay. In fact, the entire exam felt like a transaction, get in and get out, like if I was at a retail chain store and was only seen as a number, rather than having that personal touch that makes me want to return to a mom-and-pop shop. And I do understand nothing's perfect. (In fact, I had some issues with Dr. Yap previously, and didn't address head-on because it was resolved without me putting the business on blast.) But the fact that this was an initial meeting with patients that have been with the office since its birth, I'm disappointed that I was left feeling like I should have trusted my gut and find another office this year. Whether or not the office chooses to read this updated review or not, it's not really my agenda, but I do want to retract my original review, in the case someone else is reading it and thinks the standard still holds. read more

I've been a patient at this practice for years, since they first opened. The doctor (the owner) is fantastic. Nice fella. The rest of the place is a dumpster fire. And that starts and ends with the front desk and the support staff. The support staff is a complete train wreck--they need to go back to customer service school and understand that they are servicing customers--less I say, patients--and they should act as if that's what they signed up to get paid for. It's bad. Really bad. read more

Dr Terian is the best. Made an appointment for routine eye exam. It was clear Dr Terian is very well trained and knew her stuff. Helped me a ton with her expertise. Office staff friendly and helpful. Would recommend this place if you're considering it. read more

I visited this shop about 2 years ago to fulfill two prescriptions from my Kaiser optometrist. I paid full price for a pair of prescription eye glasses and also a pair of sunglasses which I need to drive. I take *very* good care of my frames since I tend towards major fashion brands and I'm willing to splurge since I've never been a good candidate for contacts. I began to notice Over the last year my sunglass frames had a gap on the nose bridge that I initially thought was a design feature but when the lenses started to pop off I realized it was defective. I paid a visit to the store which took some effort because they recently changed their hours to make it inconvenient if you have regular work hours. I showed the staff my frames and the issue and they initially informed me they were out of warranty and I'd have to pay, which I refused because the frames were defectively filled. I took my frames there almost 3 weeks ago. When I called to inquire on a status I was told they didn't know and someone would call me back. No one did. I called again to then be told again someone would call me back and after having to complain they didn't to be told it was shipped off and would take another 3 weeks. So basically they didn't a poor job and now my prescription sunglasses are being held hostage for over a month. Never again and I'll now look for a new glasses shop due to this unprofessional customer care. read more

Eye Q Optometry - Optometrists Near Me - Los Angeles, California

Walked in with two pairs of sunglasses with screws missing at their hinges. Fixed in 10 mins with no charge and great service, Thank you Elijah for your help! read more

It was an excellent experience. When I arrived I was warmly greeted and was assisted timely from their staff. Dr. Terian was very helpful and helped guide me with various questions I had for my eye care and diagnostics. Eljay and Patricia helped assist me in pricing, any questions that I had with the post process and guided me on what kinds of glasses they offered. I highly recommend this place and I'm definitely coming back for another visit. read more

Walked in 10 minutes before my appointment. Wasn't asked if I had appointment or anything. A lady walks in 5 minutes late for the same appointment hour I had was approached and greeted and helped her right away. Maybe I didn't look too hipster to be helped right away. Just be aware on what you wear to be helped fast or try the other optometry up the street. read more

Found this place through yelp and the reviews did not disappoint. Dr. Yap was very helpful and educational throughout my vision exam. I visited twice to get contact lenses and my glasses fixed. Eljay and Patricia were very friendly and helpful throughout my process. Shoutout to Eye Q and would 10/10 recommend. Thank you! read more

