Caesar was professional and very helpful, any questions I had he was able to answer, would very much recommend Caesar and would like to have him on future projects. read more

Rigo was our installation technician today. I must say that he was very knowledgeable and has great customer service skills. Thank you for all your great info and recommendations, you're definitely 5 stars plus. read more

Rigo was very knowledgeable and went above and beyond in his service to us. We appreciated his patience and understanding.

Cesar was great! Got everything set up really quickly and was friendly throughout. Highly recommend!

We are very happy with KPS and with Cesar our tech. He helped install our doorbell camera and outside camera to make sure it fit our needs. He was able to troubleshoot an issue we were having and is always efficient and knowledgeable with sharing information. read more

Great service from Rico, it was fast and helpful with all the ins and outs of the systems. It was much appreciated.

Eddie and Caesar were great! They arrived early (with prior notice and permission) and were super efficient in setting up the system. They also did a small repair on the spot. Overall, Eddie and Caesar were professional, efficient and friendly. Will definitely ask for them again if I ever need any follow up service. read more

Super pleased with the installation, activation and patient tutorial proved by Ahmadi during both his visits to my new home. I am so impressed by the knowledge, advice and prompt responses he provided. Highly recommend Ahmadi and KPS for your home. read more

We purchased a new home in California and the security system came with the home. What we regret was signing a 3 year contract with KPS. Since the start, nothing but problems with their equipment. We also have a $2.00 monthly paper invoice bill, eventhough we pay it through my bank's bill-pay, they still keep charging me the paperbilling. I was told that the only way to avoid the charge is to do auto-payment through their own site. Something that I do not feel comfortable because of identity theft, I rather pay it from my own bank. Not sure why not stop the charges. Also, though ALARM.COM says that you can install any compatible system (Alarm.com works with a broad range of manufacturers so you're always free to choose and customize your system to suit your needs) - (see URL): https://security.alarm.com/smart-locks/?gclid=EAIaIQobChMIgIORr-nU8wIV0Rx9Ch2E_gHWEAAYASABEgIZY_D_BwE I purchased a Kwikset 98880-004 SmartCode 888 for a little over $100 from; https://www.amazon.com/gp/product/B07BLJ38SJ/ref=ppx_yo_dt_b_asin_title_o05_s01?ie=UTF8&psc=1 KPS will not add it to my account since it is not purchased through them. The support rep asked if I could return it and I asked how much for theirs, the markup was over $500 for adding a door lock to my home. Wow talk about overpriced systems. I do not recommend this company and will not recommend it to the new home buyers in my area, and make sure to read all fine printing when signing for any contracts. read more

Recommended by KB HOMES. KPS will NOT keep you or your home safe. Main problems in short? Not possible. Our inner garage door was not wired properly and we received mixed replies from KPS whether this was preventing the system from arming. When finally speaking to a tech it went like this "Let me see. Oh yeah, we did get a signal from the garage door. Nope, your alarm isn't on. I'll send a signal". Eventually we just hoped for the best... from our security company! Uh oh. The first person you speak to, Janet, professes not to have access to account information (service, model, device) or whether alarms are activated. It is baffling why they give responsibility to someone with a lack of company or product knowledge. She didn't pretend to care or stay with it until someone was found to help us. Yet, everyone, from sales to techs insist she's the go to person. She is unfriendly, bad mannered, answering questions with questions, like "Don't you know?" and referring to the resident as "That N_ _ Guy". Nice! Months after paying and having system installed, it was determined that KPS never registered the system. We found this out when alarm went off on a weekend and nobody was home. When they called to verify we found out we needed a separate password from the keypad code. As a result they refused to send a car. The following Monday I called and was informed our system was never registered by KPS, subsequently we didn't receive a password/code. The sales people (numerous) were always apologetic on the phone, promising to handle problems, insisting they value KB HOMES' business and didn't want anything to reflect badly on them. Then stopped taking calls, rarely called back and never contacted anyone to solve the problem. When I tracked them down guess what the response was? "Call Janet". We actually started using another company (D&S) for Security. But we are stuck with a 3 year contract, so decided to continue using KPS for the Fire Alarm. They sent a certificate to confirm Fire Service for our Insurance Company. Well ! We just found out they aren't monitoring us for FIRE. This is criminal. They refuse to cancel our service unless we pay $695. Crooks. Their hours are bad and after-hours dispatch is LAZY. I like KB HOMES, but this recommendation is a colossal fail. KBH's only reply? "Sorry you're having problems. I'll notify someone." Basically, "Piss off." We've heard nothing. read more

Rigo was amazing. He was quick, patient, and very knowledgeable with their products. He was able to install the system and answer all my questions. I ran into an issue with the app not showing a microphone, but he knew how to resolve the issue. read more

STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY I cannot stress enough to STAY AWAY from this company!!! Like many other reviewers, we signed up with them because we bought a new constructed home from KB Homes. We were 1st time home buyers and we didn't know any better at the time. From the beginning, it was a nightmare. Instead of writing out everything, I'll just list out everything that went wrong or was suspicious: - contracts have 36 months printed on them, but the sales rep at the KB homes sales office says it should actually be 60-months and made us sign to the 60-month term. - initial installation was done half-assed. system didn't work after the tech left, needed to call them back. - their monitoring service doesn't monitor anything. a couple times during the first year of service, my in-laws have come visited, tripped the alarm and just let it go for more than 20 mins. we got zero calls from their monitoring service and never seen any police response. - they do not send or provide any statements or invoices for the monthly billings. - they do not have a customer portal where a customer can log into review the monthly charges or to change a credit card on file. - when we asked for invoices or statements or a portal, the reply we got was "we don't provide any of that". - basically, they take your money every month with no proof, just a "trust us bro". - a response from their customer service takes days, if not weeks, to get a response from. When we tried to cancel, it took 3 weeks and 3 emails to get a response. They then say they require a 30 day written cancellation notice. NOWHERE in the contract that was SIGNED BY BOTH PARTIES does it say we need to give a 30-day notice of cancellation. Completely UNPROFESSIONAL and UNETHICAL business practice!!! All so they can get just 1 or 2 more payments out of another unhappy customer that's leaving. read more

Our alarm was having false alarms so I called KPS. They came out immediately. Brandon was the service tech that came and he was so polite. He put on shoe covers to be respectful of our floors even though I told him he didn't need to. He tested our panel and updated it. He tested it again to make sure that it was working properly. He showed me how to update the system and reconnect it to the Internet because it was not connected. Brandon was very professional and personable. Before he left, he even asked if there was any, other questions I might have. Anytime I've had any alarm questions KPS is right on it. Their monitoring is exemplary. I always feel that my house is safe when I turn on my alarm and I feel protected when I go to bed at night. They are definitely worth the value. In this day and age, it doesn't hurt to be too protected. read more

Cesar went above and beyond to set up everything in a quick and professional way! Everything is working well.

Caesar was wonderful! So helpful and patient with my lack of technological knowledge. Thank you so much!

Rigo was very thorough is helping me understand how my system works. He answered all my questions. He was very nice, knowledgeable, and patient. read more

We just purchased a brand new home in Granite Ridge and KPS is their recommended vendor for all of the low voltage products and since I work in IT professionally, we probably installed more items then most people. Carl is a great salesman and can probably sale a used car to a used car dealership and leave with a profit - Albert is a great technician and completed our install in no time at all and every time that I speak with Janet, she offers a solution that meets my needs. There has been a few challenges and hiccups that needed to be addressed and modified and all of the team members have stepped up to the plate to ensure that KPS shines bright. I am very satisfied with the service that they provide and we are enjoying our new home! read more

Rigo and Nick were great and had good quality work. Their communication and helpful tips were greatly appreciated.

Brandon was awesome. Set up my smart home and alarm and showed me how to use it and customize it to my preferences. I'd highly recommend KPS Alarms and Brandon. read more

DO NOT GO WITH KPS ALARM. They will rip you off. Trust me not a good company. We are being over charged for our monthly and our term is not what was told to us. read more

I have nothing but amazing things to say about KPS! They have provided me with great service, not only with their products and instillation, but also with their customer service. I would definitely recommend them!! read more

Great service! We feel so much safer knowing our home is secure. You can also put a pound limit for a dog so the alarm doesn't go off if your dog is roaming around. read more

Rigo was very professional. He explained the process clearly and completed the job in a timely manner. Would definitely recommend.

Dexter is the sales rep who called me as my new home was closing. He was very professional and helpful. He even called me after my system was installed to make sure that I was happy and to see if I had any questions. The technician who came out was professional showed me the app and showed me how to use the system. I like the cameras better than my previous ADT system. Great company and I love that they're locally owned in California.. read more

Review of KPS Alarms: My home's security system was installed and occasionally upgraded by C&R Systems -- the previous owners of what is now called KPS Alarms. Recently I was having some false alarms from sensors at two of the alarm system's stations, so I phoned KPS Alarms for help, like I did with the previous company (C&R) for the past 20 years. This time, however, they did not try to troubleshoot the problem over the phone. Instead, they set up an expensive service call for about two weeks away. Today was the day of the appointment. It turned out that the only problem was that a few small, common, household batteries (which I had at home) needed to be replaced in the wireless sensors. I could have easily done that myself and saved the nearly $200 for the service call. The service technician (Eddie, a former employee of C&R Security, and who worked on my system at that time) was great -- which is why I gave this a five-star rating, but I wish that KPS Alarms had suggested that I try replacing the batteries in the wireless sensors when I first called. Unfortunately, this is not my the same level of support that I had enjoyed for the past 20 years. read more

Rigo replaced my system without any sweat. He is very professional and knowledgeable. He knows what he is doing. I am very happy with the service Rigo has provided. read more

I wish zero stars was an option here. We had an alarm and music system put in by KPS when we purchased our KB home in November. KPS touts their great customer service but they provide exactly the opposite. 1) When we signed up, we were promised a wireless keypad for our master bedroom. They now tell us, "that's what your phone is for." 2) I can't get a call back to help setup my iPhone. Today, I've been on hold for almost 90 minutes, still waiting for someone to pick up even though the recording repeatedly says that I am next in line. This company is terrible and of absolutely no help. Shame on KB Homes for contracting them. read more

KPS Alarms - Unbelievable. - Security Systems Near Me - Riverside, California

Highly recommend this company. There integrity and honesty makes them stand out.

