Not that these reviews can change much for a CVS, but tried to pickup a prescription and pharmacist at Pickup said they were "waiting for more info from the doctor" and that I should get more info from Drop-off. Drop-off then told me to go to Consultation (after waiting in line for a while for a slow customer at Drop-off). Consultation told me that the prescription was for a $200 drug that I could alternatively get off the shelf. Why didn't pickup just tell me that instead of "we're waiting for more info from the doctor"? Because there was a long line. While it's bad enough falsely blaming the doctor to shorten the line, by sending me to another booth, I ended up making two more lines longer! So they used me to make their problem worse. Youch; it's sad when the operational inefficiency is more off-putting than bad customer service. read more

Goodness was I in luck that this place had two working Kodak photo booth! The touchscreens do not work on the computer kiosk themselves, but there's a handy dandy old 2000 mouse that works perfectly fine! Hee. This particular CVS was rather busy and they had a eclectic bunch of things in snacks as well as presents for the holidays. I was printing some holiday pictures and since the photo department wasn't backed up, the lady was nice enough to print the one hour photos within my 5/10 minute wait! So I was very grateful for her printing my picture so quickly so I could be on my way! I will definitely come back here again!! read more

CVS Pharmacy - 4 different mini wallets pics on one page! Great deal for multiple pics needed! Hee 99cent per pic! - Drugstores Near Me - Cupertino, California

This CVS is a little run down but definitely is always stocked. Best part is pharmacy - late pickup/drop offs open. Sometimes the line is crazy long and more often than not, there's no one there. Moves extremely fast though. read more

CVS Pharmacy - Drugstores Near Me - Cupertino, California

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It's pretty quick for the pharmacy to give call back. And the pharmacist is nice when you come pick up.

Omg This not a pharmacy this corral,this the second time i have issue while i am trying to pick up my prescription ,the 3 employees work at the pharmacy section are so rude The employees give me my medication missing one item had to come back again after a few minutes and the refuse to help me as the manger went to her break and they can't prepare the medicines, my doctor requested the medication earlier than my visit today , employee lie she said that she just receive it i call my doctor office front of her and she confirmed that been send very early ,again with her attitude i ask for refund and she said that she can't because the manger on break I keep the medicine and the money no need for them, I recommend you to go Walgreens on bollinger is more professional again its corral not pharmacy hope corporate will see that There is very cheap courses for customer service read more

We were on vacation in California this past winter break and we spent a lot of time in this CVS getting medicines or even going to the minute clinic. My husband made an appointment for the clinic because he was having head congestion. It was easy to make an appointment and we were glad it was close to where we were staying. This CVS is so crowded at the pharmacy. There's another CVS close by but that pharmacy is never open, so that's probably why everyone comes to this CVS. The lines are so long but once you get to the front, the people working there are patient and efficient. While my husband was in the room for the clinic, my daughter and I was walking around the store. We found some pretty good deals on Christmas items for 50% off. After my husband was done, they gave him some anitbiotics and we were on our way. He said the room was small but he was glad to be seen. read more

After frustrating experiences at another CVS where my prescriptions were frequently out of stock and the pharmacy was absolutely unreachable by phone, I switched to this location. This location consistently has my medication in stock and they always answer their phone. Their excellent customer service makes this my go-to CVS. Don't waste your time anywhere else! read more

A worse store! Not helping! Do not buy any medicine from this store. I wanted to buy pseudoephedrine, but the counter gave me 48 tablets of SUDAFED, 48 units. I didn't need that many, and the counter knew I only needed a three-day supply. read more

used this CVS because it's close to work & opens at 8am i had an E-RX placed in the AM @ 8:20am near Vallco Parkway i arrived approx. 8:30am, giving them a head start on the RX i arrived & the staff stated they needed 15 min to finish the RX. 15 min go by, they need another 15 min to complete.... i told them i already waited 15 min & the pharmacist staff all look at my like i was crazy! i had to leave for work & return 2 hrs later to pick. they said i needed a consultation with the pharmacist. somewhat rude...she was tearing other RX printed sheets in front of me why consulting with me. one of my RX bottles doesn't even state how many to take & frequency. i only used this place as an emergency. if i can help it, i wouldn't use them in the future read more

