Derek came out the same day to check out our furnace for a recommended upgrade requested by a home inspector as we were selling our house. He assured us it was not necessary and would involve a lot of needless expense. He wrote a report and refused to accept payment for the service call. How refreshing to find an honest, kind local professional looking to truly help his customers. I would certainly trust him to be reliable and fair in all his business dealings. 5 stars! read more

Great response time. Great pricing. Honest Quality work Satisfied customer Returning customer read more

Derek L. came out today to look at our AC Unit, which has been struggling when the temperatures gets over 95 degrees, but otherwise cools the house. We were looking for a diagnosis and an estimate for repair or replacement. Derek said we had an old unit and the compressor windings were broken. He agreed to send us an estimate. After Derek left, I noticed my thermostat was off, which meant the whole unit was off. My husband reached out to Derek and was told he had turned everything off before leaving. We weren't advised of this before Derek left, had not agreed to any work or set up a return date, and were left in the 100+ degree heat. The off/on switch is on the unit, which is on the roof. There was no offer to come turn the unit back on. Note the unit was working when temps are below 95 degrees. I would have liked to have had a choice in whether he was turning the entire unit off and leaving us with no AC. The estimate was $5000 to replace the compressor or $13,000 for a new unit. Needless to say I had to call someone else out to turn the unit back on. At that time, I was told the we ultimately needed a new unit, as we have an old unit and when the compressor gets too hot, it turns off. Makes sense. In looking at whole sale new units they run about $4000. read more

Ascent Air Conditioning and Heating - Thermostat off - Heating & Air Conditioning/HVAC Near Me - Yucaipa, California

My 2 year old flushed his diaper in the toilet and clogged up the master toilet. I decided to go with Ascent for my plumbing needs and the quality, value and great customer experience were TOP NOTCH. Brian was a great plumber and good human being overall. Feels good to know not everyone is there to rip you off! Looking forward to doing more plumbing work with them! read more

Dan from Yucaipa - I did use them again - to install an entire new system. Daniel and Ernesto - the installers - were extremely professional and pleasant. They completed the project on time. The unit works so much better that the unit it replaced. I chose to keep the old thermostat as it included a remote for upstairs. Did not automatically synch up. Derek came out after researching the Honeywell thermostat and it is now operational. I obtained three bids, and Derek was the most knowledgeable and least pushy of all the individuals. (Derek was upfront stating he could repair the system while the other two said the unit HAD to be replaced.) In addition, Derek's price was significantly less (for same or better unit) than what the other individuals offered. So went ahead and replaced the unit. So happy I found this business! Highly recommend Ascent Air!!!! read more

Derek and the crew at Ascent are top notch. Nice to have a local trusted company in town. Always transparent and reasonable. Appreciate the urgency and transparency read more

On time and very professional. They fixed our AC problem within a short time. Got an appt within hours of our AC stopped working. Will use them again! read more

Excellent service from Derek!!! Very Highly recommend and will be utilizing this firm for future needs. Nice dealing directly with the owner who was exceptional in every way!!! read more

They did a great job. Impressed with the outfit and the responsiveness of the owner. Strongly recommend.

Derek helped us out when our HVAC system needed replaced and gave us an incredible deal on a new system. The response time is excellent and Nikki is very helpful accommodating our schedule when we need to make an appointment. If you're looking for an honest quality company I highly recommend ASCENT. read more

Ive been using them for years whenever we've needed something and they have been consistent in honest and great work. Easy to schedule with Nikki's help, great pricing, wonderful customer service, and ultimately a job well done by our technician Derek! He quickly and accurately diagnosed the problem with our AC unit then efficiently completed the repair. Thank you for the peace of mind knowing we can trust you time and time again! read more

Quality service and value! Derek was on time and respectful and walked me through everything he did! I will be continuing service with Ascent going forward. read more

I used Ascent & their services twice. Both encounters were great! They're timely and professional. Derek came out today & fixed my A/C. Thank you. I'll be recommending this company to my family & friends. read more

Had a venting issue that was just annoying. Derek came out and they worked their magic. Always reasonably priced and you get high quality work! Very happy longtime customer. read more

Our experience with Ascent was great! From the start we were able to easily schedule an appt with Nikki who has been very helpful through this journey and sends an appt notice immediately through text. So basically, we had a very old unit that needed to be replaced and by far Derek the owner of ascent air conditioning and heating, not only won us over with the pricing, but with the knowledge that he brings. When I met Derek, I immediately felt at ease, as did my husband, that he would do a good job. He knows what he's talking about and he honors his word. He also always shows up on time which is rare in the service industry. They ended up installing a whole new HVAC unit and new ductwork for a lot less than we were quoted from other companies and they did really great work. The other employees Derek had at our house were respectful, polite, and very efficient in the work they did. The unit works great and cools and heats our house more efficiently and comfortably than before. Derek has come out to adjust it a couple of times, and made it very clear that he is always available to come out if we have an issue and again, he is just such a pleasant person to deal with. They took such great care of us and continue to do so. I'm so glad we have companies like this locally that do such great work. We will use them for any of our other HVAC needs in the future and will recommend them to all of our neighbors, family and friends. read more

