Spoke with Jeff Cantrell numerous times before the appointment and he never showed up. We waited for 4 hours. There is no excuse for, at the very least, calling to cancel. I would not recommend J L Cantrell Cooling and Heating. read more

My AC stopped blowing cold air, and for several days my wife and I were miserable (not) sleeping in an 85 degree house. We called JL Cantrell and I was able to have a nice conversation with Jeff (other places I called wouldn't even let me talk with someone to describe my issue). Jeff took the time to explain things and then made me an appointment the very next morning. The guys came out and spent a lot of time thoroughly inspecting things, outside and inside. The problem was actually with the condensation drain pipe that was blocked and required them to be up in the attic to figure this out. They found the blockage downstream where it emptied under the sink in the bathroom, and when they unclogged that pipe, the sensor from the condensation overflow pan stopped triggering and my system started working again. In a nutshell, they were fast, friendly, informative, thorough, and actually I was pretty impressed by the nice detective/diagnostic work they displayed. Nice job! Very happy and now sitting in a cool house. Cost was only $145 and that included the $68 diagnostic charge. Thank you guys! read more

For of you who don't believe in reviews on Yelp, here you go. On 8/1/2016 I got home at 215 pm today and my AC seemed a lil warmer that usual around 82-84 degrees thermostat reading so about 2hours later checked it again 86-88 degrees. So I changed the air filter and checked the house air registers and very little air was coming out and not too cold. So I go on to Yelp and look for repair guys, I came across JL Cantrell near me so I call and tell him I found him on Yelp great review and all etc. I explain my AC symptoms and instead of coming out he explains what to Dover the phone. I iced my AC unit. He says let it defrost for an hour or so and restart the compressor after awhile, go to Shakeys for dinner come back home restart unit and no the house is cold blowing and house had cooled down within 20 minutes! Thanks guys at JL Cantrell! I will use them again without a doubt! read more

STOP LOOKING and CALL THEM!!!! Our a/c went out on a Saturday night. The high that day was 102! On Sunday morning I started reading reviews on Yelp. I started with the companies that had the most high reviews. All those places were either closed, or we had to wait 2 weeks! I called this company and had someone at my door in less than an hour!!!! They fixed our a/c and was very pleasantly surprised with the cost. I will never call anyone else. read more

This guy is AWESOME. Came right out, gave a great quote and got the work done in record time. He went above and beyond the work that was quoted and did a fantastic professional job. GREAT GREAT GREAT!!! read more

Jeff is amazing! I have had a couple of different issues with my HVAC system and it always seems to be on the hottest days of the year. Every time I have called Jeff and he has resolved the issue in no time at all. He is reliable, courteous, and most importantly he is extremely fair. Look no further you won't find a better guy. read more

Yelp reviews Our AC had the untimely nerve to go on the fritz during a recent heat wave and, on top of that, a holiday weekend to boot! Clearly, the HVAC gods were unhappy with us and our HVAC karma was in arrears. Luckily, we stumbled across JL Cantrell's HVAC service on Yelp and our problems were solved. Our acting-out AC was in a residential single-family home in the Redlands area. We called the Big Three established HVAC companies (you know who you are!) and, predictably, they were big on hype, far bigger on outrageous estimate fees, and downright extortionists on holiday pricing. We've called the established Redlands HVAC companies before and always had the same unpleasant experience. They're generally very low on customer service and convenience. This complacency is what will allow Cantrell's HVAC to thrive. Jeff--the J of Cantrell's--had outstanding customer service and pricing. On Yelp, he had far fewer reviews but much, much better ratings. I can see why. We took a chance after making several calls and have now found our new go-to HVAC professional. Jeff was from the start--consistent with other reviews--highly professional, fairly priced, thorough, competent, and provided the best customer service. His bigger, more established "brand name" competitors in Redlands provide Jeff no real competition, except in size and scalability. Jeff mentioned he came from a long-established HVAC family business in the nearby mountain communities and was establishing a presence in Redlands and the surrounding area. His is a smaller and growing service, but in our circumstance was far superior in quality, competitive pricing, and attention to detail. Mr. Cantrell was able to respond to our AC 911 within 3 hours on that holiday weekend. His on-call holiday surcharge was fair AND applied to the job itself. Other companies wanted exhorbitant fees just to show up. And some didn't apply it to the job itself. Cantrell's discovered a faulty capacitor and lower than ideal refrigerant levels. He was able to fix the problem and complete the job competently and in short order. Mr. Cantrell communicated like an articulate professional in a warm, friendly, and consultative manner. He answered our questions without upselling, condescension, or smoke-and-mirrors obfuscation. He clearly knew his trade and had years of experience in the field. We predict he will attract a loyal and highly satisfied following--a following that now includes us for all our HVAC needs. Jeff at Cantrell's HVAC was an outstanding professional and home service-provider in all regards, and we intend to use him again. He's the kind of guy you'd even be happy to have as a neighbor! read more

After getting the run-around by multiple companies, I contacted Jeff. Not only did he fit me into his schedule ASAP, but he came in and repaired my heater, unlike the companies before him that tried to get me to buy a new system. If you ever want honest & affordable work done, contact JL! read more

