Excellent service and very polite and professional. You will pay more, like most larger companies. Even twice the price of a mom and pop shop. So weigh your decision. They are great though. read more

Changing my rating from 1 to 4 stars. We encountered some frustrating friction and delays during the permit and closeout phase of our new HVAC install, but Year Round's after-sale warranty service has been exceptional. When the AC failed on a Friday evening, they sent a tech out Saturday morning to diagnose the issue and had a complete outdoor unit warranty replacement installed by Monday. I greatly appreciate their fast turnaround and the fact that they honored their labor and equipment warranty without any hassle. A company that stands behind its work this quickly deserves credit. read more

These guys came out a year ago when my AC was not working. Technician Christopher came and looked at my system and quickly determined that I had no other option but to replace the unit with a new $20,000 unit. He called in his buddy, who came into my house and asked repeatedly "so you're the home owner?" "So you're the only one here making decisions?" "You're single?" He pushed me to buy a new unit and went over financing options. Told me if I signed that day they'd give a substantial discount. I felt that this whole interaction was pretty predatory. I told the tech I would need to think about this, and get another opinion. While the tech was here, he replaced a part to get the system working for the time being. They gave me an invoice for over 1000 dollars. I told them I'd need to have my dad look at the invoice and make sure I wasn't being over charged. The invoice was vague and did not list the parts that were replaced. I asked the tech to let me know exactly what was replaced. He wrote down a list, still pretty vague. My dad said that the parts replaced should have been around 400. Not over a thousand, and even with labor, this invoice seemed pretty unreasonable. I called the company back to discuss. They would not tell me exactly what parts they put in, and ultimately decided to drop the invoice completely. My assumption at this point was that they knew they were being shady. Fast forward to now. My system is freezing and not working properly. The tech from another much more honest company that came out today said that tests are showing multiple types of refrigerant, which could be causing my issue. I called year round to let them know that they should have drained the system before adding another type of refrigerant, and they maintain that they never added any refrigerant when they were here last. I think that this company is not taking accountability. I let them know I'd be leaving a review to share my bad experience. Shortly after I received a call from the owner of the company. He asked me to explain my issue, and when I did he denied that his techs would ever act in the predatory manner I described. I told him I did not wish to speak with him any more as he was not taking any accountability, and that this in fact was my experience, and I would be sharing it in hopes of protecting others. I hung up the call. HE CALLED ME BACK TO THREATEN LEGAL ACTION IF I "SLANDERED" HIS COMPANY! This review is not slander. This is an honest account of my experience with this company, and I will not be bullied into not sharing. I can't imagine how many of their customers have fallen for their predatory tactics. Honestly I feel pretty nervous that these guys have my address and could retaliate. Luckily I've got cameras and will be on high alert. This guy was pretty upset over the phone. read more

Thank you Isaias for coming out and assisting us. I am grateful for the membership that was offered to us, very affordable. $197 for 2 visits for maintenance. This was more affordable than other companies that I called around. read more

Traci M. I had a situation with my hot water tank that was finally resolved yesterday ! I spoke with Raphael who helped me resolve the issue. The team came out yesterday and provided me with a new hot water tank, along with amazing service. I now have hot water !!! Thank Year Around for addressing the issue. read more

