I love this place! Good prices on all products, tho I'm kinda cheap so I wish things like outfits…read morefor better (lower) rates were available - this has nothing to do with Groove, butttttt how do the company's who make the outfits charge so much?!? They basically get cut off anyways... ‍#JustSaying. Annnnnnyways....., The employees are always awesome, they're able to be themselves and I think that helps the atmosphere for employees and customers. They also have a rewards program for returning customers which every company should offer. Every time I come here I want to pop lock and drop it because they always got amazing music on, that's just a plus

Stopped in today with my husband and had a wonderful time. The two sales associates were both very…read morehelpful and friendly. The store was much larger than I anticipated and it was laid out really well. I love that almost all the different toys were able to be held and turned on. We found a couple new toys, outfit and panties. Prices were comparable to other adult stores but this one was my favorite that I have been to. As a woman I felt very comfortable inside to be able to shop and ask questions. Will be back again!

Good vibes! Groove is where it's at!!…read more I felt welcomed, I was greeted by a nice young woman. The store was bright, clean, the merchandising was appealing, and they had a great selection of lingerie and toys. I did not feel worried or awkward the way I did at another adult shop I recently visited. What a breath of fresh air. The store was very clean and had a great vibe. The Groove associate was extremely friendly, knowledgeable and knew the appropriate space to give the customer. That's key and an excellent sales quality. The merchandise was well presented and the lighting was good to showcase everything available. This was an all around pleasant shopping experience. The employee was friendly, there to help, but not hovering. She was great, I felt comfortable with her. The location is strategic and needed in the area. Groove is a non-intrusive adult store located within the community! I saw several customers enter the store after me, which was nice. I want this place to stay. Side Note: if you come in with a backpack, you'll be asked to check it at the counter. I found this refreshing because unfortunately, some people can be shady and you really don't want that kind of clientele shopping next to you. I did appreciate her asking to hold the backpack.

This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

Great selection for the newlyweds looking to explore each other!…read more Jacquie and Charis were very helpful!

Awesome selection! Great service! I had fun picking out my purchases! I'll definitely be back again!read more

This place is a hidden gem, the service is impeccable. I am told that most of the staff has worked…read morefor the owner more than a few years. That says a lot, and the place is no joke. Great selection, prices, sales, layout. The best part is the staff. First, they make you feel comfortable talking about the products, which is amazing. It's so much easier to pick out items when you feel at ease. Let's face it, sometimes a person can feel a bit apprehensive visiting an adult shop, and being set at ease is brilliant. You leave having enjoyed the experience. So kudos to the owner of the Toy Spot, your business model is perfect, and designed with your customers in mind. Thank you so much for being a smart business owner!

Service is great! Each experience with one of these girls Maggie Dora Kammi has always been all on…read morepoint with help knowledge and listening vs upselling to something I did not ask for or want to begin with!

Loved visiting this store for many reasons. Truly felt like a boutique. Already pre-planning for…read moreHalloween. My sales associate was so helpful and inspirational. So nice to connect with someone on so many different levels. Store is well stocked and has a lot of variety. I was shocked about all the sales they had going on as well. I did purchase one fun item and am excited to play a unique version of this classic board game. Thank you!!

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

UPDATE: Jen responded to my email within seconds and even called from her personal number. She…read moreempathized with my situation and invited me to come in this evening and explained that they are having service issues with their current phone provider and that they do have a voicemail. I really appreciate the prompt follow up and accountability, and I'm excited to go back in and get a bra that we're sure fits *perfectly*. My other bra is wonderful so I have no doubts I'll be able to get this resolved. Thank you, Jen!! --- The service was absolutely lovely, but I'm disappointed I left with a bra that has a band size too large after a fitting on Saturday. Their location is quite far from me so I tried calling at 11 AM and have called 3 times since, trying after 30 minutes each time. I haven't been able to get through at all, and I'm disappointed that there's no voicemail. I ended up emailing them and will update this review with how they respond (if they're able to). If you have a phone number associated with your business, please make sure that it's either available to be called or at the very least, have a voicemail. Forcing customers to either A) Travel a long distance to speak in person or B) call multiple times is frustrating to say the least. I sincerely hope they respond positively to my email and are open to either an exchange or refund. The only reason why this review isn't a 1 star is because I absolutely had a wonderful time at the bra fitting and both individuals were very personable.