I was researching everywhere for a local on-site lab that can cut lenses the same day. I didn't realize that these types of frame/optometry places are few & far between. Most places you have to give them your frames and wait at least a few days. That simply isn't an option when you only have 1 pair of glasses & need them most of the day. I'm so happy I found Eye Q after calling about 50 places. There were a couple others that have in house labs, but there prices were absurd for regular polycarbonate lens. So I hurried to Eye Q & show up an hour before they close. I was a lil concerned I couldn't get it done. I met with Eljay who was very polite & helpful. Gave me the price & it's hands down the best I've ever heard anywhere! So I paid & filled out my info & he said they'll text me when they're ready. I went to grab a quick bite & as I'm finishing, I get a text. Done in an unbelievable 20 minutes!!! I'm absolutely blown away with how quick & efficient this place operates! I'll certainly be sending all my friends here! Thanks a million Eljay!!! read more

Eye Q Optometry was a great experience. From the staff being welcoming to being professional. Eljay was great with patient care and providing amazing service. He made sure I got everything correct and that I walked out of there a more than satisfied. Will definitely come back again for all my optometry needs. read more

I recently had a wonderful experience with Eljay. I bought some really cool Ray-Ban Meta Glasses and they work fantastic. Eljay is a rock star. The process was seamless and very professional. read more

Thank you thank you Eye Q for saving my work week! My dental work glasses broke and I couldn't fix it myself. I was struggling to Mickey Mouse my way through the week by taping them back together with electrical tape and I was miserable and getting headaches. I called my glasses company who said I would need to mail them in and it would take about two weeks to repair. On a whim I called Eye Q and explained the problem to them. They were so kind and said I could come any time and they would repair them for me. I ran into the office in between patients and I was helped by Leo who promptly fixed my glasses for me. I am so grateful to Eye Q for accommodating me- I can't work without my glasses! Highly recommend :) read more

They are fast to reply, timely and well at explaining the procedures and what they are looking for.

Really love Eye Q and the staff here - they have state of the art technology making eye exams super easy and thorough (without dilation and no anxiety inducing puff of air to the eyeball!). The optometrists know what they're doing and get my prescription perfect. They have a decent selection of glasses but you can also bring your own - they're super fast in getting your lenses and the quality is some of the best I've had, highly recommend! Easy to make an appointment online as well! read more

Front desk here is unfriendly and not helpful...I called for appt. because my son really needed new prescription and glasses ASAP, we've been their patients for years, but they disregarded my request regardless of how important it is... We just went to Lenscrafterd and they're very accomodating and helpful , even though we're new there... This is unbelievable... read more

I accidentally booked my appointment at this place thinking it was another location in Eagle Rock, turns out it was the best mistake I could have made. I had a really great experience, the visit didn't feel rushed, staff were extremely friendly, helpful and informative. I'm actually really excited to get my glasses. Thank you Linda for your help today! read more

I've been going here since they were located at the Eagle Rock Plaza. Their new location is so spacious and very aesthetically pleasing. Every time I come in, I always feel so welcomed. All the employees are super nice, especially Patricia, because she goes above and beyond for the patients. Dr. Yap and Dr. B are always professional and are very helpful when it comes to getting my clear and colored contacts. They have a variety of glasses and sunglasses to choose from, even from high end brands. I'd highly recommend coming to this optometry clinic! You definitely won't regret it. read more

absolutely delightful experience here! called to make an appointment on thursday; had my appointment on monday afternoon & was so impressed by all the technology this office has! (it's been a minute since i've had my eyes properly checked so maybe I'm just behind on things but no nasty eye drops for pupil dilation or air puffs at this office.) when i met with the doctor she was able to show me the images of my eyes and explain what i was looking at and what's healthy vs how it'd look if there were issues - so cool! brought in my own lenses to have updated with proscription and the staff was super kind & helpful in explaining the cost and provided a nice breakdown. & they were ready the following tuesday. highly recommend this place & will plan to return the next time i need an eye exam! read more

Eye Q Optometry is the best! I've been going to this optometry ever since they were located in the Eagle Rock Plaza. The place is located on Colorado Blvd. and is very clean and organized. There is plenty of parking in the back and on the street. The staff is very welcoming and friendly. Patricia was very helpful with my contacts order and called me as soon as they were ready. Dr. Yap and Dr. B are very professional and genuinely care about their patients. I was very pleased with the customer service here. I definitely would recommend this place to others. read more

