We bought a new AC unit from JL Cantrell a few years ago, and last night, when it's the hottest it's been all summer, our AC went out. Of course, that's apparently in the book of rules, just at the most opportune time, right? So, my husband texted Jeff, with the company and he responded first thing this morning and actually came out to the house before noon and replaced the faulty capacitor AT NO CHARGE!!! who does this anymore?? This is reminiscent of the 'old fashioned' service you'd hear about from your grandparents! It seems unheard of today and I'm so impressed! Of course I would recommend this company for all of your heating and air conditioning needs, they are FANTASTIC! Thanks Jeff, you're a cool guy and it says a lot about your company! read more

He came to replace a capacitor, but also discovered a refrigerant leak. He fixed that right away. He taught me a lot about the unit, and explained everything in terms I could understand. Really appreciate him coming on a Saturday morning to address the problems. Nice guy, affordable, and very very knowledgeable. read more

I try to use local companies when the option is available. I'd definitely recommend this one to friends and family. They were professional, quick, and knowledgeable. I will be using for any future needs. Thank you! read more

This review is on behalf of my mom, Hillary. Wow! I was beyond impressed with Jeff's speedy response! I texted him at 6am explaining a thermostat problem I was having, hoping to get someone out that day, which I thought impossible during this cold weather. He texted me back 15 minutes later and walked me through an easy fix at no charge! I was dumbfounded. Unheard of these days! Needless to say, Jeff is a good, honest man. I won't hesitate to call him again with my AC/heating needs. Thank you, Jeff! read more

First of all Jeff is one of the nicest individuals you will ever meet. Needed a new HVAC system both heating and cooling. He methodically looked at our current systems and came up with right system and size for our house. He did not over sell us or make recommendations that weren't necessary or appropriate for our home. His price to replace these systems was very reasonable as well. Best that I've seen. Though, I think I was most impressed by his workmanship. I would consider him a master craftsman at his trade. The neatness and quality of his work is observable and impressive. I'm still in awe of the improvements and difference in the air quality in our home since he completed his work. Would highly recommend him and his team! Larry read more

Jeff is, without a doubt, the nicest and most honest technician I have ever used. We hired him several years ago to fix our (very old) AC, and he was very reasonably priced and got the job done right away. (He didn't try to talk me into a new system, which impressed me as well.) Since then, I have called him at least once a summer when something with our AC acts up. He always calls me back and talks me through a few things to troubleshoot the problem. So far, his suggestions have always worked and we haven't needed him to return to our house. He is genuinely a kind person. I completely trust he would never take advantage of anyone or recommend a service that wasn't necessary. Highly recommend calling for all your AC needs! read more

Jeff is extremely knowledgeable and very competent in the heating and air conditioning trade. I highly recommend him and plan to use his services for any future HVAC work. Cold AC. Thanks Jeff. Kirby read more

Trustworthy and Honest! When my house AC stopped working I got bids from Burgeson's and others for the replacement of the unit and furnace. JL Cantrell had the lowest bid (by thousands) for the same service. Both the bid process and installation were great! Jeff and Noah were professional and knowledgeable every time I talked to them. They are good people and unlike some other repair services, I had no problem giving them full access to my house. Their work was great and the install looks very clean. I even had questions after the install and Jeff got back to me right away and even offered to come out after hours to talk to me in person at no charge. They were better than 5 star and I cannot recommend them enough! read more

Very excellent service and came quickly to fix our AC problem!!! Was in and out within 20minutes! Thank u so much!

JL Cantrell is an exceptional company! Not only did they come the same day to service my HVAC but they worked efficiently and thoroughly. And their service cost is extremely reasonable. Look no further for your air conditioning and heating needs. JL Cantrell will become my new HVAC service provider! read more

***5/24 Update*** Upgrading the rating based on Jeff Cantrell's customer service. I emailed him directly regarding what happened and he has provided a refund of the original job. Appreciate the customer service and the prompt response. *** I typically don't like to do reviews, especially negative ones. However, my experience with JL Cantrell has been pretty disappointing. I had an initial appointment set up with to replace a copper line. The day of no one showed for an hour and I had to call and remind them they had an appointment with me. Subsequently, they were supposed to do a follow up appointment to check for a refrigerant leak. The first time I set it they said they ran late and had to reschedule. The second time they just no showed and the third time, after verifying appointment in the morning, they said they would to reschedule. When I responded and said I really need it checked today, they have simply stopped responding. Horrible customer service, especially from a family owned company that claims to pride itself on serving the local company. Very very disappointed. read more

Very happy with the service I received! Efficient work, got a great price!! Communication was on point!!! Basically every key points to earn my business were met. Thank you!! read more