My system is a 20 year old system that limps along but still works and I was weighing the options of a tune up to get through the season or put repair money towards a new system. I sent out inquiries on yelp and Year Round was one of the contractors. They got back pretty quickly but I was unable to take the call for a bit and they were texting and calling a ton, very persistent. In general, the company seemed very friendly, very competent, but their pricing is quite a bit on the high side, and their sales tactics are a bit tired. I don't think they deserve a 1 star for it but fair warning to others to watch out for sales tactics. When I was finally able to field a call, they got a tech out the next day. Tech was very friendly, took amperage measurements of the capacitors and motors and priced out a new capacitor and fan motor for $1700 but mentioned a more senior tech was not far and he could come by and take a look. The more senior tech cleaned my condenser without me asking which, ok, cool, thanks, but that felt kind of like entrapment by doing it without permission so I was a bit wary that it was a tactic. They said that yeah the 1700 fix could get me through the season but that the system was on its last legs and that I should meet with a sales person to talk about replacing. I was a bit wary again, a dedicated sales person is a bit of a red flag. Told them I'd rather not, they then offered to replace the capacitor and the fan motor then and there and if I decide to buy a full system they'd credit that 1700 towards that. Again, I said no thanks (remember, my system technically still works), I'd rather not waste the tech's time if I end up buying anyway, which he hesitantly accepted. The sales person was supposed to come by in the evening and about an hour before they came by the fan on the condenser unit stopped working. I'm not saying they did anything to it cause I don't know for sure, but the timing was a bit too convenient so I'm putting it in my review. I went out and got it spinning again and it has worked ever since. He wanted to check the unit again when he got here and seemed a bit perplexed that when I said it was running fine. After he checked out the unit and we chatted about backyard stuff (guy was very friendly) we went inside and it turned into a timeshare presentation at my dinner table. He had laminated pages in a binder, package printouts, and everything. After some hemming and hawing about the differences between the units he shared prices. $24k for a single stage Lennox system, $27.8k for a 2 stage compressor Lennox system, and $34.9k for a variable rotary Lennox system. I was starting to understand why they were willing to "fix" my compressor at sunk cost with the bet that I would buy. The margin was huge. I asked if that included any duct work, he said no. I was about ready to say no thanks but then he found an excuse to "call their dispatcher" which just about made my eyes roll because this is such a tired sales tactic. TLDR, they "could offer my the two stage for the price of the one stage if I get the work done tomorrow" and that if I said no they wouldn't honor the offer in the future. I said I understood and said farewell. Again, very friendly, attitude seemed good, but there were so many coincident sales tactics that took place that made me feel really uncomfortable going with them. read more

Our AC unceremoniously stopped pumping out cold air last night. Called this company and a tech was at my house within a few hours. Really nice fellow named Edgar fixed the issue in less than 15 min! Turns out the capacitor just needed to be replaced. Really appreciate the quick turnaround and professionalism. Please don't hesitate to call these guys for your hearing and AC needs! read more

Christopher came in to check our leaky ac and found out the 3 year old patchwork of a system my dad's unlicensed contractor friend had taped together was "not up to code." He walked me through what went wrong and offered a reinstall. When we decided to replace the system he price matched a lower bid and worked late getting all the paperwork ready so we could have a quick turnaround on the install. Chris goes above and beyond. Not everyday you meet someone new who treats you like an old friend. He certainly made me feel like I was getting the friends and family treatment. read more

let me tell ya about my technician, Julian. He's a very young, enthusiastic but, knowledgeable person. He's very alert to keeping your home as clean as you have it. Always wearing his slip on "booties" & carrying a roll out mat to keep from marring the floors. Julian lets you know if anything is wrong with your system. He's knowledgeable in A/C repair, & improving your system if needed. Julian is very friendly, & courteous when entering & exiting your home. He treats your home like his own. For my value, Year Round has met every aspect of what, I need. I trust in them wholeheartedly that, I get their twice a year maintenance program. All the technicians at Year Round are Top Notch! Year Round trains them all right! read more

I first contacted Year Round heating thru Yelp and Katie responded right away . My air conditioning wasn't going lower than 84 so i reached out to them. Katie send me a confirmation text scheduling for today between 5-7 pm and no one showed up at all not even a call and the last text message was around 5:15 and it says tech will be there towards 7 but it's 7:30 already will have to contact another company very disappointed. Just got a text at 8:20 ask if I want the technician out now or schedule for tomorrow I appreciate they reached out to me but you could of at least send a message or call around 7 to let us know its still going to be a while instead of leaving us hanging until an hour later. A update the company has reached out to me after there system crashed and wasn't able to reach out to us until very late last night . This morning I got several calls lets me know they can have someone out to my house between the hours of 8:30-10 am . I gave them a chance to come out and take a look at our ac unit. The office kept me in the loop of what time the technician Christoper was going to be here . He was on time and very nice . He explained the process and let us know what the problem was and was able to take care of it today . Thank you guys read more

Year Round Heating & Air Conditioning - The communication between Kate to come out and see what the problem is - Heating & Air Conditioning/HVAC Near Me - Redlands, California

I've never been more impressed by the Quality of service and the attitude of the people working for Year Round Heating and Air. From the receptionist to Julian the repair technician that showed up. His show of expertise and troubleshooting was on point. Thank You for providing such a positive experience. All this service without a bill. read more

