This place is huge! The wonderful gentleman helping my hubby and I last night was incredibly helpful, friendly but not overly intrusive!! I signed up for their rewards program because we will be back and shop around more!! read more

The employees did not acknowledge us entering the store. All four employees were around a table talking about one of their drunk mom vomiting guacamole. Real turn off. They only acknowledged us as we left without purchase which about 30 mins later. Asking if they could help us. Too late and so unprofessional. read more

This is a huge store with one of the widest varieties of feel good supplies that you can imagine, short of going on the internet. The store is brightly lit, well laid out and inviting with good a/c in the Arizona summer heat. Employees are respectful, helpful and do not make one feel ashamed or embarrassed for being in the store, regardless of what you are purchasing. From soft to hard core, bachelorette party to intriguing, they have great prices on a wide selection of toys. I have to admit I'm not one who frequents such places, not that I am a prude mind you, but the experience was very user friendly. I would recommend this particular Castle store to anyone looking for anything ranging from novelty items to make your grandma blush items. read more

Made me pay for something I didn't buy, a $10 transaction turned into almost a $70 one. Never going back. Yikes.

I was in this store and purchased $350 of toys. The sales associate sold me an extended warranty that extended the manufacturers warranty an additional year. The sales associate told me that it covers the toy no matter what happens to it. A year later we had an issues with the toy and the warranty company declined the claim. The castle store manager is rude and condescending and has given me the run around for over a month now. Bottom line is you're better off spending your money online instead of going to this store. Your hard earned money is more protected buying online than trusting the liar and thief's at this store. Fascinations or groove are way better than the crooks at castle that tell you whatever they need to just to make a sale. WHATEVER YOU DO, DONT WASTE YOUR MONEY AT THIS LOCATION AND DEFINITELY DONT BUY THEIR SCAM WARRANTY!!!! read more

Purchased lingerie and was told I could exchange if the size was wrong. When I contacted the store they said I had to email corporate for a refund. I did and they refused saying they do not exchange these items. Last 100 this store ever gets from me. read more

Terrible customer service over the phone. This woman is repulsive. She doesn't understand Customer Service. I've been in Customer Service my whole life! This woman is extremely rude and even cut me off in midsentence numerous times I will not deal with somebody like this. I'll take my money elsewhere. read more

Ordered items and went to pick them up. Did not have the items. Didn't offer any assistance. Was rude and told me to shop elsewhere. I tried to work with Kiersten but she was insistent that customer service wasn't a store issue and that I needed to call to figure anything out. read more

Patricia was amazing and was trying to help me because this was my first time in the store and I did subscribe and was unable to bring up the 20% off on my email and her manager who had glasses and was fat and was completely rude and would not let Patricia use a 20% for me and told her that she would be fired if she did use it. So I had to pay full price!! The manager also took off and because of the manager I will never go there and will tell everyone I know not to go there either. I am in the customer service industry and would never act like that!! I do not know what the manager's problem was but she just lost a lot of customers and I am pretty sure the company doesn't want to have people who have bad attitudes working there!!! So uncalled for! I came in to by my friend a gift and now I am pissed!! Patricia you are a sweetheart but your boss is a cunt! read more

This is a great store to buy all adult toys.. I live in Mesa Arizona and this store is perfect for me.. read more

Castle Megastore - Adult Shops Near Me - Mesa, Arizona

So pissed off. I shopped here years ago and was never given such a problem. I was on this side of town and manager gave me the biggest issue on the dancer discount. I literally had so much proof that it was crazy but I don't have my license because.... 1. Maricopa county dancer licensing sends their licenses DIRECTLY to the club you work at. 2. The maricopa county license does not have an expiration date on it. Which is what she said she needed. I was obviously buying clothes to dance in. Was it really THAT big of a deal when I am buying over $50 in dancer clothing to give me a discount when I was obviously a dancer. I mean I even gave her some VIP passes to the club I work at. Come on castle that's ridiculous. Not happy and not sure if I will be back. I will take my $1's elsewhere. read more

Nice and professional. Clean and neat. Have nice lingerie selection and adult party games

