Always great service from Bryon Mata very professional.. Been with this company since the installation of our Lennox AC Best investment since day 1 . read more

I hired Burgeson's to come out and work on my tankless water heater on Monday, January 5th. They descaled my water for $249. They worked on my error code 11 as a courtesy at no extra cost due to already paying for the descaling. They sent out Joshua, his customer service was 5/5 His knowledge was 5/5 He was polite and knocked on the door before coming into the house every time. My water heater is working like new again. I would hire this company again. The value of getting the water working is worth it. read more

Ulysses Vargas provided great service when called to my home for a blown circuit in the kitchen. I especially appreciate Ulysses for recommending a solution that would eliminate further issues due to the age of my home. No one wants a company to come out and deal with a symptom repeatedly. Every homeowner wants a technician who can address the root cause. Thank you Ulysses! read more

Technicians arrive on time and are respectful of property. They answer my questions and are very helpful with solutions. I have also had positive experiences with the office staff. They respond to inquiries promptly. read more

Our A/C and heating unit was not performing properly so we called Burgeson's whom have been serving us for years. They started with my parents when my father built this house in 1980. When the passed away we continued the service with them. They come out twice a month to check and change filters for our A/C and heating. Within the last 6 months the dampers to open the flow of air wasn't working correctly. We had someone whom was doing work at our house and he did some work on the A/C which was a mistake. We called Burgeson's and they fixed everything that was needed. New A/C unit, changed the ducts from four systems to two, more efficient for the house. New thermostats on the wall that connect to our phone to change temperature when we're here or gone. They wore booties to keep floors clean and also laid a covering on the floor. They are very knowledgeable and were great discussing what they were doing. They also cleaned up any messes afterwards. They are the best, they also do solar, check out all the services they do. Very qualified technicians. Since there has been a service with them since 1980 they gave us a good discount. We also got a discount through Lenex and through the state. They did a great job and a good value for the work they did. read more

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Great Employees and service. Recently needed work done on my rooftop HVAC and they where wonderful. Also needed a water heater replaced. They gave us the choice of buying one and they would install it or they would install the best one you can get. They told me Rheem from Home Depot are not good. I looked it up and it was the honest truth. There may be cheaper companies out there, but I've learned that you get what you pay for. I'm not saying they are expensive, I don't know but we where totally satisfied. read more

Repair of AC. Professional. Licensed. Burgesons sent out their employee Johnathan, who arrived punctually and in a new company truck. Knowledgeable and experienced with HVAC systems. A pro. He immediately identified the problems and got to work. Repaired, serviced and cleaned up after his work was done. Highly recommended. read more

Long time customer of Burgeson's, until recently I have only utilized their A/C services. There was an issue with my water heater and I needed to replace my water control valve. The water heater was still under warranty so I got a new valve and called Burgeson's to check my machine and perform the replacement. The first technician that came out was in late November as it took some time to get an appointment. So we were without hot water for a few weeks. Rafael came out inspected the machine. He asked me if I ever performed work on the machine and I said no and he told me I should replace my machine. I told him my machine was still under warranty so if there are issues we can get the parts replaced. He said we should replace the valve and we should be good. After 30 minuets or so the valve was replaced, the charge was $259 which I thought was pricey, but I was desperate because we've been without hot water for some time. After he did our annual inspection of the plumbing I was surprised he didn't give us a receipt or a write up. He said if there was any other issues with the water heater to call them back they can take care of it. One month later my water heater stops working again. We call the gas company and they inspect the machine and told us there were concerns with the work they see on the machine and recommended we replace the valve again and to call them back to check the machine. We call Burgeson's and have them come back out once more. Michael tells us the valve needed replacement again but there was another issue with the igniter on the machine. He speaks with the warranty company to order the replacement parts for service. Between waiting on parts and getting Burgeson's back out it was probably 2-3 weeks of no hot water in the house for the 2nd time. Michael finally returns to work on the machine. He arrives at 9am and after 3 hours of banging, lots of loud noises, and constant phone calls he tells us the machine is working. He then tells me our burner is bad and we may need to replace it, but recommended buying a whole new machine. I tell him again this machine is under warranty. We pay another $259 for the work and he leaves. Less than 6 hours later the machine goes out again. I try to ignite it and there is a loud boom! I call Burgeson's emergency line and at first they wanted to charge me to come out although I was preferred member. Then they tell me they'll call me back. I contact the gas company because I smell gas and evacuate the house. Later Burgeson's calls me back and Elijah shows up and tells me it was my burner that was bad and it needs to be replaced after taking my water heater apart and taking pictures. He proceeds to tell me it will be another $259 to replace and fix. I tell him that makes no sense and is ridiculous. No way can 3 different technicians come out and each give me a different reason for the machine not working when they should have diagnosed it from the start. He promises they'll get it fixed and they'll call me in the morning leaving me with a disassembled hot water heater. The gas company luckily comes out that night and explains to me there is no issue with the burner and they did not perform the service on the igniter like they should have. I look for the box with the replacement igniter and packing slips and it was gone. Burgeson's took the box with them earlier that day. I was later told by Michael he threw it away in front of Todd. After not hearing back from Burgeson's all weekend and finally speaking with the plumbing manager Todd Monday morning, he and Michael came and replaced the part and apologized for all the confusion. Somehow the burner which was damaged was no longer the issue. I was told the parts were thrown out by mistake and now they have everything to fix my machine. Thankfully I wasn't charged for that visit but they did not return my money for the hardship and negligence. Although I am very glad to have hot water, however, I am very disappointed in the company. I wouldn't recommend their plumbing department after this prolonged torturous experience. read more