I wish there was a Negative Stars option. Ordered for online pickup. The clerk who literally had to simply hand the package to me over the counter had the world's worst attitude, which made for the worst possible experience. It was hard to understand his mumblings through the mask, and that made him highly irritable at me. So Amazon it is always, and forever. CVS can't go bankrupt fast enough. read more

The pharmacy staff are very unhelpful and unprofessional. When trying to pick up your medication they barely try to listen to you. I once needed a COVID shot due to pre-existing condition however the main pharmacist refused to give it to me. Looking forward to when Amazon prescription delivery has wider coverage so this whole need to have in-store pharmacies becomes unnecessary. The staff outside the pharmacy area are generally pleasant but the place seems understocked all of the time. read more

The employees here are rude and are not good at customer service. Pick a different job if you can't be nice to your customers. I told this lady the cvs photo app didn't allow me to checkout, so I couldn't use the online discount code I received in my email. She just said.. you have to do it online and yelled at me. Isn't the app considered online? I'm not going back to this location for anything. read more

The staff are very friendly. The facility is too small and crowded. Made appointment for flu shot. Arrived ten minutes early. Check in is disorganized. The vaccine area was pinched in an aisle. Very crowded because shots are scheduled in fifteen minute intervals. The person administering the shots was taking ten minutes per person. The family of four that was ahead of us made us at least an half late. We left. Too make matters worse. The family of four brought their dog with them that was hopping about. Sanitary conditions for vaccines? Do not recommend this place. read more

The employees helping me were very nice but the cvs photo center messed up the name of my order so the employees had a very hard time finding my pictures and the dvd was supposed to come with the pictures digitally scanned but was actually was empty with no photos at all on it, horrible service read more

I very much appreciate the pharmacists at this CVS! They are efficient and professional and also compassionate. I am grateful to have this CVS in the neighborhood. read more

Worst customer service ever! I told them many times I have 2 medicines pick up! Take wait forever and they only give me one! I have ask my doctor send to them again and again! read more

This CVS has disgusting bathrooms!! The toilet seat is covered in yellow stains!! Ewww!!! They don't have paper towels for drying hands and only have the air blower. No thanks during Covid!! Ugh!! For a multi billion dollars corporation they need to spare some change and get a proper cleaning crew for their bathrooms! Yuck! Yuck!! Yuck!! read more

Went in at around 3:40 pm on Friday, 7/28. I had two items and wanted to use the self-checkout. The clerk was being rude to nearly everyone, and when I got confused by the machine saying "put your bag in the bagging area" and I didn't have a bag, he was zero help. It wouldn't let me start scanning the items, so I didn't know what to do. He was a jerk, and when I said, "Do you think you can be a little less condescending?" he said something on the order of "No, I can't, my back hurts." read more

The staff at the pharmacy can be rude at times. It is important to be patient with the callers. I would recommend a Customer Service classes to some of the younger staff. I would write a much better review for Mary in the separate review, because I would like to give her 5 stars for her great people's skills. read more

The staff are really helpful, and the times I've called needing to speak with the pharmacist I didn't have to wait very long, and the pharmacist also remembered me when I picked up the prescription. The lines are never fun, but lines seem par for the course at pharmacies. read more

Longest pharmacy lines in Santa Clara county. CVS seems to take our business for granted. Painfully slow. Minute clinic here is the same.

