I have been doing laundry at Laundrymates for the past few years due to its proximity to my home, but after tonight, I will no longer be supporting this business and want to share about the harassment I received tonight that resulted in my calling Boston Police Department. The laundromat is owned by a family- I primarily see the son, but at times, his father is also present, which has always left me with an icky feeling. His father STARES at patrons so intently, it makes you feel very uncomfortable. He polices you as you do you laundry and keeps the bathroom locked. You have to ask for permission to access the bathroom to wash your hands in between loads. Tonight, I entered just before 7 pm and there was another young woman attempting to do laundry. I say attempting because the washer machines she was using read "Error. No Sink Fill". She told the older man about this four times and he did nothing to resolve the issue. After her telling him multiple times, he called his son who came downstairs and moved her loads to other machines that I was about to fill. Due to the delay in getting a washer, my clothes were still drying at 8:50 pm since I had to wait for her to finish using the smaller washer machines. Shortly thereafter, the older man went to the breaker panel and turned all of them off stopping my clothes from drying. He then proceeded to turn off all the lights and told me to get out. I informed him that I could not pack my clothes in the dark and needed light to pack my still damp clothing. He STILL REFUSED and I proceeded to call 911 because I was standing in the dark with a very odd old man. The officers (one male and one female officer) arrived and the laundromat was still dark. I explained the situation to the police and he was still belligerent. After packing my clothing, the police and I attempted to leave the laundromat and he stood in front of the door. They had to yell at him to move out of our way so we could exit. This entire situation was completely avoidable and unfortunate as I'm choosing to share this disgusting story. They need to repair their machines, and better yet, STAY OUT OF NEIGHBORHOODS where you clearly don't trust your clientele. At the height of the pandemic when many were withdrawing their support of Asian-owned businesses in Boston due to a false and perceived connection with the COVID-19 infection, my household and I still continued to do laundry there while others sought out other laundromats. The treatment I experienced tonight makes me deeply frustrated and sad. I will be withdrawing my support from this business and letting other know. I am owed a refund, but most importantly, an apology. read more

I had to write a review for this place. It's such a nice, clean and quiet spot to do your laundry. It's super clean and immaculate. The machines are new and they take credit/debit cards and cash! Can't beat that at all... There is AC in here and for the summer, humid heat: it feels great! I am sure when the winter months roll in; it will be nice and warm in here. The staff is very helpful; super nice and very accommodating. I went outside to get my 3 bags of laundry and the owner came outside and asked if I needed help. WiFi and TV is great in here so if you have a crappy phone with crappy service there is no need to worry. Has a nice little bathroom for their customers so overall this place is great. Prices are not too bad either so I highly recommend anyone to come down and give it a try. I know I will be back and make at this my spot to wash my laundry! read more

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This laundromat is such a great find. The laundromat next to me has been closed for self-wash since COVID started and I was in desperate need to do laundry. This place was very clean and the owner was very friendly, he oriented me to the machines and how to go about paying. Some machines give you the ability to pay with your credit card but the dryers are solely coin operated. There is a machine to exchange cash for quarters. Pricing is pretty standard. I only spent $17 for 3 loads of laundry that included my comforter, 3 sets of sheets, bath towels (6), and 1 large bin of clothing. Would definitely recommend this place to anyone. I got there 30 minutes after opening and there was only 1 other person in there. read more

I drop off often and will say this is the best service I've gotten with a affordable price point. Clothes always come back clean and neatly folded. Would recommend leaving bags for your finished laundry or else a additional charge for bags. read more

Just found this place today after combing through other overpriced laundromats and cleaners that wouldn't have gotten my stuff back for a few days. I did wash and fold service with 3 loads of laundry, my Comforter, and my mattress pad for $35. Only took about 2-2.5 hrs. Definitely glad I took the time to stumble across this spot! read more

Was looking for laundromat nearby as I needed to launder items that was recommended for washing/drying in front loading washer/dryer. Street parking nearby was convenient (free). There was only maybe 2-3 other folks at the most coming through there when I was there.. appreciated it not being crowded. A staff person or attendant was there tidying up, and available to help if needed. Plan to come back again when I need to use front loading machines read more

My husband and I were both talking about how great this laundromat is. It's always spotless, there are always machines, and there is always someone there to help if you need it. We're here twice a month and we have TONS of laundry, and we always get in done quickly. Highly recommend this place! Oh and if you get hungry, there's a market nextdoor! read more

Had to come here to tell y'all this laundry is great. The place is nice and clean and the store owner is very nice.

I have had my clothes done here using the wash,dry and fold service for the last 2 years. At first everything was great. I would even tip Bio the owners son $10 each week. Then slowly things changed. Sometimes the owner would do the clothes even though I had told his son I only wanted him to do it. I dropped off 4 bags of clothes one week with a brand new $12 bottle of Gain detergent. When I picked up my items the gain was almost empty. I asked Bio about it and he said it couldn't have been a new bottle, then he said sorry maybe I used too much. It didn't add up. Then it seemed every week something was missing, had a bleach stain etc all was denied. He was still taking his $10 tip with no problem. Final straw was when he ruined my fiance's white licensed Patriots sweatshirt...It came back with rust spots. A $150 Sweatshirt ruined. I asked him to fix it.. I was told it was like that when it was brought in. He rewashed it to no avail. I asked him to take it to a drycleaners to make it right. He said "I'll do that but you will have to pay for it.I guess Bio never heard "The customer Is always right" I was lied to, lost several items, then had my integrity questioned about an expensive sweatshirt. If you want to be treated like this go here. Otherwise take your clothes where you won't get lied to, have your belongings disappear or worse completely destroyed. read more

Very clean, quiet, and air conditioned! Street parking outside. Plenty of machines and TV to entertain you while you wait for your laundry. There's a bill-coin exchange machine as well, but you can also use card for the washing machines. For dryers, you will need coins though. read more

Laundry Mates - Laundromat Near Me - Jamaica Plain, Massachusetts

Great laundromat on the back side of Mission Hill. They have free wifi and air conditioning, which makes doing laundry in the middle of the summer as pleasant as it can be. All of the washing machines are very modern, and most take credit cards as well as quarters. Unfortunately, the dryers only take quarters, but they are happy to give you change for bigger bills so that you end up with only the amount of quarters that you need. They do have detergent and various drinks for sale, which is nice. There is an old Asian man who watches over the space, and he is very helpful for choosing the right size washer for your load and making sure you do everything properly. He also watches the Animal channel while he's waiting around, which can be a surprisingly effective tool to brighten a day. I am sure he would let you change the channel if you asked nicely enough, though. LaundryMate also offers a wash and fold service, which I have not used, for $1 a pound, with a $15 minimum. They also wash comforters for only $5!! Although I haven't yet sprung for the service, My roommate has used it, and she said they did a good job! Ultimately, doing laundry here is actually cheaper than it doing it in my building, and I appreciate how clean they keep it. I never look forward to doing laundry, but the only thing I'm annoyed about while I'm here is the fact that I waited so long to do it in the first place. read more

Becarefull with your card. I used my card in the washer and later I found out they overcharged me by $6.50. I was charged two separate $10 fees on my card but I used the 6.50 and 3.5 (2) washers. I tried to call many times and left messages, however they never picked the phone and get back to me. read more