Really great service our service tech EDWIN GARCIA was really professional explained everything to…read moremy husband and brother in law what was wrong with our ac unit layed everything out in order for them to understand really good service tech if I could I would like for him to do our service over and over again thank you Edwin

Update 6/4/2026: I had a very long conversation with senior…read moreleadership at the company, multiple times after my initial review. Here is what came of it: 1) Every person in leadership was very apologetic and wanted to make it right. 2) The ceiling was repaired and you can't tell there was ever an issue with someone damaging the ceiling, so great job in the repair and making it right. 3) Senior Leadership apologized profusely. 4) AC Pro was partly to blame for the long install time because they had made a change to the X-Series and did not update their website or HVAC companies who sell their product. Shame on A/C Pro for the failure. 5) The issues of no booties in the house, the folks who returned were pretty good about it. 6) The restroom issue, that was addressed by leadership with their installers and maintenance employees. 7) The overflow drain pipe issue was fixed. The initial installer did not drain to the primary, so that was the issue. The company came back, fixed it, then came back again to check on the quality and cleaned up the fix (I trust the 3rd guy, he was top notch transparent and has years of experience doing high quality work....thank you Dean). 8) Leadership apologized profusely, have I mentioned that enough? I can't describe the level of anguish they felt for the issues that came with my job. 9) To anyone reading this, expect an a/c replacement job to take anywhere from 2-3 days. Don't expect a 1 day job, ever. Build that knowledge into your planning of time off to be around when they are doing the job. At the end of the day, Sheldon's turned out to be a great company. While there are continued kinks in folks learning about how to be the best installer/repair guy, I can tell you they all care about their quality and want to do right by their customers. Finally, they have still kept me as a customer, so if any of this review means anything, they proved to me why they are one of the best in the game when it comes to customer satisfaction. Update: 5/20: The job was completed by 8pm on 5/19. 1st night, no issues. 2nd night, found water dripping out the emergency drain pipe (video included). Now I have to find time I don't have to get this resolved. In 12 years in my home, never once has my system hit the overflow drain pipe, adding to my frustration with this install. Steven tried to call me at 3:30pm to discuss this review, but did not answer when I called at 5pm when I got off work. Also, noticed the water shutoff valve that was temporarily turned off, the guy who turned it back on never put the cover back on. Original review 5/19/2026: I am currently (5/18, 5/19, and counting) having a full HVAC replacement, outdoor unit, indoor unit, a return installed in my master closet, upgraded to a 2-Zone system. 1) Install is not done after Day 1 them being here from 10:18am - 9:30pm. I was told it was a 1 day job....but after research, that is not true. 2) I had to work from home on the 2nd day to be here for the continued install. I they got here at ~8am and as of 5:30pm, they are still here will no end in sight. 3) I have not received any communication about when it will be done. Only when I inquired about item 4, did I get some communication. 4) Damaged my ceiling and I suspect the also damaged the pex causing a leak. They did get someone out here to fix the leak, but that guy came and left with no communication. They did shut off my water in the am of the 2nd day, but had to go about 4 hours without the ability to use the restroom in my own home. 5) One guy in particular used the restroom multiple times and never washed his hands. Gross. 6) They did tape up plastic to try and protect from dust and debris, but it fell down and now have dust and debris all over the items in our closet. 7) Overheard one guy say he doesn't install the AC Pro X Series, so it sounds from his own words and what I've been hearing the last 2 days that these guys don't know what they are doing. 8) On Day 1, they left my side gate wide open when they left. 9) They broke one of my tree branches and didn't remove it, instead just left it hanging. 10) Everyone has been nice, just incompetent. 11) I paid for 2 Ecobee units and the installer didn't know that, so had I not asked when they would install the 2 unit, they would have left the Nest in the hall and the new Ecobee in the Master bedroom. WHY ON EARTH would I want to be on 2 platforms for a dual zone system? Common sense is lacking and definitely basic questions aren't being asked on their part. If you're the owner, please reach out to me. I have heard great things about this company, but so far, have 0 reason to be impressed. We have family who have given you a lot of business the last 15-20 years, so I would recommend we come to a resolution on this.

