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Nexgen Air Conditioning and Heating

4.3 (31 reviews)

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Review Highlights - Nexgen Air Conditioning and Heating

I feel Marc V was very fair, honest, and friendly.

Mentioned in 2 reviews

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Friends & Family Heating And Air Conditioning - Friends & Family Heating and Air Conditioning

Friends & Family Heating And Air Conditioning

(757 reviews)

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

HVAC and Chill - Heat is here! Chill, we got you!!

HVAC and Chill

(77 reviews)

Last Year I got a quote from Chris the Owner, my AC was still working at the time but barely, he…read moreeven gave me other options to keep it working longer and Better, but I decline at the time, oh boy do I regret not getting it fix back then, I gave him another call last week when my AC went out, of course it the hottest days of the year so far , He immediately gave me a day , easy financing ( I needed A new unit with Coil) him and his team came in , removed and replace the unit under 5 hours........ My AC is working perfect, him and his team were pleasant and gave me a quick review and suggestions on how to keep it working good, and told me any issues they will be out if not the same day, then the next day......And to top it off he would be coming out every year to give it a tuneup and fix any issues they might find, wasn't expecting that,........His calming tone and his work ethic was amazing I already told 2 friends of mind who are having issues they need to call him immediately....If I could give him more than 5 stars I would.

My AC was on its last leg. A friend recommended Chris over the preferred vendors at his company. I…read moresent Chris a message and he responded within 10 minutes. He offered to have someone there the next day. I told him I wasn't available, but the next day would do. Lo and behold my AC died that next day. I told Chris about what was going on and he had Eddie show up promptly at 8 AM the next day to sort out the issue. The motor in my compressor finally croaked. (My unit was 16 yrs old. It was time). Eddie offered to replace the motor right then and there. After thinking about it, and talking with Eddie about the condition of the rest of the components, we got Chris on the line to discuss options on a new unit. We discussed energy efficiency w/ solar vs costs. I felt zero pressure to buy any particular unit since I felt they were presenting me the facts and letting me make my own informed decision on what was best for us and what I knew I could afford. After deciding, Eddie and Chris rolled back out the next morning to install the new unit. Chris and Eddie were very polite and very easy to talk to. They were very conscious and considerate of our home and flooring as they brought equipment through the house and into the attic in our bedroom closet. They got the system up and running. Checked the heat and the AC that everything was working properly. They cleaned up so well that it looked cleaner than we had it before. They said to call if any issues and they would be back in a year to maintain everything. Again, Very informative. Super friendly and personable. Glad to recommend them. Our dogs loved them too. Thank you Eddie and Chris.

Nexgen Air Conditioning and Heating - hvac - Updated May 2026

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