These guys were recommended to me by a neighbor. Not exactly sure why. They were awful. I needed to have a full system replaced in my attic. The workers that showed up looked filthy and smelled like cigarettes. They started off by tracking mud into my home. When I pointed it out, I was told "it happens". Then while working, the guys had music with bad language playing. No big deal, as I'm an adult. When my 11 year old daughter came home from school however, I asked them to turn it down. I was told "it's ok, we're almost done". Volume stayed the same for the next 2 hours. Whatever. Work was done, system works. But a month later, I noticed that the ceiling in my hall closet was cracked and caved in. The size of a work boot. Nobody has been in the attic except the installers. When I called them, I was told "you can't prove it was us, you should've looked around while we were still there". This was the last straw, so I went to the business to speak to a manager and get compensation for the repairs. I was shocked to find out it's not an HVAC shop, it's a house. Don't trust these people, I'm not sure where all of these other good reviews came from. They're a pathetic excuse for a company IMO. read more

Jeff did an AMAZING JOB tonight repairing my AC! He was in constant contact before he arrived and really looked into everything to make sure that I wouldn't have an issue again! Repaired everything on-site and was here until 8pm. He really goes above and beyond! Very trustworthy!!!! I won't use anyone else but him now!!!! read more

I was referred to Jeff by a previous client of his when I was having furnace issues. I had smelt gas in the house and had the gas company come out to take a look. My control knob on the furnace was leaking gas (which rarely happens) and it was shut off. It dips down into to 30s at night and with a 2 month old and 4 year old in the house we needed it fixed fast! Jeff came to take a look at it to see what needed to be done. Since it happens so rarely, he even contacted the rep for my furnace to make sure it was necessary to fix and how to avoid another problem like this completely. Jeff and his team ordered parts and were able to fix our furnace in less than an hour at a more than fair price. Any other HVAC issues I have I will always be calling them! read more

Thank goodness for JL Cantrell and Noah. I have AC upstairs again. The AC upstairs just stopped working and only hot air was coming out. Of course this happened in the summer when the weather is in triple digits. I called Jeff Cantrell and he came out right away. He replaced the capacitor and it temporarily fixed the air. When the air stopped working again he came out the next day and fixed it. He was on time and did an excellent job 5 stars A+++. I have a warranty on the house since it's the first year but waiting for days wasn't an option for me nor was I going to wait for horrible First American Home Warranty to order the part and make me wait days on end. I have 2 small children and the AC is a necessity. Jeff, and Noah did amazing work and now the AC is working upstairs and downstairs. I'm so so happy with JL Cantrell and the service he provided. They came in and repaired the coil, and the price they gave was very reasonable. It didn't cost more than estimated and they did the greatest job. Thanks so much Jeff, and Noah. If you're looking for quality work the best people to fix your AC, I only recommend Jeff Cantrell. If you use anyone else, you're paying to much and your AC will suffer. read more

My gas heater stopped working last night. I called Jeff Cantrell this morning, 3/9/17, and he said he could come at 2:00 PM today. He spent some time trouble shooting the problem with my 30 year old furnace and finally determined that a switch on the thermostat had gone bad. He offered to install a new thermostat but recommended that I purchase one from Home Depot and install it myself, which I did. He asked only a small fee for the time he had spent. I won't hesitate to call him again next time I have an HVAC problem. read more

I suffer from health issues and cannot be in the heat for long. So when our the fuse blew out on our air conditioner on a Saturday when it was 110 degrees , I thought I was in trouble. Every company I called was charging outrageous prices just to come out , most were unhelpful . Jeff was Courteous and kind . He came immediately and fixed the problem in less than 90 minutes. His prices were very reasonable and he was very flexible working with our situation of having a third party pay the repair , even though that is not their policy. He was a huge blessing in an otherwise very difficult day. Most definitely will use this company again! Thank you Jeff! read more

After going without heating and air conditioning for a good many years, we finally decided to get estimates on a new system. Our home is two story and we needed to replace 2 complete units. In addition, we are all electric, so heat pumps were going to have to do the job. We wanted to stay local so we called 5 different HVAC companies in our area. The estimates came back and although the proposed systems were from different manufacturers, the numbers were surprisingly close. Now we had to make a decision based on first impressions. We did a lot of research and the thing that stuck in our heads was that it's not the name on the equipment but the quality of the installation that would make the difference on an HVAC install. We liked Jeff from the moment he walked in the door and felt like he really wanted our business and would do a great job for us. We were not disappointed. He and his assistant Noah were very thorough in their walk through of our home measuring and noting all windows, door openings, vaulted ceilings etc for proper load calculations for the new system. He knows his business and prides himself on his work and you can see it in the quality of the installation. This was not an easy install. It included the removal of a huge bush outside and complete relocation of wiring to properly locate the systems. Our old systems were 29 years old and there were hidden shortcuts taken by the original installer that had to be corrected. This added new parts and more work but we were never asked to pay more than the original agreed upon cost. Jeff and Noah met each challenge with humor and expertise. I could go on and on but suffice it to say, we are very happy with our new Bryant HVAC systems. The units are super quiet outside and inside and the only way we know they're working is that we no longer have to wear overcoats to be comfortable. We're not walking around dangerous space heaters either. If you appreciate honesty, expert knowledge and pride in workmanship, look no further. These are your guys! read more

When our A/C went out recently I really thought we were in trouble, both in getting someone out before we roasted in the heat, and, of course, the expense. I wanted someone local that had been around a while, and I found JL Cantrell on yelp. I called at 7:30 am, a live person answered the phone, and was told that someone would be there by 9. He showed up at 8:50. After checking out the problem I was told they would get a price on the part and would get back to me. I was pleasantly surprised when he called about 20 minutes later with the price (which I approved) and even happier when he called backed about 10 minutes later to tell me they got the part at an even better price and would pass that on to me. He was back by 11:15, done by noon, and very clean and courteous. I couldn't have happier with the service. I highly recommend them! read more