My boyfriend and I stopped by here the other day for decorations for his ASU graduation party. They have a lot of variety to choose from, they even had halloween costumes! The staff member who helped us was very nice. They may not have had a super large collection of ASU party gear but I didn't necessarily expect them to. If we lived closer we would definitely shop here more often. Plus it's a mom and pop shop, definitely would recommend if you live in the area. read more

Don't buy their squishy dumplings. They're fake. They were already leaking when we opened them.

This party store is so fun!!! They have so many fun things!!! I went in for balloons and left with a PARTY!!! They were so fun to work with and had tons of ideas!! I will enjoy shopping here for years to come! Highly recommend!! Great customer service! read more

I came here just slightly before closing after I realized my Amazon order would not arrive in time for the costume party I was attending. My husband and I were looking for 1920's themed accessories, and there were a ton of options! This store has everything you need. The prices were very reasonable. The only downside was there was someone making a balloon arch in the back when we went to check out, and she was spraying some sort of aerosol thing very heavily in the air. It was thick and my lungs are sensitive and react to this. I had to cover my mouth and run down the aisle out of the store. This is probably something they should NOT be doing with customers around. read more

All good customer service, the employees are always welcoming and helpful. The store has one of the best selections & best value for party supplies. There's cards for all occasions and costumes or accessories for special events & occasions. read more

Quiet location no matter how busy. Less expensive prices than Walmart. Our neighbor girl was having a Stitch birthday. I was in the area so I stopped by to pick up some birthday party needs for her mommy who works so hard and likes to do everything at the last minute. Hee hee Baloons are guaranteed 20 hours. If buying the day before, I recommend getting the additive to the balloons that keeps them afloat longer. Latex, get the day of your event! They have a large inventory and the isles are filled with Easter and St. Patrick's Day goodies. read more

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Made a ballon order via phone. I appreciate how smooth and quickly it went! The value was a great price for the exact ballon's I wanted for my fiancés birthday. I will come back here to take a look around for little knick knacks and party supplies! read more

What went well besides everything! OK, I walked in this place had quite a few people walking around customers. And everybody was being helped. I probably stood at the back to get balloons. No more than three minutes before I got some service. Told him what I wanted and literally got a lot of help with colors that go well and it was just wonderful for my grandbaby! They had what I needed and it was so short notice literally went in around one 2 o'clock in the afternoon and I needed it for delivery by noon the next day and yes, the next day on a Sunday! It turned out amazing. They were on time. They were even a bit early and help set up. It was just wonderful there is no other place. I wanna go But this place for any and all of my party needs.!!! Thank you so much.!!! read more

This is my go-to party store. I received great customer service and their products / balloon art is very high quality for a reasonable price. read more

Party Planet Superstore - Art Supplies Near Me - Surprise, Arizona

I really like this store! I like the variety of items they have and they always seem well stocked! Friendly staff! And great prices! I recently was in there for Super Bowl supplies. read more

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Great selection, good prices, and friendly service! Love to support any small business that can check all three boxes! read more

Party Planet Superstore - Take a peek-at-chu (55" pickachu ballon) - Art Supplies Near Me - Surprise, Arizona

I went in on a Saturday right as they opened and had such a great experience. Clueless as to what to buy for my wife's birthday and although slammed busy, Kyle treated me as if I was the only customer in the store. I'm colorblind, so colors aren't my strong suit. I gave him an idea of what I was looking for and he just surpassed my expectations. Oh, and my wife LOVED the decorations. 10/10 experience read more

What a great store with a wonderful staff !!! So much to choose from and love the balloon towers.

Stopped in to pick up a few items and order balloons for my granddaughter. Although the stock was limited due to it being graduation season, I was still able to find what I was looking for. Special recognition to Bradley, who helped me with my balloon order. He was professional, friendly, patient, helpful, efficient and kind. I appreciate the excellent customer service he provided! read more

Customer service is terrible! McKayla was rude and accusatory when a balloon deflated. Insisting I left it in the car or ripped it! DO NOT buy there if you can avoid it. Frys on Waddell has a great selection of super sized mylar balloons! read more

GEEZ....Ignore the WHINERS!! Party City was a huge disappointment! They had very few choices for our 10 year old to choose from. We took our kid with us to choose his birthday décor. We actually left with NOTHING! I decided that we would look online instead. We sat together and looked, but it was not as much fun and it seems that so much of the items come in packs including silverware (WOW - 90 pieces and 70 pieces are silverware). Very misleading!! We discovered that Party Planet was in Surprise close to Target. It was a bit of a drive, but it turned out to be worth the drive!! We were WOWED by the selection, in fact beyond WOWED!!! We filled up our cart with fun stuff and LOTS of stuff!! My hubby and kid were checking out while I looked at the balloons. The cashier ran over to me to point out several matching balloons to our theme!!! I mean really cool options!! They also offer balloon groupings that are amazing and unique starting at $10.00!!!! NEVER returning to Party City!!! I consider Party City a party pooper!!! We are loving our finds from Party Planet and we are super excited to throw a very awesome party!! Their prices were good and the employees were beyond helpful!!!! And the complainers are IDIOTS!! Their return policy is VERY FAIR!!! You have 21 DAYS after purchase to return UNOPENED items with a receipt. read more