Fast scheduling. Fast expert service. They installed my high efficiency propane furnace. Figured i should do an annual service. The technician, Lance was knowledgeable, friedly, and fast. read more

John is excellent! He carefully diagnosed our furnace issue, determined what the correct fix needed to be, and was able to get the needed proprietary replacement part quickly. He installed the board and tested the system and we're were good to go! We're definitely calling Burgeson's from now on. read more

Burgeson's Staff is very Customer Service driven. From the start of the process with the sit down/walk around/quote with Robby Evans. He takes his time to listen to your needs, your goal and builds you the system for your situation. He truly was the face of Burgeson's to me and that's why I chose them to replace my HVAC System. I had questions after the quote day and Robby returned my calls in a very timely manner to help me finalize our decision. Thank you very much Robby. The 2 days of take down and installation of the new system was clean and the crew of 6 were very courteous. The Install Lead Agun was superior with his customer service and over seeing of the entire project. Thank you Agun. The entire job was very professionally completed and they were very meticulous with everything and they knew what The City Inspector would look for to pass the city permit inspection. They even performed on the 2nd day their own air duct test to make sure there were no leaks. They hired a third party to follow up and conduct an air duct test and it was conducted the very next day. A few weeks later Burgeson's scheduled Josh their QA Dept. He spent over an hour going over the entire HVAC System. He was there to do the last step and assure Burgeson's and myself that all was installed and working correctly. He was to make sure The City Permit Inspector requirements were all in line. He scheduled the city inspection and we passed and the job was approved. That was for our peace of mind. Thank you Josh. I was very impressed with their process from beginning to end about 4 weeks. Thank you Burgeson's. read more

We had confidence they would do it right and they did! Showed up on time, did a thorough analysis and gave us their recommendation and did the work in a timely manner. read more

Really bummed--Found out yesterday that our $300 per year maintenance contract doesn't include paying for the air filter (had the contract for 8+ years and this is the first we are paying for a filter). read more

I recommend the electrician Eddie Covarrubias- absolutely a knowledgeable and reliable individual.

My water heater was serviced, beet satisfied with pricing, quality work and excellent customer service.

Chris from Burgeson's came to check our codes and change out our filters on our AC unit. He noticed a faulty part and had it replaced under warranty. He politely communicated and helped us get under way. Chris & Vicky from the office helped us with understanding the maintenance warranty & how it affects the mfg warranty. I appreciated their diligence & patience with us. I know what filters to order for future to help save $, but in event they have them for us. Everything turned out well for the holidays! Thank you so much! I appreciate their help! read more

Jose came out today to do the annual. He was quick, professional and wore the booties to cover his shoes. I'm very happy with the service. Would definitely call him back. Thank you. read more

