I'm all for cancellation policies when they are explicitly written however I was running 10 minutes late and they called me to make sure I was still coming I missed the call because I was driving and got into the salon and they told me that 10 minutes was too long for the Individual nail artist artist. They charged me the fee for the service and a cancellation fee. If you're gonna do things like this you need to be very explicit on your website the app social media because this is not ok. read more

It was my first time here and I'll definitely be coming back again. Mercedes did such an amazing job and she was super sweet. This place also has a great atmosphere and friendly staff. read more

Lacquer Gallery - Nails. - Nail Salons Near Me - Columbus, Ohio

Let me begin by saying I had the most amazing pedicure / manicure while in Jackson Hole, Wyoming for my wedding. I was searching online for a local salon / spa that would be closer to the experience I had in Jackson Hole. During my online search I came across Lacquer Gallery in Harrison West. Listed on their website was special they were running for Pride month. They were offering both manicures and pedicures with Pride artwork. They offered artwork at increment levels 1-3. One being less expensive and I'm guessing closer to basic artwork and three being more expensive and being advanced artwork. I decided to give Lacquer Gallery a try. When trying to book you are redirected to the Vagaro app. What I wanted to book was the level 3 pedicure. I put in the appt notes that I wanted to add paraffin and I asked if I needed to remove my toe nail polish to avoid any extra costs. The appointment was already going to be much more than I wanted to spend, but I was going to splurge. I arrived 10 min before my appointment time to a very busy salon at 2pm on a weekday. I was shocked at how busy it was, organized chaos is a good way to describe it. When I was taken back into the salon I was taken to a manicure station. Turns out I booked incorrectly on the app. I voiced 4 different times that I did not think I would be able to reschedule due to the fact I had left work early for this appointment. Lacquer is so busy they do not have available appointment times very often. Good for them, not good for a girl that works two jobs. All the times that I said I could not reschedule were ignored, mind you I did not yell it, but I should have been listened to. Instead Tara my nail tech and the receptionist basically bullied me (by not listening to me) into coming back in an hour. I relented. When I returned I was hurriedly taken to a pedicure station. I was asked what temp I like the water, I like it hot, but not so hot that you can not put your feet in it. The initial temperature of the water was too hot for me to immerse my feet in the water. I was not asked how the water temp was. I could tell Tara was rushing the entire time and I did not want to be a problem since it was my fault by booking incorrectly. Eventually the water cooled down enough so I could soak my feet. Tara asked me what nail color I wanted. I was taken back by this question. I let her know the hole point of me booking the appointment was to get the LEVEL 3 Pride artwork. She asked well what do you want. I wrongly assumed that by 3.5 weeks into Pride month the nail tech would have had a plethora of artwork to draw from. Man was I wrong. Not only was this the most painful pedicure I have EVER endured. And yes I do get pedicures regularly, but my artwork was not anywhere close to advanced. To begin she trimmed my right foot after the fact Tara asked me about the length. At that point it was too late to tell her that the length she choose for me was WAY too short. In fact my toenails had never been this short in my 45 years of life. I am unhappy with the length, but after cutting one entire foot there is no going back. I had to let her continue on the left foot. With every step today my feet literally hurt. I just keep telling myself that the nails will grow back. The removal of my cuticles was brutal. You would have thought she would get it by how tense and jumpy I was but she was in far too much of a hurry to notice me. In the end I am stuck with the elementary artwork that does not match between the two big toes. I wish it had been more abstract and then I wouldn't mind the mismatch. I paid $96.75 for the worst pedicure experience I have ever had. I will not be back even though they do offer you a coupon when you settle up for 20% off a future full price service. I did not enjoy the entire experience so I will not pay for any experience there again. read more

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I've been getting my lash extensions done by Nicole at Lacquer Gallery Skin for several months now, and I couldn't recommend her or Lacquer more. The space itself is beautiful and perfect for a day of pampering yourself. From hair to nails to skincare to massages, their artists offer the best of the best. They're always helpful in answering any questions you may have and knowledgeable in any after care you may need. The receptionists are lovely and friendly, prompt to check you in and schedule your next appointment. read more

