The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

This was my second time using MSP after reading many of their positive reviews and knowing they are…read morea local, small business -- which I always gravitate toward when selecting services. The first time, the technician had placed a sticker on our AC unit, so when cold air stopped flowing this time, it was easy to call them. The process was effortless: customer service answered right away, their system recognized my address from my phone number, and within an hour (on a Sunday evening!) they dispatched two technicians. I also appreciated getting a text notification with their names and photo IDs so I knew exactly who was coming. The diagnosis wasn't the news we wanted to hear -- it was time to replace our 12-year-old AC unit. We had already refurbished the motor last year, which gave us one more season, but it had truly reached the end of its life. What I appreciated most was that we never felt pressured into buying a new unit, even though it was recommended. The technicians walked us through our options: spending over half the cost on a refurbished unit with no warranty or going with a brand-new system that came with one. After thoughtful discussion, both between my husband and me, and with the technicians, we decided to move forward with MSP's recommendation and financed the new unit. The paperwork process was smooth, and they were even able to secure an installation appointment for the very next day. As a thoughtful touch, they even offered us a hotel stay to avoid the heat, though we decided to wait. The next day, two installation crews arrived right on time. One worked in the attic while the other installed the unit outside. Both were courteous, respectful, and professional throughout. The real reason I give MSP five stars, beyond their product and service, is how they handled aftercare -- and the glimpse I got of how well they treat their employees. After installation, my husband noticed the duct bracket hadn't been done exactly as he'd requested. Since we have a Belgian Malinois who chews on everything, he wanted the cables covered with a custom metal bracket, which had been discussed with the technician. Clearly, there was a miscommunication. I called the next day and spoke with Bella (the manager, I believe). She explained that this was technically outside their scope, but she listened carefully, acknowledged the issue, and immediately sent her crew back the same day to resolve it. I appreciated that she didn't get defensive, but instead valued our input and honored our trust. Finally, I want to applaud MSP for the way they treat their employees. All four team members who helped us mentioned how much they enjoy working there, and it shows in the quality of their work. On top of that, we were thrilled to learn that the X Series unit we purchased is the kind of product that could be sold at a much higher rate through a corporate AC company (according to one technician who used to work at a corporate), but MSP offered it at a fair and reasonable price. That kind of transparency and value is rare. I truly believe happy employees and fair business practices translate into happy customers, and this company is proof of that. I wish them continued prosperity. Special thanks to the technicians who assisted us: Diagnosis: Brett Heaps and Edgar Valenzuela Installation (1st & 2nd for correction) : Michael De La Rosa and Luis Gonzalez

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Edgar with Year Round was great. Answered all my questions and also gave good advice. He was…read moreprofessional and straight to the point which I liked.

Heater Maintenance. Edgar came out to check out my furnace after one year of using my new system…read more Edgar was very polite and informative. He was able to answer all my questions and addressed my concerns. He left my house as clean as he found it, which I truly appreciate. Great job Edgar and great job Year Round!

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

From start to finish I had a great experience repairing my A/C and Heating HVAC residential system…read more The Service Tech was professional, on time and had great communication. The work was done quick and correct. The bill payment system was a piece of cake and we were able to do everything directly from our cell phone via a texed link. We are very happy and would use Fire & Ice again.

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

Beware of this company. They provided plumbing services at my 87 year old mother's house. The first…read morequote was for $19,000 for a redrain of the drainage system. Then they said there was tree root discovered in the line. They quoted $13,000 more to resolve it. There were no options provided for hydrojetting and a liner. We do not know anything about plumbing, so we did not question the additional cost. We had to trust the techs providing the service. We requested a refund and the company offered $4,000.00. We feel that given the cost, we are warranted a higher refund. The company refused. Although the owner states that options were given to my mother, they were not. I, (daughter), was there at the time of the tech's explanation of the work and so was my cousin. The tech spoke to my mother in Spanish, my cousin speaks and understands Spanish, and she also stands firm that no options were given to my mother regarding the option of hydrojetting and liner. If there were options my mother would have chosen the lesser cost. We are very upset with the dishonesty of this company. So, make sure you research costs of other plumbing companies before using this one.

