We went to an outdoor festival on Valentines Day and it was a good time checking out the venders…read moreand sample stations

Our first trip to this location, the store is one of the largest and includes more selections…read more We were greeted inside by the aptly named 'Joy' who after we toured the store on our own, Joy was wonderfully helpful and full of knowledge about the products we were interested in. Joy made a recommendation which has now become a quick favorite for us both. We'll be back!

Great selection, fabulous staff. Highly recommended! Fun place to bring a partner and shop for fun…read morestuff.

Immediately upon entering, I was greeted and even asked if I was looking for something specific…read more Love that level of service as sometimes you are looking for something particular. Whether you are looking for something for yourself, a couples item, fun Halloween costume, a bachelorette gift, or anything in between, this location has such a large selection! Likely have what you have in mind! My friend had recommended to me previously as they have competitive prices and a large selection. I'll definitely return here and recommend them to friend/family!

I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

I had the fortunate experience to find this great store. Finding bras has always been a unicorn…read moreexperience until now. A lovely young girl Kai measured me & found two perfectly fitting bras with the right amount of sexiness. I definitely will go back!!!

First time here to shop. I got tired of being sized wrong at Victorias Secret. My last visit at VS…read moreI was sized 3 times same day and all different to end up with a bra that was too tight.. which we know is already pricey and not worth it. I came here and the young specialist was nice! She sized me perfectly. I ended up buying two bras and will be back for more. I really enjoyed my experience here. I also liked that they sell vibrators! Good deals here in lingerie needs. The girl was so nice she asked if I liked lavender and gave me a mesh ouch of fresh lavender. Super sweet! . I will be back!

Excellent selection, great customer service, and a overall fun experience for the wife and I!read more

Sophie at the Gilbert store is very helpful. She help you overcome the shyness and make your visit…read morecomfortable. If it's your first time I highly recommend you go see het

Excellent customer service, Nobody beats the selection of…read moreinventory they offer. It is absolutely phenomenal, they offer a wide variety to choose from! Best thing is, they always provide ways of getting more bang for the buck here. The prices are excellent!

We normally go to Facinations when looking to be adventurous however, tonight we decided to try The…read moreCastle Superstore. It's been a long while since I've been here and I have to say, they have come a long way. I remember these stores being the "lower class" version of what they do compared to the other place but I was pleasantly surprised at how nice this store was. Very well stocked and merchandised and the entire store was clean and well lit. The prices seemed to be comparable to other companies so if you need an extra spot to try and fill your needs, this is a great option. There were two people working and they were helpful but we felt a little overbearing since we originally had told them we were just browsing. Had it not for that, I would have given 5 stars. So if you and your partner are feeling a little frisky and adventurous or even if you want to play by yourself, check this place out and I'm sure you'll find whatever you need!

I was walking by looking for a coffee shop and saw a sign saying locally made lingerie. I just had…read moreto go inside to see what I could find. The customer service is very friendly and excellent. I was helped by Lily she was great and knew about all the different styles. I was able to find size and purchase an outfit. I do not live in the area and the outfit will be shipped to my home on a few weeks. I am looking forward to receiving the outfit in my size and will update this review with pictures once I receive the outfit. Lots of fun styles and friendly customer service.

Amazing handmade intimate wear and so much more. Recently they started making bike shorts and other…read moreathletic wear plus stuff for your mini me. High quality always. They always (3 or 3 for me) get you the custom orders within the time frame promised. Their location is right in the central area of Phoenix by the university and easy to find. Their maternity / nursing products are the perfect way to make a pregnant lady feel beautiful at a time when sometimes that's super hard. Every time I have been into the store the actual owner is in there sewing her creative little heart out and it makes me respect the hustle that much more! Natalie is a freaking rockstar. They are always super welcoming, friendly and helpful when you come into the store or simply place an order online.

Good vibes! Groove is where it's at!!…read more I felt welcomed, I was greeted by a nice young woman. The store was bright, clean, the merchandising was appealing, and they had a great selection of lingerie and toys. I did not feel worried or awkward the way I did at another adult shop I recently visited. What a breath of fresh air. The store was very clean and had a great vibe. The Groove associate was extremely friendly, knowledgeable and knew the appropriate space to give the customer. That's key and an excellent sales quality. The merchandise was well presented and the lighting was good to showcase everything available. This was an all around pleasant shopping experience. The employee was friendly, there to help, but not hovering. She was great, I felt comfortable with her. The location is strategic and needed in the area. Groove is a non-intrusive adult store located within the community! I saw several customers enter the store after me, which was nice. I want this place to stay. Side Note: if you come in with a backpack, you'll be asked to check it at the counter. I found this refreshing because unfortunately, some people can be shady and you really don't want that kind of clientele shopping next to you. I did appreciate her asking to hold the backpack.

This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

I have nothing but good things to say about my experience with Christina at the Bella Jade…read moreCollection! She made me feel comfortable, the shoot was so fun, and the pictures were incredible. Highly highly recommend!!

This was my second time doing a photo shoot with Bella Jade...I HAD SO MUCH FUN!! Everything was…read moreawesome! The hair and makeup was done so beautifully! Heidi did a beautiful job Christina was amazing at coaching me to get the exact poses and to get beautiful photos. She showed me, in real time, the progress we were making. The 3 of us spent the whole morning laughing and having fun! I would absolutely do this again!! If you are questioning where or not you want to get boudoir photos...GET THEM!! It is an experience you will never forget. You will never regret. And you will have the photos forever!

This is my absolute favorite place to shop for boutique style clothing in my hood! Everything is so…read morecute and there are soooo many options to choose from! Not only clothing, but shoes, and accessories too! They are located just west of extension, on the north side of southern road in Mesa, go check it out before your home girl gets there first lol! Make sure you let them know that Steph sent you!!! Xoxo

Omg i Love this store, everytime I come to Phoenix I stop by and get my dresses…read more Im from NY