Got my eye exam everyone was friendly and helpful. Definitely recommend this location.

I always get nervous going to any type of doctor but I won't be worried about future visits to Dr. Del Lam and the great office staff. I greatly appreciated the explanations of everything during my pre-exam tests and exam. Everything was described in understandable terms and with heart & humor. This was one of the best eye doctor experiences I've had in my 25 years of wearing glasses. read more

My experience is based on getting an eye exam. I've not gotten eyeglasses here yet (nor have I needed them yet) but I've always had a positive experience with the staff and doctors. Everyone seems very nice and the doctors are extremely knowledgeable, professional, and personable. I highly recommend this location for eye exams even if you don't have vision insurance! read more

I purchased my glasses at this location with insurance plan for a year yesturday I got a scratch on my lens dead center very annoying I immediately called the store confirmed they were covered they were suppose to call me back to confirm appointment never did so I go to store anyways to get them checked one employee starts helping me than has to leave to set up a patient I continue to wait again I finally get help then tell me who ever spoke to me made a mistake that my insurance had expired 9 days ago employee helping me asked supervisor blanca questions they kept whispering to each other back and forth in front of me not giving me a direct answer or acknowledging my presence very unprofessional so I left went to lens crafters inside the brea mall completely better service they accepted my "expired insurance " swapped lences and I got my eye/contact exam with them wont be going back here. read more

I had a few pair of sunglasses I bought online and I wanted them tested for UV protection and they were willing to test them for me free of charge to give me the peace of mind that the lenses were protecting properly and not inferior in quality. The technician also explained to me the process and everything regarding UV light. I am happy with their service and I would consider going back to them if I have eye-wear needs. read more

came to pick up my glasses and Allie helped me out today. she was super helpful and i even purchased additional insurance for my frames. Everyone at this location is awesome. I highly recommend Dr. Tran (shes like a cool auntie) and Dr. Lam (very informative and friendly) read more

Dr. Team was so helpful and definitely gave me an exam in a way I have never experienced definitely put things to perspective and such friendly and attentive staff! read more

I am a lens crafter customer for 10 yrs. I had an eye emergency and went into lens crafter. I had accidentally put contact lens cleaner into my eyes. I was in pain and could barely see out of that eye. Since I work around the corner from lens crafter I went in to seek emergency medical help. I told them my situation and how much pain I was in and that I couldn't see well enough to drive. They told me that the doctor was too busy to see me and I could drive over to the main place mall. I reminded them I couldn't see and if they could at least flush out my eyes. They then told me I can go into the bathroom and wash it myself with water. I'm so disappointed in the lack of compassion and professionalism. I will never go back to this place. The staff is not kind. They lack in human kindness. read more

I took time off work to make it to this appointment...I had spoken with the lady the day before and told her my insurance. When I got to my appointment (no one else in the store go figure) the lady in the front told me they don't accept my insurance and that it would only be a 5 dollar off discount. As in my copay for an exam would be 70 bucks instead of 10. Really wish they would've informed me of that over the phone before I drove down there... read more

I rarely write reviews here, but I was so disappointed by this location today. I made an appointment for 12:00pm which the very nice woman on the phone stated it was the time was completely free. Today I walked in on time, and went to the front desk. Both the woman and the gentleman there looked at me, and I told them I had an appointment at 12pm. No one asked my name or what I was there for, just handed me a clip board and said "fill this out and someone will help you." Um, okay good afternoon to you too. I filled out the paperwork in a minute and handed it back. 25 MINUTES LATER... I had to flag someone down to tell them that I wasn't waiting any longer and to cancel my appointment. The woman's response, "okay, what's your name?" (Insert eye roll here) Look, I'm in logistics and customer service, I completely understand understaffing or timing issues, but maybe a heads up regarding wait times or not booking so many appointments to account for walk ins is the solution? It's certainly not making your customers waste their afternoon. It's unfortunate that this location is so convenient, I will not be returning. read more

I came here expecting to get glasses the same day, and I was told that they were "so busy", and that they wouldn't be ready until noon the following day. I arrived at 2pm, and no one could locate my glasses! The tech went in the back to speak with the lady who was making the lenses, and unfortunately I overheard her speaking "nastily" and stating that it's just "too bad" and she wouldn't have my glasses ready for another 4 hours! I explained to the tech yesterday that I would be going out of town, and needed them by a specific time. The "one hour" motto, I was told by the tech, is now "in about an hour".....well it's been OVER 24 hours! Poor service, disappointed! read more

