Take a photo of a hamburger and then steam it for a day or two. That's how you make a Krystal burger. read more

Krystal - There's a meat patty in there somewhere. No, I can't prove it. - Burgers Near Me - Marietta, Georgia

Krystal's have shrunk. Prices have increased. Also charging an over head fee. Not worth the prices they are charging. with an even smaller product. read more

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The food is always hot n fresh!!! Definitely my late night go to... The service is always quick. read more

The lady at the window was horrible she was very disrespectful and it was like she had an attitude, she took forever with the food ii do NOT recommend . read more

If I could put a negative star I would. We will never come back to this location. We don't come often and every time we do, we regret it. The employees are extremely rude. We waited over 10 minutes waiting to order with no acknowledgment. Then when we say "hello" we get a rude "hold on" back. These employees are miserable. Krystal's really need to clean up shop. They seem to be hiring workers that couldn't care less about customer service or being a decent human being. It's funny how they have a sticker on the drive thru window claiming "Krystal's cares." What exactly do you care about? Such a disappointment. read more

It doesn't matter which location I visit, it doesn't matter how I order my food (with something extra or without something), the food is never fresh! read more

Ate breakfast at this location the service was very nice friendly and fast. We will be back here again. This is now my favorite Krystal read more

My experience tonight was the absolute worst. The lady at the drive thru was not only disrespectful but she was also very unbothered about the fact that they sold me frozen/half cooked food. I ordered the 12 piece spicy wing meal with a strawberry Fanta. My fries were hot however my wings were warm to the touch but nothing like what they should've been if they were cooked fresh like I originally requested. I took a bite of my wing just to find the inside partially frozen as though the wings were fried fresh out the freezer!!! Customers can get sick consuming partially cooked meat which is why there's a serve safe training about food temps and food safety for a reason! I've managed a Fast Food Restaurant before so I'm familiar but when I politely asked the lady to remake my meal because it was partially frozen she took one bag and walked away. 10 mins later she comes back with one bag and it's my wings ONLY! I said, "ma'am, I asked for my whole order to be remade." Her response was, "why do I have to remake your fries too if they weren't cold" I don't know what type of training you all provide but that's not proper customer service. Who would want cold fries and hot wings?? At that point I just requested a refund which, go figure she claimed their machine was "not able to do refunds to a card you have to get cash only" I won't be returning!! read more

Krystal - a woman wearing a face mask in a store window - Burgers Near Me - Marietta, Georgia

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I'm beyond upset. So we decided to finally go back to this location by us (next one is 25 mins away) after another unacceptable disgusting experience months ago. More on that later. We drove into the drive thru and waited about 20 mins to order. The service is always slow so no worries we thought. We order a simple order, a Pick 5 with 4 cheese Krystals and a small Sprite then another pick 5 4 Cheese Krystals no pickles and a small chili cheese fry. They read it back to me and it was right. We pulled forward got the receipt looked good. Get home and find we both got 3 Cheese Krystals only and mine had pickles. As well as just regular old fries. I am beyond upset. We have less food then we paid for and we are exhausted so this is unacceptable. Saddest part is nothing will be done about this or any of the other issues in the past we have had. Should we waste gas and time going back to try and get a refund we probably won't get. No we give up we will not return. So a brief history of the last issue that was disgusting. We ordered a steamer pack and I was told to pull forward in a parking spot. I sat there for about 15 mins and finally went in. The older man (who was there tonight and gave me cringes seeing) was packing my order with blood all over his arms. He didn't have bandaids or anything just bleeding actively as he worked our order. I almost threw up there. I should of never came back. Krystal is become pure garbage these days read more

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The burgers here usually taste like they've only been defrosted in a microwave, but not actually cooked on a flat top. Buns may be stale. Krystal used to smack! Used to live near one in TX where my food was always hot (re: cooked thoroughly) and FRESH. I don't know if it's because I typically go late night, if it's post-pandemic changes, or if the company is just trash now -- but just about every order I've got from this location has been mid af. I don't even look forward to it anymore the way I used to, even if I'm tipsy and nothing else is open. I feel like I'm always disappointed when I'm done vs. that feeling of satisfaction. If you've ever had the microwaveable White Castle sliders that you can get in the freezer aisle of a Walgreens or grocery store, they will probably taste better than the sliders they serve here. May as well save your money. IF they cook the chix sandwiches right (the last ones I had were hard/tough) those can be pretty good. I'm more likely to order those over the burgers, if it's late and nothing else is open anyway. I hope they get it together or have an overhaul. I miss the Krystal I grew up with real bad. [And bring back the old fries!!!!] read more

