This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

Excellent customer service. Many gifts and items ti choose From. Value is great, I am very happy…read morewith my purchase as it was a gag gift for my cousins wedding.

Awesome selection! Great service! I had fun picking out my purchases! I'll definitely be back again!read more

This place is wayy too strict. I came in with my 19 year old gf and I figured a picture of my I'd…read morewould work but they wouldn't accept it. They said they needed a physical copy. Even though the picture I showed was very clear and obviously real. They are more strict than your average smoke shops and liquor store. Acting like they the feds.

I love. Being a new resident here from Las Vegas where it was sex store city, the first place I…read morewent to was fascinations... it wasn't very fascinating at all, and decided to take my business elsewhere. Both the times I went, the employees were genuine and helpful. They have hot clothes, lingerie priced so well it's excruciating not spending your paychecks here, and a great selection of anything adult related that you'd need. I'll be coming here frequently

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

Cute options, great quality but definitely a little pricey. I do love this spot thoughread more

I'm a bartender and I love going to AZ lingerie for my outfit!! I always get complemented and make…read morethe best tips when I get my outfits here!! The staff is also always so helpful especially since I'm very indecisive!! Lol

UPDATE: Jen responded to my email within seconds and even called from her personal number. She…read moreempathized with my situation and invited me to come in this evening and explained that they are having service issues with their current phone provider and that they do have a voicemail. I really appreciate the prompt follow up and accountability, and I'm excited to go back in and get a bra that we're sure fits *perfectly*. My other bra is wonderful so I have no doubts I'll be able to get this resolved. Thank you, Jen!! --- The service was absolutely lovely, but I'm disappointed I left with a bra that has a band size too large after a fitting on Saturday. Their location is quite far from me so I tried calling at 11 AM and have called 3 times since, trying after 30 minutes each time. I haven't been able to get through at all, and I'm disappointed that there's no voicemail. I ended up emailing them and will update this review with how they respond (if they're able to). If you have a phone number associated with your business, please make sure that it's either available to be called or at the very least, have a voicemail. Forcing customers to either A) Travel a long distance to speak in person or B) call multiple times is frustrating to say the least. I sincerely hope they respond positively to my email and are open to either an exchange or refund. The only reason why this review isn't a 1 star is because I absolutely had a wonderful time at the bra fitting and both individuals were very personable.

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

I LOVE THIS STORE! Hidden gem!! Tia is so accommodating and knows what you want right away! If…read moreyou're ever in Phoenix, check this place out!

Came here the other day looking to turn it up a lil for Father's day and Tia was so helpful, nice,…read moreand not pushy sales wise at all! I felt really comfortable shopping there! Wonderful prices and selection of lingerie, toys, lube, dance wear etc. I highly recommend this shop!!! Support this locally owned business next time you are in the market for some senual items and you will not be disappointed! Thank you so much Tia, I will be back!! Ps. Its a tad hard to find, look for the Dennys and its right next to it in that same shopping center!

Friendly staff an very helpful!! They can help you in help you in all the things you need want!!!read more

BUYERS BEWARE: I…read morevisited Fascinations Store #14 and was assisted by the store Asst. Manager located at 8367 W McDowell Rd. Tolleson, Az. I purchased multiple items/some clearance. Prior to paying I noticed the signs posted at the registers. The signs stated: " FASCINATIONS NO RETURNS An EXCHANGE or IN-STORE CREDIT will only be issued within 15 days of original purchase on Apparel Items, Lingerie, Dancewear, & Shoes if items) show no damage or wear. A copy of the receipt must be present & all items must be in original packaging with tags attached where applicable." I paid for my items & departed the store. Once home I recognized 2 of the items I purchased on clearance did not fit (tried both items on over my personal clothing due to being a Germaphobe) tags still attached. I returned to the store well before the 15 days as stated on the signs. Upon entering I showed my purchase & requesting an exchange per the sign. I walked to the clearance section looking for a size up/no availability. I opted for 2 other clearance pieces at the size I needed & brought them to the register. I knew whatever I purchased was not returnable per their logistics. I spoke with a Manager & was told they do not offer exchanges on Clearance Priced items even if tags were still attached and the items were unused. (Mind you - I was still willing to pay $30 more than my initial price of the original pieces for the exchanged pieces). I pointed out their sign verbiage and no where in the store does it say Clearance items are Final Sale but was told to look at my receipt. On the receipt AFTER PURCHASE it states no returns or exchanges on clearance items. I requested to call someone who could potentially help and was given a number to call their Corporate: Marsoner. I called and it is just an answering service where you leave a name & contact info so I opted to leave a voicemail with my name and contact number. About a week or more later, I received a call: Erick who stated he was a Fascinations Rep and handles all their customer service complaints and inquiries and would be able to assist me. I was told I would get a credit for the items & told an order can be created for me by visiting their online sites: TooTimid, DreamGirlOfficial, FunLove etc.. While on the phone Erick asked me to visit the sites and share with him about the specific pieces I wanted to order. He stated if he ordered them, they would be shipped and delivered to me. So I gave him the ordering info. He said he would have the order placed the next morning (and for me to confirm with him by texting the number he called me from). I sent him a text as instructed (which I currently still have in my phone), but No order ever arrived. I called again - no answer. I decided to call Marsoner again and left another VM & still no response. It's been a month now and Today, 10/16/25 - I called Marsoner again: left a VM and still no response. I decided to leave a review on the BBB website as well as Yelp. BUYERS BEWARE!!!

Fist time visiting Secrets...OUTSTANDING! My girlfriend and I have shopped many others over time,…read morebut we have to say that Trish made a fun experience GREAT!!! She was knowledgeable, funny, very comfortable to hang out with and really listened before offering her expertise - it was like having our own valet that we could have as easily been hanging out with socially. (more like a cool friend than a valet though). Trish has all of the answers for any question you may have, and All of the other folks were also very cool and happy to be there! They have everything you need/want, and nothing you don't...very well thought out inventory and quality products; everything mechanical carries warranties and they have just the right selections without a ton of other stuff. The place is very clean and well set up, no clutter. We are happy we found Secrets! We are return customers for sure!! Thx Trish!! See ya again soon...

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude