Was in Pacsun's downstairs and one of the arms of my glasses randomly fell off. Had to get it…read morerepaired before I went home or I was gonna get a beating. Derek came to the rescue and fixed it with no cost. Thank you Derek!!!

Very poor customer service practices and very shady business practices…read more Purchased my glasses from Sunglass Hut in South Coast and went to this store after my new Meta Ray Bans stopped working after 2 weeks, because Brea is closer. First, the representative said you need to do it through Meta and file a warranty. I informed them that the Meta website stated I have to go to the original retailer I purchased from (which was sunglass hut). When I told them that, they then changed the story and said I need to replace them or file a warranty at the Sunglass Hut I purchased from because all the Sunglass huts are different (which sounded really weird). Went to South Coast to return and they said no problem they can exchange, but they didn't have stock at the moment. Brea or Orange has stock though. They helped me call the Orange store, and I helped me reserve a pair. They said any Sunglass hut can do an exchange, but they have gotten many customer complaints about the Brea store. When I went to the Orange store, they also said the same thing about this particular Brea store and that they often have to process returns from Brea customers. It appears as if because of the commission system, stores make more or less depending on sales or returns. Overall the worst experience at this Brea branch which caused me to drive all over Orange County just to get this done when they could've handled it themselves, instead of blatantly lying about their "return policy." There's no such thing. If they say they can't return or exchange for you they are not telling the truth. Management needs to improve and update themselves on their own policies instead of trying to push Sunglass hut customers away. Awful customer experience here.

As the indecisive person that I am, I can confidently say Sergio was the best worker there. I went…read moreinto Oakley not really knowing what style I wanted, and Sergio was patient the entire time. He didn't rush me, didn't pressure me, and actually took the time to explain the differences between the frames and lenses so I could make the right decision. What stood out most was how knowledgeable he was. He answered all my questions clearly and made sure I understood what I was paying for. You can tell he genuinely cares about helping customers rather than just making a sale. Customer service like that is rare these days. If you're going to Oakley, ask for Sergio -- he'll take care of you.

I called up for some help regarding my sunglasses that had some damage to it. I spoke to a guy…read morenamed Sergio and he was beyond helpful! He really talked me through my options and was thinking of everything I can do to order any damaged parts. I highly recommend this store! Their staff really goes above and beyond and tries to build relationship relationships with their customers!

ONLY PLACE THAT CAN HELP!!!…read more So I accidentally took a nap on a very expensive pair of eyeglasses put them in a desk drawer and retired them.. was forced to buy another pair. Fast forward like 3 years later one of my twins (not naming which one) likely took my glasses and either threw them away or put them with the rest of our lost buried treasures of things that go missing. I was forced to wear my glasses that lived in the drawer when I worked at my desk then decided since I had the parts that their had to be a way to have them fixed. Went to a couple of places claiming they could fix but I was told they were unrepairable and should buy new ones.... I almost gave up and gave in. UNTIL! I came across FIXMYGLASSES online that is actually World Optic on state college they took me right in and rushed my glasses into surgery and miraculously brought them back to life!! Saying that I'm ecstatic right now would be an understatement! Thank you World Optic!

Great service from beginning to end! I always need nose pads on my glasses because I have a low…read morenose bridge. I found World Optic through a quick google and Reddit search for local, affordable glasses modifications. I placed an order/RMA on their website on 1/26/26, immediately received an email with a prepaid shipping label, and the. mailed out my new Miu Miu glasses on the same day. On Tuesday 1/27/27 I received email confirmation of delivery to their shop and a separate email with assessment options and prices. I paid $79 for the basic option of nose pad modification. They even preemptively chose the gold nose pad arms to compliment the frames (I didn't add specific cosmetic requests in my order). By Saturday 1/31, I gave them a call to ask about the status of my glasses which they let me know were shipping out that day. Today, 2/2, I received my brand new, perfectly fitting Miu Miu glasses and couldn't be any happier! I'm so excited to know that I can get more plastic frames now that I've found World Optic to add the nose pads for me!

