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LensCrafters

3.0 (95 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

Services - LensCrafters

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

LensCrafters Photos

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Recommended Reviews - LensCrafters

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Reviews With Photos

Gorgeous rose gold color
Mimi L.

The reason we love to get prescription glasses at LensCrafters is because of the massive selections of frames. No optometry carries that many styles. The prices are a bit higher here but they have promotions all the time. This store is conveniently located next to Nordstrom where we shop often at Brea mall. Our optometrist was very friendly and helpful. Everything went smoothly except they made the wrong prescription glasses for me! They made a pair of far sighted glasses but I am actually near sighted! It felt so weird to put on those glasses and everything was a blur! I've never experienced something like this at any optometry! LMAO! Of course they had to remake them. Hubby had to have his lens remade too cause the first ones weren't very clear. I think it's great that they have a 30-day period so customers can adjust or remake the lens. We really loved our Tom Ford and Dolce & Gabbana frames. Those are very stylish and comfortable. Transition and progressive lens were fantastic. The new transition lens are just like real sunglasses. The experience at this LensCrafter location was good enough. The staffs were friendly and helpful. They take most insurance, online appointments were easy and convenient to make. They texted us when our glasses were ready for pickup. We'd definitely be back for prescription glasses in the future.

Filthy dusters
Yazmin S.

I went to get my glasses and one of the employees was dusting the shelves with a dusting tool that was so dirty, it was no longer blue, but black. However, they don't want you to touch the frames to prevent contamination.

A picture of my receipt for the eye exam I had.  Even though the store says I didn't see them and I had the wrong store

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13 years ago

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14 years ago

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7 years ago

Business owner information

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11 years ago

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8 years ago

Dr. Shu is amazing. She's very thorough with her exams and educates me with any concerns I may have. She definitely puts you at ease.

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5 years ago

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7 years ago

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9 years ago

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10 years ago

Don't get your glasses adjusted here. Manager/Staff can become spiteful for not getting business from you. Might lash out on your glasses.

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7 years ago

Business owner information

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Matthew W.

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14 years ago

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12 years ago

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11 years ago

No help from salespeople. Wanted to buy glasses but I guess they don't wanna sell to me.

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10 years ago

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14 years ago

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9 years ago

Excellent service! I will never purchase my glasses anywhere else the staff was so helpful. The selection of frames was the best!

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15 years ago

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13 years ago

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8 years ago

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12 years ago

Visit Arden or Christina they provided us with great service and full of helpful information for my next lens purchase.

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9 years ago

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Page 2 of 3

Ask the Community - LensCrafters

Review Highlights - LensCrafters

Shu takes her time to address my concerns and questions.

Mentioned in 6 reviews

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Brea Optometry - Best optometrist for my little man.

Brea Optometry

4.6(160 reviews)
1.0 mi

The staff is really nice and Dr. Jhonn Larchibal is great with kids the place is really nice and…read morethe air conditioner works great

