I WAS a regular customer here, in fact it's not even the closest laundry mat to me (there are at LEAST 4 others in the immediate area), but I went out of my way to do business there, lugged my @ 30 lb bag uphill 5 minutes away from my house further down Broadway. But I absolutely REFUSE to set foot in there ever again after the very WORST customer service experience I've EVER had, which I'll detail in this review. Yes, the place is very clean, & yes, the owner is a nice enough genleman, but I recieved THE most HORRID customer service there recently when, alone in the place, upon a simple, polite, & reasonable request that his employee (and nephew, Vinny) please shut the door that he had propped open because I was cold (it was the end of Nov. & despite it being a mild winter there were still chilly nights) not only was I refused, twice, but I was yelled vigourously at by this employee when I went to shut the door myself, told to get out, & he threatened to call the cops on me, despite the fact that I'd done nothing illegal! I was so furious! This man claimed that I, in his words, "bitch & moan every time I come in there," (though firstly, most of the time I never say "boo" to him when I'm there, but keep to myself & just do what I'm there for, to do my laundry, & secondly I asked him ONCE, & politely, if he could turn the TV down as there was no one in the place & no one was watching it, so I could read my book undisturbed, & thirdly it's usually his uncle that's there when I'm there, so I rarely even see him)! Neither one of these were unreasonable requests! His claim was that he needed the door open to dry the floors that he was mopping (though I observed that only the smallest thin sliver of the floor had been mopped). I thought this was insane! Here was a PAYING customer (who pays HIS paycheck) who was uncomfortable in his place of business, & his ONLY concern was for a small section of the floor that was, at best, damp. I raised the point with him after he started yelling at me that, "In the middle of the winter when it's snowing & blowing TRUELY freezing out, SURELY you don't prop the doors open THEN?! And it's not like the air all of a sudden disappears when you close the door!? A vacuum is not created! The floors will dry just fine with the doors closed"! This man was beyond pig-headed and blamed ME for being cold, "If you're so cold, then why are you dressed only in a T-shirt?!" To which I responded, "I'm WASHING my coat in your machines, idiot!" (You start yelling at me, I sure as hell am NOT going to take that lying down! This was NO way to be treating a PAYING customer! 20 years in Customer Service has taught me this, & clearly this man was completely clueless!) I ended up removing my wet clothes from the dryer with 13 minutes left,& still sans coat which was among my wet clothes, dragged my clothes to friend's house 20 minutes away at 10 pm to finish drying them! I was SO angry to the point of crying! And as I was leaving he was on the phone with his uncle claiming that HE was being verbally abused! "Some lady was verbally abusuing him!" ARE YOU KIDDING ME!? I was a regular there & now I'm just, "some lady?!" Now HE was trying to play the victim card to justify his behavior!? I was outraged!
To make matters worse, later that week, this Vinny saw me at the local Rite Aid, & went out of his way, intentionally sought me out in the parking lot to harass and antigonize me further! SO COMPLETELY UNPROFESSIONAL! You just don't do something like that! What decent person does that?! I felt vicimized by this man, & all because of a simple request to shut the door when I was cold! Well I, for one refuse to be victimized by some jerk like this! You don't have to go to Harvard Business School to know that Business 101 teaches that you don't piss off your customers because they will spread the word, & your bottom line suffers!
So the bottom line here is, is that it really makes NO difference if the place is so clean that you can eat off the floor, when the customer service is absolute S**T! Like I said before, the owner is a nice man, but nepotism has no place in business & his nephew should be fired & learn what REAL work is (I've worked as a housekeeper, & I can tell you that keeping such a small place like this clean doesn't take all THAT much strenuous effort)! And until he is I suggest you take your hard-earned money elsewhere. There are PLENTY of other laundrymats in the area to patronize! Respecting customer's basic needs isn't brain surgery! I just have to wonder how many other people he's treated this way that have not voiced their experiences, or have been bullied out of doing so.
P.S. I've notated that one day later someone voted this review as "funny". I've no doubt in my mind that it was the very man, Vinny, that did so; that is JUST the kind of misogynistic and childish thing this putz would do. I encourage you to take your business elswhere too. read more