I placed an order on the app, and when we received the food, of course, it was wrong again. There was the wrong bread on two out of three of the sandwiches. I requested no mayo and white bread on the smoked brisket; they put mayo and no barbecue sauce. (Imagine brisket with mayo and no sauce.) I chose wheat bread for my club sandwich, and they put it on white bread. (Come on, people, it's not that hard. It's a simple request.) I called the manager, and she said Well, what do you want me to do about it. (Really), I said I want the sandwiches I ordered, or you can refund my money. She said she can't refund because it was delivered through Uber Eats, and I would have to come pick it up. (Mine, you I have already paid a delivery fee of $5.15 to go 1 mile down the road, plus a good tip on top of that. I am not blaming the delivery person at all; she was great.) So, I went to pick up the new sandwiches and return the wrong ones. After the manager took the sandwiches, she ignored me until all the other customers were waited on and left. I finally received the sandwiches, and upon checking them, I found that the smoked brisket sandwich lacked barbecue sauce entirely, the cheese was not melted, and there was barely any meat on the sandwich. I cannot believe that some people are so incapable of making a sandwich when the ingredients are right in front of them. This whole process started at 5:22 pm delivery was at 6:01 pm by Uber Eats. I was not back home from Firehouse Subs until 7:03 pm. By this time, I was not even hungry. This Manager ruins our dinner and evening. I will never eat here again until she is fired. read more

They stole my money! Ordered online and they claimed to not have my food. Refused refund. Don't eat here.

Trashy little sub shop with generally unprofessional staff. Credit for fast order fulfillment but maybe it's quick because the orders are frequently wrong or incomplete. Reminds me of the Chum Bucket from SpongeBob. Would not recommend. read more

Ok so for lunch, I placed an online order of 3 subs to pick up. We had specifications and I just knew something was going to be wrong. Very pessimistic I know. Anywho........when I tell you that sub was EVERYTHING! Please believe me! I tried the new Smokin Triple Stack sub add extra meat, cheese and bacon - barbecue sauce on the side, Italian on the side, no slaw, extra tomato and lite onion. They followed my order to the tee and this sandwich was so delicious. I arrived at my scheduled time and was greeted politely by not one but 2 crew members. Now, whoever made that sandwich not only needs a raise but they need OWNERSHIP in the company. Lol. I'm convinced the owner made that sandwich with love!! Check them out! I highly recommend this location!!! read more

The food was decent. Service was great. They were fast and attentive. Order was wrong, no biggie, typed in wrong by mistake from cashier. They remade sandwich. read more

Firehouse Subs - the interior of a fast food restaurant - Delis Near Me - Austell, Georgia

There was a mix-up with my order at the firehouse on the east-west connector; however, the order was corrected with no problem. The service and character of the staff were great! I will order again. Thank You! read more

Employees shared with me that restaurant has roaches in food preparation area. This is by far one of the nastiest things I have seen. read more

Firehouse Subs - Delis Near Me - Austell, Georgia

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We ordered online and Paid In Full for our order. We had confirmation that our order would be ready at 7:45pm. Once we arrived at the store on the East-West Connector in Marietta, Ga at 7:44 pm on Friday 11-22, we were told by (Koby/Kody) we had to wait until they serviced all the guest inside the store before we could get our order. He said it would be 20mins. I asked him was this a rule of Firehouse Subs And he said it was their rule. I'm pissed and aggravated because they have my money and still servicing the inside people. read more

visited store location on east west connector with my mom and had a amazing experience. will most definitely be coming back‼

The food was excellent, apart from no pickle with my sandwich. The chili is excellent. Only reason I didn't give 5 stars was service was slow. It took five minutes from the time I placed my order and the time I got it. There were no other orders ahead of me and a sandwich and cup of chili should not have taken that long. Staff was friendly. read more

Screw This place! Tonight. I walked in (the only one mind you) Was completely ignored. When I walked in and said hi. I was greeted with angry faces and not one person said hello and the guy standing at the register looked so irritated that he was about to take my order. I said forget this. Never coming into this joint again. I'll just get a Publix sub next door. Teach you staff about customer service. If they don't like there job, they better get another one. Tiffany: not going to happen. Not one person wanted to acknowledge my presence. I don't care if I don't get a hello as soon as I enter, but a hi... I'll be right with you perhaps. Just a bunch of frustrated jaded faces. read more

My son tried Firehouse Subs for the first time. He said that his Club Sub was the best sandwich he had in his life! The restaurant was clean and orderly. The employees could work a little more on their customer service skills, but they were ok. All in all, a great place to eat! read more

Excellent experience here. Friendly employees with great suggestions, and huge delicious sandwiches. The turkey cranberry on the "healthier choices" menu is highly recommended. Will definitely make me think twice before going into another sandwich chain again! read more

Firehouse Subs - Lots of turkey cranberry goodness for less than 500 calories! - Delis Near Me - Austell, Georgia

Horrible experience, in the middle of a Pandemic and only 1 out of the 5 employees wearing mask. My son and I were the only customers in the restaurant and they forgot to start out order. I never leave reviews, but this place is terrible read more

The people here were incredibly nice and accommodating to everything!! It was not the cleanest place ever but still I highly recommend it!

