Super disappointed....called 20 minutes before 8 to place a to go order and was on hold for 10 minutes....when they finally answered the woman said sorry we are about to close. I said are you sure because I just drove 20 minutes to get to y'all and she said well hold on and then rolled me over to the automated system that they were closed. Super dissatisfied! read more

Love the new manager here and how the staff and chef was fast and friendly and kept up the pace. They are short handed two people but you could not tell it (I only know because I talked with the manager and explained how pleased I was with the service, the attitude and how I saw them step up and keep the cent line moving. In the past there would be one or two in front and others were not visible. Many blessings to the new manager. Professional, effective, friendly and fast. read more

la Madeleine - Love the new manager here and how the staff and chef was fast and friendly and kept up the pace. - Bakeries Near Me - katy, Texas

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So I'm not the pickiest person out there nor the most demanding. I recently moved to Katy and have not lived near a la Madeleine in quite some time. I was very excited to give it another try after almost a year. I read some mixed reviews for this location and decided, what the heck I'll give it a shot. It did not disappoint! All of the staff were super friendly and helpful. Got to me quick even with an abundance of other people on a Saturday. The lady misheard me and put in the wrong sandwich for me (which came out fast and looked delicious!) I then requested the sandwich that I wanted (Chicken Caesar sandwich). My correct sandwich also came out quick and hot and tasted fantastic! Exactly what I was missing! Between the sandwich and the tomato basil soup I couldn't have been happier! Give this location a try! I absolutely loved the service and food! I will be returning! read more

We were the only group in lone to order but had to wait for 5 minutes before someone could take our order. All three Caesar salads contained wilted to the point of slime lettuce. Croque Monsieur ham was extremely salty. Finishes on table tops were extremely worn. Fountain drink area is disarray. Bathroom smelled very brad. read more

The food is pretty good when you can get it. They run out of stuff and instead of making more when you order they just wait until the driver is there to pick up to tell them that it will take 20 minutes for them to make it. Since the driver takes 20 or so minutes to get to the restaurant to pick up, if they would have started making it when the order came in, it would have been ready...instead they want you to just accept something else....well I accept that other businesses actually have stuff on the menu and I'll order from there from now on...you are not so good that you can't be replaced. read more

This location used to be great, but my last few experiences here have been disappointing. When I ordered through DoorDash, they got my order completely wrong and the manager was quite rude when I called to fix it. The potato soup recipe seems to have changed, very watery now and they don't include the cheese and bacon anymore. I ordered a bowl (Large) of the pasta salad, and for the second time now the serving size might as well have been a Small just in a bigger container. This was my favorite restaurant, so I really hope for improvement soon :( read more

Poor service: waited 35 minutes in a nearly empty restaurant for our food which arrived cold.

I give la Madeline a 5 star because the manager gave me a new salad after I spilled mine, she also gave me a gift card I thought that was very kind of her, The food was amazing. read more

Update 10/29/17 - tried again today (because food is good) but my salad was completely incorrect even after having the order specifications repeated back to me perfectly during my phone order. I'll continue to order food here because I love it but will also continue to share my review of this location's incompetent to-go process. But if they can just get my order right 1 time, I'll remove the review. September 2017: Only giving a bad review because I'm so tired of this location screwing up my to go food. You would think I'd learn my lesson by now to check my order since it happens almost every single time, so I guess that's on me. But if your to go people could re-check the order when packing that would be helpful. Maybe this review will help them get it together. And if my order is correct next time without my double checking, I will remove this review. And I'm only writing this because it's happened so many times. I've called the location to complain in the past and I am offered to come back and pick up my missing item but that's besides the point and is quite inconvenient. Food is good... When you remember to add it read more

We visited this La Madeleine at this location for the first time. I have always loved the La Madeleine by our old house near the Galleria area. We came at 12:33 p.m. and it was packed as it was lunch time. The guy who took our order (I saw Irwin on the receipt) was brisk, but he was ok. My biggest complaint is about the lady cashier who rang up our order. Totally RUDE, bad attitude, unsmiling. I did not know what I did to piss her off, she kind of threw the pen at the counter when she asked me to sign the receipt. I even said Thank You. NO response. After we finished eating, I asked for boxes to go, it was her again. This time I said Thank You again louder, so she can hear. She scowled. WTH???? Bad attitude and bad customer service ruins even the best restaurant. Totally unacceptable. She needs to retouch her customer service training. read more

Came here just once with my two kids, I didn't realize I ordered in the to-go area, they should probably lead with that when taking the orders. I got my food slooooowly and one of them was terrible (it was a dessert that the manager said is premade and comes frozen). Manager was decent enough to change it out for me. He didn't seem genuine in his work, nonetheless, he did it. The rest of the food was good as usual, I was almost a daily customer at their Bethesda, MD location which was ALWAYS on point w their food, I ate there religiously for years and never had to make a complaint. read more

