I visited Five Guys in Austell on Saturday, April 4,2026. The service was wonderful. I ordered a regular order of fries, a Strawberry milkshake and a regular drink. The fries were great as always and the milkshake was awesome. The milk shake was so good I had Nicoya Smith make me a strawberry shake to go. Ms. Smith was very professional and gave us exceptional customer service. This store is really blessed to have this young lady greeting customers as they enter and taking their orders. I trust the manager will recognize her in some special way. We will visit this store again. The store was clean and all the workers seemed friendly. A. H. read more

Would not honor "freebie" cheeseburger with purchase of another for National Cheeseburger Day promotion 9/18/2026. Rosa was the manager on duty, wouldn't honor the nationally advertised deal. read more

Food is great. I asked for a cup for water and was told that they are out. Could she really not just give me a cup?

We haven't been to Five Guys in about 15 or 20 years, and we felt that it was past time to make another visit. I could not remember why our visits were so few and far between, and unfortunately, I got a three point reminder: 1. The prices are outrageous! One regular burger is $10, and that does not include fries and a drink! Everything is à la carte. A regular meal here will cost about $20 per person! That alone made me want to turn around and walk out, but hubby wanted to stay. 2. Lack of order accuracy! If I pay that much for a burger, fries, and a drink, I expect my order to be done correctly. I ordered a cheeseburger with ketchup, mustard, and grilled onions. I got a cheeseburger with ketchup, mustard, and bacon. I did not order bacon! I wanted grilled onions! My husband ordered, and did not get onions on his burger either. 3. Lack of truth in advertising. There is a sign that hangs from the ceiling in this restaurant that clearly states that their burgers are cooked well done and juicy. I was excited about the well done part because I like my burgers well done. They told the truth about the juicy burgers because my burger was juicy. However, my burger was not well done! My burger was probably medium or medium well. There was pink in my burger, and I do not like any forms of pink in my burger. The fountain drinks are self serve from a Coca-Cola Freestyle machine. The fries were not too bad, and made an Arnold Palmer with a mix of sweet tea and Minute Maid Peach Lemonade. That was pretty good. Overall, our family of 4 spent $86 for 4 burgers, 4 orders of fries, and 4 soft drinks. We would have been better off going to Burger King, Cookout, or Wendys. Five Guys has overpriced food for an underwhelming, disappointing experience. What a waste of money! I don't see myself going back... ever! read more

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Warning!! Five Guys portion for their large fries has diminished! The portion I received for a large order of fries was underwhelming, and I paid over $7 for them. I asked the counter person why my portion was low compared to my past 10+ years of ordering large fries. The answer I received is that is how it is. This is unacceptable! I paid last week $5 for 3+ bags of potatoes for Thanksgiving. But my barely large fries, which typically feed three, was one potato. Shame on Five Guys for training your staff not to listen to the LOYAL consumer. Horrible experience and service. read more

Five Guys - Cheeseburger Large Fries - Burgers Near Me - Austell, Georgia

They're supposed to open at 11am. I walked in at 1102 and was told that the grills were not heated yet. It would be at least 20 minutes. There were 5 people that walked out behind me. This place is so unorganized in the morning. I can't comment about the rest of the day but when the restaurant opens they're never ready. Will not be patronizing this location again. read more

When it's late on a Saturday night and you are craving a burger, Five Guys delivers!! The order arrived in record time and it was sealed and fresh. It was made to order. Their little bacon cheeseburgers are just the right size. I am impressed with the 22 options you can add to your burger. I ordered little Fries and they always give you extra fries in the bag. I've been eating fries every day for the last 3 days - just popping them in the toaster oven to freshen...so a small size is perfect for me. I think the prices for the quality and quantity are reasonable. read more

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Location took forever on a pickup order.. i had to wait an extra 30 minutes on top of the 20 mins it took me to get there.. there were people that came in and ordered after me that got their order before me.. On top of that, my order was wrong...... Don't ever go here read more

Five guys makes a great burger but two burgers and one regular fries is about $40 now! I just can't get with these inflated prices! read more

Spent 20$ on a basic burger fries small drink... the meat was so thin it broke in half ... I won't be back

2 issues 1: my hotdog bun was not together, so the bacon just kept falling out. Now I'll say if that's the way it comes then it was great. 2: it is not cheep eats. 2 hotdogs all the way ( cheese and bacon), 1 med fry and 2 cokes was almost $30. The food was great, the cheep eats not so much. read more

Food is good. No complaints there. I'm not even going to complain about how unfortunately expensive it is. I just want them to support first responders. read more