Called around 9 to make a pick up order, no answer. Called about 5 more times. Still no answer. Pulled up to the location & there was multiple staff inside cleaning up. Was at the location around 9:30, I guess they were closing early tonight. Didn't see any sign on the door or anything though. Was at the location at 9:30. Last time I recalled, they always close at 10. Unprofessional. Sucks cause I always come here, will be going to the one in Smyrna from now on. read more

I just love firehouse. This one is so cool because you get super friendly people everytime you show up. Plus you help the firegighters. It a win win situation. read more

Firehouse Subs - Trying something new this time. The brisket one for me. Always do the philly but felt a little frisky. - Delis Near Me - Austell, Georgia

Always good and the service ia always great as well. Perfect for when I leave the gym cuz it's right there in the parking lot. I always get enough to save some for later which makes it tastes really good after all the flavors soaked into the bread read more

Customer service here is amazing!!! I have been here a few times and the staff are always so sweet to all the guest. Not a pork eater & I'm a limited beef consumer... Which leads me to Engineer turkey sub. I always add a lil twist with the extra toppings... Can't forget their sauce selection to try or their fountain drinks.... Cherry Limeade is my favorite. read more

If you're still eating Subway, Quiznos, Blimpies, or whoever, I'm really wondering if your tastebuds are even functioning properly. Those places do. not. compare. to Firehouse Subs! Firehouse Subs is always gonna be number 1 in my book, as far as sub sandwiches go. They're still steaming the meat and cheese together, toasting the bread, and giving big portions. There's no $5 foot long, but at the same time, you get your money's worth- and the food is more than enough. They only have wheat and white bread as options, as far as I know. This location did not have the peanut butter cookies that I love oh, so much. Instead, they had lemon? cookies? Bleh. The female shift leader/manager was a little rude, but other than that, all was well. I ordered the Engineer, as usual. Turkey on wheat bread with swiss cheese, honey mustard, light mayo and lettuce. Hold that tomato, please. Perfection every time. Long live Firehouse! read more

HORRIBLE EXPERIENCE. Placed a pickup order at 8:13pm and was supposed to be ready at 8:45. I get to the store at the pickup time and the door is locked. I finally caught the workers attention and he said "we are freaking closed, we closed 30 minutes ago." He then shut the door and walked away. I knocked and stood there for 10 minutes and demanded I get a refund ($67 worth of food). He then told me to "F" myself and everything about me. Avoid this place. read more

I recently stopped by Firehouse Subs off of the East-West Connector in Austell for lunch to grab a sandwich for my husband and a salad for myself. Everything looks really fresh and what sets this sandwich off is the steamed meat. The flavor of the meat in the sandwich's and salads are delicious! I think my husband goes there at least twice a week now. No more subway sandwich's lol. So far we have tried the smoked turkey and sliced chicken but I know everything else in this place has to be good as well. read more

Always a great site with super friendly staff. They always keep the store clean, and the food is always great. I've tried most of the sandwiches, and love the all- especially the meatball & hero sub. I wish it was a tad cheaper so I could eat there everyday.. read more

I ordered my sandwich online for pickup at the store. I arrived at the store twenty minutes later and one minute after the pickup time that I indicated. My order was not in the designated pickup area so I waited. The two employees behind the counter noticed me, but neither of them offered a greeting or a "We'll be right with you." There was only one other customer at the counter, and the employees seemed busy making sandwiches, so I waited. And I waited. After ten minutes, one of the employees finally acknowledged me. I told him my name and that I was picking up an online order. After a moment he seemed confused and asked for my name again. He finally located my sandwich which had been sitting on a back counter in the prep area. He handed it to me without a word. If that was the extent of what was wrong with my visit to this store, this review probably would not have been written. I made the ten minute drive home to enjoy my medium Italian sub. Except that I didn't enjoy it at all. The sandwich was a soggy mess that would not hold together when I tried to pick it up. The bottom half of the bread was drenched with Italian dressing. I have had the Italian sub at least half a dozen times before, including times when I bought them for eating later. They were always delicious. This experience with the Austell store will be my last experience there. read more