Slow service, ridiculously small portions, frozen spinach, not all the ingredients put on my salad... Credit card machine not running, so there was a lunch rush massacre. Won't come back. No value here. read more

la Madeleine - A plate of somewhat frozen spinach left after I actually ate the minimal substance on the salad. - Bakeries Near Me - katy, Texas

Okay, well things are back to "normal" at this location. I guess my one good morning was a fluke. They gave me the wrong omelet, then to cover up this tiny mistake the server said that the cook mixed it up with a to-go order. We always sit near the front and have a clear view of the to-go area - nobody came in to pick up an order the entire time we were there. The other way I know it was a lie (and an unnecessary one at that) is because I heard the "chef" and the serving chick arguing over WHY he got it wrong. See, when this one manager is there the workers are loud and obnoxious the whole time so rather than just making the omelet they first felt the need to yell at each other over whose fault it was. I demand a few things for breakfast: table service, good food, and a relaxed atmosphere. I'm not the only one who sees that this place has gone downhill as a place to have a peaceful breakfast. There was this one guy who used to come in there every Sunday and read the paper - I never see him anymore! If I want La Madeleine for breakfast I'll make the trip to the one at Town and Country. When I leave this one I feel more annoyed than I should. read more

I realized quickly why this place does not deserve my business. I was welcomed with unprofessional behavior from the moment I entered, and a glaringly obvious lack of customer service. Not to mention the overpriced, underwhelming food that is served. Is there a way to rate this a negative star? read more

This was my first time at this location with my friend for breakfast. I wanted to have coffee while I was waiting for my friend and they were out of the 2 out of 3 coffees available. It took 3 customers and 15 minutes for the employees to coordinate for fresh coffee. My french breakfast plate was missing my potato gaselle ( I think that's what's it called). The food tasted fresh and made to order. My over medium egg was cooked perfectly. The sausage tasted like Jimmy Deans which is a plus. My croissant was fresh and airy. I would have probably given a 4 star if my potato gaselle and coffee was available sooner. My friend enjoyed her cheesy quiche as well as her fresh fruit (she said she would give her food 4 stars). read more

la Madeleine - Quiche and fresh fruit - Bakeries Near Me - katy, Texas

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Disappointed. My wife had been wanting to try this place for a while so we went to the location in Katy. There's a takeout counter when you walk in with no signs telling you it's not a typical restaurant experience. It's a glorified cafeteria. You order, get a tray, get your own napkins, silver ware, drinks. You think it's a nice place by the looks of the outside, but it's basically fast food. Coffee was great and waffles were good. Spinach quiche had no flavor. Won't ever be back. read more

I bought a Caesar salad and I should of just went to HEB and bought the salad in the bag. You could hardly tell it was a Caesar salad. They normally have a strong taste. This did not. I stopped going to this location and now I remember why. read more

Its hit or miss here. Been her more than 10 times. Id say 5 out if 10 it was good, then 5 was bad. I had problems with portions being small, to them telling me thats how its always been.. when i ordered the same exact thing a week priorlol Then they say it was a mistake "a week prior." Double crazyness. The caesar salad goes from good to crappy to ok then to good then really soggy, to im never ordering it again. Lol Chicken pesto pasta is pretty good... Sometimes The eggs benedict is good too.. Most of the times. Its hit or miss. Even with customer service. To me customer service by far is THE MOST IMPORTANT ELEMENT TO FOODS and services. A bad attitude will ruin ones appetite and day, and cause previous customers to runaway! read more

Favorite thing about this place, pretty much everything is delicious. They put such good flavor and it taste fresh. You must! Try the mushroom soup! That stuff is addicting! Get a cup not a whole bowl unless you're sharing! Also, Croquette Monsieur! Delicious! XD and of course desserts are their specialty oMg! Try he Napoleon! And try the fruit tarts! Yum yum yum ! read more

la Madeleine - 4 Pokemon lie in wait right when you enter or exit!!! Including a 214 Pidgeotto for me! - Bakeries Near Me - katy, Texas

The menu have great options, the food is good, the service is so good! Here the concept is you see the menu, you order at the bar, you can take supplements along the bar, you pay your order at the end of the bar, then they give you your order and you take your service. It's a nice place, you can eat calm, I recommend for breakfast the Benedict eggs and coffee or orange juice, and if you have a hole for dessert, you can take the puff pastry with berries is delicious well all options here are delicious! read more

There food isn't french but the pasteries are ok. The food isn't bad just a bit expensive and not authentic

15 minute wait for a chicken sandwich that had very little chicken but luckily it was soon corrected. This is the place ladies love to come that has very little for a guy to eat. But the pastries are excellent read more

la Madeleine - Chicken Mediterranean sandwich with very very little chicken - Bakeries Near Me - katy, Texas

Nice service. Pretty good food, nothing particularly special though. Definitely on the pricey side.

