This is my second time in and both experiences were wonderful! The associates were helpful and knowledgeable about the products without doing that intense hover over your shoulder thing that other stores do. Victoria was wonderful to chat with and she made some excellent recommendations that I ended up purchasing. I've spent a lot of time in the service industry and this location definitely has it down when it comes to customer service. Kudos to management for keeping such a clean and well stocked store on top of maintaining a staff of excellent employees. This will absolutely be my go to spot for stage outfits, wrestling approved bikinis and photoshoot outfit needs! Pros - Clean and well organized - Friendly and genuinely helpful staff - Unique and wide variety of items - Great selection of sizes - They have shoes ladies and gents!!! - Pretty decent fet. section for those who are bdsm curious - The WALL OF BIKINIS (there's even marching masks) - Competitive prices and good quality products Cons - Parking lot is a bit small and awkward but its Phoenix so I expect that read more

Excellent selection, great customer service, and a overall fun experience for the wife and I!

Sophie at the Gilbert store is very helpful. She help you overcome the shyness and make your visit comfortable. If it's your first time I highly recommend you go see het read more

Groove - There's a lot to choose from - Adult Shops Near Me - Phoenix, Arizona

Mia store manager rude, racial profiling, i shop here frequently never seen Mia before she tells me my purse is too big & i have to leave it behind the counter ... never have i ever been told this before my purse is not big at all i have shopped here with the same purse multiple times i informed her and her response was i'm pretty sure I told you before (which she lied) ... i have never seen Mia & have never been told this ... she definitely racially profiled me. I wont shop here ever again thanks to miA. read more

My uncle Mike B. used to take me here a lot and he'd buy really interesting things for my other uncle. Fast forward 10 years and I now come here to buy clothes for my wife, it really has spiced up our sex life. Toys, kinky outfits, great video selection, really unique lubes and my favorite... bondage stuff ... really helpful staff and good prices. Thanks unk' for showing me this hidden Phoenix gem. read more

This location is nice and with lots of friendly employee's specially Emily But really think the owner needs to have a security during business hours. There are way to many homeless people around building. Not safe for staff. Some time I've gone cops are called and take more then 10 min to arrive read more

I have been to many grooves this one's selection of lingerie was amazing but I felt like the sex toys were surprisingly lacking. I mainly went in for a pillow but they didn't have any which was definitely interesting so I had to go somewhere else. The staff was friendly and helpful and I found a few great deals anyways though on lingerie as it's difficult to find being plus size. read more

The girls in here are super glamorous and friendly as heck. Just make my usual legging stop and they always have the option with "Stay Up" and shoot AMAZING deals to my phone all holiday season. Big step up from last ownership. The store is spotless and organized with tons of goodies. read more

I would not give this place 1 star if Yelp would allow it. The stuff in this store is cheap and of poor quality. I made a purchase and tried to exchange it as the item was extremely loud and it rattled as if there were lose parts inside. I explained to the rude sales lady who acted like she didn't have time to help me because interrupted her personal telephone conversation. She wasn't interested in hearing how loud it was however she was in a hurry to get back to her telephone call. She stated that they'd only exchange due to a manufacturers defect, like if it didn't turn on. Whatever the case, do not shop at this crap hole establishment. They sell poor quality merchandise and the customer service is horrible. read more

There are always about four different women working. They are always discussing personal issues loudly in the store in front of customers. One of the girls is very rude. They don't greet you or ask if you need help unless it's to lurk around you while you shop. Never going here again. Rather go to Fascinations read more

Terrible customer service I'm deaf and they didn't even approach me to ask if I needed any help I had tons of questions about some stuff I was looking for....due to the lack of customer service (the 2 girls just stayed behind the counter talking) I decided to take my money to a different place and shop Will never come back to this store read more

Love that all the staff are wearing masks and taking necessary precautions! I originally went in on a Thursday close to when they were 30min to close and the two people helping me at check out were so kind and didn't rush me at all. I did rush myself however hahaha and didn't realize what was / wasn't in my bag. I went back the next day because a security tag needed to be removed and I thought I was charged for this one cute loungewear set that wasn't in my bag. After getting help from Victoria and the other person working there (idk the name but was wearing a really cute all black outfit with a high waisted skirt and a flower mask) both helped me out and showed me it was just a misprint from someone different and misunderstanding. I wasn't charged for the item and found replacement items with Victoria! I cannot stress enough how kind the people are here even for something that wasn't their fault. I've never had a bad experience with Groove and i'm happy to say this location keeps that reputation going. Love this place!! Also the art surrounding is super cute ^.^ read more