Don't call when they're busy. They will put you on hold without your consent then hang up on you after a 10 minute hold. Never going to even think about ordering from this place or any other firehouse. This place has a mf to go window but won't take Togo orders. Screw this place read more

I like Firehouse Subs. Good food and Great friendly service! I would give this location 5 stars If the tables and chairs were cleaned more often. read more

Firehouse Subs - Delis Near Me - Austell, Georgia

I decided to come here needed meat but not wanting the chain across the street and boy am I super glad I did! The food is equally priced but so so much better here! The actual facility os toght but well stocked, organized, and clean. The sandwich (steak and cheese) was custom for my desires and perfectly prepared, but that is not what will bring me back here. It is not really in my radius, but I will come back with intention to see Ms. Moesha and Mr. Earl. Both were so friendly and patient and paid attention to me. It made me feel like I was their priority and it just made my day! This is the best place to give your investment as they were obviously appreciative and attentive Excellence seems to be a norm for them. read more

I ordered over the phone and my order was not correct and my sandwiches were dry and subpar. When I called and spoke with Calvin the manager. He became defensive and rude regarding the order because he in fact made the sandwiches. When I went to the location, Calvin disregarded my disappointment and continued to say that the dry sandwiches were industry standard. Instead of diffusing the situation, he continued to go back and forth with me. I am highly disappointed that this is the behavior of a manager. If I could give a negative review, I would. read more

I do not recommend this firehouse Restaurant. The customer service here is lacking! Today I made an online order as usual; once I arrived I was not greeted. Every time I visit firehouse sub and the manager TRICIA is there there is no customer service at all! She points down to the other end of the restaurant and says " ITS DOWN THERE". Guess what TRICIA the MANAGER, I am also a human being. The lack of service here is evident. How distasteful it is for Firehouse subs restaurant to have a MANAGER like TRICIA! I will NOT return to this chain restaurant! There are better Subs with WAY better customer service and care for their consumers! read more

Obsessed with this place and considering it's only a mile down the road from me does not help with my pants size going down instead of up.

It was an awesome experience. Helpful staff gave suggestions and food was delivered fast.

Firehouse is one of my favorite sandwich places going for the meatball sandwich or the New York steamer (corn beef brisket, pastrami, provolone, and Italian dressing). I'm so happy they opened a Firehouse Sub close to home. What's even better is that you can order ahead and pick up your order through a drive through. I'll be back. read more

This location is definitely one of the best! I visit two or three times a month. The food is always excellent and the people are super friendly. I highly recommend this Firehouse location! read more

Best meatball subs anywhere. If you try any sub at all make it the meatball. The subs are made fresh. Pay attention to what bison the sub you order you can always modify to your liking. The place is set up like a tribute to firehouses. Clean and friendly staff. Give this place a try. read more

For such a young crew the show is running smoothly. I always pick up to go orders and enjoy at home. For that reason I appreciate the order always being correct. Need the hot sauce selection refilled. Clean, courteous, delicious. Chopped salads are a tasty option when Im on a diet kick. read more

Been calling the store for about 30 minutes. Are they being robbed? Why is the phone giving a busy signal???? I pull up to the drive thru only to be ignored by the "steaming" crew. Wanna know who's steamed? Me! Go inside and the guy taking my order walks away from me. There are literally children running this store!! Guess you gotta start somewhere. I think I'm a little cranky because I'm hungry! But really? A busy signal? Cmon! read more

I have never had a better fast food sub in my life. For 8$ I got an 8 inch sub, a bag of chips a soda and a cookie! They have chopped up pieces of pickles instead of slices, that was amazing. And the cookie is crispy on the edges and warm in the middle, perfect really. Add a coke freestyle machine and the amazing service 10/10. read more

Been here several times. Always a great expierence. I am disabled and i love the fact i can order online and pick up at the window. Order has never been wrong and everyone is always nice. read more

Very good service. Custom made a sand which for me that didn't include beef or pork because I eat neither. The bread was amazing, way better than subway. The sandwiches weren't dry or hard. It was an amazing experience. I will be back. read more

Thank you for yet again screwing up my order and giving me double mayo instead of no mayo. Half the time my order is wrong and the time I was here previous to this one my order was forgotten about and I sat in there an extra 20 min, and then left with cold food. So thank you for wasting my time and money on something I didn't want or order. read more