Welp...I went on my lunch break. Ordered a little bacon cheese burger (cheese only) and a little fry. Needless to say, I didn't check it b/f I left and headed out. Burger was dry, overly cooked and burnt bacon. Never had that happen Five Guys...didn't enjoy this at all. Maybe it was the cooks that day or maybe this location ‍, but it was a waste of 10 bucks. read more

Five Guys - Burgers Near Me - Austell, Georgia

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Paper thin but very tasty burgers, soggy fries. Two burgers one with bacon and cheese, the other one a double one tea and one fries . Employees talk loudly. Very disturbing. Expensive meal. read more

I get it.... I mean I really get it!!!! Huge all beef Angus patties, fresh topping on a nice bun.... But I just don't know about the prices.... This was my son and I first visit to Five Guys, and I don't think it will be our last, but this is not your typical burger joint; where I'm use to paying $6 to $8 for a burger, fry and beverage, we ended up paying about that amount for just a burger. You know you are getting good stuff when you see the grease seeping thru the brown paper bag. Ha,ha,ha.... J/K. I don't know if the grease is from the almost $4 fries that were dumped into the bag or the huge double patty burgers completed with grilled onions, mushrooms, lettuce, tomatoes, ketchup and mayo that we ordered, either way it all was very tasty, I just wasn't ready for the tab. LOL. The restaurant could have used a little tighten up, and several employee were sitting around, maybe on their breaks. They also offer complimentary peanuts while you wait. read more

Five Guys - Double Pattie Cheeseburger - All the Way!!! - Burgers Near Me - Austell, Georgia

GARBAGE...NEVER again!!! Let me be clear and differentiate...The food was pretty good and they have a 99 current Health Score, but this rant is about customer service and business practices. I'm not a Silver Spooner or a Trust Fund kid and even if I was, when I spend my money at your place of business, I expect at least a bare minimum effort. I walk up to the "Order Here" section and have eye contact with at least 3 employees when I walk in and NO ONE says ANYTHING...No acknowledgment whatsoever. How you gonna take my order, if you don't know I'm here? Even if I walk up confused or appear to be scanning the menu, a semi-articulate, muted acknowledgment is the least you can do. I don't "owe" you s--t and if not for the customer who came in behind me acknowledging me before he ordered (As I was about to walk out the door and leave), I would have left and spent my money elsewhere. In the total scheme of things, my little $10 means nothing, but if you alienate and disrespect enough customers, you close up shop and go out of business. You don't need to roll out a red carpet, but simple respect and courtesy go a looooooooong way towards forming good relationships and loyalty. Nadja and crew, the world doesn't owe you anything - Do your job! read more

It's been YEARS since I've had a Five Guys burger and I had the craziest desire for one. I remember the time when the burgers were $5 and some change. Now it's a whooping $8! So that shows you how long it's been. Thank god the toppings aren't extra. I guess that's the price you pay for the $8. I ordered a hamburger and a side of regular fries. My total came up to $13. Honestly I've spent more for a burger and fries. So not horribly bad. And it tasted exactly the same since I've last had it. I appreciate the consistency. And the service was good. Everyone practiced social distancing. read more

With so many Burger Joints on every corner, for a chain, this one is Ok. Now, this location does not have great consistency, but very close. Example, ordered hot peppers, but was given bell peppers in my burger. Service is up and down. Sometimes very good, and sometimes average. Four Stars. read more

I've always love Five Guys but this is by far the worst one I've ever been do. The attitudes of the staff is just horrible and everyone seems like they don't want to be here. They don't keep their ketchup dispenser filled, so you will have to ask for ketchup. I think the worse thing about this particular establishment is that their restrooms both look and smell like that haven't been cleaned in years. As a 5 month pregnant woman, I have to use the restroom frequently...I would rather hold my bladder than use those restrooms. Not entirely sure how anyone, let alone the staff would feel comfortable using those facilities read more

As far as Five Guys goes, this place is par for the course, exactly what you'd expect in terms of food. It's good. Now, in terms of service, this location has always excelled and gone above and beyond. Great staff, even better managers. read more

The food is tasty but way overpriced. I ordered a small cheeseburger and small fries (no special toppings/ no drink) for delivery...it was $25! that's ridiculous read more

