Great selection and products . Very wonderful customer service would recommend it all the way to…read moreanyone passing through

Immediately upon entering, I was greeted and even asked if I was looking for something specific…read more Love that level of service as sometimes you are looking for something particular. Whether you are looking for something for yourself, a couples item, fun Halloween costume, a bachelorette gift, or anything in between, this location has such a large selection! Likely have what you have in mind! My friend had recommended to me previously as they have competitive prices and a large selection. I'll definitely return here and recommend them to friend/family!

I've shopped here for years and had repeated great experiences. Today was the complete opposite…read more My sizing has changed dramatically recently and I needed new bras. Based on previous experiences, I expected knowledgeable help being measured and fitted. Instead the young lady helping me seemed to be unsure how to help. I brought in my current bras (all purchased at Belle Lacette) to see if I could get the same or similar in a correct size. These were all full coverage, everyday types of bras. First - no measurements, or even an offer to measure me. She wasn't able to find the bra I wanted - not her fault I they're no longer carried. She brought me some alternatives. One worked, but the others were wrong shape, wrong size. It I was there to try things on, so I was willing to try on more. She brought back a skimpy, lingerie type bra. Nothing at all like what I showed her. No coverage - this was an assembly of straps and minimal cups. It was pretty but so far out of the ballpark from the examples I brought in. I had to call it quits. She wasn't able to help. Maybe she's never been trained? I come here for the service, but now I'll just order a few sizes from another source on line and try on at home. Such a disappointing experience.

It is unreasonable to not have a true return policy and to only offer store credit especially when…read morethe bras cost what they do. I purchased two bras and after getting them home, tried them on again for a longer period of time than I had in the dressing room, and one caused me to break out in a rash because the fabric turned out to be extremely itchy. I was a first time customer and it was not even mentioned that there is no refund for returns should they not work out. They should be very up front with that information. It is the responsibility of the shop to INFORM VERBALLY to new customers about an extremely different return policies that are nowhere near the same in other businesses selling the same products. I was appalled and disgusted that I couldn't return them for a refund when I had never worn them and came back a week after purchase-soonest I could get there considering their store hours and I work a full time job. This is absolutely the "pink tax" or "women tax." To say no return whatsoever is unacceptable in business today and honestly now I have a store credit I will not use and I will not refer this business to anyone. I have lost nearly $200, so to me, this is theft by the business considering I won't be able to find a bra that fits my body type in that shop. Store credit is useless when it won't get used and to say it never expires well, what if the business closes? Then the store credit is absolutely useless. I had hoped to find good customer service at a local business, but turns out that is not the case.

This is a huge store with one of the widest varieties of feel good supplies that you can imagine,…read moreshort of going on the internet. The store is brightly lit, well laid out and inviting with good a/c in the Arizona summer heat. Employees are respectful, helpful and do not make one feel ashamed or embarrassed for being in the store, regardless of what you are purchasing. From soft to hard core, bachelorette party to intriguing, they have great prices on a wide selection of toys. I have to admit I'm not one who frequents such places, not that I am a prude mind you, but the experience was very user friendly. I would recommend this particular Castle store to anyone looking for anything ranging from novelty items to make your grandma blush items.

This place is huge! The wonderful gentleman helping my hubby and I last night was incredibly…read morehelpful, friendly but not overly intrusive!! I signed up for their rewards program because we will be back and shop around more!!

Had what I needed at a reasonable price. Also they offered a military discount and had a rewards…read moreprogram for return customers. Staff was friendly and the location was clean and well organized. Not A Sleazy Hole. Lots to choose from. Thanks for the assist.

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude

I called a month ago and made an appointment for a bra fitting, having a hard time finding a well…read morefitting comfortable bra. Camden and Gina assisted in finding me multiple styles to not only wear out to work, but a very comfortable bra for Pilates and several comfortable for around the home or just a quick trip to the store! I have several well fitting bras now in a multiple of unexpected colors that I was thrilled to find and a few more that were ordered that I look forward to receiving soon. There was also a bottle of solution to wash the bras properly and take care of today's investment! Thank you ladies for your time and patience! I am a larger lady and after multiple children, heavy weight loss and implants and removal, it's rather difficult to find a well fitting bra. I truly appreciate the selection available at The Demi Cup! I drove almost an hour to get there and it was time well spent!

