On June 14, 2019, another AC company came to my house and diagnosed and fixed my AC in about an hour. Total cost $324.00. I got ripped off by Cobalt for $845. (See pictures) In response to your comments David...... David I have never bullied anybody to get my way, I told you before you left my house, before I paid your $845; I was completely dissatisfied with your company and you failed to complete your verbal contract with me. I told you that you failed to complete the job as promised and I would post my poor experience with your company online and make complaints with the BBB and State Contractor's Board. These are my rights as a consumer. I am a man of my word, always! (Even when I could have withheld final payment or contested the charge with my credit card company, I didn't) I never shared with you or Jose that I was in Law Enforcement, nor used that to imply any authority or bullying. That allegation is dishonest. I invited you into my home, with my wife and kids, and yes I have law enforcement related items. Jose, your employee, and I had a conversation in my garage without you present where he stated if I paid $845 to check the leak and charge the system that the problem would be fixed. If he was honest, he would tell you the truth. If he would have told me, like you wrote in your formal statement to the BBB, that the $845 was "to continue the diagnosis and not to repair the system" like you claim, I would have paid the $99 house call fee, thanked Jose for his time and got a second opinion. My gut tells me you know the truth. It is a mark of poor integrity to fail to take personal responsibility for your employees' statements and point the finger at another company. You have also made statements as if you were part of the conversation, but you were not. I know you have not been in business long, but I hope you learn from this mistake and your employees give your customers accurate and realistic expectations in the future. I have a feeling if you were the one who arrived for the service call, we would not have this issue. I have worked with 100's of contractors in my life. Almost all contractors I have worked with on my Yelp page have received 5 star reviews because of setting clear expectations with agreed upon price and quality work. I have never before felt the need to file a complaint or initiate litigation, you are the first. read more

Cobalt Heating and Air Conditioning - Bad times.... - Heating & Air Conditioning/HVAC Near Me

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The owner David Earls is a con artist who cannot be trusted. Not so long ago he tried to sell me a new Central heating and A/C unit. However my current unit although over ten years old works just fine. Mr Earls told me that my furnace was emitting carbon monoxide fumes inside my home. He then Quoted me prices to replace the unit. I called the SoCal gas company that same day who came out and checked the unit but found not a single trace of carbon monoxide. So just beware of David Earls smiling lying face! read more

David has the ultimate customer service very attentive & a problem solver very handy gives several options very explanatory & detailed recommendations of preventative measures ,up to code measures better safe then sorry assessment measures he is the only HVAC guy I would use & refer to anyone A+ Service & his recommendations are spot on If I could give more stars then 5 I would read more

Dave is my families go to guy for Heating/Cooling HVAC needs he's an honest reliable man and really cares about his customers. I enjoy how thorough and passionate he is about his work and great customer service exceeded my expectations. I highly recommend making him your go to guy. read more

Our AC stopped blowing cool air on July 4th. I reached out to multiple vendors and Cobalt was the only one that replied and scheduled a time on calendar. David was very courteous and professional. He diagnosed and fixed the issue quickly. Highly recommended! read more

Excellent customer service! Excellent services offered at reasonable prices! Well worth the investment!! Listens; advises wisely; gives options and expert explanations; exquisite work ethic; punctual; accurate estimates; worked within budget perimeters and work was completely thorough; David went above and beyond in all professional aspects. I HIGHLY RECOMMEND COBALT HOME SERVICES! read more

David came back this November and once again impressed me with his thoroughness in examining my HVAC unit. He also explained in detail what exactly was going on with the various input and output levels. He did things that would save energy, so I'm thrilled with that aspect!!! David's services provide me with a feeling of safety and confidence that my system is in tip top shape. A complete and thorough maintenance appointment of my AC. David was professional and did a meticulous inspection of my AC unit. He explained everything in detail to me and I felt his pricing was extremely fair; offering a monthly price OR a package. I had a concern about a noise I was hearing and he explained the cause, which put my mind at ease.He will be back in November to check my heating system. I cannot give enough kudos for a job well done! read more