Excellent service by Tech, Alex. need evaporative coil, warranty with parts mnf became an issue which is holding up the decision to go ahead with the replacement. Same old story from mnf. of evaporative coils - not wanting to give 10 yr. warranty which is required by law in California. Not the fault of HVAC company, however, delays being able to complete the problem. Hopeful we will eventually get it figured out. Alex very helpful about following thru, attempting to get warranty issue resolved. Peggy T read more

DON'T use this company owned by Rafael Zaragoza!!!!! They installed two wall heaters for us and left without leaving the inspection paperwork. They said it would be sent immediately. I have been waiting for six weeks and have made dozens and dozens of phone calls to the receptionist who hasn't got a clue and refuses to give me any other phone numbers to find out the progress of my paperwork. This is maddening. I'm not even sure this is a legitimate company. Zero stars if I could. Again Don't use them save yourself unnecessary stress. read more

Edgar was awesome! Professional, clean and gave advice for cleaning the system. Highly recommended, Edgar came out same day and had our system up and running within a half hour of arrival in 90 plus degrees. Also Katie on the phone was highly professional and caring, my girlfriend wishes she had employees that professional lol. You guys rock! read more

Year Round Heating & Air Conditioning was very prompt in responding to my inquiry and scheduling a technician to visit our home. Alverto Ramirez was a pleasure to work with. He excels beyond expectations when it comes to customer service. Polite, knowledgeable and explains all options with recommendations and transparency. Honest and his hard work is much appreciated especially in the late evening of the day. Year Round Heating & Air Conditioning has one exceptional technician that is hard to find. AC Unit fan suddenly not operable and no cold air from our interior vents. Replaced dual capacitor and installed hard start kit to get our AC Unit back up and running. Definitely recommend. read more

Year Round Heating & Air Conditioning - Replaced dual capacitor in AC Unit. - Heating & Air Conditioning/HVAC Near Me - Redlands, California

Unfortunately this company seemed good for the actual repairs but when the technician was finished we were overcharged and we didn't receive a receipt. The tech was aware of the overcharge and said it would be resolved but it has been two weeks and we still have not received our refund for the overcharge. read more

Julian is the nice guy. And on time and did the good job. Definitely will call again anytime.

Nick was very informative during servicing my air conditioning unit and was very professional. He answered any questions I had during the service. The quality of service that I receive from year round air conditioning and heating is very great! read more

Had an amazing experience Chris was super friendly and knowledgeable about everything I could not recommend him and this company enough

This is the second tech I had come to assess my problem. The first tech saw that I had a sealed attic and recommended installing $15,000 of minisplit systems to solve my problem. Year Round, had more inspection tools to examine my inaccessible vents and found my problem to be an overworked, dust-caked blower fan. He fixed it and solved the problem for $400. The tech worked diligently to find the problem and documented everything with pictures and videos to show me the problem. It was a good experience and I'd hire them again. read more

I hired Year Around Heating and AC to remove my old systems and install a new modern air conditioning system. I received about 6-8 other quotes from different companies, but I could tell Year Around was different from the beginning. They pointed out things during the initial estimate that other companies did not. Additionally, they had competitive pricing and satisfaction guaranteed. A couple days later they sent two crews to remove my old systems and install the new systems. Everybody that I encountered from Year Around Heating & AC was professional and friendly. They answered all my questions and insured I was 100% satisfied with the job. They respected my property and left it very clean. I would without a doubt recommend Year Around Heating and AC based on my experience. read more

Friendly customer service... Technician was very helpful in helping me understand what the problem was and what caused the problem and future solutions to foreseeable future issues. I however used the wrong card with a higher interest rate realizing my boneheaded mistake, I called customer service and was able to resolve the problem with the right card. This organization is very professional and laidback at the same time. Enjoyed my experience so much that I joined their membership and received discounts on parts and services and became a VIP member to get help before a non member moving me to the front of the line!!!! Don't hesitate, go with this company and become part of the family. read more

Edgar came to my home for A/C maintance, clean my unit, very professional and friendly educated me on the importance of the unit to be clean and running efficientl. Thank you, Edgar come again read more

The Technician (Adrian) was very professional. Performed the maintenance is a timely manner, went above and beyond by cleaning the ac vents & attic door entrance. Answered my questions respectfully. Awesome company great service. read more