Went to pick up an online order for my sister- who (unbeknownst to me) put the order under her married name. I said the order was under my last name. despite having the claim receipt with the items and my name as the pickup person on my phone, the clerk went out of his way to make this Hands down the worst interaction I've had in 2022. It's december 30th. Just horrible. read more

This place has all the basics for prescriptions and toiletries. Prices are significantly higher than for other similar drug stores though. Hence, the 4 star rating. Service is also a bit lacking. read more

This CVS pharmacy is a lot cleaner and friendlier than Redwood City. They also had my medication ready super quick. Thank Goodness this one is closer to where I live. I just wish they would either open a little later or earlier. I'm at work a lot, and I'm trying to avoid Redwood City CVS like the Black Plague. It's also nice they are super clean here too. read more

The person at the cashier named Sin Ming is incompetent. She couldn't give me a digital version of my passport picture. There are people that got a digital version from buying the memory stick. She is obviously ignorant about it. What kind of store that takes professional pictures can't provide you with a digital version? read more

Made a quick pit stop to re-stock the hotel mini-fridge with V-8 juice as my normal pitstop - (The Chevron across from The Cypress) was fresh out of V-8 juice.\ No real line to speak of - paid at the register, provided my CVS account number to the cashier, paid, and was on my way! read more

CVS Pharmacy - Drugstores Near Me - Cupertino, California

This is our pharmacy and I find that the staff is pleasant and helpful every time we visit. That is appreciated knowing how hard they work to support their clients. read more

I'm mainly writing to show my appreciation for an employee named Nova. She works at the pharmacy department and has always been efficient, polite and attentive to all customers. It's always a pleasure to be helped by her whenever I come to the store. read more

Went in the other evening (it was a Thursday) to pick up some prescriptions. When I saw the long line I thought it would take forever. The line moved surprisingly fast and I was in an out in and out about 15 minutes. The pharmacy seems understaffed and I give the people working there credit for doing the best they can. read more

The pharmacist Mai was amazing, I came in on a Friday morning with urgent prescriptions, she understood the urgency, cared for me as a person and for my relative who needed the medications; she was extremely fast, professional, and empathetic - something that should have taken an hour she did in less than 10 minutes while also doing other work staffing the shelves. Wow, thank you! I even got teary because she was so awesome and caring - she should be promoted and given a raise for her exemplary work and care. Hope the manager of this store or regional manager sees this and takes action. We should not overlook amazing people and employees like Mai. Thanks so much, Mai! read more

I've been to this pharmacy many times in the past few months and have always had a good experience, so im not sure about all the one star reviews. The staff has always been kind, quick, and courteous. They have even expedited getting me medication when I've shown up before the prescription was ready. read more

It's a shame our old CVS on Stevens Creek closed down. This branch is less organized and not as clean. The aisles are cluttered and it's hard to locate products in any department. Got a sunblock and it was pretty pricey.Perhaps I'll look for another pharmacy. read more

Usually I only stop by CVS to drop off/pick up a prescription or by some OTC medicine. The rest of the items in the store are typically overpriced and you're better off getting them at a grocery store (though they do sales after holidays to get rid of stuff and that might be a better time to try for some seasonal items). While it usually doesn't matter much to me if someone says "Welcome" to me when I enter a store, on my latest trip, the cashier made an extra effort to acknowledge every person that walked in the door, so props to him. If you don't have a CVS card, get one because there are always special discounts and earn points (though I haven't quite figured out the loyalty program). You can just give the phone number that its linked to (no need for a physical card) when checking out. Overall, great place for filling prescriptions as needed and in a convenient location. Lots of parking as this lot is usually not filled (unless 99 next door is packed). read more