I'd say that five guys is my favorite restaurant hands down, last time I went there I got me a little bacon cheeseburger and that thing was bomb didily dot.com; I enjoyed it and it was big enough for my appetite. My daddy also got me a milkshake and it was Oreo crèam flavored, I liked that too. My daddy got a double bacon cheeseburger he liked that too because he ate it all and it only took him 5 bites because my daddy bites food big. And I was eating it regular and taking good bites and I ate it all up to because it was so good. So I suggest you go to five guys because I've been there 3 times and my picture is the top thing so please go there you can see me eating in that photo and the first time I went to five guys I loved it because my daddy took me and it was good. 5 stars go there it's good, thank you. read more

Never had a bad experience here. Great burgers. Delicious fries. Fresh. Kill the hunger pains with five guys. read more

Wow!! If you love to experience employees arguing and loudly fighting and customers shouting profanity because of wrong orders, this is the place for you! Never experienced anything like it. Terrible. Will never be back. Never. Oh and it's filthy. Unprofessional and gross. read more

Five Guys - Burgers Near Me - Austell, Georgia

I got a LITTLE cheeseburger and a SMALL drink. The price? $10.37 That is downright obscene. The food was well cooked and tasty at least, but I won't be back to this or any Five Guys if this is the new pricing standard. I simply can't afford it! read more

This is your typical five guys. Pretty quick service and tasty burgers and fries. I like the front seating area with all the windows, but the back feels a little closed off since there are no windows back there. They did mess up the sauce on my burger--but I can move past that. A solid option if you are in the area and wanting a burger. read more

Five Guys - Counter - Burgers Near Me - Austell, Georgia

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My cousin and I were undecided about lunch after taking her kids to Six Flags. We ended up going shopping out in the East West Connector area and we passed by Five Guys Burgers. My cousin was so excited that I figured we had better stop. This was her second visit and my first. They sell hamburgers and hot dogs (Sorry I forgot to ask if the hot dogs were All Beef).They have peanuts available for you to crack and eat while you wait on your burger. I thought the hamburgers were pretty good. They cook your burger when you arrive. I got several toppings on my double patty cheeseburger including Grilled Onions. I cut it in half but along with a regular order of fries (It feeds two people), I could only each 1/4 of the entire burger while I was there. The regular fires were good. Perfect match for the burger. The bag that the fries were in had a lot of grease on it but the fries were not greasy at all an neither was the burger! The beverages are self serve. I ordered a large tea and regretted it. It was not sweet, even to my cousin whom usually mixes half sweet tea half unsweetened tea together. I knew when she complained that it was NOT sweet that I was in BIG trouble. I tried it and not only was it NOT SWEET but it had a strong caffeine taste to it. I almost poured it out and got a carbonated beverage. Instead I thought I'd bring it home and doctor it up. Will give you guys an update later on how it comes out. My cousin liked the powerful caffeine taste, but was angry that it really was not sweet enough. i think in the caffeine category she would go to Starbucks for Coffee and I'd go to Quick Trip for Cappuccino. WARNING for those of you with a PEANUT ALLERGY. Don't even bother. They cook everything in peanut oil.eet at all. read more

Five Guys - Double Cheeseburger and regular fries with my BFF Sugar, - Burgers Near Me - Austell, Georgia

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Has fantastic hamburgers, fries, hot dogs, milkshakes. They have a awesome variety condiments for their burgers, hot dogs and sandwiches. They have great fries too read more

Just left says they are open but door was closed and no one was inside if y'all not gonna be open then change it on google !!!!

I will never come to this five Guys again very very Unprofessional worker Laughing and playing whole time I was there have to wait what seems like forever read more

Ordered online. Got the bacon cheeseburger. Did not request lettuce but got it anyway. In the grand scheme of things, not a big deal as I can pick it off. It's just irritating. Burger was good but cajun fries just meh. read more

This place is poorly managed, and all of the staff have terrible attitudes! They get my order wrong every single time, and then yell at me when I request that they get my order correct. Every single time the staff reacts with juvenile attitudes when they mess up orders. Managers do not care about customers or running a good restaurant. They allow staff to just do whatever and however they choose when addressing orders. They allow staff to interact with customers in a very unprofessional manner. Zero protocol is followed. Corporate will be receiving my complaint and recording of the female on the phone and the sassy attitude displayed to the customer and the manager in the background telling her to put the phone down. The phone was put down and she carried on talking rudely and manager never came to the phone. I have documented every Door Dash problem with this location. Date/time noted so the manager and staff on duty can be addressed directly. read more

As I walked I in I was greeted with a dry Hello and workers were on their phone. I ordered 2 little bacon cheese burgerrs , large fry and 2 large drinks. Total was $29 It was cooked and delivered in a timely manner. My bacon was burnt and I barley had toppings. Also my Frys look and taste recooked. Definitely wasn't fresh because we were the only ones there. As I got my drink from the cashier they already had my fries ready. Also they went up on their prices. $7.89 for a little bacon cheese burger. $2.89 for a large drink. The bathrooms and counters were clean . Of course I'll go back because I love five guys but it won't be as often. read more