I came in today to get a few pairs of glasses fitted and lenses swapped. The women working were so nice and helpful and took a considerable amount of time to fit everything and make sure they were perfect. I asked what I owed and they said there was no charge! I asked to leave a tip and they said no. They took time and asked for nothing in return. This is such a rare and generous way to treat customers that I have never encountered. The office is also beautiful and wonderful energy! I'll be back for my eye exam and future glasses. Thank you. read more

Very unprofessional! The receptionist only explained the findings of my dad's eye exam. If I didn't insist to talk the doctor no one will explain the findings. The Doctor told me that she can't prescribe any eye glasses base on her findings until my 72 year old dad will go to a specialist not even a temporary one. We paid 159 dollars since my dad don't have insurance. This is not fair for my dad. Definitely not recommended and for sure will not be coming back. read more

Confirm coverages with guest before apps. Drove across la county to find out insurance would not cover my consultation

Drs. Yap and Banzuela have been the best caretakers of our family's eyesight for many years now! Each time we visit, we're greeted by friendly staff and they are always considerate of what issues we're having or what we might need. The doctors are both very thorough and patient with our many questions. They are smart and caring, which is all you can ask for. Everything is always easy and convenient at this office! The new location on Colorado is much better than their previous mall location. They have their own parking lot. Sometimes their online scheduling thing acts up but that's my only complaint. read more

I have been an Eye Q customer now for 5 years. While I'm their Eagle Rock Plaza location, their hours and convenience hooked me in. The doctors were very pleasant but the front office staff were very dismissive. Especially during the pandemic. Recently, because of the hours now being extremely inconvenient, I took a day off and scheduled an appointment online. I received a text canceling my appointment due to "an error" with their system. I was offered a time during the work week when I was working. I miss them at the eagle rock plaza. Felt more accessible. read more

This is a great local optometrist that has great prices and good service. Their staff is engaging and friendly, their rates are competitive and they have quick turnarounds for their orders. The selection of glasses and frames at the store is solid, not extensive but pretty good. We were able to order prescriptions glasses and sports goggles for my son in one visit and we received those items within a week, which is pretty good in my experience. read more

Been coming here for years. Everyone is very polite and helpful. I like that i can be in and out with no wait time. Their glasses selection never disappoints. I highly recommend. read more

Recently broke my glasses and I found this optometrist nearby. I came and Rachel greeted me she was so welcoming and patient. I came in looking for ray bans frames and Alca was helping chose frames that fit my face. I went with the raybans and after a day I had second thoughts I called back and luckily they still had not started the order. Rachel was so patient she said there was no problem putting the order on hold until I could go back the next day. Next day I decided I liked these coach frames best and Alca helped give me some sort of discount. My order was places September 1st and were ready September 7th. I recommend this place if you are willing to pay out of pocket for your glasses. I paid $330 for these glasses with the non reflective base lens and the frames, definitely an investment. read more

Love the service and glasses at Eye Q. The Staff is all so helpful and willing to help.

Staff and Drs were fantastic! Team was knowledgeable and helped me choose a pair of glasses. Dr. Maureen was very sincere with me during my appointment and made me feel at ease. Btw I get a lot of compliments on my frames! read more

Dr Yap is the best optometrist I have ever encountered, and I've been wearing glasses for 60 years. He diagnosed a problem that my top notch opthomolegist did not notice. I can read again (for more than 15 mins at a time). Thank you, Dr. Yap! read more

I cannot recommend Eye Q Optometry, Dr. Yap and staff enough. Not only were they incredibly kind and friendly, with Dr. Yap answering all of my many, many questions, but they were also extremely accommodating when my first prescription turned out to be insufficient. Dr. Yap made time to see me immediately and they were kind enough to replace my lenses for a stronger prescription at no additional cost. And, on top of all of that, they have a fantastic selection of frames and the newest technology, which means no dilated pupils or air puff tests! read more