Horrible experience. 0/10 would not recommend. My review is solely for Dr. Lisa Matsui who showed…read moreunprofessional behavior during my daughter's eye test appointment. The office assistant escorted us to get the eye images and screening questions done. When asked about current medications, I replied that we only administer Advil or Motrin for fevers and pain, and she didn't ask any follow-up questions. Instead, she led us back to the exam room to wait for the doctor. As soon as we entered the room, my daughter dropped her belongings and dove into playing with her slime. The doctor walked in just as my daughter was reaching for tissues to wipe off excess hand sanitizer. The doctor's expression was puzzling - I couldn't tell if it was her natural demeanor or a look of distaste. "Oh, I heard your daughter is sick," she said, and I confirmed, "Yes, she was, last week". Given her medical expertise and credentials I expected more in-depth questioning. Instead, it seemed like she relied on assumptions rather than gathering thorough information about my daughter's medical history. It was surprising that she didn't take the opportunity to ask more questions and gather useful insights before or during our visit. She just looked at my daughter and told her "yeah, you look miserable" I was taken aback when the doctor said those exact words to my 12-year-old daughter. Her choice of words was not only unprofessional but also potentially damaging to a young and impressionable mind. It made me wonder how healthcare professionals in this office speak about patients when they're not within earshot. So I questioned her "what?? miserable? how can you tell her that. You have poor choice of words". And she said "well she doesn't look very well" and tried to rephrase it in other ways and started giving me the definition of miserable. I was appalled when the doctor offered to see my daughter another day. Why would I subject my child to a healthcare "professional" who lacks empathy and basic diagnostic skills? The doctor's failure to ask fundamental questions about allergies, medical history, and symptoms was staggering. Instead, she made assumptions based on a single observation - my daughter grabbing tissues. Her incompetence was alarming, and I wouldn't trust her to provide adequate care for my daughter or anyone in my family. Now I wonder, if other people knew, would they trust her to treat and diagnose their vision? Witnessing a healthcare professional in a white coat behave so unprofessionally was extremely upsetting. What's worse, instead of apologizing directly to my daughter for her hurtful comment, the doctor downplayed the situation by offering a casual invitation to return another time. Her lack of accountability and empathy was appalling, and ignoring my daughter's feelings only added to the harm. A simple acknowledgment and apology would have gone a long way in resolving the issue. Instead, her indifference compelled me to share our distressing experience, serving as a cautionary tale about the importance of empathy in healthcare. After declining her services, I walked out of the office. As I was walking to my car, I realized I needed to return for a doctor's note for my daughter's school. When I went back, it was clear that the doctor was gossiping with the front desk staff about our encounter. 5-7 people huddled in the front desk, like Jesus! you couldn't wait until I left the parking lot at least? The unprofessionalism was staggering - but not surprising; instead of reflecting on her behavior, she was sharing our personal business with others. So much for privacy rights.

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Brea Optometry
Brea Optometry - Happy kids at this doctor!

Happy kids at this doctor!

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Aloha Family Optometry - Sunglasses with UV protection can be a helpful gift for adults and children this holiday season.

Aloha Family Optometry

4.9(208 reviews)
1.6 mi

First time at Aloha Optometry and it was such a great experience. The office staff was amazing,…read moresuper friendly and helpful. Dr. Randy is patient, thorough, and really takes his time. He was great with my 7-year-old, which made the visit so easy. I had struggled for over a year to find contacts that were actually comfortable and just wore glasses instead. He worked with me over several weeks and finally got me into contacts I can wear every day. You can tell they genuinely care. Highly recommend.

This is my first time coming to the office, and I can immediately tell I'm going to be a patient…read morehere as long as I reside in Placentia or near it. I had such a great experience here. I was immediately welcomed in by the sweetest girls working the front. I was seen by Dr. Randy, who give me so much insight on what I can do resolve my eye discomforts and with my vision. He gave such a thorough explanation of what he saw within my test results, which I really appreciate as someone with minor knowledge on anatomy of the eyes. I was then passed on to the lovely girls up front to pick out my glasses and they were so helpful! The girl helping me noticed I was very conflicted with so many wonderful choices in eyewear, she brought out the whole office team, including Dr. Jennie to help me decide! Such a great moment and really gave me a feel of how much they care for the customers and treat you like family. I will always recommend this place to family and friends! Such amazing service!

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Aloha Family Optometry - New Maui Jim arrivals!

New Maui Jim arrivals!

Aloha Family Optometry - #DYK The iconic red and green stripes of Gucci are hand painted in their eyewear and a tribute to founder Guccio Gucci's attention to detail

#DYK The iconic red and green stripes of Gucci are hand painted in their eyewear and a tribute to founder Guccio Gucci's attention to detail

Aloha Family Optometry - VSP members get an extra $40 to spend on Flexon frames for a limited time.

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VSP members get an extra $40 to spend on Flexon frames for a limited time.