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I stopped in today looking for a couple things. My daughter's birthday and graduation. I was checking out the different balloons and party supplies. There was a lot to choose from and pretty good deals on what I was looking for. She also stated if I bought the balloons today she could blow them up and have them ready for pickup at the time I needed them which is awesome. I also found a huge confetti cannon for her birthday as well. They had a nice assortment of graduation items too. So many fun ideas to choose from for other special occasions. Service was good. At first it doesn't look like anyone is working the counter when you walk in, but there is a bell if they aren't visible and they come very quickly. I also received 15% with my check in which was a plus because I wasn't aware they offered it until I did it. read more

Party Planet Superstore - Art Supplies Near Me - Surprise, Arizona

Rude employees. Return policy is at their whim. They will add your item under whatever policy they wish. A shirt purchased the day before with all tags, wrong size falls under "costume" so not accepted. I will never be back and will warn whomever I can to avoid and save yourself heartache. I talked about losing us as a customer due to the rudeness and the response was "thank goodness". I was not rude, just questioned why as it did not fall under costume - just floored at their attitude. read more

Party city? Sorry don't know her! This place was awesome for a last minute birthday party. My son loves mario and wanted a mario themed birthday party. On the day of the party (of course its like me to wait last minute to get decorations) I walked into the store and to my immediate right there was the mario birthday party decorations. They also had a mario balloon display all ready made and ready to go (the party was in april and the balloon display is STILL fully inflated) I was able to get a birthday cake topper that matched the theme. My grand total was under $50! What a lifesaver! If you have more time to plan a party, defiantly take advantage of their balloon gift displays where you can pop a balloon and the gift comes out. Support local surprise read more

I purchased balloons from here the evening before a baby shower. One of the balloons was deflated before noon the next day and I had to go purchase a new one before the guests arrived. When I informed the employee at the balloon counter that I had purchased balloons yesterday and one of them had already deflated, she could have cared less. Poor customer service. The balloons are fine if you buy them the day of because they don't last long. Will be taking my business elsewhere next time. To clarify, I was charged for the new balloon. read more

Party Planet Superstore - Art Supplies Near Me - Surprise, Arizona

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We used party planet for our sons 16th birthday and they did an amazing job. I had to finally pop the numbered balloons about 3 weeks later. I used them again for all our graduation balloon needs too! They created an amazing balloon arch and again it lasted for weeks. I would highly recommend them for all your balloon and party needs read more

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I am giving them five stars for their exceptional customer service. At the last minute I realized I was not going to be able to transport the balloons I purchased to my party venue. I was desperate and although they were short staffed on a busy Saturday afternoon, they said yes and some how made it work and got the balloons delivered to my party. I will forever be grateful to you for your part in helping me in fulfilling my vision of what I wanted my Father's 80th birthday to be like. I have an upcoming graduation party to plan and I know where I will be purchasing ALL my decorations!!! BRAVO Party Planet Superstore you have earned a loyal customer for ever! read more

We bought a bunch of balloons for my daughters birthday when we purchased them we asked how much it would be to fill them with helium the worker said free since we bought them there as long as we kept our receipt. Fast forward to the night before my daughter's birthday and 3 days after I bought the balloons and now they are saying it is .99 to fill each Ballon that we already paid for! If I had known that I would not have bought them and would have purchased other items as decorations. Very unhappy with the double talk this business offers their customers. I will not be returning. read more

Zero stars for this place. They didn't get my order right. They did nothing to correct my order. I recommend them to no one. Disappointed

I had an excellent experience Customer Service was exceptional. My table and chairs were in perfect condition. Recommend anyone who needs party supplies go to the store. read more

terrible customer service, when I purchased a pair of pants I from there right before closing last night I asked if I could try the pants on and they said no but I could take them home and try them on and if they didn't fit that I could bring them back. The girl who help me last night was named Autumn she was friendly but unfortunately this morning when I came to return them because they did not fit me. I was greeted by rude customer service. As well as when I asked to speak or contact the manager or owner of the store, they refused to give me any contact information told me to try again tomorrow. I have referred a lot of people to your company over the years and from now on, we will take our business elsewhere.this company is not an honest company and will keep your money, their staff will lie to you just to make a sale, and not honor their words! read more

Party Planet is a decent place, has a nice selection of party supplies for all occasions. Their inventory is OK, some things are over priced. However they are convenient from time to time! Workers seems to always be in a good mood, and willing to help at all times. There are better options out there, but none of them are locally. read more