I took my four toddler grandchildren to 5 Guys. I ordered two plain hot dogs, Two children's cheeseburgers and my cheeseburger. Only ONE order of fries and 4 small drinks. I was flabbergasted when the total was $55 ! When I questioned the cashier she said they don't offer children's food or meals. $5.50 for a wiener and a bun!( no drink or fries included) absolutely ridiculous. hamburgers were small (3" patty) and overcooked. The food was mediocre to below average and the service was horrible. None of the tables were clean. customers were wiping down their own tables. There was trash on the floor and the drink machines, self service, Had caked on cola. Didn't appear to have any employees working the lobby. No one was keeping up with the condiments, drink machine, floor or tables. The restroom had an awful odor and needed cleaning. Poor food quality, poor service, disinterested employees, dirty lobby, and HIGH PRICES for a fast food self-service restaurant! I will not return to this restaurant read more

Just left Five Guys, had really a great experience! No dinner ready at home, spontaneously decided to get burgers. Service was pleasant & quick, good outstanding! Hot & fresh! Most excellent fries ever! I tried a coffee milkshake for first time & was a bit disappointed I nbn that. Flavor tasted good, but the cup was half full with loads of whipped cream. Similarly to Starbucks, half cup of coffee with tons of foam! The milkshake tasted a bit runny, & not cold like ice cream should be. It was freshly made,,. Perhaps hot coffee was used with vanilla ice cream? I'd get a Coke next time! Definitely a great burger place - skip the shakes unless your kids really want them to keep the drama down. I do think it's a bit pricey here, but I think the great food is worth it! This location is easy to find, it's in a outdoor mall type area-T J Maxx shares the same parking lot. If you see T J Maxx you're really close! Look towards East West Connector, it's up the hill a tad. Enjoy! read more

Five Guys - Kids always want a milkshake! A great place to take the family! - Burgers Near Me - Austell, Georgia

I have been ordering my burger with the lettuce wrap. Today I ask for the lettuce to be on the side with tomato. If you put a hot meat Patty on the lettuce, it ruins it. This is what I got, scraps and heels. I wouldn't even use this on a salad at home. Guess I need to find another place for my burger The people are always friendly, I just wanted a small pit of good lettuce and tomato to make a side salad. read more

Five Guys - Today I asked for the "Lettuce wrap" be on the side. This is what I got.. Guess it is time to find another place for lunch - Burgers Near Me - Austell, Georgia

Pulled up before 10 and was wondering why the employees stopped and were looking at me thru the window. They ran up to the front door and locked it and turned off the open sign! General mngr needs to questioned! read more

Worse customer service ever. Cobb 41 location tonight , surly girl at the counter, couldn't find my order, said it must have gone to another store. She was right, but I would have thought she would be helpful for a $30 burger order with a 15% tip prepaid. Nope. Only one other customer in the store, so I can't give her a break because she was too busy. Turned me off of Five Guys (I am a regular) until the memory fades or she no longer works there. read more

What can I say about this place that hasn't been said before. With amazing service and great food, it's one of my favorite burger places of all time. read more

I had to see what all the fuss was about this franchise. Five guys this...Five Guys Burgers that. You know what? You're all right. That was one delicious burger. I walked into this location to see how good this food really is. The first thing out of the guy at the registers mouth besides hello was "You must be a Five Guys Burger and Fries Virgin" I replied with the lost look still on my face "Well yes (chuckle chuckle) I am." Here's the run down. This is not and I repeat not Mcdonalds Wendys or Burger King. It is however soooooooo much better. They do not offer combos. Every item is seperately priced. Examples: Single burger $2.00 Double burger: $300 Single cheese burger: $3.50 Fries (seasoned or unseasoned) $2.00 Large soda: $1.50 Those are just hypothetical prices but I think you get the idea. The staff was very friendly and the burger was ..........Have you ever been to cousin Frank and Aunt Lulus BBQ and Cousin Frank was known for grillin theeee BEST burgers so everybody had to go to his BBQs. Well that is exactly how my burger was. I was highly impressed. You get to pick your own toppings at no extra charge, ketchup, mustard, pickles, hot sauce (I put hot sauce on everything so I was excited to see that as an option) jalapeno peppers, mushrooms, etc. Unfortunately I was not able to sample the fries. The seasoned fries sounded delish but a double burger was enough for me. lol read more