I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

Excellent customer service. Many gifts and items ti choose From. Value is great, I am very happy…read morewith my purchase as it was a gag gift for my cousins wedding.

Stopped in today with my husband and had a wonderful time. The two sales associates were both very…read morehelpful and friendly. The store was much larger than I anticipated and it was laid out really well. I love that almost all the different toys were able to be held and turned on. We found a couple new toys, outfit and panties. Prices were comparable to other adult stores but this one was my favorite that I have been to. As a woman I felt very comfortable inside to be able to shop and ask questions. Will be back again!

This place has it all, provides the best service, and has best prices. As a male customer with…read morefemale employees usually I'd be hesitant. Kassandra immediately made me felt welcomed as usual. After asking a few questions Leanna comes out ready to answer my questions with her expertise on men products. I mean, my girl answered all my concerns on various product options. I went in for a ring and left with a new pump and stroker. Can't leave without the cleaner and lube. I got hooked up, stop by and visit these girls including Margarita. Tell them Primo sent you!

I called a month ago and made an appointment for a bra fitting, having a hard time finding a well…read morefitting comfortable bra. Camden and Gina assisted in finding me multiple styles to not only wear out to work, but a very comfortable bra for Pilates and several comfortable for around the home or just a quick trip to the store! I have several well fitting bras now in a multiple of unexpected colors that I was thrilled to find and a few more that were ordered that I look forward to receiving soon. There was also a bottle of solution to wash the bras properly and take care of today's investment! Thank you ladies for your time and patience! I am a larger lady and after multiple children, heavy weight loss and implants and removal, it's rather difficult to find a well fitting bra. I truly appreciate the selection available at The Demi Cup! I drove almost an hour to get there and it was time well spent!

I had a great experience here today with Gemma as my fitter! I called ahead to see what size range…read morethey carry as some recent weight gain has me near the top end of their cup range and I wanted their knowledgeable assistance. (28-46 A-I is their range, I believe, but reach out to them for confirmation on band sizes if you're near either end.) We went through probably a dozen bras, with Gemma providing feedback on the fit of each. (Assistance is on demand and to your comfort level - if you want help into a bra, they're there to help. If you want to do it alone, you'll receive as much or as little feedback as you want.) Some were the right size but not for my shape, some were likes but not loves - she kept bringing back options until we had everything I came for. They even have the ability to notate in the system different styles that worked for you but that you didn't purchase that day. I was particularly impressed with their sports bra selection. It's often way more difficult to find good sports bras for larger breasts that aren't just compression, uniboob devices, and I was thrilled with her suggestions. Will absolutely be back! Thank you, Demi Cup team and Gemma for your assistance.

I am so grateful to have found Delightfully Vixen! I've always had a hard time finding a bra that…read morefits well. Never had a bra fitting done until recently at Delightfully Vixen! Amanda, the business owner, was awesome! She is extremely knowledgeable about how to find a bra that fits well and I learned so much about this. She is very professional yet fun to talk to as well. Lots of lingerie to choose from and the prices are reasonable. This will definitely be my "go to" store for lingerie! And I'm also happy that I am able to support a locally owned business!

Adorable store for such an underserved market in the Cave Creek area! Beautiful items, wide range…read moreof products, and best of all, the owners are AMAZING people. Looking forward to this business' success!

I LOVE THIS STORE! Hidden gem!! Tia is so accommodating and knows what you want right away! If…read moreyou're ever in Phoenix, check this place out!

Tia is amazing. so sweet and so helpful and willing to work with you to get whatever you need, even…read moreif it has to be ordered! don't let the shady outside scare you off- so worth it. i bought a bikini here and will be ordering stage shoes soon!

Had what I needed at a reasonable price. Also they offered a military discount and had a rewards…read moreprogram for return customers. Staff was friendly and the location was clean and well organized. Not A Sleazy Hole. Lots to choose from. Thanks for the assist.

Sophia was an amazing help! She was well knowledgeable in the products and so helpful answering my…read morequestions. The store is well cleaned and has a welcoming presence!

This was my second time doing a photo shoot with Bella Jade...I HAD SO MUCH FUN!! Everything was…read moreawesome! The hair and makeup was done so beautifully! Heidi did a beautiful job Christina was amazing at coaching me to get the exact poses and to get beautiful photos. She showed me, in real time, the progress we were making. The 3 of us spent the whole morning laughing and having fun! I would absolutely do this again!! If you are questioning where or not you want to get boudoir photos...GET THEM!! It is an experience you will never forget. You will never regret. And you will have the photos forever!

I have nothing but good things to say about my experience with Christina at the Bella Jade…read moreCollection! She made me feel comfortable, the shoot was so fun, and the pictures were incredible. Highly highly recommend!!

Great selection and products . Very wonderful customer service would recommend it all the way to…read moreanyone passing through

Immediately upon entering, I was greeted and even asked if I was looking for something specific…read more Love that level of service as sometimes you are looking for something particular. Whether you are looking for something for yourself, a couples item, fun Halloween costume, a bachelorette gift, or anything in between, this location has such a large selection! Likely have what you have in mind! My friend had recommended to me previously as they have competitive prices and a large selection. I'll definitely return here and recommend them to friend/family!

Awesome selection! Great service! I had fun picking out my purchases! I'll definitely be back again!read more

This place is wayy too strict. I came in with my 19 year old gf and I figured a picture of my I'd…read morewould work but they wouldn't accept it. They said they needed a physical copy. Even though the picture I showed was very clear and obviously real. They are more strict than your average smoke shops and liquor store. Acting like they the feds.