Picture if you will: two self checkouts, one broken and the other being used. The customer standing…read moreat the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it.

The pharmacists here are generally kind, but unfortunately, there's a very, very rude Indian lady…read morewho works both at the front and in the pharmacy as a technician. Her behavior is completely unacceptable. She's consistently rude, dismissive, and unprofessional. She never wears a name tag, always keeps a mask on to avoid being identified, and when I politely asked for her name so I could file a complaint, she snapped, "Why do you need my name?" then shouted "Next!" and blatantly ignored me. It's genuinely upsetting that someone with such an attitude is allowed to work in a pharmacy ,a place where people come in vulnerable, in need of care, and deserve kindness. It's disappointing and frankly alarming that this type of behavior is tolerated in a healthcare setting.

This Walgreens location is convenient. The pharmacy is always very helpful. I tend to call in for…read morethe status of my prescriptions and they usually help me with my prescriptions quickly. They are usually very helpful and they can be very quick to respond.

Perfectly good drug store and pharmacy with everything you would expect. I took one of my in laws…read morehere to get a flu shot since here (like everywhere else), it says "free flu shots." As it turns out you need to have US health insurance (he didn't), but we felt we needed the shot so we paid the USD120 or so for the shot.

This was my first time visiting a Walmart Neighborhood Market, and I enjoyed the experience…read more It was much smaller than a traditional Walmart Supercenter, but I was able to find and buy a few items I needed during our vacation away from home. The store was clean, fully stocked, and the employees were friendly and helpful. Prices matched those at other Walmart locations. Parking was easy to find in the spacious, private parking lot, and the store is conveniently located just off the US 101 freeway.

I mean it's a Walmart, what can you expect, lol…read more Unfortunately it's only a grocery store, and no clothing, which I was looking for.

Wonderful experience with Mobile Order…read more Today was my first time using Walgreens' mobile order, and I wasn't sure how it all worked at first. I stood by the pharmacy for a while until a very kind young lady noticed I looked a bit confused. She came over, guided me through the process step by step, and made everything so simple! Her patience and professionalism truly stood out. Thanks to her, I learned how easy and convenient mobile ordering can be -- prices are even better online, and pickup was a breeze! Huge kudos to the team at Walgreens, 3460 El Camino Real, Santa Clara, CA 95051 for their outstanding customer service. I'll definitely be telling my friends and neighbors to try mobile order for a faster, easier shopping experience.

Worst customer service ever!!! Yesterday 06/16/2026 I witnessed a racism incident by the so called…read moremanager of this store to a mom and her kids( who were Spanish speaking) .....Trying to contact customer service to report this because it's unacceptable and just by looking at the reviews I can see why it has this type of rating. Definitely worst customer service..Please be aware

If I could give it no stars I would. There was employees scattered all over the store and they…read morejust keep stocking shelves without asking once do you need any help finding something ? So I walked up to one of them and she pointed over in direction of the item I asked for instead of walking a short distance and directly showing me , then no one at registers at all stood there waiting a while no one came over so resorted to using self check which is harder to do using otc benefits card ended up not using otc because who knows when I would of gotten out of the store very bad service and it's ridiculous some people come there for remedies when not feeling well so would be nice to get assistance and be able to get home faster next time I will go different location

This CVS on El Camino Real is usually quiet and clean, which is nice for a location like this. You…read moredon't have to stand in a queue. You can mostly find what you came in for--it's reliable that way. Occasionally, it can be a little hard to find an employee (for a question), but when you do, the staff is polite and helpful. They almost always ask if you want to sign up or create an account. It gets a bit repetitive, but I get that it's part of their routine. Overall, it's a solid, no-fuss CVS experience.

The staff at this location is always responsive to messages quickly, offers solutions if they're…read moreout of medication and extremely nice to work with. I'm glad I switched all my meds to their location 6 months ago.

Customer Service is horrible because of pharmacist…read more LINGU. I Was very frustrating. ,went in after receiving a text message saying i my prescription is ready to be told by another worker who was very nice that it would be ready in 30 minutes. Came , LINGU was frantically looking for my medication then said we are out, I did get frustrated, but she started speaking very loudly, telling me not to give her attitude, she then continue to yell at me telling me not to give her junk. I thought that was very unprofessional. I left frustrated.

If there is a score less than 0 then that's what this pharmacy at Walgreens at this 121 e el Camino…read morereal will get from me. 1. They are short staff at any time of the day 2. Lines are kept long coz there's only one window serving, no line for disabled or the elderly. 3. Staff in the pharmacy are over worked so there is no customer rapport. They lie about filling the prescription and say they don't have the stock but when the customer raises her voice and complaints... the supply is automatically filled in less then 30 minutes! (Meaning you have to threaten!) 4. They don't even say sorry when they make a mistake in giving you the wrong medication 5. Pharmacist here are not knowledgeable so be aware of your own medication... SO DO NOT EVER COME TO THIS pharmacy The worst!!!! Ever !!! But check it out yourself and tell me if I'm lying....

Very disappointed on the pharmacy customer service. They took a long time to take care of the…read morecustomers and the medicine also. The staff not friendly at all

I recently transferred my prescriptions from Costco to Walgreens…read more All pharmacists I spoke to on the phone were polite and helpful--a very positive experience.

I had a very disappointing experience at this Walgreens…read more I came in to print over 100 photos and asked if they could apply a discount. There was a 50% coupon available, but instead of simply helping me, the manager, Surendra, insisted that I cancel my order, re-upload all of my photos on the store kiosk, and submit a completely new order. The entire process took almost 30 minutes. I was there with my baby in a stroller, who woke up crying, and instead of trying to make the situation easier, there was no empathy at all. To make matters worse, the store's Wi-Fi wasn't working properly, so the photos were taking a long time to upload. When I mentioned it, Surendra told me to go outside because the upload would be faster there. So I had to stand outside with my crying baby just to upload my photos. Communication was difficult, and when I asked why he wasn't helping me, he repeatedly said, "I'm helping you," then simply walked away while I was still speaking to him. I understand that employees have to follow store policies, but customer service is about more than just policies it's about treating customers with patience, respect, and compassion. This experience was unnecessarily stressful, and I left feeling completely dismissed. I hope Walgreens provides better customer service and support in the future.

Mostly a Drug store now, the other items they sell are sparse. Drinks or alcohol few frozen…read morefood items and of course ice cream cones for now. There are a few other stores in the area selling grocery food. items.

My prescription order and pickup was speedy. The attendant smiled and asked questions!read more

I have found the pharmacists and pharmacy staff to be very helpful and knowledgable in working…read morewith customers. Thank you!

Dear CVS, I really…read morethought you'd just be like the others. Easily accessible most hours of the day and generally nice to look at. Boy, was I wrong! I can only get a hold of you during the part of the day in which I am super busy. Unfortunately I'll have to switch back to your more accommodating friends to get my needs met. Sadly, Dopesauce __________ Happy Two-Star Tuesday! This is definitely not my favorite CVS. The pharmacy closes at 6pm! And doesn't open until 10am. That is the narrowest margin for a pharmacy that I know of. TIP: If you have a regular 9am-6pm job, this is not the pharmacy for you. You won't be able to pick up your prescriptions! DATE TIP: Not my idea of a good time. I moved all my prescriptions back to a CVS that's open until 9pm. Much better time for a date.