Employees very helpful and kind. Picked up some faux flowers for the yard. 60 percent off. I have so much to take care of, it is a treat to enjoy the beautiful blooms without competing with the summer heat. They have a nice sale going online. Regular priced items for 30 percent off. So I filled up that shopping cart too. I will be able to pick up those items in store tomorrow. They are stocked full of Independence day items, and are already filling the shelves with Halloween items. read more

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Employees were very helpful with showing me where items were in the store. Two stopped what they were doing to help me. Don't like that they have no cashiers, just self checkout. That will make my decision about returning to Michael's. read more

I went to this Michael's store today with my daughter to shop for her wedding reception celebration. Marco and Destanie were really helped us out with items for a special project. Michael's is always such a fun store. The check out process was very quick, and they always have great coupons read more

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This review is just based on the store itself. I haven't had any issues with employees or anything like that. I feel like Michaels has been going down hill for awhile lately and I base this on what I go in to purchase. Anything regarding fiber arts has severely been limited in this store and Michaels in general. There used to be so many rows of yarn and now its pretty much down to two and maybe a wall. Its never fully stock and color choices are really limited. I have been having to order elsewhere online or go to Joann's/Hobby Lobby. Even Walmart will have the color I am looking for when Michael's does not. Such a shame. Also the same regarding sewing and cross stitching. I know it can't be that people aren't doing it as much cause I feel that it is the exact opposite. My observations are also pre-covid too. It got worse when the pandemic hit, for sure what was already limited was made worse! I really hope Michaels gets back in the game and gives more options in this particular department. read more

People were pretty nice and accommodating. They were quick to look up info re military and senior discounts. The store was well stocked and clean. No drama re public restrooms which isn't always the case currently bc of COVID. They don't stock Santa hats big enough for my head. Can't win em all. read more

Michaels - Being goofy. Fun stuff in the entry way. - Arts & Crafts Near Me - Surprise, Arizona

I normally love this Michael's the workers are normally nice and very helpful but today I had place a pickup order and to my surprise it was marked completed so early! I I know it's Sunday and businesses open a little later but The store hours are 10-6 today but curbside was 9-5 showed which was weird because I thought the store wasn't open why would they bring me the order and they aren't open. Anyway I was already out running errands so I stopped there and legit waited until the 9am mark so I could say I was at curbside. When 9:01 hit it reloaded and asked if I was there and what spot. Not very long after a gentleman come out of the store, shoves the order at me and says "in the future we don't open until 10 it says it on the door" and starts to walk away from my car I then said "oh I'm sorry I never walked up to the door since it was curbside and both messages you guys send about my order says 9 you should fix it " "Like I said we open at 10" I truly hope this man has a better day because he is gonna push something at the wrong person and get a rude awaking. I work customer service and understand what it entails, being rude isn't in the job description and there's a better way to share information so that you hopefully don't get a negative response back from a client. Next time I will actually save the money and just order from Amazon instead of supporting in store businesses. read more

Michaels - The store hours are 10-6 today but curbside was 9-5 which was weird - Arts & Crafts Near Me - Surprise, Arizona

This review might have been rated higher if there had been more staff available on the floor. I know with the current situation this is somewhat out of control of the store. I looked a couple times for someone to help me with supplies for a project. I'll probably end up returning some of my purchases because of missing items. The person at the register was great. She helped me get a store customer number to save money and she had a pleasant attitude both times I had to come through the line. read more

I just happened to be at the store next door and thought I would pop in here since it's been awhile since I e checked out Michaels, as I am a Hobby Lobby'er myself. And to my surprise, they have improved some things, and now carry a lot more than they used to. Doesn't seem as organized as their competitors. But certainly if it is the only craft store you can find in the vicinity, you might just find what you need. read more

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I have been goīng. Michaels for years for my craft projects needs. I recommend to those who enjoy crating.

Framing Dept. is amazingly helpful and knowledgeable. Cates and Austin both make the pathway to great results so easy. Michael's, for all our framing? Oh duh! read more

The customer service at this location is terrible. Twice in 1 month I have placed an order for curbside pickup. The first time i waited almost 40min for my order to come out. The second time i waited 35min and just went in. There is no one in the store and the clerk was standing there on her phone. I was livid!! I have a special needs child with panic disorder with me all the time and it is very difficult getting them out of their safety system to go into a store. Why offer curbside pickup if you're not going to bring orders out?? read more