Burgeson did call me back after I complained, and I do appreciate that Michael from the HVAC department reached out. I also want to be fair and say the actual work itself seemed fine. That said, I am still very unhappy with the pricing and the lack of transparency. The technician was at my house less than 45 minutes, yet I was told the time somehow reflected a longer window that included travel from Redlands to Riverside. On top of that, it appeared that labor was built into each individual part charge, which made the bill feel inflated. When I questioned it, I did not get a clear answer. I was basically told that because Burgeson is a big company with 200+ employees, their prices are naturally higher and that this is how they stay competitive. That may explain their overhead, but it does not explain the confusing pricing structure or make it feel fair to the customer. So yes, they called me back, but no, they did not give me a transparent answer. Big company overhead is one thing. Charging in a way a customer cannot clearly make sense of is another. I strongly recommend getting a second estimate and getting a clear breakdown of parts and labor before using this company.. otherwise you're going be paying over $1000 for a job that should have only been $400-$500 max read more

The installation went very well. Nicole helped me complete a same-day appointment and John S. were courteous and polite. John S. interacted with my four kids very well. Overall, we are very happy and satisfied with the new A/C thermostat/working unit and the overall process. Thank you, Nicole and John S., for helping us walk through this process, giving us different options and answering all of our questions. read more

Burgeson's Heating, A/C, Electrical, Solar & Plumbing - New thermostat and working A/C unit. - Heating & Air Conditioning/HVAC Near Me - Redlands, California

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Have used Burgeson for several years and always been happy with the service. Their prices are comparable to the industry charges but what makes them outstanding is their honesty. Had them out for my heater not working and initial finding was a bad part. When the technician started to remove the part he noticed the problem with the part not functioning correctly was significant dirt had accumulated. The technician could have easily installed and charge me for a new part but instead cleaned and tested it and determined that it was still in good shape and only charged me for a service call. That one honest act has made me even more a loyal customer. Additionally their service technicians have always been very friendly, clearly state/explain what the problem is and always leave the area clean. Big Thank You to Burgeson's service technician Jonathon Watson. Would highly recommend using this business. read more

Alaeddin is fantasti! He diagnosed the proble, got our furnace up and running, and ordered another part that he said needed replacing. We're very happy with the service from Burgeson'. read more

The Burgeson's family is amazing. Their quality to detail, cleanliness, and service is top notch. Ian came by to service our hvac. He was cordial and sincere to our family. Ian was very sweet to our dogs. We appreciate his service. read more

Elijah Did a great job! Checked everything, fixed issue, double checked afterwards, and gave a fair price.

You might as well be calling a used car salesman to your house! The owner Diana is great about responding here on Yelp and I want to love them as a local business, but the company still lacks service oversight. I decided to give them another shot because of Diana's note and a realtor friend of mine has had good experiences. I asked them to come to my house and look at one thing and instead my wife got upsold on tons of things we could do if I wanted to. DO NOT DO BUSINESS WITH THEM. HVAC's are like old cars, you can always take them to the mechanic and get work done on them. You need an HVAC company who is honest and will tell you when a recommended repair is critical vs. preventative maintenance and Burgeson's people just upsell both as if they are the same. When I talked to the technician, and declined the preventative maintenance, I asked him to write his preventative maintenance suggestion in the notes. Instead his final notes including critical and preventative suggestions as if they were the same. When I called the main office to complain about the level of upsell their tech's do, I spoke to a supervisor. They maintained that they did nothing wrong and so this is just how they operate. You might as well be calling a used car salesman to your house! read more

Once again your company provided excellent service when I needed it the most. The technician Elijah was very nice to work with and professional. He explained exactly what he was going to do and did it. I couldn't be happier for the service. Will be calling again for all my plumbing issues read more

I had two technicians from Burgeson's come by yesterday-- Edgar to service my instantaneous water heater and Marc for my HVAC system. Both were extremely professional, courteous, and demonstrated a strong work ethic. Great service! read more

Based on my experience, technician was prompt and professional, fair pricing with polite customer service.

We have used them for electrical, plumbing and solar. They are always professional and go above and beyond!