I had a great experience at QUAY I ended up finding two pairs of sunglasses that I loved. The two…read morepairs i choose i got for 85-86 dollars great deal. The employee helping me was super knowledgeable about all the different styles, colors, and prices, which made it really easy to decide. The store itself is cute and small, and the service was really friendly.

I was at the Brea mall looking for clothes, and the Quay store caught my eye. I walked in and was…read moremet by a young friendly sales person named Mia. She could tell I was a little lost with the different styles and so she immediately helped me and suggested a few pair that she thought would look good on me. Quay was running a special for buy one get 1/2 off and so I asked her to hold the glasses while I grabbed my wife so that she can get a pair as well. Mia was amazing. She helped my wife find a pair that she absolutely loved and gave us a great deal on the sunglasses. I had an amazing experience and will definitely come back soon to buy more. Thank you, Mia and Quay for your kindness and help.

It is always a pleasant experience to go to Visual Effects Optometry. From the welcoming atmosphere…read moreto the excellent service provided by the doctors and office staff one can't find a better place to go for optometry needs. Diana at the front desk wins you over immediately with her knowledgeable and caring way in which she treats clients. I always feel well taken care of when I have completed my appointment. The staffing and services provided at Visual Effects Optometry are of the highest caliber. Customers are welcomed warmly and thorough consideration given to their needs. My optometry needs have been successfully fulfilled at Visual Effects Optometry for the several years and I intend to continue obtaining their excellent services there. After my cataract removal surgery they were extremely helpful in getting replacement lenses for my glasses at no additional cost due to the brief timeframe of purchasing glasses and then followed by surgery a month later. The doctors and staff are second to none.

I can't recommend Visual Effects Optometry enough! From the moment you walk in, the experience is…read moretop-notch. The staff (Diana, Daisy and Michael) are consistently wonderful- they're always professional, welcoming, and efficient, which makes the check-in process a breeze. Overall this place is fantastic- you can tell the entire team truly cares about their patients. As for Dr. Nguyen she is simply amazing. She takes the time to be thorough, answers every questions, and provides expert care with a personal touch. We've been going to them for 7 years now and we couldn't be happier.

It's time for reading glasses, so I went to Lens Crafters because it looked like they had a wide…read moreselection of frames. I'm incredibly picky when it comes to glasses because I have a low bridge and just don't have a face for glasses. Jasmine welcomed me, and I let her know what kinds of styles I was looking for and that I was going to be super picky. She was totally patient, let me try on as many frames as I wanted, gave me helpful feedback, and didn't rush me at all. It was the best eyeglasses shopping experience I've ever had. I'm so happy with the pair I got. Jasmine also helped figure out my insurance and what it covered. Definitely recommend this Lens Crafters location.

The employees at this location are unprofessional and do not value their customer's time nor…read moreexperience. I came to pick up my prescription eyeglasses and as I walked in I was greeted by one employee. That's the only thing they did right. I was quite confused as to why there was nobody at the front desk as there were only about 5 customers in the place. I waited at the front desk for about 10 minutes with no acknowledgment. After waiting, a man with a mustache walked out from the back of the store. He proceeded to walk by me with no interaction. After he saw me in line his attitude was very much like he was annoyed that he had to assist me. After handing me my order, I said "thank you" and to no surprise he said nothing back. To say the least, I will be going to a different location next time. A customer should never feel this way. I don't expect every employee to be overly nice but he was simply rude and unprofessional. This location needs better management.

Low priced glasses expect low to no customer service skills from the staff…read more Won't be back.