I used to love going to Lacquer Gallery and supporting a woman owned local business but I can't deal with their flakiness anymore. I've booked 6 appointments with them since May and they've cancelled 3 of them the day of. 2 nail appointments and 1 hair appointment. The manager called me yesterday morning to tell my appointment was cancelled, I asked her why this has happened to me 3 times and she wasn't apologetic, she told me it's the stylist's/nail tech decision to cancel. Seems unprofessional to me that the management wouldn't take ownership of this issue and would rather blame their staff when this has happened to me with 3 different stylists/nail techs. After I hung up with the manager the salon sent me a text saying my appointment was canceled and that I owed them $5 for canceling the appointment last minute, even though they're the ones who cancelled on me. I called them after I received the text and they said they sent the text out on accident. To be fair the manager did offer me 50% off my next appointment and she tried to book me later in the day, but it was during my work hours. I will not be booking another appointment with them knowing that the salon expects me to change my daily schedule around in order to get seen. The nail techs/stylists at Lacquer Gallery are amazingly talented and they're not responsible for the management handling my situation poorly. read more

Yay for Christmas nails! I went to the Harrison West location on Tuesday, December 17 for a gel mani + nail art with Julie. The location was easy to find (the pink and orange streamers are hard to miss) and I had no problem with street parking at 10:15am. They were welcoming and friendly when I walked in and Julie took me right away! My nails, they look awesome!! She took what I said I was looking for and carefully did cute Christmas art with all the little details. I was there about an hour in total. Every thing was very clean and professional. Will definitely go back and will recommend to my friends! read more

Lacquer Gallery - Nail Salons Near Me - Columbus, Ohio

Somehow my regular (not gel) mani has stayed put for a week! Super packed and busy, so not really the chill spa vibe, but they do a great job and are friendly. Definite "who run the world- girls!" vibe, which I support. Needed a new nail place and this is it read more

Lacquer Gallery - 1 week old regular (not gel) mani - Nail Salons Near Me - Columbus, Ohio

Had my first wax today and it went 10x better than expected! First, it's a beautifully decorated space with a small waiting area. The person working the desk was friendly and offered me a beverage. I only had to wait a few minutes past my appointment time, then was greeted by Britt and led downstairs to her studio. Again, a small but nicely decorated & welcoming space! Britt knew this was my first service and courteously walked me through everything step by step. She was reassuring and friendly, and we had great conversation through the service. And she has these pretty lights twinkling across the ceiling that added to a relaxing, fun atmosphere. The service was quick, it was over before I knew it! Very happy with my first experience today, and will be returning in the future! They accept credit cards and Venmo as payment, which I find to be super convenient! read more

I really wanted to like this place. Truly. Went in for a set of Gel X Extensions and a CBD pedicure. The same technician did both services. I started to suspect that she wasn't used to doing Gel X when she started putting excessive gel between my nail and the extension. It was way too thick. Literally, the gel was stuck to the skin of my fingers and was very thick. I asked her at the time of service if she would drill all the extra gel out. Once again, she didn't seem to know what to do to fix the problem she created and I ended up leaving the salon, disappointed. I wasn't even going to complain but they were SO bad and on top of that, even tho I had paid for an upgraded pedicure, my feet did not look or feel as tho I had even had a pedicure. It just looked like someone painted my toe nails. After some internal debate, I called to request that they fix the problem, and they readily agreed to have me come in for another mani and gel X set. Thought the problem was solved. The second pedicure was much better but when I sat down to get my gel x extensions replaced, She told me all she was doing was a polish change and drilling the extra gel out from underneath my fingers. I tried to tell her I thought it needed to be a new set because there was so much gel that the extension wasn't actually bonded to my nail properly but she insisted on a polish change. Which unfortunately looked even worse due to the fact that the extensions now looked super thick and clunky. Two days after the "fix" and less than a week after the original set was put on, the nails started randomly popping off, ripping and damaging my natural nails in the process. I am horribly disappointed. Now, not only am I out $140 for the original services and $50 in tips because I ended up having to tip three different technicians, but my real nails look horrible and I'm missing three nails on my left hand. I would NEVER go here again. The service was the worst I've ever had, by far. Shocking, Considering al the amazing reviews. I wish my experience could have been as great but it was an absolute trash of an experience. The only reason I gave it two stars instead of one, was because of how nice the second lady that did my pedicure was. Other than that, it was pure trash from beginning to end. read more