Wonderful job, had a new thermostat replaced. Technician (installer) educated me on my thermostat and paired in to my Wi-Fi (phone). Love it. read more

We use Burgeson's Heating & Air Conditioning, Electrical, Solar & Plumbing for our air conditioning, heating and plumbing needs. We have always been extremely satisfied with their professionalism, knowledge, courtesy and great service! We used them this week for a faulty "Comfort Pump" that circulates hot water to every faucet in our home quickly. Michael Pelayo was sent to our home for the job. We were so impressed by Michael, that we requested him ONLY to return to install the new pump. Michael is EXTREMELY knowledgeable, respectful, friendly, courteous and has an engaging personality. He is young, but presents himself far beyond his years with communication, plumbing and people skills! We recommend Michael Pelayo with Burgeson's for any of your plumbing needs, and I'm sure you too will be as pleased with him as we are! Thank you Michael, you are one special young man with a great future in plumbing repair! read more

Selected Burgeson's to install solar + battery at my home mostly because I have always received excellent service from them and wanted a solar installer I knew from experience that I could trust. Honestly, I wasn't entirely sure how things would go with solar - and Burgeson's was not the cheapest - but I was confident if we hit any snags Burgeson's would make it right. I have not been disappointed. Very pleased with the system design (it is not over built), the quality of the equipment and especially the quality of the workmanship. Burgeson's also upgraded my electrical panel, installed a 50 amp portable generator plug, a whole house surge protector and a 50 amp EV Plug. Labeled every circuit breaker accurately and helped me understand how everything worked together. Happily, I can highly recommend Burgeson's as a solar installer in addition to their other services. Carlos, Reuben, Nick, Adrian, Mike, Steven and others made this project come together quickly along with all the necessary permits. Appreciated their hard work, attention to detail, follow-up and being respectful of my home. read more

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I appreciate lance for coming out and taking care of my grandmothers home this morning. She's had no heat and needed someone's help. Not only did he come out and fix her problem but CHOSE NOT TO RIP HER OFF! I am so happy there are still good people out there. Thank you so so much for your kindness and help!! she said you made her heat even better than it was before by doing some extra things for her and I am so greatful, as is she! read more

I have been a client of Burgeson's since 2014 and their service is beyond fantastic. I would highly recommend them for all your HVAC, electric and plumbing needs. They notify you of who your worker is, and send a photo and ETA, for security. Little touches like that make a big difference. Their entire staff is wonderful! read more

Burgeson's has the greatest service! We use them for our heating, air conditioning and plumbing services for several years. Recently Martel, performed our yearly a/c service. He was efficient and knowledgeable of our system. Burgeson's has the best employees and staff. You get what you pay for. read more

I really like their service technicians!I. I had my hot water heater replaced and the tech Michael Pelayo was professional and courteous and very informative. When he completed the job he showed me how to operate the water heater with simple terminology! Thank you for a wonderful experience with your company! read more

The team that arrived to do periodic maintenance on my HVAC also took the time to do some much needed repairs. I'm so grateful for their meticulous attention to the details of their work. Now I have cool air again. Burgeson's has always provided excellent service. They train their employees well, they install top notch equipment, and they stand behind their work. I highly recommend them. read more

I have been with Burgesons for about 8 years now I believe. They installed a brand new hvac system for me back then. I always do the yearly maintenance on it and I have never had problems. A couple years back a tech advised me of a part needing replacement soon and I decided to do it. Didn't have any problems before the part change or after. I mean after all that is what the maintenance is about right...to catch things like that. Recently I had my yearly service done and the tech told me everything was great. No problems at all. He said nothing negative about my system. 4 days later my AC stopped working. I truly believe that he had to have missed something and was not thorough. They sent the same tech back to me and he had such a bad attitude about it all. He kept shrugging his shoulders and telling me it just happens. He brushed me off when I mentioned that he himself said everything was good just 4 days prior. I understand wear and tear. I understand parts need replacement but I can't get past the feeling that he missed something during the maintenance call. His poor attitude and the way he spoke to me just added to my terrible visit. To top it off it cost me $421. Not a good day for me at all. read more

We had a whole home generator installed. From the sales and quoting process with Tory to the Installation process with Nick and Mikey +team was flawless. Our insta was difficult and slated for 4 days and these guys crushed it!!! Couldn't be happier with our investment this far! They explained the start up and running in great detail. Would highly recommend and install looks great too true craftsman. read more

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Very quick effective response to my newly installed HVAC system not heating. Poor guy had a bit of a challenge fixing problem but wouldn't leave until fixed. Thanks read more

Absolutely -- here's the revised short version with your additions: Fast, Friendly, and High-Quality Burgeson's delivers excellent customer service, quality workmanship, and top-notch products. Their team is quick, courteous, and professional. The field supervisors stand out--they're respectful, clear, and truly model great service. I highly recommend them! read more