Picture if you will: two self checkouts, one broken and the other being used. The customer standing…read moreat the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it.

The pharmacists here are generally kind, but unfortunately, there's a very, very rude Indian lady…read morewho works both at the front and in the pharmacy as a technician. Her behavior is completely unacceptable. She's consistently rude, dismissive, and unprofessional. She never wears a name tag, always keeps a mask on to avoid being identified, and when I politely asked for her name so I could file a complaint, she snapped, "Why do you need my name?" then shouted "Next!" and blatantly ignored me. It's genuinely upsetting that someone with such an attitude is allowed to work in a pharmacy ,a place where people come in vulnerable, in need of care, and deserve kindness. It's disappointing and frankly alarming that this type of behavior is tolerated in a healthcare setting.

This Walgreens location is convenient. The pharmacy is always very helpful. I tend to call in for…read morethe status of my prescriptions and they usually help me with my prescriptions quickly. They are usually very helpful and they can be very quick to respond.

Trying to get vaccinations this month was a very bad experience. They say they offer walk-ins, but…read morethey now require scanning a QR code and filling out a form online, with no option to say "I don't remember" for previous shots of different kinds, e-mail address required for spamming, no way to indicate which of the 2 flu shots is wanted; it was a very high technical hurdle and took far longer than the old paper form would have. The staff were nice as they usually are at that location, but the person behind the counter couldn't handle "How do I get the MRNA flu vaccine" or even "How much does it cost?" Then their POS software went into an infinite loop. I was going to make some purchases too, but ran right out of time and patience.

I mean it's a Walmart, what can you expect, lol…read more Unfortunately it's only a grocery store, and no clothing, which I was looking for.

This was my first time visiting a Walmart Neighborhood Market, and I enjoyed the experience…read more It was much smaller than a traditional Walmart Supercenter, but I was able to find and buy a few items I needed during our vacation away from home. The store was clean, fully stocked, and the employees were friendly and helpful. Prices matched those at other Walmart locations. Parking was easy to find in the spacious, private parking lot, and the store is conveniently located just off the US 101 freeway.

Wonderful experience with Mobile Order…read more Today was my first time using Walgreens' mobile order, and I wasn't sure how it all worked at first. I stood by the pharmacy for a while until a very kind young lady noticed I looked a bit confused. She came over, guided me through the process step by step, and made everything so simple! Her patience and professionalism truly stood out. Thanks to her, I learned how easy and convenient mobile ordering can be -- prices are even better online, and pickup was a breeze! Huge kudos to the team at Walgreens, 3460 El Camino Real, Santa Clara, CA 95051 for their outstanding customer service. I'll definitely be telling my friends and neighbors to try mobile order for a faster, easier shopping experience.

Awful, awful, AWFUL! I have the next batch of a prescription I've been getting here for almost a…read moreyear ready. Except that they only have 10 of the 80 pills. It gets worse. They called on Wed, 9/3. Today is Sun, 9/6, AND THEY STLL DON'T HAVE THE REST YET. What the heck, man? You knew two weeks ahead of time you'd need it. You knew a week ahead of time you'd need it. Proper database software would tell you that. And 4 days *after* you called to say you only have a partial dose, and you still don't have the rest. What the heck, man, indeed. I come to this store because it's the most convenient to where I live. But it doesn't do me any good, IF YOU CAN'T GET THE MEDICINE I NEED. No more. I'm going to switch all my medication to somewhere else. The lady working there wasn't even surprised when I told her that.

If I could give it no stars I would. There was employees scattered all over the store and they…read morejust keep stocking shelves without asking once do you need any help finding something ? So I walked up to one of them and she pointed over in direction of the item I asked for instead of walking a short distance and directly showing me , then no one at registers at all stood there waiting a while no one came over so resorted to using self check which is harder to do using otc benefits card ended up not using otc because who knows when I would of gotten out of the store very bad service and it's ridiculous some people come there for remedies when not feeling well so would be nice to get assistance and be able to get home faster next time I will go different location

This CVS on El Camino Real is usually quiet and clean, which is nice for a location like this. You…read moredon't have to stand in a queue. You can mostly find what you came in for--it's reliable that way. Occasionally, it can be a little hard to find an employee (for a question), but when you do, the staff is polite and helpful. They almost always ask if you want to sign up or create an account. It gets a bit repetitive, but I get that it's part of their routine. Overall, it's a solid, no-fuss CVS experience.