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Toria did such a great job on my eyebrows. The power even went out so someone held their phone flashlight and she even kept working even in the dark! Then she told me to call if there were any problems once I left. Their new space is really cool! read more

Lacquer Gallery - Eyebrow tint and wax - Nail Salons Near Me - Columbus, Ohio

It's been 2.5 years since my last professional cut! I had typical ptsd from a bad haircut & during Covid I avoided the chair! Did my research (had the time) and came across LG! I have very wavy hair and trusting this BOHO CURLY SHAG to only one stylist... chose Alayna!! Her IG convinced me. She's very sweet, listened to my concerns and only needed 2 photos! My hair was a long, heavy mop beforehand!! 1 hour later- GAME CHANGER. I look and feel 10 years younger! She's a must! So is this shag! read more

Lacquer Gallery - Naturally shaggy! Layers & waves! - Nail Salons Near Me - Columbus, Ohio

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I just need to make a review on here so there are no deterrents in coming here for "blonde" hair. I've been steadily getting my platinum WHITE blonde hair done by Georgia for two and half years. She is the most educated blonde professional I've ever had. I have been to so many hair dressers in my life, all have ruined my blonde hair. Coming to her, she not only takes time and effort into making sure I'm not damaged but colored correctly as well. She always consults me before moving forward with any color or bleach. She has educated me so much on proper care and color correcting with blonde, I even used to do my own blonde hair, and messed that up bc I didn't know what I was doing. I'm now getting extensions from her as well and honestly I get more compliments from people thinking it's my real hair !!! Some reviews on here are very negative and I know the salon and Georgia would do anything to correct an error if one was made. I'll never go any where that Georgia isn't. Please give this place a try! 10/10 highly recommend the hair side of this business. read more

Heather is legit the bomb. Her nail art is superb. I mean these pictures don't do her any justice bc I am a nurse - so don't mind the cuticles. I always forget to take a picture when they are fresh. But anytime I go she is sure to get me together from my cuticles to the nail are. The picture with the evil eye is after 3 weeks & I work 48-60 hrs per week in the hospital, so I'm constantly washing my hands. The other yell/cheetah is a week after having them done and the green with the spider is a couple days after. I never have any issues with my nails chipping or breaking. & I am really rough with my nails. She is definitely worth booking in advance with her busy schedule. read more

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This. place. rocks. I've been to quite a few hair salons around Columbus but never really found a place or stylist I loved. Through Instagram, I discovered Alyssa (@_hairbyalyssa_) and booked an appointment based off her pictures. I wanted to go platinum and she f***ing nailed it. [see the first pic!] We kept up with my roots for about 6 months, but I recently decided to go a little darker. Alyssa always asks a ton of questions to make sure she knows exactly what I want. I could not be happier with my new hair! [see second pic. i mean, come on!] I've also gotten my nails done a few times at Lacquer and every nail artist has done a fantastic job. Any place that keeps snacks & La Croix stocked is a winner in my book! read more