Normally, I'd give Krystal 3 stars, but I'm bumping this location up to 4 because of the 2016-17 teardown and rebuild. This place used to look like a dump and that was a big reason why I never stepped foot inside. However, the new building, which opened in March 2017, looks great. It made me want to go inside and check it out. It was my first visit to a Krystal in years. The company is making an effort to keep up with the times and stepping up their fast food game. The new building looks sharp. It's got a stone facade and big windows. Inside, it's bright and clean with vaulted ceilings and modern furniture and design. It's not a big store. It's smaller than your average fast food restaurant like McDonald's and Chick-fil-A. However, I do think it looks nicer than most and that's largely because at this point in time, it's newer than most. Outside, the parking lot is smoothly paved, there's a well-marked crosswalk, and even the landscaping looks good. A coworker and I visited for a weekday lunch. Instead of ordering the popular Krystal burgers, I ordered the #8 3-pup combo for $6.29 plus tax ($6.67 total). How affordable. Krystal pups are miniature hot dogs. On the electronic display menu above the ordering counter, the picture shown for the #8 combo contained 3 different types of pups. I asked the Krystal employee if my #8 could come as shown on the menu and she said yes. I got a regular pup, a chili cheese pup, and a corn pup. All three pups were yummy. The regular pup was quite plain and the only condiments available were packets of ketchup of mustard. Both the chili cheese pup and the corn pup were tasty. If you like hot dogs and corn dogs, I recommend them both. The combo also came with standard-issue fast food fries and a Coke fountain product (poured behind the counter). My coworker ordered a #1 combo (4 original Krystals) and inhaled his meal. We dined in and the friendly staff brought our orders to our table. This Krystal has a drive-thru. Pro tip: If you're leaving and headed south towards the south 120 loop (South Marietta Parkway), exit out the back via Freys Gin Road. It's safer and less of a headache than turning left onto busy Cobb Parkway without a stoplight. read more

The breakfast here is winning!!!!! However, the early morning drive thru lady is so politely annoying...... Very Argumentative! This morning she was fussing and making a big deal about me circling around back thru the drive thru because there was a wait on my food, I was doing her a favor, and not to mention the other morning she pitched a complete fit because I received coupons that had yet to come out, asking where I got them, also stating the pumpkin shakes aren't out yet and how that came from the higher up managers(like I care). Lady, it's 6am, take the money & give me my food!!! :-) :-) :-) I like the new look! read more

Decided to stop by Krystal and try out this local fast food joint. We ordered the pick 5 and 2 regular Krystal burgers. The food was yummy especially the spicy chicken sandwich. The Krystal burgers are a million times better than White Castle. The drive-thru was slow but the employees at the pick up window were friendly. read more

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Did they change management or something here? I am waiting on my food outside for the last twenty minutes. I went through the drive through and they told me to wait on the side. I am still waiting. I'll let you know if I die and become a skeleton here by the time I get my food. read more

Krystal - Burgers Near Me - Marietta, Georgia

I love the new Chik. This location is generous on the Chili Cheese Fries. And they were so fast! I barely had my change in my pocket before my order was ready. Didn't have to ask for a fork or napkins, already in the bag. Drinks are behind the counter, no self-serve. Tables and chairs were all very clean. Efficient operation. read more

I really should be giving 1 star for this, but I really love Krystal, and I've been to the one on South Cobb numerous times with no issues, but today was different. I got a short terse voice over the drive thru intercom and then got asked "how are you doing" and then the total of my order ran right after "how are you doing". I don't even care if I get asked how am I doing, but don't ask and then not give a crap....that's more rude than not baring asked. THEN I watch her put my drink in a cup and walk off. Then a few minutes later a man brings me my food......never says a word....just opens the window, sticks my bag outside and then closes the window. I start to ask for my drink and he just keeps on walking. So I sit there for a few seconds....and two my horn....nothing.....sit for a minute and then beep my horn.....nothing.....then the woman walks to the window and grabs my drink, opens the window, hands it to me and says "sorry bout that" with no emotion, no eye contact and the window gets closed immediately. Ok-employees are pissed they gotta work during quarantine I guess but then I get home to eat my food and I have a soaking wet burger, cheese that isn't melted and dry, lukewarm fries. Unreal! So disappointed in the way I was I was treated and the disgusting food I was given. And folks-that is not burger on that bun in the pic. I'm not sure what it is, but it's not meat Oh-and then I go online and see that this particular location says it's closed. Well WTF? Now I'm really confused‍ read more

