They are so friendly here, (and I have called the pharmacist before and probably pestered him enough for him to hate me, but if he does, he doesn't show it) and even though I waste his time, albeit not on purpose, he's never, ever been rude to me. I wouldn't EVER be able to even *get* the pharmacist on the line, or anyone to check anything or give me a straight answer on anything being in stock, in under 20 minutes on the phone or in the CVS "line of death" akin to the point at which you start to approach a black hole and time starts to slow...CVS which always gives me headaches and problems, never being able to fill this or that (despite being a major chain). I have been sent on searches for a medicine to three different CVS's in one day once!
KML, however, they see me, and only have been filling my RX's for a few months (edit, a long time now!) and they know me by heart. They are fast, too...and I have NEVER been shortchanged in the amount of pills (very important for pain patients), NEVER had them on the phone for an hour saying they need to recheck with my doctor, and I have never, EVER had them give me the wrong medication (sorry, this is almost all a bad review for a certain CVS, but that's the sorry truth). KML manages to fill my RX in less than 30 minutes of me handing it to them, in person. With 2 or 1 person working. Seriously. And my CVS is one of those that is always "sorry we don't have that many" or won't tell me if they have it in stock. KML? Only once have I had a "maybe" that they didn't have enough, and they let me know on the phone if they can fill my RX or not, unlike CVS with their stupid policy. Even if KML can't fill my whole RX, they will either give me a partial fill, or order it for the next day...or get this...mail it to you! CVS? Yeah, right! They tell me that it takes them days to get orders in. Really? A huge chain, and they don't get daily orders? I'm not sure if that's the truth or a lie. (Edit! I talked to the pharmacy delivery guy in front of KML last month, and he said CVS gets orders daily, as I already knew since I worked in the medical field before...so yeah...and LOL, even the KML delivery guy was super friendly waiting outside with me for the shop to open!)
Meanwhile, KML is a small business, and I can call them to fill my RX in the morning and if they don't have it, they order it so that the next day after 11am, I can pick it up. Sometimes they end up being out of some medications, but that is when I either don't give them a call first, or if I show up the second they open on a Monday before 11. They always keep track of what they owe you if they are short of something, instead of CVS saying they can't give you a partial fill. Did I mention that they also will mail you almost any medication?! As someone with a lot of health problems and sometimes no access to a car, that ROCKS! There's also a water cooler if you're thirsty, and if you come there later in the day instead of right at opening, there is coffee, too. There's a good selection of your typical drug store medicines and health products, some rarer items that I haven't seen at other places, and home health aides. They don't hesitate to come out on the floor from behind the counter to help you if you have any questions, either. I love KML...if you go to a doctor nearby, do try them, you are going to be amazed. read more