Lacquer Gallery - Nail Salons Near Me - Columbus, Ohio

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My mother, my mother-in-law, and I all got our nails done here for my wedding last week. I got pink/white ombré acrylic nails and a gel pedicure. My mom got a gel manicure and my MIL was scheduled to have a gel manicure. My mom and I had 1pm appointments which we were 7 minutes late for (traffic) and my MIL had a 1:15pm appointment (she was on time). My nails turned out wonderful and my nail techs were very nice; also the salon was clean and extremely cute. However, the rest of the service was bad. First, the receptionist called us right before we got there to see if we were "still going to show up," which I found a little rude and unnecessary only five minutes after the start time. When we arrived, we had to wait an additional 10 minutes to be checked in with the receptionist even though it appeared our nail techs were sitting on their phones doing nothing. When I was finally taken back for my appointment, the receptionist interrupted my manicure TWICE to say that since I was late, I might not make it to my pedicure appointment on time (which was at 3pm; needless to say, my manicure was finished by 2:15 with plenty of time and I had to wait for my pedi after all). My MIL had a 1:15pm appointment (booked online as a pop up deal) for a gel manicure, but she had gel nails on already that needed removed. Her nail tech told her that since she did not inform the salon beforehand that she needed gel removal, she would not have time in her appointment for a manicure. They removed her gel nails and made her go to another salon for her manicure, but proceeded to charge her $30 for the removal (which is honestly outrageous as most nail salons charge around $5-10). Not to mention, it is not clearly stated on the online booking tool when booking a pop up deal that you need to inform the salon of a gel removal. Finally, my mom had wanted a gel French tip manicure, but her nail tech informed her that since she was late, she would not have time to paint a French tip. My mom settled for a regular gel mani, which turned out really cute but wasn't what she wanted. I have had nail techs paint a gel French tip in that amount of time before, so it honestly felt like they could've accomplished it had they wanted to. Overall, I am giving this place three stars because I think the quality of the nail work was excellent and the salon was adorable, but the amount of shaming and lack of accommodation was ridiculous. Seven minutes should not have been enough cause to make my MIL go somewhere else and deny my mother the service she requested, or to constantly remind us that we were late and try to make us feel guilty. This salon is overpriced for the quality of the customer service. read more

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Booked my appointment a couple days in advance, drove 30 minutes and showed up 10 min early because they had good reviews, I waited an hour after the service was supposed to start and my nail tech never showed up, left without any services done. Extremely unprofessional and very disappointing first impression. read more

I got a mani pedi at Lacquer Nail gallery. First it's the cutest salon, super clean and they have barriers at every station to make you feel safe during Covid. The nail techs are awesome! Super personable and detailed. I'll definitely come back. read more

Lacquer Gallery - Nails - Nail Salons Near Me - Columbus, Ohio

I have been going to Lacquer Gallery for over 5 years and I can't imagine going anywhere else. When it comes to nails everyone is exceptional but if you can get an appointment with Elizabeth, you won't be disappointed. The attention to detail is just unmatched! She feels like a best friend from the very first sit down. It's so hard not to keep her talent a secret for myself. Don't sleep on this beauty! read more

Elizabeth is the BEST nail tech I've ever had. She is so talented and personable I always look forward to my appointment and know my nails will be done perfectly. read more

So since my first two visits I've been back numerous times. I've had gel manis, regular pedicures, I've had my eyebrows waxed and tinted and gotten another hair cut and a full balayage done. I can highly recommend every person I've encountered here. I don't get my eyebrows waxed ever because I have super sensitive skin. Sophia uses a hard wax(I think that's what it's called) and I literally had no reaction to it at all. It actually worked better for my skin than threading did. Shelby did a phenomenal job with my haircut and full balayage. She set the right expectation with my hair color. I can't express how nice it is not feeling like an inconvenience while having a service done. I love how they coordinate appointments on the app too. And this week Shelby helped me achieve a shorter haircut. Understood my needs in this cut and achieved the perfect hair cut for me. I love it. read more

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I absolutely loved my tech, Rae. The pedi is down in a tub of water that they carry out to you. You have to balance your foot on the tub lid while they work on your feet. There were no power buffers and sanders, all done by hand which made the process even longer. I tried gel because dip wasn't an option and it's uneven/wavy. Won't be returning there or recommending to anyone. read more