Came in with my prescription and broken glasses. In a matter of 5 minutes, they were able to repair the leg of my glasses. I also was able to buy a new pair of glasses and the process didn't take long at all either. Each person that handled my purchase were patient and exhibited great customer service! Any repairs or adjustments seem to come at no cost. Definitely recommend going to Eye Q Optometry instead of LensCrafters. read more

ERVIEW UPDATES REVIEWS PHOTOS ABOUT CALL DIRECTIONS SAVE WEBSITE 2700 Colorado Blvd Suite 239, Los Angeles, CA 90041 Located in: Eagle Rock Plaza Open  Closes 7PM (323) 258-2020 Suggest an edit Own this business? Claim it now COVID-19 updates from business In cooperation with the Governor's new order, we are closed for eye exam appointments until further notice. Contact lens orders can still be processed, and curbside pickup is still available. Please call or text us at {323} 258-2020 for any questions. Thank you! Jul 13, 2020 29+ Photos Add a photo Highlights Highly rated Questions & answers Q: how much is the cost for rx check up and the cost of the rx glass (bifocal).i have my own frame.thanks A: Hi Sonny! The exam is $90 and the cost of bifocal lenses start at $100. Please call us if you have any other questions. We'd be happy to help! (1 more answer) See all questions (8) Ask the community Reviews from the web 5/5Facebook · 8 votes Review summary 5 4 3 2 1 4.8 85 reviews "The staff is super friendly and extremely helpful." "Nice modern office with good selection and modern machines for eye exams." "I'll be recommending more people to this place!" Lana M - Edit 23 hours ago More Google reviews From Eye.Q. Optometry "We strive to create a memorable customer experience with a thoughtful frame gallery, custom styling, and superior lab service in a modern atmosphere." Eye care centers Linden Optometry, A Prof. Corp. 2.7 (161) Optometrist Glendale Optometric Center 4.8 (61) Eye care center Glendale Family Optometry Ani Hal... 5.0 (29) Optometrist Costco Vision Center 3.4 (20) Optician South Pasadena Optometric Group 5.0 (40) Optometrist View all Sunglasses stores Los Angeles EyeCare Optometr... 4.9 (159) Eye care center Moore Vision Optometry 4.7 (30) Eye care center Brand Optometry 4.8 (30) Optometrist Pasadena Optometry Center 4.9 (185) Optometrist Hollywood Optometry‑ Dr. Xav... 4.5 (24) Optometrist View all Contact lenses suppliers Stein Optometric Center 4.2 (13) Eye care center Pasadena Eyecare Optometry 4.3 (9) Eye care center Montrose Optometry 5.0 (7) Optometrist Figueroa Optometry Center 4.4 (22) Eye care center Hye Optic 4.8 (35) Optician View all Web results Reviews from the web 5/5Facebook · 8 votes Google review summary 5 4 3 2 1 4.8 85 reviews Google reviews Sort All prescription5 tests4 contacts4 insurance3 questions3 Lana M 14 reviews · 2 photos 23 hours ago This review is for Dr. Brian Yap. From the minute I entered the office, he was so friendly and immediately made me feel welcome. I was experiencing eye pain, dryness and multiple vessels in my eyes. What stood out to me about Dr. Brian is his kindness and professionalism. Not once did I feel uneasy or anxious, in fact, he made me feel calm as I was having some anxiety. He took his time doing my eye test, xrays and I just can't thank him enough for being so caring about his patients. I asked him alot of questions im sure but he was very patient and kind and answered them with a smile on his face, and that really stood out to me, he truly puts his patients first. I left the office overwhelmed with gratitude and happiness that I found Dr. Brian, he truly stands out because he puts his patients first and afterall isn't that what we look for in a doctor? Thanks again Dr. Brian read more

I love this place the staff is amazing and the eye doctor is very good I will be coming here for as long as I can. Skip all the other eye doctor offices in Eagle Rock and come here you won't regret it. I have been to over 30 places and they all sick except this place read more