I'm really happy with this store! The staff is friendly and helpful and the balloons are seriously a work of art. I love supporting small businesses as well so that was an added bonus! read more

We went to this store and it was pretty empty. We were ready to check out but there was no one up front at the checkout stand so we rung the bell. I heard an employee in the back by the balloons so I was walking over to talk with her. A man came out and asked if we rang the bell was not very friendly. We said yes and he was like why did you ring the bell and walk away? Do you want to check out or what? I have no idea why he was rude, pretty much hostile. I just put my stuff down and left. My husband went back into the store to complain, ends up the rude employee is the owner. We will never come back to this place, Amazon is easier, cheaper and more friendly. read more

I love this place! They have the best balloons and always offer great ideas. I just bought a ton of unicorn balloons for my daughters' bday party. I also love that they have tons of ready to go options so if you're pressed for time, you can grab and go! read more

Went here for graduation stuff, they had an amazing selection for any party! Good prices and great customer service. Every color of anything your looking for, balloons, napkins, plates, bowls, and cutlery.... read more

Since moving to Surprise this is the only place I trust my business with. Absolutely amazing selection and quality! The balloons last forever! read more

Very unimpressed with Party Planet all the way around. We ordered two balloon arches for our school promotion ceremonies and they failed to deliver one of them. It was due to arrive at 8AM and they argued with us about the delivery time being 8:30AM when we called. They called to tell us they were on the way to our school to deliver it and then never showed up so we didn't have an arch for our morning ceremony. I am sure that the only reason we got our second arch was because of our angry phone calls about the first one being a reminder that they had to bring the 2nd by the afternoon. Very unimpressed and will not be using them again in the future. read more

I went to Party Planet (In Goodyear) today looking for invitations and not only did they have the invites I was looking for they were cheaper than another party store that is going out of business and has everything 50% off! They have great customer service and are family owned and operated. They also price match competitors ads. Party Planet does cakes and rentals. Their website has coupons for rentals, cakes, etc. I will be coming back to get the birthday cake, party supplies and balloons! read more

Ok quantity of decorations but customer service was AWFUL! Had to walk around to find someone to check me out, while the three ladies were hidden in the back talking. read more

Seriously do yourself a favor for ur loved ones special day and stay far away from this store!!! Very poor customer service, extremely rude!! Went in to fill some balloons the older guy purposely ripped a special balloon I had brought in for my daughter because it wasn't their product. He showed no remorse for doing it. I explained u just ripped my balloon, he said "I know" with the kind of attitude of what r u going to do about it. He asked the manager to handle me, so I told her what had happened and to my surprise she was just as hateful. So I said "I just needed the other balloons I brought filled up, and proceeded to say I probably wouldn't return to their store". The manager said "oh really well in that case I'm not filling ur balloons" and shoved them across the counter to me. The younger kid at the counter up front was apologetic for their actions, and said to try and have a better day on our way out. I appreciate his kindness, hopefully he finds nicer people to work for he doesn't deserve that behavior either. read more

Party planet is the spot to go ! If you need balloons, action figures, princess, animals, whatever theme you got they can help turn the party into a amazing party, ive been here about 4 different times and my girl patricia always gives excellent service and she is always happy so it makes me happier to come here i have and will be back read more

Party Planet Superstore - Art Supplies Near Me - Surprise, Arizona

Customer service and return policy SUCKS!! Had a CASH receipt for a birthday banner I bought just the day before. When I saw it came with NO string to hang easily, I went to look for string @ home, only to find that I did have a bday banner that DID have strings attached...brought this one back to return - they wouldn't take it back because it had been opened. How would I know whether it came with string until I opened it?! Not to mention that the pkg does NOT show it comes with string, I thought it would be a given. The kid checks with manager, comes back and says no return because it's opened and there's no string in pkg !!!! You're right - there's not - the WHOLE reason for the return. These days stores will take back pretty much anything - even online - not these idiots! For $6?! PARTY CITY is my store from now on !!! read more

To clarify most of my money was NOT refunded. The refund I received was the price difference between the cake I ordered and paid for and the cake I received. The one I did not order and which my child did not enjoy. Please do not imply otherwise. read more

We have purchased at Party Planet on Bell Rd many times in the past and have never had the problems we had this time. They decide when and how they want to change their policies. We bought a costume and accessories for Halloween but my granddaughter decided it was too small and couldn't wait any longer for them to get the right size. They had told us they might get some larger sizes in and would let us know. I asked them if they did not get the sizes in and if we could return them and they said yes. Well, it's a bad experience and I would never go there again. The costume was never taken out of the bag and they would not extend me store credit. Now they say, "they put it as "sold out" so they can't sell that number. Really? Makeup policies as you see fit but that's not good business people. Never again. Huge disappointment in customer service. Now I'm out 40.00 and will try to see on line. read more