Listen... if you want to treat yourself you need to book a facial with Lexy Kidd! She knows exactly what my skin needs just from one look. I also get my brows done by her and she's the only person I trust! My skin truly never looks better than when I go see her. Do yourself a favor and book. read more

I can't recommend Sydney enough! She is always spot on and patient when I have a very specific request for my hair, and she truly pays attention to detail. Each time I leave Lacquer, I feel a huge boost of confidence because of the wonderful job she does! I consistently get a 10/10 experience with her! read more

Pros: awesome full set acrylics. Manicurist was attentive to detail which I appreciate. Cute shop. They have snacks. Cons: price (soak off of previous acrylics cost $25). read more

Lacquer Gallery - Nail Salons Near Me - Columbus, Ohio

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I called to make an appointment and the lady on the phone was rude. I am definitely disappointed after reading all the reviews.

Lacquer is my one and only for nails!! I have tried so many different nail salons in columbus, trying to find the perfect one and l finally did! Everyone is so nice and accepting and I just love the vibe. Danielle Butler is the best and my fav to get my nails done with but I'm sure anyone you go to will be amazing. Love this girl gang read more

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I waited two weeks to complete my review to see how my nails would hold up and I can say I am 1000% satisfied with the services I had done at Lacquer! As a former nail biter and a current cuticle picker, my nails RARELY last more than two weeks after a gel mani. However (as you can see in the picture), it's been two weeks since my visit to the salon and my nails are still going strong! No chips or peeling at all! The salon itself is SUPER cute and trendy and all of the women who work there were extremely welcoming to me as a new client. Great service + great people = I will definitely be back! read more

Lacquer Gallery - Nail Salons Near Me - Columbus, Ohio

I enjoy the ambiance at Lacquer and really liked 2 of my manicures from the Harrison West location. I was not thrilled with the last manicure which bubbled and began peeling within a week and chipped after only a few days. My schedule wasn't such at the time to allow me to pop in to get the manicure fixed but I did post a few pictures. I love the idea of the random manicure gumball machine - it's a super fun idea! read more

Sydney has been doing my hair for a little over a year now and I've had nothing but great experiences! She's always attentive to detail and does a great job of explaining the service step-by-step so you can feel confident in your decisions. Not to mention, she's always super friendly and easy to talk to. Highly recommend booking with her! read more

I love going to lacquer gallery for all cosmetic needs, hair, nails, lashes, but especially skin! Britt M is amazing. I can't wait to try out more of her services! read more

No shortage of creative energy. I've actually gotten my nails done by a few of the nails techs and I've never been disappointed. My first time going I was matched w/ Carolyn Shank and that's who I try to book w/ everytime. However, her books fill up incredibly fast. I've also had my nails done by Vera Pham a few times and she's amazing too! read more

Zoey was lovely and did a perfect cut, exactly what I wanted! Also super reasonably priced. Here are the before and after pictures. The salon is adorable and their punch card system is great! Excited to try the nail services next year read more

Lacquer Gallery - before haircut - Nail Salons Near Me - Columbus, Ohio

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I love this place! Everyone is so friendly and Kind- it's like hanging out at a friend's house. And the work is fantastic. I have never had a gel manicure last as long as the ones I've gotten from Lacquer Gallery. This is definitely my new go-to mani/pedi place. read more