Groove - art outside - Adult Shops Near Me - Phoenix, Arizona

Celeste was amazing at helping guide us through purchases without being able to actually walk through the store in this crazy, pandemic time. Glad she is so knowledgeable. It is clear that safety+sanitary delivery of products is critical to this facility. Happy you are open!!! read more

My first visit was very pleasant, the workers weren't pushy and in fact very helpful. If you did have questions they were very knowledgeable about the products. I really liked the book section. Will definitely be back. read more

Absolutely love Patsy who helped me find my eight inch heels! What a great assortment of dancer heels to choose from! Great store great service and great pricing! Definitely will return to shop and apply my discount especially if Patsy is still there for great service! read more

ABSOLUTELY love this place, the staff. I'm always welcomed with a caring smile and positive attitude regardless of who is helping me. It's my only store I go to for my intimate needs and HIGHLY RECOMMEND going read more

A review from an entertainers perspective: This is the type of place where you buy an $80 dance-wear outfit and it breaks after one use. The shoe selection is basic, some times tacky. They usually don't carry heals more than what appears to be 4-5 inches (most dancers I know are looking for the aesthetic of a 7-9 inch heel). Lingerie/rave wear/dance wear is minimal in selection as well. Can't say much about other sections of the store, I usually but my toys (ect) at Castle or online. The customer service here is freaking atrocious. There's a rude woman who seems to be there all day everyday (and is blatantly miserable about it too) I could go into detail but her main ingredients are bad attitude with a pinch of resentment. Like I said that lady seems to be there all the damn time, upon my last visit, she was not. This time it was a new guy. So new he felt like harassing me would be a good idea. I mentioned I was an exotic dancer so that he could apply the discount dancers receive and instead he went on about how he'd "get a dance from me ;)" he eye balled me up and down, took forever to ring my shit up, and kept making remarks like "your skin is very pretty" amongst other uncomfortable stuff. Upon leaving he rudely apologized for my profession, adding "I'm sorry for what you do and all the bull shit you have to go through" Do I smell a stereotype? Do you apologize to your waitress at Olive Garden for the shit she "goes through" at work? So out of line. I'm sorry that you are 40 something earning minimum wage in a hum drum ghetto corner store sex shop, have no professionalism and zero capacity to talk to women ‍ Hope you don't visit the store to buy personal items for yourself and/or partner and find yourself being scrutinized by small minded cashiers at check out. The only reason I would come here was because it's a straight shot down the road from work, the manager Cassie is nice but since she has no reign over her below average employees her kindness is only of value to the store when she's the only employee present. The other ones have ruined the experience for me so much, I'm turned off to ever returning. read more

Awesome staff,fun place to spice it up !!! Thanks Cass your awesome. Feel so sexy and ready for tonight

The place to go for your intimate needs. The staff is helpful and cheery. I never felt awkward asking questions. Some other places in town could learn a thing or two from Groove about customer service. Great selection of products. Fantastic place. I will return. read more

Veronica was the absolute best! Thank you for helping my bff and I help love!!! Your boss and company should be thrilled to have you on their staff!!! read more

After going to several other lingerie stores looking for corsets, I called Secrets. Alejandro answered the phone and was so inviting and friendly I went there post haste. Upon arrival, Alejandro and I had a great hug moment and he expertly helped me find and fit into two fabulous corsets. The gals in the shop were awesome as well and I will definitely drive from my home in Tempe to shop here with these fabulous folks again. read more

Had my first experience in secrets. It was great! They had a larger selections of fun stuff than I anticipated! My wife and I went there and Luis was super nice. No awkwardness. He was knowledgeable about the products and was laid back and laughed and joked with us. Glad we decided to take a peak inside! read more

Fist time visiting Secrets...OUTSTANDING! My girlfriend and I have shopped many others over time, but we have to say that Trish made a fun experience GREAT!!! She was knowledgeable, funny, very comfortable to hang out with and really listened before offering her expertise - it was like having our own valet that we could have as easily been hanging out with socially. (more like a cool friend than a valet though). Trish has all of the answers for any question you may have, and All of the other folks were also very cool and happy to be there! They have everything you need/want, and nothing you don't...very well thought out inventory and quality products; everything mechanical carries warranties and they have just the right selections without a ton of other stuff. The place is very clean and well set up, no clutter. We are happy we found Secrets! We are return customers for sure!! Thx Trish!! See ya again soon... read more

I had seen a couple of corsets online and wanted to go in and try them on. Sonya (sp?) helped me and she was so awesome. She was friendly, knowledgeable, patient and very helpful. She not only helped me try them on but gave me a few additional suggestions on how it I could wear it better and took time to show me. Although it was my first time in this type of place, I can't say enough good things about Sonya, and also the store was very clean and organized, and they looked to have a large selection of lingerie. read more