Our AC went out during one of the hottest days, which also happened to be a Sunday, after returning…read morehome from a beach vacation. We contacted 8 different AC repair businesses with no luck. It was 89 degrees in our house and we were thinking of getting a hotel. Thank goodness Will contacted us! Not only was it refreshing to hear from a 'real' person and not an AI bot, Will had already diagnosed the problem before he even arrived! He communicated with us perfectly and had it up and running within a short time - on a Sunday! We went from hopeless to super cool and we are so thankful. We will happily hire Will to replace our old thermostat and also do regular maintenance on our unit, which we had been neglecting. It's so nice to find an honest, hardworking, and smart technician, we are grateful.

Will is the man! Called me right after I put in a yelp inquiry, right out the gate I could tell he…read morewas friendly and knowledgeable. He came out within an hour and had my AC diagnosed and back charged up with refrigerant quickly. He was as professional as it gets and really took his time checking every aspect of my hvac system. He will be my go to guy from now on.

This review has been way overdue! There is no other place we will call for service. Daniel is TOP…read more notch, experienced and knowledgeable! He knows exactly how to execute the problem. Our AC was broken, we called multiple of people prior to fix and diagnose. Not ONE could diagnose and fix the problem!!! He is reliable and will educate you at the same time and is fair priced! Mind you being our AC was out during the hottest season! Now every time our AC is on... we are now completely enjoying at LOW cool temps :) . The service and quality is amazing! Thank you again ! We appreciate you. #TeamTheACDoctor

Daniel was honest ,reliable and professional. I have a very old AC unit and he was very…read moreknowledgable and fixed our unit in less than an hour. I saw a recommendation here about him and it was a very accurate review of excellence regarding his service. I recommend the AC Doctor 100%. He was showing and explaining every step of the work because I had no idea about troubleshooting ac unit and his prices were very reasonable. Thank you, Daniel, GOD bless you. -omar

Highly recommend Jacob! Took his time to explain with details, not in a rush, walked me through how…read morethe system works from start to finish. Very reasonable prices!!! Highly recommend!!

We called AAVCO to inspect our hvac system due to loud startup noises. Jacob Diaz did a thorough…read moreinspection and explained all of our options. He was extremely friendly, and his explanations were detailed-oriented; we felt happy with the options he layed out, and we plan to recommend him to all our neighbors!

Edgar was super nice, candid and honest. They called me on Monday night very quickly after reaching…read moreout. It didn't appear they used an AI secretary which freaked me out a bit about other places LOL. I also liked that they sent a picture of the person they were sending. I would rebook with them if needed.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

Sal had to fix my wiring, move my irragation valves, and take down and put back up my fence to…read moreinstall my new air conditioner. All at no additional cost.

I recently had my annual service for my air conditioners. I have a Gold membership and it is well…read moreworth the monthly fee. Luis Sanchez was my tech and he was great. Very personable and asked about me and my family. Those traits are rare in today's environment. He went through my whole system thoroughly and provided short and long term recommendations. I will be asking for him again next year when it is time to service my equipment. I just want to add that I have used this company since they were Avis in Colton. About 20 years and they have installed both of my units. They come on time, in a clean uniform and leave your place spotless. They are not the cheapest but are the best. You get what you pay for. Thank you Luis.

Great service. Service Tech was very courteous (Tony), prompt and arrived at the set appointment…read moretime window.

Honest and professional!…read more Called to double check the advice and price I got from Northstar to install a hard start kit with capacitor on my 5 ton unit...I knew Northstar was ripping me off. Thanks to Justin, Ramco will be my new HVAC company! Folks, avoid Northstar.

I can't recommend JM Heating & Air highly enough…read more Another HVAC company quoted me $20,000 for a full system replacement. Before making that kind of investment, I called Joe at JM Heating & Air for a second opinion. Instead of trying to sell me a new unit, he took the time to properly diagnose the issue and found a small refrigerant leak, simple, inexpensive, and nowhere near a full replacement. He repaired it on the spot for an extremely fair price and saved me thousands. It was eye opening how quickly some companies push a full system replacement when a straightforward repair is all that's needed. While he was there, I mentioned my mini fridge had stopped working. Joe didn't hesitate, he checked it out, diagnosed the problem, and fixed it the same day for an incredibly reasonable price. If you need air conditioning, heating, or refrigeration service, JM Heating & Air should be your first call. Joe has earned a customer for life, and I'll be recommending him to all my family and friends.

Joe is prompt, friendly and competent AC guy that i recommend to anyone who need HVAC service!read more