Was checking out no registers open they want you to use self check out. They usually always have one open this time not a lady had a return that was before me. She told someone so the lady that was talking to two other associates came over to help her I stood there because I did not want to self check out. Someone else came behind me and said you can self check out. I needed a coupon. She handed me a coupon and told me to use self scan in the middle of the order, it froze I stood there with no help for about five minutes until I could flag someone down. They came help it to me and had to restart the. self scan I thought she was going to do it because I had literally just and all of my stuff she told me to do it and walked away the second time I'm scanning my stuff I was paying cash by this time lines were long cannot find anyone to help me finally someone walked up and was looking for something. I think she was a manager told her what happened. She said they don't take cash. I said I know that I was told to use it said I had to go to regular line said, how do I do that, wait in long line again she told me cut the person I said so now I have to wait again. & scan all items 3 times she said yes I walked out she was rude nobody wants to help you they would rather you use self scan I guess this is why everyone goes to hobby lobby never again will I go back read more

I love to craft, draw, paint and over the years Michael's has always been my go to place. Stop and get a coffee and walk the aisles. It seems like it's going downhill more and more every time I go. A few weeks ago I stopped in and the shelves were all so empty. Left with nothing. That never happens lol. Today I went on for specifically things for a project and again so many shelves empty. An employee on the last visit said they were waiting on a shipment...but again nothing. I ventured over to the spray paint area today and rang the bell to get help and waited and waited some more. After quite a while I rang again...nothing. Right before I went to leave I saw an employee walking by and asked if someone worked on the department so I could get some paint. She kinda snotty said we work all over...um ok then open the stupid case lol. Anyways it's looking more and more like I'll end up at Hobby Lobby or Home Depot. I will say the cashiers are usually retry friendly and quick here. read more

My daughter and I went shopping here for a specific project. The staff was very friendly and helpful.

Customer service is lacking! And the store is not very well stocked. The salesperson said that the embroidery dept keeps getting smaller. She asked me three times if I tried to go online to get help for what I needed. I was asking for advice and she again referred me to online. She proceeded to just walk away from me. It is no wonder these companies are being taken over by Amazon! read more

This is not my cup of tea, but when the wifey wants to go then I have to go! Michaels have all kinds of products for your do it yourself projects. Since we have two fosters kids at six and seven years old. We had school projects this year! The store has adequate supplies for your project, but the service is not that good. Hard to find anyone to help you find what you are looking for. Also they only had one cashier on call? This location is very under staffed. Anyway, we got what we needed. And that was good enough. read more

Great location in the Surprise area! I'd love it if Michael's gave out more coupons because some of the crafts can get quite pricey. This location has a great selection of scrapbooking and beading products. They do not offer fabrics, except for ribbon. If you are looking for basics, this location has what you might need. The staff aren't overly friendly, but will help you if you ask. read more

Michaels - Arts & Crafts Near Me - Surprise, Arizona

If the cashiers would spend MORE time paying attention to checking customers out and LESS time trying to convince people to self check out, it'd go much faster! Geez, at least TRY to do the job. read more

The staff have been so rude each time at checkout. I've been to other locations and they've been great it's just the staff here that are rude. read more

I went into the store to have a piece of plexi glass cut and the male manager did cut it for me even though there was no one in the framing dept but explained I needed to order the next 2 pieces I needed in advance so they could have more time. I called today to have them cut the plexi glass so I could pick it up tomorrow. Now I am being told I MUST come into the store to place the order they will not do it over the phone and I have to pay for it before they will place the order but they will not take my payment info over the phone. So now I have to make 2 trips into the store for a simple order. I explained to the female manager I work and its hard to get there before they close. She was NO HELP. Now I have to figure out a way to get there 2 days in a row. I explained this was for a volunteer project for Veterans and she did not care at all. I wont be back in this store ever. read more

I checked prices on Amazon, Cheap Joe's and Micheal's for supplies I need for a water color class. Micheal's prices were at least 25% higher even with the 20% off codes and buy one get one for 50% off. I don't know how you stay in business! read more

This is my go-to place for picture frames & scrap book supplies! It has a great variety of both. They always have great sales,keep an eye out for those. Today I purchased 4 quality wood & glass picture frames for $2 each....what?! That wouldn't have happened anywhere else! The only thing I have a hard time with is that I lose track of time when I'm here, lol. There's so much to look at! read more

-Messy Michael's, it was in the evening, so maybe they hadn't had time to tidy up. -Long check-out line, needed more cashiers. -Couldn't find an employee to ask questions, no one in the frame dept either. -Scrapbook selection is boring. Meh! -They accept coupons from your phone and competitors coupons too. -Located near Wal-Mart and Home Depot shopping center. -Plenty of parking spots available. read more