Horrible experience. I've been going here for over 10 years and always schedule my appointment a year in advance. I went into the appointment this morning for them to only tell me that they don't have my appointment on the books. She then goes did you get a confirmation email and I did, and I had pressed confirm, but apparently they don't take 9am appointments anymore. What happened to the courtesy call of them confirming your appointment? My other issue is why was I never called to reschedule if they clearly scheduled me at 9 AM (I have email confirmation) and no longer provide 9 AM and just canceled on me. This was a huge inconvenience to go out of my way when I live out in LA. The only reason I kept going to this location was because I was loyal to the doctor, but you can bet they just lost a loyal customer. My other fit has to do with the front desk workers. They were so rude and unhelpful. I got one of the girls name, Brittany, who never apologized for the inconvenience, but just went on about how I should have gotten a "second" confirmation email. Her attitude was just so rude and made me feel like I was in the wrong for showing up to my "appointment" on time, which wasn't on their books. Not once did I get an apology or even a have a nice day. If you are going to be in customer service, she should be personable and more empathetic. She needs a new job, because she could have definitely made this experience a lot better with just her attitude alone. I've spread the news to family and friends about this location and how horrible it's turned out to be. I'm truly disappointed at their appointment system and front desk "helpers." read more

I've been going to this Lens Crafters for 2 years and can't say enough good things about my experience. Last year, Dr. Lam was the best eye doc I'd ever seen. He was very thorough. I asked for him again this year and he wasn't available so they gave me Dr. Lilian Tran. She's fantastic! She's very smart, takes her time with you, explains everything and is very patient. And she's super funny too! Steven is fabulous too! He helped me from the time I walked in the door until the time I left. He went out of his way to make sure I had everything I needed and that I was a happy customer! When I went back a week later for my contacts check, he even got me Starbucks! Steven's the best and that's saying a lot because everyone who works at this location goes above and beyond to ensure an excellent experience. read more

This place was great Dr lilian was amazing super nice and gave me great advice and new knowledge about my eyes and the front workers Britney and Steven were great super helpful and very nice even helped me with pictures for my girlfriend this place is read more

I went to this LensCrafters after being a regular in a different city and loved it. The staff is all so nice, helpful and incredibly friendly. Iris was helping me and really took her time to explain everything. Will definitely come back again! read more

This place is ALWAYS so friendly and helpful. Brittany helped us with my daughters sunglasses. Her glasses were loose and falling off her face while playing beach volleyball. Brittany was patient as she worked to make them fit properly. Love this place!!!! read more

Go see Bianca she the best along with her staff and dr. del lam. aleays a pleasure to visit.

Oh man, Customer Service is SO bad I would give a zero if I could. The cashier told me to sit in the back and wait for someone to help me. Sat there for 12 minutes and NO ONE even acknowledged me, asked if I need help, or asked what I needed. I got up and left. Waisted my time! read more

I love coming here for my eye exam. Dr. Lillian Tran is excellent and is detail oriented. She always takes the time to address all your concerns. She has a great sense of humor too. The staff (Roshni) is friendly, attentive and very helpful. They are not pushy and went above and beyond to help my hubby find the prefect glasses. Excellent service!!! Thanks Roshni!! read more

Dr. Lam is amazing. Extremely knowledgeable and oh so pleasant. He was so patient and positive with my mom who has gone her entire life without an eye doctor appointment! Now at 86 she finally agreed to make an appointment and we could not be happier we did so with Dr. Lamb! We also appreciated his accommodating and nice office staff. Highly recommend this Lens Crafters! read more

Great customer service! Will definitely be coming back here for all future eye exams!

Everyone is very helpful, love my glasses. Dr Lam is very thorough explaining the process and answered all my questions and concerns.

Never did I know there was one right across the street from the mall! last week alexis b. broke her glasses and the lens popped right out! Of course she's too lazy to go get it checked out herself so why not send the Dynamic Duo to do it?? It was actually kind of crowded when we walked in and I didn't expect to get service sooo soon! Brittney helped us out all the way ! She took one look at them and knew they could be fixed! Within 5 minutes they were all clean and fixed! She didn't even charge us! They all only ask for a donation to their charity! How awesome! This will be the ATF spot for our glasses needs! ^__^ read more

This place is cool, if you like getting ignored. 45 minutes in this spot and no one said, "be right with you" or "have you been helped." I had called earlier to make sure they can get my prescription from another LensCrafters, they said yes and that they will call me back to schedule a same day appointment, No Call Back. So I was in the area 4 hours after I initially reached out and decided to stop by. Never Again. Go to another LensCrafters. read more