THESE GUYS are HONEST and REALLY GOOD at what they do! And they won't nickel and dime you for every little thing. They are super reasonably priced, and focus on getting the job done. Period. My wife said that we will always use these guys from now on, and I agree. read more

After taking estimates from about a dozen companies, I chose to go with JL Cantrell. They were the perfect combination of affordability and quality for me. Home Depot, Lowes, Burgeson's, All-Pro were all crazy expensive. Then I interviewed some smaller companies who ended up being cheaper but they didn't have the reputation or quality of JL. The owner, Jeff, is super reasonable and easy to deal with. My favorite qualities about him are that he never pressured me into a decision and he honestly works with his clients. Anytime an issue came up, he went above and beyond to take care of me. It has been just over a year now and I am still happy with my system. read more

Wow I am so thankful we found J L Cantrell! My Mother is elderly and her AC went out while I was out of town. She tried to contact several providers but could not get anyone to come out. I sent a request through Yelp once I got back into town and Jeff with J L Cantrell responded very quickly. I spoke to Jeff at 7:40 a.m. and he scheduled us right away. He arrived at my Mom's house around 9:30 a.m. and started to work on the AC immediately. It took maybe 10 minutes for him to diagnose the problem. He had the necessary part with him and it was an American made part! We were happy to hear that as we knew it would last longer than an imported part from China. Within 20 minutes or so the new part was on and the AC was fixed! I was relieved as it has been over 100 degrees and that is especially hard on an elderly person. In regards to the price charged, I knew it was fair as I had recently had the same problem and I actually paid a little more. Since my Mom was a senior, Jeff gave her a discount and we didn't even ask for a discount! After he left, he sent me a text and asked for my Moms name and phone number so he could put her information into his system. He is really close by and wanted to make sure he responds quickly if she needs him in the future. I highly recommend J L Cantrell and will ALWAYS use him for my Mom's AC and will use him for ours as well! Thank you Jeff! read more

Give this great company a call, you won't regret it! I've had my HVAC unit replaced, ducting redone (amazing!), and blown in insulation. My system now has airflow and temp temperature control/retention like it should be. Jeff the owner is fantastic!!! read more

Of course it would have to be the hottest day thus far this year (106*F) when one of our AC units decides to stop working, and we have the great misfortune of discovering this after we get home from work late in the evening. I immediately told my husband that I'm calling Jeff of JL Air Conditioning & Heating. Just as an aside, Jeff came over to fix one of our AC units for the first time last summer. He was friendly, knowledgeable, and made it a point to take care of us - then strangers - as quickly as possible, as it was so hot outside. After he fixed that unit, we asked him to check our second AC unit just in case, and he agreeably did a few weeks later. Mind you, he wouldn't take a payment for fixing the first unit until after he checked the second one out. He really treats all his customers the way he would like to be treated, and his prices are honest and reasonable. For these reasons, my reaction in the event anything goes haywire with our hearing/cooling is to call/text Jeff who responds very quickly - as in within minutes of you contacting him. After I texted our emergency situation to Jeff around 6:45 PM today, he responds and asks when we would like him to come by. Fortunately for us, he was able to come by this evening at 8:30-ish. He finds that a part is broken and tells us that he has to go get that part. He returns, works his magic, and voilà! Our AC unit is back in service! He is finally finished for the day and gets to go home after 9:30 PM. Now that is what I call spectacular customer service. The icing on the cake is that his pricing was just incredibly honest and so reasonable. If you ever need top quality HVAC service, the first and only company you need to call is JL Cantrell Air Conditioning & Heating. And Jeff is the one we will always call and recommend to everyone. Thanks so much, Jeff! read more

I've been working with Jeff, going on my 3rd year. I live in the Mountains, in Twin Peaks. Jeff has rescued me many times. He came when I first moved in my cabins, with 3-6 feet of snow. I hadn't moved in yet. He shoveled himself in and out more than once. I'm so grateful, beyond grateful. I found him through my realtor's recommendation. There's another Cantrell, but Jeff is the one who follows up, shows up and is pleasant to work with. He gets things up and running and fixed without a fuss! And I love that he shows up! It's hard finding someone on he mountain that's reliable and trustworthy. I'm so happy I found Jeff! I plan to continue working with him, using all of his services, and I'm planning HVAC upgrades to my super old cabins, with Jeff this year, since he's great to work with. I highly recommend! read more

Jeff previously did work on my ac and he seemed very knowledgeable and the online reviews were good. He was very nice when I met him in person. However I have scheduled 4 appointments in which he missed and did not call to stay in communication. After posting this review , which is now edited. He immediately contacted me. Ultimately he wanted to send me a gift card for the troubles. read more