I am a real person not a competitor and you were reported to the Better business bureau for your awful service Karl so check your records and quit lying. Spend more time bettering your service instead of lying on here! Next time you lie On here I'll post receipts!!!! read more

Update: I never heard back from David. I called the number multiple times and still have yet to hear anything back. The service hasn't worked for over a year and they have done NOTHING - isn't it illegal for them to charge me with a service that is not even being provided? At this point Im seeking reimbursement and cancellation from the past year. This is ABSOLUTELY ridiculous. I will make sure KB Homes is aware as well, so they hopefully no longer support KPS as a vendor given this awful experience. Should this not be resolved ASAP I will have no choice but to take legal action. Over a month ago: SO UPSET! Such horrible service! I have been with them for 2 years now, and the system started acting up a year ago and randomly goes off ALL the time in the middle of the night... like ALL the time. I finally thought I got through to them and they said management would call me (Ive been told this before) and I waited over a month and did not hear anything back. So David, can you call me? I am waiting for your call. read more

Worst alarm service ever! Called for a tech to come out they don't have anyone available for two weeks. Person we spoke with said multiple times a manager would get back to me. NOTHING! Will never recommend them! read more

Jose Martinez was our installer. This review is specifically about Jose and his install / troubleshooting. Jose was very professional, kind and understanding. He knew what he was doing and was great at explaining it. He was respectful of our house and family. it should be noted that the kps alarms do not work on mesh networks. Even when you disable 5G temporarily to allow for connection. It still did not connect. Jose had to come back out because I removed the Frontier modem and switched to mesh, resulting in the KPS system not connecting. I ended up having to re-setup the Frontier network as a dedicated 2.4ghz network specifically to run the KPS system. While I was doing that, Jose was patient and understanding. I really enjoyed working with him. Thank you Jose for the great install and troubleshooting. read more

Very profesional and Excellent work. Will recommend to anyone. Quick response time. Able to answer any questions

The sales rep at the KB Homes Design Studio was nice and sounded convincing and knowledgeable. However, it all went downhill from there. 1) Quick and easy installation? Nope! It took months and several back-and-forth with customer service before our system finally got installed. And even now, 1 year and 5 months later, we still have a weird error message that we can never seem to get rid of. They insist that it's going to "fix itself", but guess what? It's still there. 2) Customer service? Non-existent! You get nowhere talking to them. We had to resort to dealing directly with the installers to get the initial installation, and as mentioned above, weird error message is never going to get resolved. We were first-time home buyers and didn't know any better. Don't make the same mistake that we did. read more

I am changing my review back to 1 star , & will not change it again what so ever , as they are really unprofessional Don't waste your time & energy Have been waiting for more than 2 weeks now with no reply So they already took forever to solve my problem & now they are unprofessional enough not to get back to me when I asked from something else , although I was going to pay for it , it is not free read more

Great job installing! Initial radio was not communicating with my phone and they came right out and reinstalled. Everything works great so far. read more

Tried to get a quote for over two weeks, person that was contacted went on vacation so still no answer, finally got a hold of someone else only to be told they didn't want to bid the job! What a waste of time! Understandable they didn't want to bid the job just would have been nice to know that the first time they were contacted. Very unprofessional. read more

1* is too kind, I wouldn't recommend this company to Russia!! They do not come out to replace worn down or damaged products without the customer paying a ridiculous service fee. Customer service never puts the customer first with a "Don't Care" attitude. We are seemingly locked into this "Piss Poor" Prison they call a company for 2 more years or we have to pay the U.S. National Debt to get out of the contract. Lesson learned!!! STAY AWAY!!!! Overall a HORRIBLE company to service your security needs. read more

Thanks for providing the customer service phone number. I did call this number and scheduled an installation appointment of WAP last Thursday 1/11. I waited for the installation person to come till the end of the day. Finally I got a phone call from the installation person saying that he had some issues in delivery of the products and he had to cancel today's installation. What?! You don't make sure you have the products before making an appointment with your customers? You told me the products have been delivered in the phone but now they suddenly become not delivered? Today is Tuesday. I am still miserably waiting for the WAP installation which I have been waiting from (the end of) last year. read more

Unreliable, untrustworthy just an all around bad company to do business with. I can sit here and write an essay of all the unethical and unprofessionalism i have experienced from this company but im done spending my time on this worthless company. Under the Table Deals from drivers/installers. More expensive than big companies like ADT. No bills/statements. Harsh Cancellation penalties. Outdated Tech. Uneducated installtion men. 2-3 Days minimum for any work small or big. Most Rep are at least 80 yrs old, which make the application process hell. NO CALLS AFTER FIRE/BURGLAR ALARM -Also do they apologize when i tell them, they say no WE HAVE NOTHING TO DO WITH THAT WE OUTSOURCE TO ANOTHER COMPANY. Just that statement alone should let you know to stay clear from this company. read more