If I can give this place a no star I will. I have never been to a place where I have to tell the worker what to do. I ask the worker if I should take out my contacts before the testing and he said NO. And then he came back and said actually, yes you should take it off. I'm like r u serious? I also told the worker that i'm only here for contacts and he took me out and told me to pick glasses that I want when I told him I only wanted contacts. This place is all about making $$$ and they will make you wait forever and their workers are not knowledgeable. I will never go back to LensCrafters again. read more

Went in during my lunch break to get an adjustment on my glasses. I was greeted right away and was assisted right away which gave them 2 stars already. I'm not a patient person (especially when businesses are on the slower side). The lady that helped me was nice (3rd star for friendly service) however she just adjusted my glasses and made sure they were even when placed on the counter and handed them back. She did it really quickly. I tried them on and she said they look straight. By the time I got home I saw that they do not sit straight on my face and when I placed them down they were uneven. Now I have to make another trip back to get them fixed.(but I'll be going to the one I usually go to versus this location) read more

This was my first time going to a Lens Crafters, I had always gone to a private optometrist. I was desperate for quick results this time so I thought I would give it a try. I made my appointment online on a Friday for the next day (Saturday). When I got to the office on Saturday they had me fill out paperwork for my insurance and took me back within 5 mins. I went through all the exams and Dr Tao was extremely nice and explained everything perfectly so I could understand. They even had computer aided visuals. By the time I was done with my exams the assistant had glasses ready for me to try on. They all looked great on me and even after browsing myself I ended up picking one she had selected. After an hour (I went to get some lunch while I waited) the glasses were done and I was on my way. Very happy with the results. read more

All the employees were friendly greetfull once I walked in. I only had to wait few minutes having a appointment. The exam time period took a whole so many different eye tests I did. I was happy with my whole experience except for when I got the final bill. After receiving 50% off cost of them, bill still was very costly exam fee, lens cost plus all the additional upgrades is how the bill tally up fast. read more

After a terrible experience at the lens crafters in Whittier, my faith has been restored at this location. They actually kept my appointment time! I was instantly greeted and given paperwork when I stepped in the door (even though there were many other customers and the phone was going off the hook). About ten minutes later I was in pre-examination with Jake who was very professional, helpful, patient, and informative. I chose some frames and was seen by Dr. Tao who was SO very nice it's difficult to find a word to describe her! I am not one to be easily pleased and I do not feel comfortable in 99% of situations. Dr. Tao exceeded every and any expectations I had for an optometrist. Thank you all! Can't wait to pick up my very first frames tomorrow! read more

I have always gotten my glasses from Lenscrafters. In the 10 years I've had glasses from them, I've never once broken them. So I was shocked when my brand new glasses (one month old) suddenly got a crack in the lens. After I noticed the small crack, I set them on the counter for the night, and when I woke up in the morning to look at them, the crack had gotten even longer. So I took them to this location to have them repaired. The girl who greeted me was nice intitially, but then she told me that the "lab manager" said I must have dropped them or left them in a hot car and would have to pay to have them repaired. The girl who had greeted me is the one who relayed the information to me and she told me twice that it must have been my fault. Since I knew this wasn't my fault (would have just paid the money if it was!) I decided to take them to the lenscrafters across the street in the mall. That lab manager was so kind and told me he could see that when my glasses were initially fitted, the glass was set in too tight which caused a stress fracture in my lens, so he fixed them for free. If you need a Lenscrafters, the one across the street at the mall is the way to go, not this stand-alone one! read more

Friendly people, but when I called they quoted me one price for the eye exam, and then told me during the exam that since I was going to be getting contacts, the price of the exam was basically double the amount I was told. I had no choice but pay the extra fee since I needed contacts not glasses. Not cool. read more

Worst experience. There was literally no one in the store and I had an appointment and had to wait an hour. Then they couldn't find my file and I have been to LensCrafters many many times. Front desk was rude. Terrible customer service. read more

Very friendly and helpful service, and a decent selection of designer frames. 4 stars for the product selection, 5 stars for Roxanna and Dr. Tran. read more

I went to this LensCrafters for contacts for the first time and was beyond satisfied by the awesome customer service I was given. When I walked in I was approached by Nick (awesome guy) who was more than helpful and made sure I was taken care of, before and after my appointment. He gave a personal approach which I appreciated and not that pushy salesperson approach we all hate. I am a person who is really big on great customer service, and the staff at this location over exceeded my expectations. I was a new customer and was given the usual paper work to fill out and within minutes I was taken back for my eye exam. Exam went great. It was quick and straight to the point and before I knew it I was done and getting my contacts. Kudos to the team !!!! I will for sure be returning to this location. read more