The techs and the pharmacists I've interacted with have all been very kind and helpful. When I…read moredidn't get a text notification for a script, it ended up getting returned since I didn't pick it up on time. It was for a 90 day supply and when I found out they only had enough for 30 days. The pharmacist was so nice and helped come up with a solution so I could at least get 30 days in the meantime. Please be kind to your pharmacists and techs. They are overworked. Majority of issues you'll have are going to be with insurance, which isn't their fault. Do your best to be kind and patient. I have never had an unpleasant experience with the people working here, they have helped me the best they could when it came to insurance bs and gave me great info and tips. Also keep in mind they need a break too! They break for lunch so keep that in mind. Calling is annoying, but again, not their fault, it's more CVS's automated system that's annoying.

My regular CVS recently closed after being my pharmacy for 20 years. I'm a teacher, so I have…read morelimited hours, and I currently have limited mobility, so I moved things over to Target so I could get my prescriptions and my groceries on the same day. The first month, the people behind the counter were very helpful and caring, but ever since they moved to automating everything with touch screens at Target, the experience has become very unfriendly and rushed. I feel like they tell me I'm doing it wrong every time. Not only that, but the hours are limited, the lines are long, and the staff would rather do anything but help you. Tonight I discovered my doctor had sent my prescription to a far-flung pharmacy. The people behind the counter told me to go there to get it changed rather than offering to change it at Target (because they didn't want to do more work before closing time?). I told them I would rather wait 15 minutes at Target than drive across town, wait in another line, and then come back to Target, but I shouldn't have had to tell them that. There was a woman behind the counter whose job it seemed to be to expedite things, but actually she was just rude and unhelpful and cutting people off to move things along. You know what doesn't make things faster? Doing them twice. The young man who had told me to go to the other store saw how flustered I was after I told him how rude and unhelpful they were all being. After that, he helped me get my prescription changed and get checked out and was quite nice. The overall experience there is stressful and hectic, and even more so if you are tired and in pain. Not only that, but this was after waiting for a medication for an unspecified amount of time because they didn't have it and couldn't tell me when they could get it. I really miss the team at the Bernardo CVS. They were friendly, caring, and helpful. But for now, Target it is. The only reason I gave a second star was for the gentleman who decided to be kind. But if I had another better option, I would go somewhere else.

Mixed experience here. I ordered an item for pickup…read more To my surprise, I got a notice that someone has picked up my order. I panicked and called. Marc assured me the item was there. The item was indeed there. Marc was friendly and awesome! Reading online, it seems like this pickup notice bug is very common. If Walgreens could get that fixed, this review would be 5 stars.

Bathroom is disgusting and there is no good excuse when there are plenty of staff in store and very…read morefew customers.

I recently transferred my prescriptions from Costco to Walgreens…read more All pharmacists I spoke to on the phone were polite and helpful--a very positive experience.

I had a very disappointing experience at this Walgreens…read more I came in to print over 100 photos and asked if they could apply a discount. There was a 50% coupon available, but instead of simply helping me, the manager, Surendra, insisted that I cancel my order, re-upload all of my photos on the store kiosk, and submit a completely new order. The entire process took almost 30 minutes. I was there with my baby in a stroller, who woke up crying, and instead of trying to make the situation easier, there was no empathy at all. To make matters worse, the store's Wi-Fi wasn't working properly, so the photos were taking a long time to upload. When I mentioned it, Surendra told me to go outside because the upload would be faster there. So I had to stand outside with my crying baby just to upload my photos. Communication was difficult, and when I asked why he wasn't helping me, he repeatedly said, "I'm helping you," then simply walked away while I was still speaking to him. I understand that employees have to follow store policies, but customer service is about more than just policies it's about treating customers with patience, respect, and compassion. This experience was unnecessarily stressful, and I left feeling completely dismissed. I hope Walgreens provides better customer service and support in the future.

Mostly a Drug store now, the other items they sell are sparse. Drinks or alcohol few frozen…read morefood items and of course ice cream cones for now. There are a few other stores in the area selling grocery food. items.

My prescription order and pickup was speedy. The attendant smiled and asked questions!read more

Excellent customer service Great staff…read more Provides excellent immunization services ********

My boyfriend and I regularly get our prescriptions sent here as it's near our home. The first time…read moreI came 5 minutes before closing (I thought they closed later) and they tried to refuse me getting my medication. I let them know that I needed to start it ASAP and they reluctantly helped me. They were clearly rushing and refused another customer after me even though they weren't technically closed yet. They even gave me a hard time about applying my insurance to it so I could afford it.. While I can somewhat understand the situation, it should be stated that you must show up however much time beforehand for pick up or the workers should be given a grace period instead of having to be closed down by "closing time". It completely inappropriate to make customers feel this way. Just today, my boyfriend picked up a new medication for me that I've never taken. Nobody explained how to use the medication or what to do, yet he was told you click a button that said they did explain it. California law states that they have to explain each new medication to you, even if you don't ask.. And this is definitely not the only time this has happened.