I went to Michael's to have a custom framing order done. Nothing too fancy, just a magazine article with 3 cut-outs to be framed. Met with the framing team, they put together a mock-up which looked decent, paid my $185 and was told 2 weeks and it will be ready. I told them I needed it by a certain date and was told no problem (a few days after the 2 weeks). Flash forward 2 weeks, no call. I wait a few extra days and call the store. Framing department wasn't available at that time so I left my info and was promised a call back. Again, no call. I call again, get a hold of someone and I'm told they needed to re-order the matte and that it would be a few more days. I asked why I wasn't notified and they said that the manager should have called me. They hadn't. Was told that I would get a call again when ready in 1-2 days. Reminded them that I needed it ASAP at this point. Flash forward 2 days, still no call. I called them again and was told it was ready. At this point I had missed the deadline of when I needed it done. I picked it up from the store, it looked decent and as I had specified, but was still late and never received any type of calls or apologies. read more

It's one of those chains you can't help but go to sometimes because there's nothing closer. When Michael's first started, the prices were decent and I got a bit starry-eyed when I walked in. Now, it seems overpriced for some things and the customer service is waning. I bought a piece of matting for $15! I sure hope there'e some gold weaved in the board somewhere.... It's worth it if you get the 50% coupon in the Sunday paper, but other than that, I'd rather go to Joann's. read more

Great deals found today. 70% off sale plus was able to use my 15% off coupon on top of that. Friendly staff. Patient at the register as I needed a couple price checks. Wide isles. The downside was some of the price markings were confusing. And there was not a lot of staff available. A few places were messy & there was a ladder in the way. read more

Would be a great store, but really needs some employees, training & some serious stocking/pricing/display help! Not really a lack of anything merchandise-wise, which is good for a one-stop shop! But a bit disappointed they don't sell engraving products. You'd think a craft store would have that covered! Even Lowes & Home Depot have a section catering to crafting on an artistic/decorative scale, so its frustrating you won't find certain things (like Dremel related products) here. Coming to employees- good luck finding one! Non-existent through the entire store. So you can't ask questions or for help finding anything specifics. Meaning when some areas are cluttered or unorganized (several areas were as described) you are on your own or just give up. At least the isles are labeled. But it doesn't help much when you locate an item, but no price tag is to be found! Every isle. Consistent 75% of the stock had price labels below. The rest were missing altogether. So, after locating items that had an actual price displayed, I was frustrated to get to the register & the item ring up as a MUCH higher amount- because the product is poorly stocked & price labels are missing, incorrect or under the wrong item. Getting to the fun part why this ends up being the biggest headache out of the shopping experience & why this triggered my review.... hang in here w/ me! Let's hop back to customer service & staff. First, we know you can't find any around the store, so we are SURE they are probably busy at the register helping customers, right? No. Get up to the LINE (approx. 7-8 ppl w/ separate transactions deep) & see ONE employee at the 4+ station checkout counter! Just ONE! 20 minutes pass. Line grows. I felt horrible for the mother who had to exit the line so her child could use the toilet. She opted out altogether & left the store. At the register, encountered the 1st problem previously described in pricing. Suddenly I see another employee appear to do an exchange run! Where was this person to begin with?! The one handling my transaction scanned some discount coupons & offered me a savings program which was great & very quick/easy for him to gather 3 bits of info to set me up! I did appreciate that bit. But that small bit of glory faded when I turned around to see another employee WATCHING the increasing line nonchalantly mopping or wandering the isles that were once extinct of customer service until everyone was in the checkout line (ironic???) Already having a mediocre visit, I get the frustration that led to the final blow as I get to my car. An item fell from my bag. The ONE item swapped out over the price discrepancy. The employee who swapped it got the wrong type. You'd figure an exchange would be quick being the same price but different specs. No. Because that line did not dwindle. Another employee managed to take note of the help needed, so 2 at the front was a false promise. 1 was dealing with one of "those" customers who had a "return" w/ every classic pain-in-the-a** story behind why they were trying to get more for less in non-legit ways that make every person behind you in line cringe while plotting your karma in their heads. The 2nd employee was painfully slow. I noticed the transaction was lengthy due to talking into their earpiece asking questions to the manager obviously on-site but in the back office. (I worked retail, know how this works!) So, instead of the manager coming OUT to expedite this & HELP, the back & forth walkie-talkie conversation continues as we all wait. FINALLY back at the register- I am left wondering how I gained $.03 on swapping an item of the SAME price? I think the employee was unfamiliar w/ the process & tax was credited back to me by mistake. So, sorry for Michale's but I after ALL that (extra hour due to multiple issues) I'm left not impressed, also assuming the lack of atmosphere & customer service is due to poor management & insignificant employee "training" probably stemming from profit losses due to the waterfall effect starting at the top. I'd suggest some improvement in the areas touched on before customers go elsewhere for a better experience. read more