I get my glasses from LensCrafters but I haven't been at this location before. I went to LensCrafters in Brea because I work in the area so it was convenient for me to get one of my sunglasses nose pads replaced. Right when I got there the first girl passed me to another lady then that lady passed me to a young boy. I finally got assistance but then minutes pass by and the boy tells me, " I can't fix it the nail in the nose pad it is stripped." and then asked, " what did you do to the sunglasses?" the nose pad just fell off and I needed to replace it, is what I told the young boy. Btw nothing was wrong with my Prada sunglasses. He told me he couldn't help me and recommended me to go to the Brea mall. The sad thing is that before all this happened they just have gotten robbed and the two ladies didn't even know what to do in this situation and were arguing in the back. Very unprofessional. I went to a different place and they replaced my nose pads without a problem and the screw wasn't stripped. Sad that the place I get my glasses couldn't help me. Very bad service and unprofessional. Will never come to this LensCrafters in Brea. read more

Too bad there's not a "NO STARS" option for this review! First, my prescription was incorrectly entered into their 'crack' system for both clear and sunglasses and I had to wait for that to be fixed. Then, when I went to pick up the corrected clear lenses, they were the same incorrect lenses! In the meantime, after 2 additional weeks, my sunglasses have not been received. There is absolutely no excuse for this! The only person that seems to know what he is doing is Jorge and, of course, he's not working today to follow-up. Once this has been settled, I will never set foot in this LensCrafters office, and I caution you to do the same. read more

Worst experience ever. They never called about my daughter's lenses being in. When I called they couldn't find any evidence of the order that I paid for. Finally tracked them down so I said I would be there in an hour. When I arrived the lab tech had left for the day. Time to go to a real optometrist office. read more

Amazing customer service! Prior to this visit, I had gone to the Southern California College of Optometry for all of my optometry needs, but I've found LensCrafters to be much more pleasant and friendly to work with. My only complaint is the poor quality of the lenses used by LensCrafters. I opted for the premium anti-reflective and scratch-resistant coating, which have turned out to be a nightmare to clean. I had previously used the Crizal brand lenses, which wiped clean without any hassle. LensCrafters makes the frame shopping experience easier, but their hard to clean lenses are a real bummer. read more

I never leave reviews, but I had an absolutely terrible experience here. The staff is mostly nice, but completely powerless to help with anything and can't actually help much. I went to three different optometrists here within a week, and got three different prescriptions, all of which where wrong (the first one I went to literally told me she wasn't going to give me what I actually needed - even the lens tech at another store said this was BS). Two of the three doctors talked over me when I was trying to express concerns over my vision, and tell them it was still not clear. The glasses themselves are extremely overpriced. I was willing to pay for a nice pair and the convenience of getting them same day. But that is not at all what I received. They initially scratched my expensive frames and had to reorder them. After I finally got my correct prescription (from the Brea Mall LensCrafters) I got two sets of defective/damaged lenses from the other store. Decided to come here to get them redone, and they gave me lenses with pitting in them again. (Apparently this is tiny holes caused by their machines) Also received my glasses three times with fingerprints all over the lenses - completely not cleaned, even though they were waiting to be picked up. Not the end of the world, but if I'm paying $500 for the lenses alone, they should not be defective or damaged when I pick them up. And, after picking up glasses maybe six times in two weeks, only ONCE did they check the fit before sending me on my way. The only person who apologized for this terrible experience was a salesperson (very nice, but I forgot to get her name), but she had no power to actually help me. The other employees were generally nice, but not always. At one point, one of them implied I was lucky they let me keep the damaged glasses (I already paid, they damaged them) until I got a replacement. They acted like i was creating an inconvenience for them. Customer service takes forever, and the amount of time I physically spent in this store over two weeks is ridiculous. It was extremely difficult to remain calm talking to anyone here because I am so angry about the experience I got. Don't come here unless you want to waste your time waiting around for overpriced glasses that are not made well. Interfered with my vision and my job, and I'm still upset. (Also, between my first and second visit - less than 24 hours later - one of the front doors looked broken in and was boarded up. The only thing I noticed missing was one of the optometrist's diplomas in the exam room. Kind of disconcerting, and none of the employees ever addressed it.) read more

I love this Office. The Staff, Dr. Lam, Bianca Tovar (Sales Supervisor) The Technician, All Very Courteous, Professional, Attentive to all my needs, concerns and questions. My Visit was Awesome and Amazing in every aspect! Thank you Brea LensCrafters for Time and Help. :) read more