Excellent company. Derek was on time, professional, and diagnosed the problem even though it was challenging. Didn't need a new AC but when we do we will be using Ascent. I'll be recommending them to everyone that needs cooling or heating work. Thank you Derek and Ascent. Great job! read more

Ascent plumbing they welean professional on time and best of all very honest and reasonably priced

I found this company from yelp after viewing the commons. Derek is excellent as people recommended. He showed up on time same day I called and gave me all the options with explanations. He repaired my AC in a quick way during the heat wave period even though his schedule was fully booked. I trust this company and I will use it again in case my AC has problem in the future. read more

Ascent plumbing is the people to call on. I have used them for a long while now and will continue to use them, superb business for sure.

They were very courteous, competitive pricing, and did great work. We are very satisfied. Will definitely call again.

Quick service and great people, very thoughtful, just stared to solve the problem, not to overcharge anybody.

Ascent Plumbing came to my mother in laws house on Tuesday November 21 to check on her heating unit that had not been used for a year and would not turn on for mother in-law. I had an appointment from 2 to 4 pm. Derick from ascent plumbing arrive promptly at 2 pm and diagnosed the heating unit and got it to turn on without having to do any repairs and only charge me for showing up. Derick was very cordial, respectful and honest. We will definitely do business with Ascent Plumbing again and I highly recommend the company. John read more

Derek quickly apprised the leak in the kitchen sink plumbing. He expertly fixed the problem in the sink plumbing and the dishwasher leak. Derek was kind and professional. He will be our first choice for all plumbing issues. Thank you, Derek and Ascent Plumbing! read more

Travis was fantastic. He handled our major Emergency like a champ. He was honest and didn't try nickel n dime us. He didn't try to over charge us for a bunch of extra unnecessary things. He understood what was in our budget. He assessed our Emergency and told us what absolutely had to be done for safety measures and to make sure that everything is correctly up to code. And he was very kind and understanding. He is also a very nice person. And extremely professional. And pointed out very important things to me. And took time to explain things to me that are very important that I did not know. I would give him 10 stars. But there's only 5. And he worked very quickly knowing that we had no hot water, no toilet, and no shower. And a terminally ill Veteran family member here that desperately needed the restroom immediately. read more

Ascent Air Conditioning and Heating - Water Heater, new updated shut off valve, new hoses n hardware, fittings, etc. Everything brand new. - Heating & Air Conditioning/HVAC Near Me - Yucaipa, California

Reading yelp reviews on local plumbing & heating repair can be pretty depressing. I tried one that seemed reliable and promised free estimates. They looked at my heater, said they didn't want to open it up because it was so old, and that it would be too hard to find parts, then gave me an estimate of $4,500 to replace a few things that I'd already told them I was pretty sure weren't the problem. They then charged me $99 after promising free estimates. Enter Ascent, who I called for a second opinion. It was the owner himself who came out the following day. He explained how heaters can get old but they all pretty much work the same way. He spent about an hour disassembling the heater and diagnosing precisely what was wrong, taking the time to explain to me in detail what he'd done and what he'd seen. Never once did he show any question or doubt about what he was looking for. That's what competence looks like. He then quoted me $645 for a complete repair, in 3 days after the part they needed to order would arrive. That's what fairness looks like. He called back in 2 days, the part was in, and he was back at our heater within the hour installing it, and within another half hour our heater was back on working perfectly. That's what a commitment to customer service looks like. He never tried to upsell me on things I didn't need or subscriptions to monthly services, like is so common with other Redlands firms. Derek just came out on a difficult heater repair that one well-known local firm had already failed at, and quickly fixed exactly what was wrong, then charged a very fair price for the parts and labor. I'm over the moon about not having to waste any more time calling in an incompetent repair firm, I can just call Ascent first and know it'll be handled no matter how old or complicated. read more

Called for a quote on a air conditioner replacement and Derek came out for the quote. He seems very knowledgeable and was not a pushy salesmen like i was getting with other HVAC contractors. I was able to call him with any questions we had during our decision making process. We got about 11 other quotes and the price we got from Ascent Mechanical was super competitive especially for the equipment they offer. We gave it the green light and they were at our house two days later and installed it in about 3.5 hrs. The crew was very nice and worked hard. That's a condenser outside, furnace and the coils in the Attic. We had cool air by 12pm on Friday. I did have to call them about the insulation that goes around the condenser copper thing outside after they were finished, but they came out early Monday morning and fixed it without a problem. Ascend Mechanical seems very eager to rectify any of their customers concerns. My wife and I are completely happy about new HVAC install and would highly recommend Ascent Mechanical. read more

Ascent Air Conditioning and Heating - New 14 seer condenser outside. Whisper quiet compared to our 22 year old unit that was replaced - Heating & Air Conditioning/HVAC Near Me - Yucaipa, California