I had a great experience here today with Gemma as my fitter! I called ahead to see what size range…read morethey carry as some recent weight gain has me near the top end of their cup range and I wanted their knowledgeable assistance. (28-46 A-I is their range, I believe, but reach out to them for confirmation on band sizes if you're near either end.) We went through probably a dozen bras, with Gemma providing feedback on the fit of each. (Assistance is on demand and to your comfort level - if you want help into a bra, they're there to help. If you want to do it alone, you'll receive as much or as little feedback as you want.) Some were the right size but not for my shape, some were likes but not loves - she kept bringing back options until we had everything I came for. They even have the ability to notate in the system different styles that worked for you but that you didn't purchase that day. I was particularly impressed with their sports bra selection. It's often way more difficult to find good sports bras for larger breasts that aren't just compression, uniboob devices, and I was thrilled with her suggestions. Will absolutely be back! Thank you, Demi Cup team and Gemma for your assistance.

Miranda was so kind from the beginning phone call. She was very warm and made sure to learn more…read moreabout me as a person to shape the session, as well as sharing her own personal connection and drive to do her work. Communication was very clear throughout the process on logistics, checking in on my preferences and personal styles from things like what words I wanted to embody in my pictures to even the type of music I wanted played the day of, which was helpful and made everything very personalized. The day of was great! Her studio sets are very nice, and it was clear from her opening event that she's created a great community around her. I was nervous and tend to get very self conscious when taking pictures, but she made me feel so comfortable and walked me through everything. I think it's a testament to her warm personality that things felt very natural and fun. I felt the prettiest I've ever been looking at some of the photos she showed me, and I can't wait to see the final ones! Would definitely recommend if you're curious at all and want a little confidence boost/reminder of who you are.

This was my 4th session with Miranda, but I booked it almost 18 months ago after my first session…read more Why? It's that memorable! The entire experience will stay with you a long time. Miranda is so good at making you feel special. She covers everything practical, and then on the actual day spends hours with you. She will keep you company during hair and makeup (Tanya is exceptionally talented) and help you fine tune the looks you are going for. This shoot was to celebrate my upcoming 60th birthday. I was excited to do a set with the wings. I can tell you, it was magical!!! If you are considering this, please do it. You are safe with Miranda and will not regret doing this for yourself.

Loved visiting this store for many reasons. Truly felt like a boutique. Already pre-planning for…read moreHalloween. My sales associate was so helpful and inspirational. So nice to connect with someone on so many different levels. Store is well stocked and has a lot of variety. I was shocked about all the sales they had going on as well. I did purchase one fun item and am excited to play a unique version of this classic board game. Thank you!!

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

We went to an outdoor festival on Valentines Day and it was a good time checking out the venders…read moreand sample stations

Our first trip to this location, the store is one of the largest and includes more selections…read more We were greeted inside by the aptly named 'Joy' who after we toured the store on our own, Joy was wonderfully helpful and full of knowledge about the products we were interested in. Joy made a recommendation which has now become a quick favorite for us both. We'll be back!

I love this place. It's such an amazing experience from the beginning til the end. The store owner…read moreis so kind and very helpful. The items she has on sale is are super cute and affordable! Literally the whole shop has spots perfect for selfies! Even the dressing room area! There's even a hedge the owner decorates according to season. I highly recommend the shop and if not shop online! She has her items in store and online! Totally worth the love of it all!

This is my absolute favorite place to shop for boutique style clothing in my hood! Everything is so…read morecute and there are soooo many options to choose from! Not only clothing, but shoes, and accessories too! They are located just west of extension, on the north side of southern road in Mesa, go check it out before your home girl gets there first lol! Make sure you let them know that Steph sent you!!! Xoxo

I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.