This salons poor quality manicures gave me nail fungus! After 8+ years of on and off getting my nails done, I decided I wanted to start going to a "higher end" salon. However after developing NAIL FUNGUS only 3 appointments later I will not be returning!Spending $80+ each appointment to end up like this is absolutely not okay and not worth it! I've had my fair share of bad manicures but this absolutely takes the cake. Never in my life have I left a salon looking this bad. After having a rushed, poorly done builder gel mani by Tara to which on my way out she literally said "sorry this isn't my best job" I had extreme lifting to the point that my thumb polish completely came off on both sides within 2.5 weeks. Against my better judgement I went back and had Carolyn do my next infill. Although I warned her about the lifting and asked if it could cause nail fungus, she was swift to assure me that I had nothing to worry about. She proceeded with the manicure and instead of starting from scratch due to the lifting only did an infill. Fast forward about two weeks I noticed the underside of two of my nails were turning a yellowish green. Thinking everything was okay I did not worry too much until they turned dark green. So I booked an appointment with Ashten and upon removing the builder gel we discovered that 6 out of my 10 finger nails were infected with nail fungus from the previous poor manicures. I was told "this should never have happened" and that my nail tech "should've known better." I left the salon devastated as my nails have always been something I take pride in and never thought I would feel the need to hide. My infected nails are now stained green and extremely painful from the fungus. So, unfortunately I will not be returning. New comers beware, this establishment is no better than any other run down nail salon. Do not be fooled by the pretty aesthetic and nail art! It's not worth the risk or your money! read more

Lacquer is so welcoming and always offers the best service and treatments. Love coming here to escape and relax!

Got a super cute cut here by Zoey, loved the experience start to finish! The receptionists were both very professional and friendly, both on the phone and in person. The price was good and the cut was super cute and cool. Everyone was so friendly it was great! Highly recommend these guys! read more

I went in there for the first time to get a gel manicure done by Joie. It went great! She was very professional and the place seems very clean and up to date on covid protocols. Plus all the Halloween decorations was a fun surprise! read more

Truly my favorite self care spot in Columbus. They have an expert staff, offer a wide range of services and have top notch customer service. It so also ridiculously CLEAN- I always feel comfortable going there no matter what the service. Thank you for being the best always! read more

I cannot believe I have not written about this place yet.... My husband says I essentially hold stock in it with the amount of time and money I spend there. Every dang penny is worth it! I moved to Columbus last July and can honestly say that Lacquer has made this city feel like home. Going there and establishing a salon in my new city helped me feel like I was putting down roots here. I'm so grateful for what I stumbled into. Here's why you should go to Lacquer for literally everything: 1) the PEOPLE. I cannot rave enough about the people. They are kind. And genuine. And will talk to you about literally anything. They make me feel like their friend. 2) the vibes. are you trendy and looking for a cool spot that fits your aesthetic? Are you a wannabe trendy person that wants to be surrounded by cool people (me)? Come here for the exposed brick, la croix, candles, and DIY window treatments. You won't regret it. 3)The services. They offer everything to make me feel like a beautiful, badass bitch. A one stop shop is just what I need because I have a short attention span and lack of organizational skills. 4) the ease in booking through Vagaro. It's. So. Easy. And if you don't know what to book, someone like angelic Leah at Harrison West will help you through it. Just call! Everyone at lacquer is no doubt amazing, but here are my go-tos at Harrison West: Brows, Brazilians, upper lip fuzz: TAYLOR. Is. A. Babe. She is the first person I ever saw at lacquer and as long as she lets me, I will continue spending time with her. She's amazing. I love her. Nails: Julie. She keeps it real with my neurotic nail biting self. She's so knowledgeable about her craft and gives me pointers on my flimsy nails and peeling cuticles. Hair: Shelby is a dream. She fixed an awful attempt at a DIY haircut and I've loved her since. She gives awesome balayage also. And Jarod. I cannot say enough wonderful things about this man, his skill and attention to detail are unmatched. Not to mention he's just so warm and wonderful. Tints, facials, lash lifts, oh my: Toria and Sophia are both angels and make you feel like a real life friend. They also explain every step of what they are doing to you and that makes me happy because I'm a curious gal. Blowouts: if you don't ever want to wash your own hair, go to Cassadi. The only blowout I've ever received that's lasted a whole week. I love this place. I really do. Can you tell? Thank you to these beautiful people for making Columbus home. If this hasn't convinced you to go to Lacquer, then nothing will and you can't be helped! read more

The past 2 times I've tried Lacquer, everyone is so cold and rude :/ It's the only salon I've ever been to where it seems like nobody has rapport with one another and nobody wants to be there. I won't be going back. read more