I had a broken supply line and a friend recommended I call Ascent for the repair. They came out that afternoon for an estimate and then had a team out the next day to do the repair. They did good work. Afterward they were helpful in answering my insurance adjuster's questions about the repair when she was trying to determine coverage. Would definitely call again. read more

I needed my shower fixed. Bob did a great job. He did it fast and looks and works very good. The price was awesome. Thank you Ascent. You guys have my business from now on. read more

Derek added me to his Friday afternoon schedule to fix my clogged kitchen sink drain. Not only did I have a clogged drain but the disposal had taken on water and died. Derek cleared the drain then went to Home Depot, bought the appropriate disposal and then installed it. Efficient and friendly. read more

Kyle was at are house this morning he services are air conditioner was very polite and professional thank you for your service The Atencio's

Derek contacted me right away about my AC not working at our rental property. He scheduled the appointment with the tenant and made the process real smooth. It was fixed the day of the service and the price was right. Excellent customer service and experience. I would highly recommend Ascent Air. Thank you! read more

They moved the plumbing for my new kitchen island and replaced our bathroom tub fixtures. Bob was here on time and did a great job. They just came back out for my leaking water heater and helped me with that as well. Prices are very fair and you can trust they will do the job right. read more

I appreciate the fast response, my tankless water heater was installed next day. No hassle and no headaches very professional. Will gladly do business with them again. read more

Easy to schedule, they kept me up to date on arrival times and the technician was very professional. Awesome experience

Honestly if I could give him 10 stars I would! I thought all hope was lost after receiving a quote from other company, I was basically deciding who was going to get 13K from me. Derek came took a look at my unit went and grabbed a part from his truck and BAM!! My 20 year old unit was saved!!! He saved us thousands of dollars! He will have my business from here on. I recommend him 100% look no further. Derek is a genuine guy and honest. I'm so so happy I found him!! read more

We have tried several air conditioning companies to fix our second unit. One told us we needed a new unit for the upstairs because it would be more expensive to fix it- as naive and stupid, we went into the idiotically HERO swamp!! The new unit was always malfunctioning, everything was wrong when the company was to "tuneup " using their expensive membership. We tried another large company- wow, every time there was something wrong with the unit and more money out We had a summer which the new unit stopped working- we had to wait 2 weeks to be seen!! We promised we were to try someone new- and we are so happy that Derek was the one- his company quickly answered, made appointment the next possible working day. He was on time, very clear in what our unit needed NO hidden chargers- no sales pitch- quick and to the point- received the statement through the phone. He knew what was wrong immediately and fixed it (a fuse). It was perfect. Thank you !!! We need all need good trustworthy people in the world!!! For sure we will call him again!!!! read more

I don't have enough good things to say about Ascent. I posted in a local Facebook group a couple evenings ago that my ac was just not cooling our house down.. and we were dying. Even with all the ceiling fans in our house blasting. I got tons of recommendations for people, but Derek was the ONLY one that personally messaged me reaching out to offer his services. They called us first thing in the morning the next day, and we're there by that afternoon. He was super reliable. Was there when he said he was going to be. Was very honest and thorough. Didn't try to nickel and dime us. And before he left, it had already dropped a couple degrees!! Thankfully it was a fairly easy fix. We're definitely going to have him come back next time we need maintenance! Thanks again, Derek. We appreciate your help! read more

It's been almost a week since Derek came to my house for an estimate. He said he would send the quote to my email the next day but I've received nothing. I've checked my junk mail and even text the number used to confirm our appointment and still have not heard a peep. Cannot comment on the quality of work since no one has responded to my request for a quote. Apparently they did not want to take the job but it would have been a common courtesy to at least let me know that. Would not recommend **Update-Derek contacted me and offered a sincere apology for the mishap in sending the quote. He was able to send one and I received it quickly after our conversation. We are all human and sometimes make mistakes and an apology goes a long way to making it right. I appreciate Derek for his honesty and willingness to make a customer happy. read more

Derek and Nickie were great! We had zone dampers installed in our 2-story home and they did a great job. There was a minor problem with the equipment a couple of weekends after it was installed, but Derek went out of his way to get it fixed. Had nothing to do with their work, just a bad piece of equipment. We are very happy with the work they did, and they cleaned up after they were done. Couldn't even tell they were here. The price seemed good for us, and I would highly recommend them to anyone needed AC work done on their home. I will keep them on my list in case I need additional work done. read more

Travis is the best. Kind and courteous.He is our go to plumber. We had a man come out to give us an estimate on plumbing situation and said it would run about 5000.00 to 8000.00 dollars. Well Travis came to give us another estimate and come to find out the first guy had no clue what he was talking about. What he told us wasn't the problem. Travis found it and it was half the cost. We would have paid for nothing and still had the problem. Travis is honest and a great person. I will always call him first when we have a problem. Call Ascent Plumbing if you have a problem. You won't regret it !!! Thank you Travis !!! read more