About a year ago I had a capacitor blow in the middle of June. It was about an hour after closing so I had planned on leaving a voicemail, but I got through to Jeff. He was kind enough to respond to the late call, and showed up about 15 minutes later. We were up and running in an hour! Thanks Jeff (and sorry for a very delayed--but very deserved review)!!! read more

Jeff arrived promptly to give us a bid for replacing our HVAC system. We gathered several other bids, and not only did Jeff give us a great price for great equipment, but he and his team (thank you Noah and Cameron!) installed our new HVAC system quickly and it works perfectly. I am extremely pleased. Jeff not only gave us a great system, he taught us what we really needed, and recommended a smaller unit for our home than we had before, for better efficiency, durability and lower cost. I am impressed with his honesty and attention to detail. Highly recommended! read more

We are so thankful to have been referred to Jeff and his team at JL Cantrell. We've had some ongoing issues with the A/C unit at our house since last summer and they've been wonderful to deal with each time. We ultimately needed to replace the entire unit but couldn't do so right away. Today they came to replace the unit, and everything went very smoothly. They were professional, organized & efficient. In addition, they're just nice, honest people that are a joy to work with, and unfortunately that's hard to find these days. They went above and beyond during their time here. The new system works great! We are so grateful and would highly recommend them! read more

How do I add extra stars. I believe in doing business with people who do business with me. Even though we are about 2 to 2 1/2 hours away from Redlands, Jeff has come to San Diego to do business with me for several years. When I knew that I was going to need a new HVAC system in the near future I called Jeff. He was kind enough to stop by on a Sunday when he was in San Diego with his wife for the weekend. He looked over what was needed and then when I was ready I called him. We scheduled the removal of the old unit and then the installation of the new one. The efficiency of the new unit is far above the old and Jeff redid the ducting to improve air distribution and balance the flow. The local HVAC companies that I talked to all tried to tell me what I should do based on what their company had available, Jeff listened to what I was looking for and gave me a way to accomplish it. The result is improved heating and cooling and a lower utility bill. I could have gone with a local company, but most of them wouldn't even return my phone calls when I was looking for their business. If you are in need of new heating and air conditioning or just to have your existing HVAC unit repaired, call Jeff. read more

We had Jeff and his team out, to make a repair on our AC unit which was blowing out warm air. He was out one time, and two other crew members were out to other times to replace the coil in the attic. It ended up being a decent size job, but they were on time, the price seemed fair and the AC is blowing out ice cold air. Jeff is our new go to AC person. read more

We were so fortunate to find Jeff and Noah! On the hottest weekend of the summer, our AC decided to go out. Even though it was the weekend and after hours, Jeff still answered his phone. We explained our situation and he showed up within 15 minutes. We had tried calling a few other companies, but they were either unavailable or charged an outrageous weekend emergency fee. Jeff was able to patch up the deteriorating system to provide cool air for the next few days until he could come back and replace the unit. One thing that really stood out to us was Jeff's customer service. He came across as truly wanting to help us out, rather than make a quick buck. Our experience with him was so pleasant that we decided to have him and Noah install a whole new HVAC system, as ours was deteriorating quickly. Jeff was able to get us the best unit that fit our needs, instead of trying to up-sell us. We were able to determine that by the many options and price differences he provided us. He was able to stay within our budget. Another cool benefit of going with Jeff is that he accepts the HERO financing program, which is awesome, because this was obviously an unexpected event. I would definitely recommend this company to my family and friends. You won't be disappointed! read more

Jeff did a great job! Timely, great service, vey good communication, good price structure...if you need help, Jeff is your guy!

People!, look no further. Hire Jeff Cantrell to not only fix and install you're HVAC needs, he will take his time to also educate you on how the system works, how you should choose your settings to keep you're system running at optimum efficiency. I live out of state, My renters back in Big Bear City needed his expertise, Jeff drove up on a SUNDAY!!!! (that showed me how much this guy cares). He easily fixed the issue with the heater, knew exactly how the system should run because of the high altitude. checked in with me regularly, and educated everyone on the system. He's every honest!! read more

AMAZING! They came out same day, even during a 108 degree heat wave. They were so courteous, pleasant and friendly. They explained the A/C problem, showed me the issue so I could see it myself, and then fixed it straight away! They had to run out for a little while to pick up some equipment they didn't have with them, but came back quickly, and then they were all done! Their price was reasonable and I would use them again any day! Will probably call them soon for some upgrades they mentioned. Very happy with their service! read more

My AC broke on a Sunday. Jeff came out first thing Monday and immediately repaired it at an amazing price. I regularly get taken advantage of by contractors. These guys are the most professional and honest guys out there. I wouldn't think twice about referring them to everyone. read more