Warby Parker has cornered the market on low price eyewear but make no mistake- you 100% get what…read moreyou pay for. Having always ordered prescription glasses through insurance, I decided to try out Warby's Costa Mesa and Brea locations to size out and ultimately order a pair of glasses. The selection and service at CM location was quite a bit better, however you can't beat the convenience of the Brea Mall location. Upon a visit to Brea, they lacked much inventory and the staff were strangely icey when answering general questions. The WP eyeglasses were received in two weeks time and were decent quality though they had a very plastic feel. I wound up exchanging them for another pair due to the loose fit of one of the lenses. The new pair had a better fit and were reinforced at the temple area- a bit curious to see when both frames should have been the same quality. This all said, if I were to go through this experience again- I would just deal with the online store as the in-person experience was very average.

I've been coming to Eye Optics for the last few years. It all started when my family and I randomly…read morewandered into this small, unpretentious shop in the H-Mart shopping center. The owner who I'm pretty sure is named Andrew, unless he's been politely lying to me for years has always taken great care of us with zero issues and really fantastic customer service. When I heard they were moving to a different shopping center, I decided to follow. Caring, gentle, professional and he somehow puts up with my indecisiveness. Definitely made the right call! The 168 Market spot is perfect. I can grab Korean groceries, eat way too much at the food court, and handle my eyeglass emergencies all in one go. The new place is still low-key and unassuming, but don't let that fool you, the products are high-quality and the prices are surprisingly competitive. And here's the wild part: if he has your lenses in stock, he can get your glasses done in like 20-30 minutes. I'm not kidding. I've waited longer in line for boba. This kind of speed is something I'm used to in Asia, especially Korea, not here in the U.S. The shop is now located inside 168 Market in Hacienda Heights and it's actually a bigger space. It's clean, organized, uncluttered, basically the opposite of my desk at home. They even have a great selection of glasses for kids, which is something a lot of big chain stores seem to struggle with. Just my two cents. I'm no expert, just a very satisfied customer, but I can easily recommend Andrew and his shop for all your eyeglass needs. And hey, it probably won't mean anything, but feel free to ask Andrew for "the James deal." Lol.

I highly recommend this eye glass store to anyone who needs eyeglasses or sunglasses…read more We got a new prescription for my kid and quotes from doctor's office were pretty high and there were not many options for kid/teens. We were at 168 market and looking around and saw frames light weight and cute at this store. The owner/Andrew recommended blue light protection lenses and showed us how they work. Those frames are made with titanium and silicone and so light for kids to wear. I left prescription and it took 2 days and got our glasses. The owner/Andrew is very knowledgeable and explained well to us. The price is very reasonable. We are so happy with the service and we'll go back for more glasses in the future. They also have fashionable sunglasses at reasonable prices.

First time at Aloha Optometry and it was such a great experience. The office staff was amazing,…read moresuper friendly and helpful. Dr. Randy is patient, thorough, and really takes his time. He was great with my 7-year-old, which made the visit so easy. I had struggled for over a year to find contacts that were actually comfortable and just wore glasses instead. He worked with me over several weeks and finally got me into contacts I can wear every day. You can tell they genuinely care. Highly recommend.

This is my first time coming to the office, and I can immediately tell I'm going to be a patient…read morehere as long as I reside in Placentia or near it. I had such a great experience here. I was immediately welcomed in by the sweetest girls working the front. I was seen by Dr. Randy, who give me so much insight on what I can do resolve my eye discomforts and with my vision. He gave such a thorough explanation of what he saw within my test results, which I really appreciate as someone with minor knowledge on anatomy of the eyes. I was then passed on to the lovely girls up front to pick out my glasses and they were so helpful! The girl helping me noticed I was very conflicted with so many wonderful choices in eyewear, she brought out the whole office team, including Dr. Jennie to help me decide! Such a great moment and really gave me a feel of how much they care for the customers and treat you like family. I will always recommend this place to family and friends! Such amazing service!

Amazing doctors and excellent service. If you care about your vision and eye health.. you should…read morego to Brea Mall and visit Dr. Muraoka.

My first time with Optometrist. The staff and doctor were amazing…read more I love my new glasses that were affordable. Thank you