I absolutely love this place. I've been going here for about 3 years now and I wouldnt go anywhere else. The staff here are incredible, especially Patricia and Kevin. I was on my last pair of contacts so I called to make an appointment but they were all booked for the week. I get a call from Patricia the next morning letting me know that they had a opening for that day. That was incredibly nice of her to do that. The staff and doctors here are the reason why I keep coming back. read more

Eye Q Optometry - Acuvue oasis contacts - Optometrists Near Me - Los Angeles, California

I had a wonderful experience at Eye Q! This was my first time ever getting an eye exam, and the staff and doctor were so thorough and knowledgeable. Although my vision turned out to be great, they were able to match me with a great pair of blue light blocker glasses to help with my screen exposure. I will definitely be back! read more

I'm sure this review is going to seem really weird, considering how highly everyone else has rated them. I am in agreement that the staff members were all very nice, and the office was clean with a cute layout. My review is negative for 2 reasons. First, because the eye doctor I saw, Brian Yap, lied to me during my appointment by saying that RGP lenses didn't do what medical science says they do, which is correct astigmatism, and that most eye doctors do not prescribe them for that reason. I googled RGP lenses immediately upon leaving, as RGP lenses are what I have been prescribed for 18 years, and discovered that not only does the current science support the idea that they correct astigmatism, but also that RGP lenses are better for your eye health in general, they're just not as lucrative as soft lenses. During this appointment, he convinced me to try soft contacts. Major red flag to be lied to about something by any kind of doctor in order to make a sale, so I was already suspicious of this business. My second reason for the negative review is that I believe they were trying to commit some sort of insurance scam with me. At the time of my appointment, I was charged $75. $15 was my copay for an exam, and then an extra $60. They did not explain what that charge was for, but told me that without insurance, it would have been $300. I assumed this was for my contacts. They texted me this morning to ask if I liked the soft lenses, and if they could finalize my prescription. I thought I had paid for them already, so I asked for clarification, and they said that $60 was for the contacts lens exam, and I had not paid for my contacts, not the 6 month prescription nor the annual. I asked what my insurance was paying for, and they explained the pricing of the yearly prescription, and that it was an additional $60 - this lines up with the amount I paid already and the breakdown of pricing had I not had insurance, unfortunately, they continued to say I had not paid for this yet. At this point they told me the 6 month prescription was fully covered, contrary to what they told me originally. I contacted my insurance immediately to ask what my benefits were and what I should be expected to pay from this visit, and by doing so ended up reporting Eye Q. Optometry for their actions. As soon as I notified this office that I had been in contact with my insurance and should not have been charged $60 for the exam, as my insurance plan covered that, they tried to backtrack, told me there had been some confusion, and they were going to refund me. I am attaching all screenshots of the text exchange. I asked multiple people if it seemed like a fraud attempt and they agreed. Had I not been confused about what I was paying for, they might have gotten away with it. I'm confident they were lying to me about the cost and what I paid for, and were trying to run a scam, because of how easily the doctor himself had lied to me about RGP lenses. This experience has been so disappointing. I would not recommend this office to anyone for any reason, and I strongly recommend that every patient that goes here contact their insurance to make sure their charges are correct. read more

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I had a great experience here today... Such nice people all around... A very calming environment, and Dr. Yap definitely has the nicest attitude and professional / kind demeanor. While picking out frames I felt no pressure or upsell. In fact, I was ready to buy the most expensive frames I found, and the guy helping me found another frame for $200 less and I actually liked them more... On top of that, they came with stylish magnetic polarized sunglasses to lay on top of my glasses! I didn't get his name, but I truly appreciated his honesty and integrity in helping me find something more affordable. I will be coming back here for sure! read more

Nice place .. very accommodating staff... !!! No appt but entertained us. And fixed my sons glasses for free... even if were not a client yet!!! read more