We had an excellent experience with Julian from Year Round servicing our heating and air unit. He was professional, knowledgeable, and took the time to explain everything clearly. The service was efficient, gave suggestions on serbice no pressure. Super helpful.. We truly appreciate the great customer service and would highly recommend Julian and the Year Round team. read more

I'm giving this a three star because though my air conditioning system is up and running and working great. The great customer service I received when they installed everything and all of the promises that I was going to get after and the next steps have not been fulfilled. I was told that there was going to be an inspection. I have never been reached out for that and also I was told that my unit was going to get serviced every few months and filters replaced. It seems like they just took my money and disappeared. (Update) 10 min after writing my review they called me set up the appointment and brought over new filters for my unit! read more

Alex did a wonderful job and was very thorough about checking everything and going over what he found and the cost for repairs. He was up front on what we really needed which I really appreciate. read more

Julian came and serviced my ac and he was polite, professional and I truly enjoyed the interaction! Definitely would recommend him!

John was very thorough and informative. He was polite and knowledgeable. We have been customers of theirs for a few years and have always had a good experience. read more

My AC unit went out a few days ago. The company sent over Robert who was able to explain everything to us and was able to fix the issue. Great customer service and I high recommend this company if they have employees like Robert. read more

I think YRAC might be psychic. I was just thinking that I should call for my annual tune up before the summer sets in and lo and behold! They called me to check on my system and offer the annual tuneup! It's always a pleasure to speak and work with Annalynn (I still don't know if that's how it's spelled LOL) but you'd be hard pressed to find someone nicer to speak to. They had an opening same day in the afternoon which I obviously took. Edgar arrived on schedule with advance notification as promised and immediately got to work. Edgar asked me if I had any concerns or issues I wanted addressed and I did have one which he did check. Even though I told him he didn't have to, Edgar insisted on using his little booties to keep my home clean when going in and out which speaks volumes for the little details. Edgar cleaned and inspected my condenser and main system cabinet quickly but efficiently. Edgar found 2 opportunities to improve my system and explained the benefits of both but didn't insist or force them on me. He simply educated me so I could discuss with my wife and decide which, if either, route we would take. It's been a pleasure working with YRAC since day one and I'm glad we decided to go with them when we had to replace our failed unit 3 years ago. I know I'm in good hands. read more

I want to give a 5 start review to Robert D. He discovered an issue that we believe has been causing us health issues the past year. Our family is super grateful that he took his time, listened to what I was saying, figured out the issue, and fixed it on the spot! This man is definitely deserving of 5 stars! read more

Club membership service was excellent Julian Garcia was very professional as always Year Round goes above and beyond and Julian was so polite. read more

Very adaptable to my schedule. Was able to accommodate the same day change I needed. Edgar who came was very friendly and informative. I had to find a new service provider since granger left me high and dry and they decided to just not service my area after I purchased a system with them. . I went with a maintenance contract with Year Round and I have been very happy so far. read more

Adrian was really professional and really explained all of the work being done. I would recommend him anytime.

Alverto and his colleague were true professionals. They were on time for our appointment, was very courteous, and were thorough in their inspection of our AC units. Alverto also explained to us multiple options for our units and gave us ample time to decide on what's best for our family. He and his colleague represented the company very well and we are impressed by the service provided. read more

Year Round Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Redlands, California

Edgar was great!! Would highly recommend having him help out with all your AC needs :)

Adrian B. provided excellent maintenance service on my HVAC system that I purchased from Year Round. He was on time, courteous, respectful, knowledgeable, and informative. After he completed the maintenance service, Adrian took time to show me photos and give me an overview of the inspection and service which was very helpful and greatly appreciated. Job well done, Adrian! God bless you for your good and faithful service! Year Round is fortunate and blessed to have you on their team! read more

Adrian was fantastic, very personable and knowledgeable. He even offered to help bring my trash cans in since it was trash day when the appointment was scheduled. He kept me appraised of the work he was doing along the way and was friendly the entire time. I would recommend him as a tech to anyone. Thank you so much! I will use this business again and request him specifically. read more

John our Technician was extremely knowledgeable and was very professional. Highly recommended!! We plan on taking out an annual service contract with the company. read more