I visited castle megastore to see if they had a better selection of lingerie then the Grooves located in Gilbert and it had been many years since I had been in this store. I am glad I stopped in. Huge selection of lingerie and anything else you might interested in. As I looked around for a "friend" on some of the other products, I didn't know where to start. Tish assistant mgr.( hope I got the name right) was the best. She answered all of my questions ( I mean my "friend's" questions) and continued to help until we found the item for my "friend". Well, weeks later I had to exchange some lingerie and returned to the store. Tish remembered me from the previous visit, shocked me back and when she heard my "friend" wasn't quite happy with the item I purchased on the previous visit she went out of her way to find something better suited for what he might be looking for. My friend ( we will call him pedro) and I give your customer service and the store 5 stars. read more

TISHA was awesome! I went in there with no idea what I needed. Tisha guided me in the right direction and encouraged me to try new things! ALWAYS ask for tisha when you go in! read more

Don't go here. I've been a customer for a very long time and have spent a lot of money here. I had two body suits and two pairs of socks in my hand and was about to buy it all and just needed to browse some more...I wasn't entirely sure what I was going to get and was approached multiple times as though I was a criminal that they can take my stuff to the register. About three times. Third time the guy said "I didn't want to whip this out but it is store policy because of how much you have." I have been here so many times and had more things in my hands. I work retail and cannot imagine treating guests in my store this way. I usually came here for my pole and aerial gear but will be sticking with fascinations from now on. read more

Pretty good store. It's huge with a wide selection of what you would expect to find at an adult store. My only complaint is that they don't have a bathroom for the customers to use. My wife had flu like symptoms, all of a sudden wasn't feeling well and we had to drive quite a ways for her to use a bathroom. Do be careful going here at night especially if you're a woman. Some areas of Mesa can be kind of sketchy. I'm not sure if this is a shady area, but it's not lit up too well and there were some people coming and going from the parking lot that were acting kind of suspicious. read more

Very clean and a nice selection of items. Staff was very friendly and helpful and made some recommendations to my wife and me on products that we might like and products that might be useful with what we were purchasing. Wife and I will definitely be returning. read more

I went to the Castle about one week ago looking for something to spice up my bedroom life. I was completely unsure of where to start. Trish the employed there was completely helpful. Helped me pick out everything from the out fit to lube and toy. I must say the toy was the best purchase I've made ever. I will say that because of the friendly and knowledgeable service she provided me I will be returning. I highly recommend u check it out and ask for Trish. read more

This is the best adult shop around by far. Not creepy, its lighted & upscale plus not inhibiting for female shoppers. I went in alone & Tisha put me right at ease & was so helpful. The store had a large selection of lubes & tester bottles so you could try them on your hand to see if you liked the consistancy & how they felt over time. Tisha knew the products, understood what I was looking for & helped me when I had questions but she was so informed she pretty much gave me pertinent info while showing me the several items & peeked my interest for other items too. Great store & stellar sales associate. read more

The one on camelback and 7th is no good with customers they all about the money not about the people they go out their way to sabotage other boutique stores near them and that's not the kind of store I want to go to I bet you there are other places in that area I can go to instead sure it's just a store but people's Attitude and intentions make a huge difference when I shop read more

Tisha was so helpful and is so knowledgable in every area of the store. She had great recommendation. Store was very clean and organized. She is a great employee. read more

I love this place!!! They always have what I'm looking for and Natalie was so much fun to help me out and laughed at all my jokes!!! Plus she is one of the sweetest people you'll meet!! read more

My husband purchased a lingerie item for me in Oregon at castle megastore. The hang tag that castle put on the item claim that it was a size large. When I went to compare it to the actual items tag I found the tag was cut off. They told me all of their stuff has cut off tags. Is something very sketchy and tacky. Where is this stuff coming from? It definitely was not a large and there is no way for them to identify it because the tags are all gone. Yet they sell it as a large. I read more

Love the product and selection, and Used to shop here very often always spend a good chunk of money. But now it's so uncomfortable to shop here as I get watched like a hawk as if I'm going to steal. It's a little uncomfortable shopping for items when you have an employee hovering an aisle over pretending to fix shelves and then moving aisles when you do. I understand if shoplifting is an issue but there's gotta be a better solution then making my husband and I feel like we are scum. I wanted to tell her should i leave you my cell phone or ID so you can leave me be and let me shop. Left empty handed and won't be back. read more

