Genarro D. Do I know you? No ....I never actually talked with you, It was Donald M. not you. I'm not quite sure how you are able to give a rebuttal to my facts that you were never there. Don actually got disconnected on Friday in our first initial call and he called me back and said that he was in a drive-thru with his wife, so you obviously were not there nor a part of this conversation when he said get other bids and ask around. Now, if you were with him Monday when he called me , and after I called him after 15 minutes later after I got a return call from another bid, then I'm sure you heard when he said a couple of times, "I think I'm on the Price is Right", and he hung up on me, though I highly doubt that you were ever with Don.
As for as calling me a liar and I'm using Yelp for weaponizing and bullying; well...say what makes you sleep better at night but you still have a problem on your side because you don't know how to work through proper customer resolutions. It seems that your team just gets angry, defensive, and lashes out like Don did, and you in your response since you're the co-owner and you were never on these calls and just covering up the problem. Maybe you should have called after reading my 1st review to get the story straight before responding to my rating. I didn't break the verbal contract, I actually wanted to work with Don to work things out, told him what I got, Since he told me it was going to be the best rate and get another bid. Of course that was prior to how unprofessional he was saying you're I think I'm on the price is right...then slamming the phone on me.
After reading your reply today Thank God I didn't hire anyone from your company. I don't control what happens when another contractor calls me 15 minutes just after I talked with Don on Monday. I do agree it was not an ideal situation, nevertheless this is what happened. And both Don and you and how you handled this is very unprofessional.
I don't care how good you say you are at your job and what certifications you have. Your attitude and how you deal with people and your attempt by resorting to name calling...i.e. liar etc... lol because you received a negative experience a in rating...says a lot about you and your company. You should do a better job of getting down to the root cause since you don't get negative reviews in the first place ;).
By the way $400 is not 3/4 or 75% of your $475 price quote, its only $75 dollars off...is closer to a 15% discount not 25% as you alluded . Trust me - I don't want any discounts nor any work from your company. I've already gotten my situation taken care of, just wanted a chance to respond to your attack towards me for calling me a liar, and saying I'm using yelp to weaponize and to bully you, when it's you who is trying to bully me for leaving facts about a very unprofessionally managed situation that happened with Don, not you! Like I said, I don't know you nor did I never actually spoke with you but If you are going to attack my character when we never met nor talked, nor we never crossed paths merits my response.
As far as I'm concerned your lack of professionalism with this yelp response since were not on my calls, adds insult to injury and says a lot about your company as a whole, again this says myriads of how great you are. How you handled this too also shows how professional you are.
Be well - Genarro D! read more