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This is the first Krystal I've ever been to in my life and I just placed my first order about an hour ago. The first impression was absolutely horrendous, customer service wise.. I ordered a single Krystal just to sample. The lady who took my order (it says Chrisma on my receipt) said "One cheese Krystal, anything else?" I definitely didn't say cheese, but I know how fast food up sells go, I suppose I wouldn't mind for my first time, sure. I pull up to the window and hand her exact change. She looks agitated, closes the window and walks away without a word. Um, ok? Another lady comes over and hands me my bag, I say thank you, she says you're welcome. Cool. I look inside the bag, the burger is there but no receipt. Problem. I collect all of my receipts for bookkeeping purposes and establishments are required to issue a receipt or at least offer, and this establishment did neither. No big deal. I'll wait for them to realize I'm still here and ask. Except I continued to wait to the point where it became obvious I was being ignored. There was a Hispanic guy who was standing in eyesight of the window and he literally just stood there looking ahead of him until it got awkward and he walked away. I continue to wait. Nothing. I put my car in park. Nothing. Wow, good thing I'm not in a rush or I would be quite irate.. A minute and a half passes of no one in sight of the window so I start eating the burger. About halfway through, Chrisma finally inches her way back to the window. She opens it and stares... I ask if I can please have my receipt. She says "A receipt?" I say yes. She pauses, rushes the window closed and slowly walks to the front counter as if slightly confused. She realizes where the receipts are printed and slowly walks back to the window to hand it to me. I say thank you as she slams the window closed and starts loudly talking to a coworker. Ok. So she's being a jerk on purpose. Got it... Well. I've been polite and patient this entire time so this is clearly her personal problem. I shrug and drive away. It's an unfortunate experience because the burger was actually quite tasty. Perhaps another location or a different cashier...the lady who handed my order to me seemed cool. I don't know about the rest of the crew. Expectations are already low for fast food drive thrus, but being ignored at the window for 3 min after receiving my order is definitelyyyy a reach. I certainly don't intend to come back to this location any time soon...but that was clearly the objective so, cool. Whatever. read more

the food is disgusting and the employees are rude. would not willingly give these people my money ever again.

Please don't waste your time visiting this dump ! The workers are ready and the food is hit or miss ! The Workers are unprofessional hood rats to say the least ... rude loud incompetent and ghetto ! Most of them can't speak well and obviously skipped orientation . YOU CAN NOT teach class. I frequently visit every morning and it never fails some kind of verbal altercation will arise . I got yelled at for requesting fresh bacon and biscuits as i do every morning " hello may i have an order of fresh bacon and biscuit " The old hag at the window responds : it's already fresh you don't have to say that .... So after the 5 or 6th time of her rudeness i had enough of that ... i don't care if it's already fresh just say sure , or absolutely or something other than your typical ghetto rude response !! Then she messes the order up lol they are hopeless every single one of the workers even the manager is TRASH.... Gives Cobb county a bad name ! Take your ghettoness to Fulton county west Atlanta or something !! read more

Can't go wrong with a piping hott pack of Krystal burgers with cheese add ketchup and a cOld cup of COke to wash it down! This location takes care of us old veterans and gives all vetterrans a 10% discount on your order. #1 with cheese please! read more

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customer service was absolute trash my food was cold and my order was messed up ! on top of that the drive thru girl had the fattest attitude and acted like she didnt wanna be there when it wasn't even busy read more

I never get fancy here at Krystals. All I know about is the burger and fries, and I figured that's all I need to know. Fish bites, chicken tenders, breakfast?! Nah, I'm good. "Gimme 4 cheeseburgers, fries, and a medium Sprite, please!... Better yet, y'all have Ginger Ale?" Might be needing that Ginger Ale a little later... There's nothing like eating sinfully, even while knowing you'll pay for it later. These burgers are small squares of seasoned ground beef on a bun, served with mustard, unless you specify otherwise. Very good, unique taste. Nobody else tastes like them except.... well, I won't utter their name. We don't have them here in the South, so I can't even touch on that. Don't want to. Now, if you're like me (and my friends), you will suffer for eating this a couple hours later. Don't worry, this will pass. You will experience an intestines-cleaning like nobody's business, and you will be ok. That's why I save Krystals for late nights every blue moon. Haven't been in awhile, but now I'm thinking that it's time. Wish me luck. 5 stars for taste. 1 star for the suffering. read more

Krystal - Sin. - Burgers Near Me - Marietta, Georgia

Haven't gone to Krystal for more than 15 years. This particular location has been a big disappointment. The service was rude and slow. The old days delicious Krystal chicken has been replaced by nasty looking and weird taste meat that you couldn't tell what it was. Because we used drive through, we could not do anything to the food, but no one wanted to touch it after a bite. It's sad to see Krystal has been changed to this way. read more