This Michael's is fairly clean, isles not too clutteted. Most items in locked displays are Not in stock. I do prefer the larger Michael's stores. Clerks were very friendly and helpful. read more

buy some chrismas bulbs. go to put them u no hooks. what a bunch of bull. why they did not have a sign that hooks seprate is beyond me. corprate. all about money. what a joke. read more

Always have a great selection and a great place to start getting crafty :) They always have sales of some kind going one and tons of clearance things too! I guess they're trying to make room for more cool stuff!! read more

I just looked up the hours on website and it says the store is open. Drove 15 minutes to store and it is closed. Website needs to be updated!!!!!!! read more

This is a two-part review, one specifically for the custom framing department and one for the store as a whole. The Store: -cleanliness: relatively OK. Gets very messy particularly around the Christmas season and you will have glitter on you for weeks. -staff: generally nowhere to be found. Limited registers open (usually 2). -prices: "OK"... they email out coupons all the time. Problem is, you usually can only use 1 per purchase. For example, if they email you a 20% off entire purchase and 10% off artist's sketch pads, you can't use both. The Custom Framing Department: -staff: I was helped by a gentleman who was very patient, worked with me for about an hour on framing and matting choices for two prints I wanted framed. He had a good eye. However, they generally only have one person back there and thus, everyone ends up waiting. A long time. -attention to detail: lacking. I had asked that the two prints be framed the same way (same mat, same frame, etc). When I was called two weeks later to pick up my order, they were in two different frames. I ended up having to wait an additional 5 days for the frame to be fixed. -pricing: extravagant. Even with the 40% discount coupon I had, my total for two prints (small, matted and framed) was approximately $180. -quality of product: I am very pleased with the final result of my custom framing. It looks clean and professional. -final note: I brought in the prints on cardboard backing between glass plates. There were important notes by the seller about the prints on the cardboard, and I wanted to keep them. I made a call to have them set aside for pickup with the prints. While they did save the cardboard for me, they kept (or threw away) the glass plates. Which makes me wonder, if someone brings something in a frame, do they keep that or throw it away too? In summary: will I be back to Michael's for my art needs? yes. Will I use their custom framing again? probably not, if I can get a nice frame and mat it myself for about 1/3 of the price... only if it is an odd-sized print needing framed. read more

This Michael's needs more staff! It's close to my house but I'll have to drive to the Goodyear location. You can never find help or what you're looking for. I said out loud does anyone even work here? Another customer said that's exactly what I was thinking! There was one cashier at the front who had a line of at least 5 people. I've come in here about 8 times since moving to this area and no luck with anything! read more

This was one of eight or nine Michaels Stores we went to in the greater Phoenix area today. This was a little on the smaller side and less clean than most of the Michaels we go to. We were searching for a particular type of scrapbooking paper that my wife uses in her paper crafting. As with the other locations, we really didn't find any. They all seem to be out of stock of this particular paper. In addition, the paper section needed some straightening. There were lots of pages in the wrong spot, and the paper we were looking for had the slots filled with different colored papers. That may be why the stock ran out and was overlooked. read more

Stopped in to look at custom frames. They have a large selection and three price points that are reasonable. I like this store because when you need help someone is always available. I'm not a big craft person but they seem to have a very large selection of items to make just about everything. read more

This place is run down and seen better days. It almost impossible to find someone on the floor to help you. There wedding section is virtually non-existing and disappointing. I really wish hobby lobby would open on this side of town read more

Fun place for crafts and ideas. Pricey without having any coupons so be sure to look online, print, email, or text coupons to your phone before visiting. Sometimes they put too many things in the isle ways making it crowded. read more

I spent 11 minutes on hold the first time with the framing department before I hung up and tried again! I only waited 5 minutes that time. I guess my business isn't important or no one is employees in that area. read more

I come here for crafting, painting, and baking needs. They have a good selection and are close to home (bonus). The always have some good deals and some good coupons too, which makes shopping here better. read more

I get a lot of my supplies for my jewelry business here. They have a lot of staple items that I need at a great price. Word of advice, sign up to be one of their loyalty members and you'll receive 40%off coupons in your email practically every week. I save so much money using those coupons. read more