I can't say enough great things about this company! They return calls promptly, show up on time,…read moreget the job done accurately, and their prices are very reasonable. Additionally, they are willing to share their knowledge in layman terms which helps the customer avoid future problems. It's refreshing to deal with an honest company that genuinely cares about the customer. I give them 10 stars a a huge thank you. We HIGHLY recommend them.​

This is the second time I've used Logan AC. The first time I contacted another highly advertised AC…read moreservice and was quoted $7,000. Logan AC came out and located the problem and fixed it for much less. This time a different unit and again found the problem and fixed for a very reasonable price. It's your money, but why pay more for the same work.

Had Michael come out to clean my air ducts. He was so professional and courteous. He was very care…read moreto protect my furniture under the vents so that no dust or dirt would fall on it. I would highly recommend them to anyone for HVAC services, especially duct cleaning.

Always on time and with good communication throughout the whole process . Fair price for the work…read moreneeding to be done . Very accommodating and considerate for my own schedule. House cooler than it's ever been .

We have been Service Champions customers for many years and have our AC and heating systems…read moreserviced on a regular basis. Naturally that means we have seen many technicians over those years. Yesterday JOSH MISUELA serviced our heating system. We are very pleased with the work he performed and how pleasant he is to deal with. He went above and beyond as to thoroughness of the service done, inspecting our attic insulation and flushing out a drain pipe. He kept me informed as to what he was seeing when doing the service. He is very organized and efficient. Overall, Josh is one of the best technicians we have seen from Service Champs. Additionally, he's a nice, pleasant person. Very polite and engaging. And, true to the company's belief in doing a good deed during a service call, Josh changed some light bulbs in an outdoor light fixture for me. Great job, Josh. Thank you.

consumer be aware ! Every time my mother has used them they talked her into buying or ordering…read moresomething else. Just when I can't think of anything else she could possibley need or use. They find something wrong with something they previously sold her. Souriously wondering if not taking advantage of her age.

My old HVAC unit was old and the electric bill was crazy high. I was looking for a replacement and…read morereceived a couple estimates for different options and brands. Among the options, Anthony did offer a good price for CARRIER - 4.0 TON 18 SEER VARIABLE SPEED HEAT PUMP AND MULTI STAGE FURNACE. I did a research about this particular unit and decided to go with it rather than going with other brands like AC Pro and Daikin where they asked for about the same price. Anthony also matched the 12 years warranty offer like Daikin. 24 months payment with 0 interest was also another good deal. The crew Jose, Ethan and Oscar showed up on time and completed the installation in one and a half day. The old unit was removed and platform was inspected before putting the new one in place.they also installed a new breaker box for safety. The finished looks a lot nicer than my 20 years old unit. Overall I'm happy with the service and can't wait to seeing how it gets us in summer.

I had a problem with my AC. It wasn't working so we called diamond air…read more Very fast service. They arrived the same day. Very organized. They came when they said they would. Communication was great -took pictures and explained problems. No upsell. Great price. Technicians were nice and professional. Tested my ac to make sure it worked. Definitely will use them again!

Davidson's service and understanding of what needs to be repaired equates to quality work for a…read morefair price I called for a service of our air conditioning system but thought maybe there was an additional issue. Troy identified the repair needed and ordered the part the same day As soon as the part was in he was baxk to install. Terrific company to do business with.

I called Davidsons and asked what they would charge to charge my Mini Split. I explained to the…read morelady that answered that the unit was new, and all I needed was the unit charged since we lost most of the freon during installation. She informed me that the service call would be $89.00 and that they would text me an estimate. I received the estimate via text stating that, as previously discussed, a $89.00 service call charge and an additional charge of $700 to $800 to "Repair the unit" (Remember, I asked only for the unit to be charged). I was shocked to say the least, talking about a hyperinflated estimate. It was quite obvious that all they intended to do was fleece me for $700 to $800. At this point I was totally disgusted with the estimate. My daughter showed me an add on the Next-door Ap, I called the number and explained what I needed to the technician. Within 1 hour the technician was at my home, checked the unit and stated it needed to be charged due to low freon. He charged the unit, and it worked great. TOTAL COST Service call and 1.75# of freon, $125 plus I gave him a $25 tip for his prompt service. DO NOT TRUST DAVIDSONS TO DO A JOB FOR YOU, FOR SOME EXUBERANT PRICES GET OTHER ESTIMATES. DO NOT LET THEM TAKE ADVANTAGE OF YOU. If it was possible I would give them a MINUS 5 rating, what a disappointment .