Absolutely FAN-TASTIC employees and customer service skills. My friend and I went in with a complaint about a toy we'd bought and were disappointed the assistant manager was very nice to us and explained we'd need to go through the manufacture for the issue since the package did in-fact say "water proof" (and wasn't) My friend and I went in there looking for some cute lingerie outfits and Natalie L, was so helpful and very patient because I have the body of a 12 year old she found me some very nice Teddy's to try on that fit my size and style. She was asking my friend if I would like these specific styles so she could give me the time to try them on And the respect and privacy I am absolutely impressed with my first to my second visit. Will surely be going back. I've never felt so welcome in a store we left with smiling faces and a bag of lingerie. Thank you Natalie L read more

This is the best adult store I have been into. The customer service is amazing. Tisha was very knowledgeable made me feel very comfortable to talk to her and she showes me exactly what I was looking for. Thank you again Tisha for all your help!! read more

I love the variety of toy , clothing , and more . Employees are helpful, they don't make you feel uncomfortable!

Mollie was super cool! So helpful with buying new lube, shopping for a new toy, and some awesome pillows. Cant wait to return.

Staff is nice and the place is huge but extremely over priced for everything they offer I do come here once in a blue moon because they are the only place with such huge lube and toys selection. I like their sales on underwear and that's usually the only other time I'll shop there unless the other stores are out of something. Otherwise I normally wait for shipping because their crooks read more

This has to be the worst castle store I have ever been to. The employees are unfriendly and management is awkward at best with all of my questions regarding certain toys and their usage. I will never come back here again because of the humiliating way management laughed at my questions. This store is the worst! I'm going to fascinations read more

My all time favorite boutique ever. A lot of varieties of adult merchandise. I highly recommend for all adult to spice up their experiences.

Probably the most horrendous customer service I've ever ran into. I bought a sex swing frame just the metal frame. This thing is huge it's just way to big. I tried to bring it back today and they told me to pound sand. I understand on a personal items but on a metal frame. It's total bull shit how it was explain to me. Stay away from this place it's way to close to Apache Junction read more

This Castle Mega store is very clean with friendly helpful staff. They don't really get the creepy guys in there that stare and will chase anyone harassing other customers out. The reason for 3 stars is at times some staff can be overbearing instead of helpful. Most of their merchandise is way over priced as well but It's what to expect for convenience and acquiring what you want quickly. read more

They sent me a 20% off coupon I went the same day it was expired. They wouldn't do anything for my 50m drive so I won't be coming back here again. I advise you to just use amazon or go somewhere else, I know it's a sex store but their customer service skills are garbage. read more

Took my girlfriend to buy a corset. Brought it home it fell apart literally fell apart. I would not suggest anyone buying negligee corsets or anything else like that in this store overpriced overrated. That doesn't even mention the terrible service. Anyways there you have it. read more

What a poor experience! Just purchased a packaged toy for my gf and I and it looked fine under the extremely dim light. Then I took it out into the sunlight and saw that the toy was dirty in the package. Brought it back in to the female at the desk and she refused to touch it, let alone switch it out for something that was clean. She could clearly see that I did nothing to it in the 30 seconds that I was outside. Then she went back and asked the manager and they also refused. Thanks for selling me something that was not clean. I'll remember that next time I go to Fascinations.... read more

This store has a great selection and is always adding new items. Nice selection of items for the Gay community. Staff are always friendly and helpful explaining and showing new products. read more

Poor customer service. 150 dollar piece of junk they wouldn't stand behind spent money dollars there and they got my last one with this purchase. read more

Cindy has been amazing with customer service! I have gone in a few times now and I was extremely nervous the first time. I have now purchased multiple toys, lubes, and cleaner and they are always super friendly and helpful! read more

We absolutely love this store! They have a great selection of products. The staff is always welcoming and non-judgmental! They are amazingly helpful, knowledgeable and friendly! They have models to let you try and feel the product before you buy it, know the products and take the time to answer your questions, listen to your needs and what you want, gladly answer all of your questions, and take the time to help you find exactly what you are looking for. Brianna was amazingly friendly, helpful, and knowledgeable! She was wonderful and really helped my wife feel comfortable, understood and find what she was looking for. She even shared with us some products that we didn't even know existed, that we are like a kid on Christmas morning excited to try. Thank you Brianna! read more