GREAT FOOD!!! HORRIBLE SERVICE!!! it is what it is, you go here to this location for the pure desire of the food but don't expect to get good or even decent customer service especially if you complain about something. For some reason they are always busy doing anything other than serving the customer here. My wife loves the Madeline but unfortunately We have only this location in katy. read more

Came here for the first time and the food was just "ok". My chicken Caesar salad was a little bland tasting and I had gotten a lemon cookie that was hard as a rock. What was more disappointing was the service. I waited in line for nearly 5-10 minutes to get a pastry to go, and as soon as the cashier became available, they helped the person behind me in line as if I were invisible. Definitely not happy with my experience and I most likely will not be back. read more

I'm extremely disappointed with my experience with this location. I usually enjoy a Saturday breakfast at the Town & Coutry Mall location after my kid's soccer games. But my kids started attending ITL IN Katy & we live near Jersey Village. It's a long daily commute. I tried to personally drop off my application & assumed a personal delivery was the best alternative resume since the website was acting up since last week. Around 3 PM today I asked for the manager to introduce myself and turn in my resume and application. I got this lady with a major attitude unwilling to work with me & also not giving me any type of help. She basically told me to take my resume and apply online after I told her that the website was acting up. She refused to take the resume and application copy I had in person. I feel bad for the kids working under her since she seems like she's a control freak that enjoys micromanaging her team. She didn't try to take my resume since I was wasting her time. read more

Costumer service is horrible. Went inside and since it was my first my coming in, I didn't know where to go or what to do. No one was there to greet us or guide us. For sure not coming back to this location! read more

Love the shrimp crepe florentine and cheesecake. Both fresh and delicious with the bread and grape jelly. My new favorite is the grilled chicken ceased salad, fat-free dressing by special request. The lemon tart is good, commerically produced but consistently tart. read more

Love ordering and picking up my food! I always have to get the chicken caesar salad and the potato soup! So delicious, their tomato basil soup is great too! La Madeleine is one of my favorite places for lunch! read more

la Madeleine - Bakeries Near Me - katy, Texas

I have had several terrible experiences with this location. I have ordered through Door Dash multiple times and there is always some problem with the order. This time, we ordered our food around 11 am. It is now 1:30 pm and we still have not received our food. That is just ridiculous. Other times we have ordered, there is something missing. I will not be ordering to go from here anymore. read more

Their food is good, but we usually go here for dessert as they have, in my opinion, some of the best cakes in Houston. We are not that picky, and will get whatever is available... Cheesecake, Napoleon, Fruit Tart. If you want a particular one, I suggest you call and order one to guarantee they have one. I'm not a big fan of the cakes from the supermarkets, even less after finding out that none of them (Heb, Kroger, Randalls, Sam's Club, Target, Walmart) actually make the cakes in store, but rather all order from another place. It seems like La Madeleine is one of the few places where they still bake and give you a little bit of that Home-made flavor... read more

I love La Madeleine. I've never had a bad experience at any of their restaurants. I was actually surprised to find a LM in this random location though. Either way, I'm glad it is so close to my parents' house. My husband and I went for lunch this past Sunday. We went around 11:00 and there was a very short line in front of us. Not a long wait at all, the lady who took our order was nice and efficient. I ordered the combo meal with a cup of tomato basil soup and half a chicken salad croissant meal. It came with a side and I chose chips. Could have gotten something healthier for my side to off-set the rest of my meal, but I love their salt and pepper chips. My croissant was good enough. Didn't rock my world, but it was good. I'd get it again. Their tomato basil soup is my favorite soup from a restaurant. It is so, so, sooooo good. My husband got a chicken dish with mushrooms on it. Possibly called La Madeline chicken. With it he got a potato gallete and a side Cesar salad. He said that it was all very good. The atmosphere at all the LM's I've ever been to has been relaxing, cozy, and clean, this one included. I particularly like going when it is cold outside and they have a fire going. Now I'm not sure if the inside of a LM is comparable to what a quaint Parisian restaurant feels like, but I love the unique atmosphere of these restaurants compared to other restaurants. I think I need to go to Paris to find out... The one thing I will say about our experience is that they definitely needed to get on the ball with clearing tables. There were waaaaay too many tables covered in plates and trash. Also, please, please, please bring back your chicken florentine soup, La Madeline!!!!! read more