Stern Laurie OD-Vision Care One - View of front office

Stern Laurie OD-Vision Care One

4.6(45 reviews)
1.1 mi
$$

I've been a patient for over 10 years, but today's interaction seriously made me reconsider…read morecontinuing care at this office. The office manager was openly rude, dismissive, and shockingly uninformed. When my usual contact lens brand (Acuvue Moist) was unavailable, I was given a different brand (BioTrue). I asked a very basic question: what is the difference between these two lenses? Her only response, repeated multiple times, was "the price." That answer isn't just incorrect, it's illogical. A significant price difference exists because there are differences in materials, moisture retention, comfort, and wear. When pressed, she said she "doesn't wear contacts" and therefore couldn't explain, an odd excuse for someone managing an optometry office. You do not need to personally use a product to understand or explain it. By that logic, no medical professional could explain medications they don't personally take. She made no effort to look up the information, ask another staff member below her, or provide any meaningful help. Instead, she was condescending and dismissive throughout the entire interaction. The trial lenses were uncomfortable, immediately dried my eyes, and caused blurry vision confirming that there are, in fact, differences she refused to acknowledge. Even after I told her how they immediately felt, she just would repeat the same phrase of "I don't wear contacts so I wouldn't know" and smile condescendingly. Aly has consistently been the only professional, knowledgeable, and helpful employee I've worked with over the years, and my decision about whether to continue care here will depend entirely on whether future visits can be handled through her without further interaction like this. Poor office leadership and an unwillingness to assist patients reflect badly on the entire practice. If your eyes dry out or blur with a given brand, that's a legitimate, physiological response, not something that can be dismissed as "just price." Professional staff should be able to explain these differences or check with another colleague rather than giving a non-answer.

Dr Stern and Aly and Nick are amazing we have been going to them for years, they are top notch and…read morewe completely trust them for our vision care needs.

Photos
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Beautiful Aquarium in the front office

Stern Laurie OD-Vision Care One - Front desk

Front desk

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OC Eyecare Optometry - OC Eyecare Optometry now features eyewear from Barton Perreira.

OC Eyecare Optometry

4.6(195 reviews)
3.2 mi
$$

I came to OC Eyecare to get a second opinion on my contact prescription from another optometrist…read more Dr. Chen listened to my concerns and had me in a new prescription that actually works! I can read my watch and didn't need my phone to read the menu when I went out to lunch. I feel like a brand new person. Jose was also super helpful in getting my appointment set up since I was an out of network patient. Very pleasant experience, money well spent!

Currently sitting in the waiting area right now as I'm typing this out. I made an appointment on…read moreMonday 8:30am, came in and the guy at the front desk said he sees nothing. Then he immediately asked me if I made the appointment online and if I received a confirmation, and I said I saw it's confirmed on the screen. And he asked if we got an email? I mean, ...as if the customer is the one to blame ? Then he said there is a 9:15 about another hour wait, and said, you can just hang out here and wait. Wait a second ! I took the time from my work, drive out there to get my annual, and now your system made a mistake and I had to pay for it with my time and the lack of hours I missed working and making money! Are you serious ? ??? The doctor is fine, I mean, expected, but the way they handle these situations are terrible. The guy at the front desk on 3/9 Monday morning, literally said " I just work here, if you want to complain, you can wait until my manager gets here in like 40 mins or come back another day" Like other customer complains, my time is precious and not being able to see patients when appointments are confirmed online should be taken seriously. If we need to bring confirmation email or proof, as long as it's notified, we are happy to do so. But when it's not the patients fault, they need to make up for our time.

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OC Eyecare Optometry - OC Eyecare Optometry specializing in fitting #scleral contacts for the purpose of treating #Keratoconus. Call us for a consultation

OC Eyecare Optometry specializing in fitting #scleral contacts for the purpose of treating #Keratoconus. Call us for a consultation

OC Eyecare Optometry - Garrett Leight Wilson featured at OC Eyecare

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