While installing the our Nest thermostat over the weekend we lost power on one of the wires and after troubleshooting with Nest we were pointed to a list of Nest Pros in the area. Cobalt Home Services was one of the companies that was listed as 24/7 so we gave them a call. David picked up the phone and I told him what the problem was. He wasn't able to come out till Wednesday (it's labor day weekend) so he offered to walk us through a possible solution. It was a relatively easy fix and so we were able to get our AC up and running again. From this we are extremely grateful especially since we have temperature in the 90s this weekend. They truly run an HONEST business and I'm bookmarking Cobalt Home Services for all my future HVAC needs. read more

David is super well mannered/natured. Easy to talk to and solved my problem! Got me in when my issue was pretty time sensitive! Could tell he wasn't going to try and sell me on more stuff that I just didn't need .. or didn't understand. Will definitely recommended him to friends or family! Call him today! read more

Cobalt home services was assigned to me as AFC home warranty. David was very professional and look out for customer's best interests! He found the problem with my Central AC/Heating issues and fixed it quickly. Not only that, he also gave me some extra tips and advice for my system to help me save some money. He truly offers an excellent quality service! read more

This review is solely for customer service. David is very knowledgeable and honest. I was price comparing and he was able to educate me on the the check list items I'll need to look out for in order to get the job done correctly. I didn't want to waste his time or my time and told him what was i was comparing with and he was honest that he cannot beat the price. When speaking to him, he was not in a rush like other companies and took his time explaining things. I really appreciated his honesty and time. Thank you. read more

We are SO glad we hired Cobalt! David (owner) came out on a Sunday afternoon and he was so professional, thorough and helpful! It was an education working with David, we had no idea what we were doing with our furnace. He stayed into the evening hours to make sure we were back on track. His prices are very reasonable and he is truly caring about his work and us- I am going to recommend him to all of my friends! Best call we could have made. Thank you David! Gary Moore Riviera Village read more

I found Dave on Nest's list of recommended service technicians. I had spent 45 minutes on the phone with Nest's Tech Support and they were unable to troubleshoot my system. Dave came over the same day and was incredibly professional. He called when he said he would, he arrived when he said he would, he charged what he said he would. I loved that he wore an ID with a name and photo - in this day and age that's very reassuring to know the person showing up is who you spoke to on the phone. Dave made a point of covering his shoes with booties every time he walked in from the outside to avoid dirtying the floor. Dave fixed my problem and recommended solutions to help improve my system without being pushy. Finally, Dave offered to help change any light bulbs that were out free of charge - that's what I call service! All in all I very enthusiastically recommend Cobalt for all your HVAC repair and install needs. read more

David did a wonderful job with s difficult install of my nest thermostat, which required rewiring and a lot of interface with nest. I would have been lost without this real nestologist. Plus my dog loved him. read more

I was referred to David E at Cobalt Home Services for our HVAC. David answered my call and came out the same day. The heater is fixed! Prompt and professional service. I would definitely recommend to family and friends. Janice G read more

My A/c completely went out on me, so I called Dave from cobalt to see if he could come out. He came the same day and stood late until the job was complete. Super nice & extremely knowledgeable. Will definitely recommend him to family and friends read more

David is very knowledgeable. He arrived on time, completed the work as promised and actually went above and beyond to complete an addition part installation. His pricing is fair and his work top quality. read more

Had Cobalt out to maintain my old furnace. David came same day I contacted him and did a great job. The furnace needed some repairs, which he took care of quickly. And, he drove waaay out of his way to get a part for us ! Definitely recommend and pricing is very fair. read more

David was great! He very thoroughly reviewed my existing HVAC package unit and traced the heating issue I was having with my Nest thermostat back to the Nest display itself. He also tested it with a Nest thermostat he'd brought with him. He also waited with me for over an hour for Nest support and gave them all the info so I could get a replacement. read more