Service and knowledge is top notch. Best selection in the valley. Definitely worth a visit!read more

Used the last bit of my available funds to try and get myself a model from a place called Andy's…read moreHobby Headquarters in Glendale, AZ, from their online store. I was excited, it was a kit I had been hunting for quite some time, and I thought I would finally have one in my collection. I paid for shipping, and it was sent USPS Ground Advantage, with insurance. USPS decided to deliver it to the wrong address, and to absolutely no one's surprise, it vanished. USPS informed me that the shipper has to initiate a claim, it is not something I can do, and they gave me a letter admitting the mistake and that the package is now lost. I relayed this to Andy'sHHQ, and they didn't respond. In fact, due to their sluggish response to the situation, they are now sold out of that model, so even if refunded, I can't get it any more. I reached out to Andy'sHHQ again today, only to be met with an excuse about how they aren't responsible, they shipped it, so if it is lost I have to deal with the USPS. But the USPS already told me I had to deal with the shipper. This "hobby shop" clearly isn't trustworthy in any way, and that angers me because I have sent a few people their way after I had ordered a couple of times and had no issue, so I thought they could be trusted. Now I look bad if any of those people don't get what they ordered and paid for. It is truly a sad world we live in where any retail company feels like it is perfectly acceptable to ignore the actual customer just as long as they say they have no responsibility once anything ordered online leaves their store.

Weak. I came in looking for some sanding tools and the guy behind the counter could not have been…read moremore disinterested. He even discouraged me, saying "well we only have sanding sheets", which was the answer to my question, "where are your sanding supplies?"... to which I then had to ask again, where are they? At about that time another guy appeared from 'round the corner and helped me. They had much more than the first, uninterested employee let on. Once I went to check out I went back to the uninterested employee, who had been behind the register. He rung me up then unceremoniously stepped back from the counter and went, "Okay, there you go.", leaving me to awkwardly reach forward and grab my jumble of items I'd just paid for. The prices were fairly high, and given the fact that I felt uncomfortable asking a simple question and then made to feel even more awkward actually purchasing something...yeah, I just don't think I'll be back.

I dropped a remote control car off 3 months ago, and they job out their repairs to someone who…read moreworks on them. I have never received an update unless I sent a text. Each time I was told he was busy, and would get to it!! Today I received the same comment, regarding how busy he is. Would highly recommend not doing business here! I waited three months, and finally told them I will pick it up!! I will search for somebody interested in doing business!!

Super kind service at first…read more Being an inexperienced 14yr old I brought an item in to get a wire soldered. They said they could do it and when I got it, it was messy and weak. I took it home and when I assembled my model , it turned out one of the components was damaged (near the wires that were soldered) It cost $50 for a new one and they said that they weren't at fault and turned me down. No compensation... Pretty disappointed, as I don't really have a stable way to make money at 14...

I will get straight to the point. The hobby is dying, and some of the guys here are not doing it a…read morefavor. They always sound in a rush and annoyed. Hey bud, if you don't like your job THEN LEAVE. Everytime i have gone in there even with my pregnant wife I feel uncomfortable. And i see the way other customers are treated. Customer service is garbage but for 1 guy making it worth the trip. The value and pricing of parts should be lower due to the weak a** customer service. I am not the first nor the last to have this issue. Let's keep the hobby alive! No reason to kill it with salty a** people. This is as far as I go out of respect to the owner. But do not expect a friendly experience with RC's here.

Friendly and inclusive, bustling local RC shop with a small indoor track that customers can use…read moreanytime. Parts, used and new buggies, and accessories on walls, in back of shop, and displayed throughout store. Repair window at back of shop. Moderate prices. Justin spoke to us from behind the counter at length about community events, clubs, and giveaways. He was very friendly and helpful. He made this shop and the local RC community feel very inclusive, with events for kids as well.

Caveman assisted us today and was very personable, helpful and extremely accommodating…read more As a matter of fact all associates were very helpful and friendly. Love the new location, the assortment of RC Models and Parts. The service department is excellent and very courteous and extremely helpful

Prices are respectable given the state of the hobby. It's basically a convention table turned to…read moreshop and I'm all for it. The staff is friendly and you know what to expect, no surprises. I've purchased and sold over thousands at this point and will continue to take my business here.

Good service and great price on the single price and An entire wall, stretching from floor to…read moreceiling, filled with plushies ranging from keychain size to giant, human-sized companions.

A great locally owned shop with a kind, informative owner! I was in search for a specific primer…read morefor a sculpture I am working on and he was able to also give me a recommendation for something that might do a better job, as well as some suggestions for other materials to consider for future pieces. This year I am trying to really commit to shopping locally for things and I'm glad to find a place that has much of what I need for decent prices. I also always enjoy meeting folks who have knowledge, expertise and good salesmanship. Looking forward to returning for my next project's needs!

I called ahead of time to find out about model ships and the owner was helpful and answered all of…read moremy questions. As a first time shopper for my aunt who enjoys this type of hobby, they had a variety of items such as military planes, tanks, battle ships, and subs too. I enjoyed the display of all of the models to look at as they had many types of cars, trucks and more. It felt personal as this is a privately own established business that I enjoy supporting and contributing too.

Lovely, easy breasy experience card hunting here. The folks are always nice, never pushy, and…read morethere's a great selection of new sets, vintage EN/JP singles and graded Pokemon cards. They also have binders with less expensive cards which has been great for filling out sets I am trying to complete!

Scalper prices. Dont bother going. 200$ for an etb of ascended hero's and 100$ for an etb of…read moreperfect order. Greedy little chud boys who dont care about cards.

Nice store, loved the classic Warhammer and 40k boxes decorating those sections. Friendly staff!read more

I was seriously underwhelmed. I walked in and slowly walked to the back of the store taking in…read moretheir stock of games, which was largely Warhammer. I currently play DnD on Discord, but was hoping to find an in person venue. Not 1 person greeted me or asked if they could help me. For me, personable service is every bit as valuable to me as price and this place failed....

Awesome local RC shop ran by passionate enthusiasts. Great selection, super helpful and…read moreknowledgeable, and reasonably priced compared to anything online. Shop local, support your neighbor!

I'd highly recommend AZRC . They always take the time to help you and won't try to upsell you and…read morethey have the knowledge to help you with the problems you bring them .

Super helpful staff and nice variety of cars trucks planes and boats. My go to hobby shopread more

The staff at Duncan's are awesome. Byron was extremely helpful in getting me parts for the…read morehelicopter that I brought in to try and get fixed. Thank you for your extended time and patience, it was greatly appreciated!!