It's very hard to find a honest business that provides quality work in a trade such as AC repair, especially during the summer. My husband and I have heard stories from friends and family who were charged outrageous prices to have their ACs fixed during summer and we thought for sure, we would be in that boat. Thank goodness for JL Cantrell! Last night (Saturday) our AC decided to give out on us. It's been in triple digits this whole weekend so we expected this to be a pricey fix, but it needed to be fixed. My husband and I began looking online and Yelping for someone who could come out and take a look at our AC knowing it's a weekend and also Father's Day. After reading JL's amazing reviews, my husband called and left Jeff a message, figuring we would receive a call back in the morning, but he contacted my husband within minutes! Keep in mind this was roughly around 9:15pm on a Saturday night. Jeff confirmed he would be at our house between 9am-10am. He arrived as schedule and was very friendly. He fixed our AC, checked out our AC furnace blower (per my husband's request) and changed our AC filter. He actually took the time to go to Lowes for us and return to replace the filter!! Jeff finished everything in great time and did great quality work for an amazing price! My husband and I cannot thank Jeff enough for not only saving us money and from this heat, but for providing such exceptional friendly customer service. You've made a customer out of us and we will, hopefully not have to contact you again anytime soon lol, but will definitely be referring your business to our family and friends. Thank you again! Highly recommend! read more

Jeff is awesome- methodical, practical, and cost effective. He problem solves to avoid unnecessary expenses and has been amazing in helping me getting my furnace up to snuff to sell my house! I would be happy to use him in the future. Excellent experience! read more

I called J L Cantrell this morning and within an hour I had a technician at my home and an exact prognosis of why my A/C wasn't running properly. My technician, Noah, was very professional and walked us through the process and prices to fix our issue. He was also understanding that we needed to speak with our landlord first. I will most definitely be a returning customer. read more

Our AC unit was not cooling properly, so I decided to call JL Cantrell cooling & heating . They sent Noah out to our home, after inspecting our AC unit it turned out to be a loose wire I appreciated his honesty. I will definitely be using there service in the future. read more

I had a small repair I needed for my A/C. Jeff, the owner, provided the online quote promptly and kept in contact to schedule the non-urgent repair. The price was very fair. I could not be happier with the experience. read more

It was 4:30 on a Friday night, and we already had an AC repair-man out. The first guy couldn't help us unless we shelled out $500, so we decided to pass. We called around and no one was available for a week out, but then we found Jeff's number on Google, and he came over within 2 hours. He was on his way home from something personal, but he said he would stop by to check things out. He was able to diagnose and repair our issues efficiently and accurately. Needless to say, he charged us about 1/3 of what we were quoted "to take a look" by the other company. Jeff got everything up and running again. A week later, things are still working great, and we're thankful for his help!! read more

J L Cantrell was great. I had an issue with my A/C where the fan wouldn't turn on anymore. Of course this happened on a Friday evening, and I assumed that I would have to wait until Monday for service, after a HOT weekend. Thank goodness for J L Cantrell. I called them Friday evening, and they were at my house first thing Saturday morning. Nice, respectful and kept the house clean. He even threw on my new thermostat for me (not part of the repair). He was able to chase down a mystery short in the system rather quickly. And I noticed his service call charge was lower than most of the other companies I called. Great guy, great company, would definitely call upon them again (knock on wood I don't have to). read more

If you are looking for a company to be reliable, provide quality workmanship/product, reasonable costs and dependability to complete the job in a timely manner, than J L Cantrell Air Conditioning & Heating is the referral for you. Jeff Cantrell and his team did an outstanding job installing a new heating/air conditioning unit on our 71 year old house. Thanks for giving our old house a new life!!! read more

Even before his visit, Jeff was texting me helpful information when our AC kept blowing its breaker (take a garden hose to the fins). Oddly, the hosing washed out junk from a tree we had cut down ten years ago, this AFTER our spring maintenance from a firm in Yucaipa. Jeff made several visits, and got upstairs/downstairs AC units working right. The upstairs unit had been declared dead - needing replacement - by my former AC service firm (days after it was working). Jeff discovered that the upstairs unit had zero coolant. All it needed was a full charge. Now they both work great! I'm very happy with Jeff's helpful, honest and well-explained approach to the work. He's one of the good ones! read more

Today I had the pleasure of speaking to Jeff this morning and he found time in his schedule to come out to service my air conditioner. He was very professional and personable. He even took the time to educate me about things to watch for that could indicate more serious problems. I highly recommend Jeff and his company. They are a blessing!! read more

Excellent Customer service! I Had a AC problem and with it being hot and such short notice this company meet our needs! The owner himself responded back to me very fast and had his guys out there to my home within a few hours. They fixed our issue. They did not over price or try to up sell anything further that did not need to be replaced yet. They went to the problem and fixed it. We will be definitely be using them again when we remodel our home. Thank you guys! Excellent team you have! read more