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

Came here the other day looking to turn it up a lil for Father's day and Tia was so helpful, nice,…read moreand not pushy sales wise at all! I felt really comfortable shopping there! Wonderful prices and selection of lingerie, toys, lube, dance wear etc. I highly recommend this shop!!! Support this locally owned business next time you are in the market for some senual items and you will not be disappointed! Thank you so much Tia, I will be back!! Ps. Its a tad hard to find, look for the Dennys and its right next to it in that same shopping center!

I LOVE THIS STORE! Hidden gem!! Tia is so accommodating and knows what you want right away! If…read moreyou're ever in Phoenix, check this place out!

Friendly staff an very helpful!! They can help you in help you in all the things you need want!!!read more

BUYERS BEWARE: I…read morevisited Fascinations Store #14 and was assisted by the store Asst. Manager located at 8367 W McDowell Rd. Tolleson, Az. I purchased multiple items/some clearance. Prior to paying I noticed the signs posted at the registers. The signs stated: " FASCINATIONS NO RETURNS An EXCHANGE or IN-STORE CREDIT will only be issued within 15 days of original purchase on Apparel Items, Lingerie, Dancewear, & Shoes if items) show no damage or wear. A copy of the receipt must be present & all items must be in original packaging with tags attached where applicable." I paid for my items & departed the store. Once home I recognized 2 of the items I purchased on clearance did not fit (tried both items on over my personal clothing due to being a Germaphobe) tags still attached. I returned to the store well before the 15 days as stated on the signs. Upon entering I showed my purchase & requesting an exchange per the sign. I walked to the clearance section looking for a size up/no availability. I opted for 2 other clearance pieces at the size I needed & brought them to the register. I knew whatever I purchased was not returnable per their logistics. I spoke with a Manager & was told they do not offer exchanges on Clearance Priced items even if tags were still attached and the items were unused. (Mind you - I was still willing to pay $30 more than my initial price of the original pieces for the exchanged pieces). I pointed out their sign verbiage and no where in the store does it say Clearance items are Final Sale but was told to look at my receipt. On the receipt AFTER PURCHASE it states no returns or exchanges on clearance items. I requested to call someone who could potentially help and was given a number to call their Corporate: Marsoner. I called and it is just an answering service where you leave a name & contact info so I opted to leave a voicemail with my name and contact number. About a week or more later, I received a call: Erick who stated he was a Fascinations Rep and handles all their customer service complaints and inquiries and would be able to assist me. I was told I would get a credit for the items & told an order can be created for me by visiting their online sites: TooTimid, DreamGirlOfficial, FunLove etc.. While on the phone Erick asked me to visit the sites and share with him about the specific pieces I wanted to order. He stated if he ordered them, they would be shipped and delivered to me. So I gave him the ordering info. He said he would have the order placed the next morning (and for me to confirm with him by texting the number he called me from). I sent him a text as instructed (which I currently still have in my phone), but No order ever arrived. I called again - no answer. I decided to call Marsoner again and left another VM & still no response. It's been a month now and Today, 10/16/25 - I called Marsoner again: left a VM and still no response. I decided to leave a review on the BBB website as well as Yelp. BUYERS BEWARE!!!

Had what I needed at a reasonable price. Also they offered a military discount and had a rewards…read moreprogram for return customers. Staff was friendly and the location was clean and well organized. Not A Sleazy Hole. Lots to choose from. Thanks for the assist.

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude

DO NOT pay attention to any of the reviews posted a year ago, they are under new management and…read moredeserve 5 stars as far as I'm concerned. It says volumes about the retail industry when the best customer service I have ever received is from an adult store. I went in to browse and purchase a last minute Valentine's Day gift, Tammy was there to help. ASK FOR TAMMY. She knew exactly what I needed after giving her minimal information about my personal life. Talking about the subject of sex life in regards to what she could recommend was as professional appropriate as could be, like I was speaking to my doctor or something. This location is the second farthest away to where I live, and I will DEFINITELY be going the extra distance when I want to make a second visit.

Im a native Phoenician and have never visited Castle Megastore or as i first knew it, Castle…read moreBoutique. When I entered I was greeted by Ricky and he asked if i needed any help. I explained to him i was looking for just something small as ive never been in the store and just wanted to look around. He understood and let me know that if i needed help he was near. I walked around and it was similar to what i thought the store would have. It was very interesting, lol. I got the item i thought i would buy here and it was a great price. Upon checkout, Allie was wonderful and asked if i found everything i was looking for. She rang me up with a very large smile, they both thanked me for comming in and wished me a good day. It was a very unique experience and one that im glad I finally did after being in the valley for fifty six years. It was fun! Roy