My go-to place for greeting cards, nail clippers, and cough drops. Decent selection and prices for those items. They also carry groceries, toys, school/office supplies, and the like... but it's usually better to go to the proper stores for these things. Customer service is bad. I guess this is to be expected when the employees are (presumably) paid minimum wage. Still. During yesterday's visit, at least two employees were wandering the floor, evidently aimlessly. Meanwhile, the single open checkout line grew and grew. To be fair, this is not always the case, as sometimes two lanes are open. I bought two 2-liter bottles of soda and two 12.5-oz bags of Doritos tortilla chips. The Longs checker, whose anonymity shall remain preserved even though the name is printed on my receipt, used two grocery bags (so far so good) but put one bottle of soda and one bag of chips in each. What, the, crap. This is akin to bagging a carton of eggs and a watermelon together. Once I got out of the store, I rearranged the items. In case the noobtastic checker is reading this, here's a free lesson on bagging people's stuff. Heavy, smashy things like 2-liter bottles of soda should be bagged separately from light, smashable things like tortilla chips. When you bag them together, as you did yesterday, the smashy things tend to smash the smashable things. And tortilla chips are inherently more enjoyable than tortilla crumbs. For sale items, Longs prices are pretty competitive. The soda was on sale for $0.89 each (plus $0.10 CRV each)... and the Doritos were on sale for $3.79, buy-one-get-one-free. I'd venture to guess that's better than I could do at either Lucky or Safeway. This doesn't contradict my point about going to the supermarket for groceries instead of Longs; I was already in the store to buy a greeting card. This last part doesn't factor into the rating... As I walked back to my car, a random customer leaving Lucky (next door) made a lame joke about my shirt. People in *obese* houses shouldn't throw stones. read more

CVS Pharmacy - CVS was formerly Longs Drugs - Drugstores Near Me - Cupertino, California

ive been going to this CVS (Longs Drugs) for 15+ years now. Closest to my house, although I worked at the Sunnyvale-Saratoga one during high school days. The store is large and easy to find things, but my only complaint is their customer service. There'll be a fatty line, yet they have one register open. And don't even get me started on the pharmacy. I've worked in all different areas at CVS (Longs) and we've never had such long lines like this. Yesterday I go to pick up my prescription..there's a long line, 5 Pharmacists/Technicians, and ONE person handling the cash register. REALLY? Like not one person can help the guy out? Then when it gets to my turn, the one who's manning the cashier is putting prescriptions into the boxes. and you see all the pharmacists/technicians chatting and laughing, and i caught one's eye. she just turned away and continued to gossip to. so irritating. I'm seriously considering changing my pharmacy because this always happens. So irritating and a waste of people's time. read more

Came here for toothpaste and wine. They had a pretty good wine selection and I picked up Crest with Whitening which I had been looking for. The employees were pretty nice and helped me get what I needed. read more

I love this CVS. THE PHARMACY is top notch and never leave me hanging on the phone waiting for them for half an hour before they pick up when I call (like the other local pharmacy that starts with a "W" ) The pharmacists always try to help and are very informative. I run them through the ringer looking for prescription discounts and they're always so helpful and patient. The other day I was looking for specific OTC ear drops the doctor prescribed for my hubby's severe covid shot reaction and the pharmacist couldn't find any on the shelf but said I should ask Lou, a cashier, up front. So, I asked Lou and he immediately looked to see if it was misplaced on the shelf, it wasn't, then said they just got a huge shipment that hadn't been put away yet but he would go look for the ear drops (small package) in the back. Lou gladly went in the back to look through the recent shipment (which wasn't that easy to do as he has a limp so walking is more difficult than normal)- Lou was only gone about 3 minutes and came back with the hard to find product and a smile! Lou had a great attitude about helping us and didn't even mind that the product had been put in the wrong bin in the back warehouse area. We truly appreciated Lou helping us when we felt so desperate to get something quickly without having to go to another store to hunt for it. Because of Lou's he'll and attitude our stress melted away. Lou , you're the best! Thank you for your help and for being so friendly every time we enter the CVS store. Also a shout out to Joy who has worked at this CVS for ages. She has always been extremely friendly and helpful too! read more

Shitty store, replace good medication with their own brand that don't work, don't go there

This is my closest CVS so it's the one I go to the most. - Parking is plentiful - The workers there range from neutral (not friendly but not rude) to awesome (friendly and caring). Shout out to Joy for going out of her way to help me. - Pharmacy line always seems way too long. Nothing wrong with the service (just too many customers) so I'd advise getting your medications filled elsewhere if you're impatient like me. - Store is always clean, organized, and decently stocked. read more

Female pharmacist is HORRIBLE. She wouldn't fill rx doctor sent over without talking to him again. This happened several times and caused unnecessary stress and unbearable pain to my client and her partner. Switching over to Walgreens. read more