For the second time, I have ordered a sandwich with no horseradish sauce because I have allergies. I put it clearly in my order. La Madeleine used horseradish on my sandwich anyway which I could immediately taste and began having a mild (thankfully) reaction. They clearly don't care about people's health at this location. read more

First off I love this place. When I first came here years ago I thought I wouldn't like this place. Now I look forward to coming here for lunch the staff is very friendly and helpful. I always think the portions are too small but when I'm done eating I feel full. Come early for lunch because this place gets packed. I always try some new and I'm never disappointed. read more

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Go to any other location. I give up on this one. Fruit salad always mushy- either frozen or old. Coffee either terrible, cold or nonexistent. Lemons for tea very old and smelly. Floors dirty. Tables dirty. Not five customers in the place but instead of catching up on cleaning, the staff talks to each other or disappears. When trying to order, you have to ask for their attention. Eggs not throughly cooked and many things over salted. Keep driving to any of their other locations. You will probably love it. read more

One star because food tasted good...but my experience was horrible. 1. Restaurant unprepared for holiday rush 2. Staff repeatedly told me they were out of potato galeete and breakfast food. 3. Manager repeatedly told me that breakfast wasn't sold after 1pm, until I showed him the menu says breakfast "Any time of day". 4. Waited 40 mins for potato galeete to cook 5. Staff tried to bring rest of order without potato galeete 6.Once food came, everything was cold, so I had to bring food back twice to reheat or cook fresh. 7. Food was quite tasty, I ordered Country Breakfast with a side of mash potatoes. 8. Horrible experience at this location will not go back. read more

Breakfast with wife. Counter person sneezed did not cover mouth. Then told my wife we could not order half of something. Please train staff. Other than that enjoyed my wife and breakfast. read more

It's a work in progress for me. Didn't have much to want here in the past but as we all experience different levels of culinary maturity one can grow to like things. Not that they had bad food before but just couldn't find something that hit me like boom, that's what I'm craving. Not sure why I'm wasting my time reviewing fast food but I guess it's because I kind of found something i like there for a change and may return soon! Honestly if it weren't for all the great community photos on yelp i probably would've convinced my wife once again to go to another, better place. But I was yelping and the beef bourguignon looked like 'my craving' so cred to whoever's pic that was! And it was pretty good, but felt quite overpriced for the taste and size. The beef was overcooked and of mediocre quality, the dish was overly salty in general, and the shrooms reminded me of a school cafeteria sadly, possibly just overcooked. Size was awkward, good if you're starving but not quite big enough if you are splitting it with a friend, but you can't really take it to go because it will go bad on you unless you get it in the fridge fast. The bourguignon could be a bit smaller and should be 10$ or less. However, the taste was there in a lot of key places that made it quite satisfying, like the red wine demi glaze which smelled and tasted great, and the thyme was plentiful. Didn't have any browning of the onions which, along with the carrots, seemed undercooked. But still pretty strong flavours and quite enjoyable to me, especially on a bed of garlic mashed potatoes, which I believe was the salty part thus probably instant. But what can you expect from a fast food chain like this? Guess that's about right. My wife had the pick 3 and got that bacon strawberry spinach salad, mushroom soup and the strawberries Romanov, which is the exact thing I almost ordered expect I would've done the tomato basil soup, but why waste a chance to try something different. I did taste her things and they were average, but the strawberries Romanov was awesome, obviously. Didn't mind having some breads and jams for an appetiser either! And yes it does seem slightly chaotic but that's only if you don't go there often. Just decide what you want from the menu and tell the person at the opposite end of the cashier's port and they get it for you. The glass is obviously to display food to tempt you and show you what they have available at that moment, and you can just choose from there aka luby's style, if you want to go a la carte. I LOVE breakfast any time of day, that's what I will get next time I'm sure! For me the difference between 3 and 2 stars is if I plan on coming back but still not satisfied. So 3 since I'll likely return (because of my wife); and that's true progress! read more

Good food. Decent price. OUTSTANDING service!!! I go here a million times and I never had any bad experiences. There was one time that they forgot one of my items but I called and they apologized. Next time I came, I got free meal and $20 gift card in return. I said I didn't mind but the manager kept insisting the gift cards. Thank you for a good service. I'll be there more often read more

The quality of the food, service, and atmosphere has gone down lately. My crepes came burnt, cold, thick and chewy! When I asked for new ones, they had huge clumps of cinnamon throughout each crepe and were still cold and chewy! The coffee was good, but I had to remind them that I ordered it, since I was still waiting for it after 10 minutes. Needless to say, I feel like the employees really do not care about me or the quality of the food they serve. If you are an employee reading this, customers are what pay for the products that keep the business open. Without this, you would not have a job here. Please step it up! read more