For a fast food joint, they have some good food. I know it isn't healthy but it isn't about that right now (not in this review). Their milkshakes are second to Steak and Shake's (fast food wise). Place is the White Castle of the South. Burgers, sliders are good, fries are delicious. Definitely a late night snack when need to sober up. Grade: B read more

The workers are so unprofessional, Since when you're only able to "Pick up" a order instead of placing one . Meanwhile, The worker sitting outside in front of the building smoking and scrolling on his phone. read more

Waited in line for 20 minutes with only one other person in front of us. Workers were rude and job definitely not done in a timely manner

Service was okay. The food was horrible..... looked fake. Fries were ok but this is not a place i would go to again read more

Krystal - Burgers Near Me - Marietta, Georgia

I went through the dive thru at 1am on February 1st 2021 when I looked up the hours online prior to arrival and they said 2am was the last call on food for the open kitchen. I arrived at 1:10am and they refused my service. They continue to cuss me out through the dive through. How unprofessional, definitely will NOT be going back. Very poor reflection on this company. read more

Always super slow. I keep giving them a chance but I give up. I don't know what the heck is wrong with this place. Corporate, are you listening? read more

lady at the window at night is completely awful. i've loved krystal's my entire life and was so excited to finally live by one, only to find out it's the worst one i've ever visited in life. sometimes i'll come to the drive thru and be the only car and think they're closed because she just won't take my order, only to drive past the window to see her sitting on her phone. she's always irritated no matter what time of the day i see her. i always try to be especially nice to her because you never know, but this lady is just straight up rude. can't wait until the day she leaves this location. read more

A great example of how not to run even a low expectation restaurant. The staff is super incompetent. They asked me for my order several times in the drive through and repeated it back to me. Then I sat in line for at least 15 min only to get to the window and have to give them my order again. read more

They have a kid that takes orders, and he's trying to hand in there with the fast pase but don't seem like he can. He dose a good job in taking orders. But the people need to work with him. He was getting my fries when one of the other ladies moved him out the way, and they put the fries in the wrong bag. I didn't know it until I got home. I was to passed to go back. From this point on. I will not go to this Krystal again. Even if they are close to my house. I bot going to rate them. That's how mush I hate going there. Looks like I have to give them something to post. read more

This is the first time I've come to the new Krystal here that's close to the new Braves stadium. However nothing has changed except the building. The food is still so so. Only 3 people here at one table and me at another yet the dining area is awful. Dirty tables and floor and not cleaned just like before the building was rebuilt. There's more noise coming from the employees in the back then the dining area. Looks like you can't put lipstick on a pig and expect changes. read more

This fairly priced restaurant is everything you need to eat on the run for little money. The parking lot is big and it is very close to the city of Marietta. It is comfort food that has been here for years. The store has been remodeled. read more

lolz! I was actually surprised Krystals was even on here. Well, I am still new here, so am learning you can find and review pretty much every kind of place here. Just did a WH awhile ago! =P Oh well anyway... I grabbed a quick lunch here today. Of course it is Krystal - so you are not getting some fancy pants things (geez why doesn't my boyfriend try to get reservations here!?! lolz). But as far as Krystals goes, I gave this one five stars. The people behind the counter were fast to acknowledge me and were patient (I was trying to decide between my usualy just a few burgers and one of their newer things), courteous and still quick. The burgers were made fresh and yum. read more

The worst customer service ever! The inside is closed, the drive they wait is consistently over 15mins. The majority of the staff is rude & unprofessional, including the managers. The staff there today was the worst including the manager Judy. I've been in restaurant mgt. for over 25 years. This used to be a good location, it's horrible now! read more

Waited at drive thru for 10 minutes and before we realized no one was there. All the lights were on including the drive thru. Says it's open 2 hours. Absolutely no one was at the window or to answer the drive thru. Came out of out way to come here and it was disappointing read more

Krystal's is awesome just always slow. It makes you happy . The originals Krystal's are the best. Don't try the bar b que onion ring ones read more

Krystal - Krystal's make you happy - Burgers Near Me - Marietta, Georgia

5 stars for a Krystal is a lot. But they really deserve it. I walked in to a very polite person at the counter who had a positive attitude and even complimented me! I got my order 100% right and the chicken sandwiches, fries, and lemonade I got were delicious. A great fast food joint indeed read more

Krystal - Got good food here - Burgers Near Me - Marietta, Georgia

They are ALWAYS understaffed which of course requires long wait time. Fast food not so fast. Poor young lady is OVER WORKED constantly as she trys her best to keep a since of urgency. Food is normal. read more