I have four dogs, they keep them healthy, their plans work when needed…read moreBut we all know when they get really sick it starts to get expensive That's what love is all about

Always had great service with Rebekah. New girl needs training in customer service. They up charged…read moreso much and my dogs still have mats. 2 stars because I had been coming here for a few years. Overly paid them. Always tipped and always was a good customer there. Never again. Unless it is Rebekah!

Had my dog Lola groomed here. Our groomer was Brayden and he did an excellent job! I didn't get to…read moremeet him as he was busy in back... but everyone was very nice here. Will return for sure!! Thank you

Sean manager, You need to work on your own customer service, instead of worrying about your…read moreemployees who are doing a great job. You should not be working with people, this was apparent when you proceeded to raise your voice because you are embarrassed and ashamed, as you should be. After numerous attempts to check out, you were called and provided zero customer service and knowing that it was a complete inconvenience, you should have offered some sort of an additional discount. For this level of incompetence you get one star and that's the least I could leave. I hope you think about this

1/2/26 What a gorgeous day; Happy New Year!…read more Service 5/5 Just nail trim and pad hair cut. Marissa is her regular technician and she is great as are all of them. She enjoys Khloe's gentle nature and we like how she cares for her. While I was there, I watched several large breeds being trimmed and was surprised how chill they were. Great training was done with these Dogs. Another came in Heavily matted and looked like another dog by the time we left. The Pet groomers here are friendly, show care for your pets which is why we schedule Marissa faithfully. Best care for your furry kids my Friends-SYOY!

I'm extremely disappointed with my experience at the PetSmart on Signal Butte in Mesa…read more I brought my goldendoodle in for grooming, and the groomer told us there was only slight matting behind the ears. Based on that, there was absolutely no reason for my dog to be shaved down this drastically. Not only did they take her extremely short, but they went even shorter than expected without calling to confirm or getting approval--which is completely unacceptable. My mom dropped off the dogs for me, and when I saw the result, I honestly felt horrible. This is not just a "short cut"--it's uneven, way too close to the skin, and not at all what was discussed. If a groomer believes they need to go significantly shorter than planned, the bare minimum is to call the owner and explain the situation before proceeding. I paid $100 for this haircut and feel like my dog was butchered. Grooming requires communication, care, and professionalism, and this experience lacked all three. I will not be returning and would not recommend this location to anyone who cares about how their dog is treated or groomed Attached are two images before the groom

We came in to buy some stuff for our new puppy and Elysia was our check out lady. One of our dogs…read morejust passed away and I guess it was obvious we were a little off and it was so refreshing talking with her. She was so polite and kind and just honestly a joy to be around. Thank you for your kind words and for making us feel better during a rough time. I always have a great experience at this pet smart. Great people and great service. Thank you so much.

super abusive towards the fish. I went in to purchase some fish and the lady kept pushing the net…read moreon the fish to make them go slow and killed two of them, when I went to get them in the tank they were alive, when she took them out they were dead floating in the bag. I told them the fish didn't look okay and she said "okay charge them for just 2 then" instead of taking out the dead fish or saying anything. super rude and she grabbed the fish like they were little toys. and killed then right in front of me.

Lisa and Aspen were so helpful when I found two stray huskies and wanted to spread the word, and…read morealso find them healthy affordable dog food while I took care of them until we found their home. They helped me fill out a found pet card, printed the photos of the dogs and gave me suggestions on what to do and where to go to try and find their home. Lisa was able to suggest a great dog food that was well rounded and protein filled for all age dogs (as I didn't know how old these huskies were) The dogs loved the food and their help helped me find their owners the next day!

don't ever take your dogs to groom here. They are so rude to the dogs. They mistreat the dogs and…read morethey also mistreat the people. I just went asking for my dog to get a groomed. I made an appointment in the morning for a touchup and the girl was trying to call me dumb and say I did it and kept reinforcing me to reschedule, but I didn't want to she was being rude. Her name is delainy something like that but don't ever take your dog here they literally mistreated the dog horribly. she didn't even want to wash my dog I went and talked to the manager and he talked to them and said they could groom her that there was miscommunication. Rude people are never coming back here. I hope they don't mistreat my dog because I will literally sue them. if I could give zero stars, I would

Honestly they have everything imaginable for pets! Experts to ask questions to, lots of supplies,…read moremedicine, toys, food, etc. I think the only thing that could use some help is the front of the store. Lots of pets seem to use the potty there and it's stained. Probably a pretty hard problem to keep track of but it would be nice not to see or smell that when walking in. We will definitely be back, thank you!

If I could give 0 stars, I would. Took my dog there for a full service groom with add on feature…read moreof nail grind. It was going to cost me over$150. This is a sheepadoodle around 65 pounds. When I dropped her off I get a call that she had a "tick". I have been going to pet smart on Chandler Blvd for years with all my dogs. This was on Germann St. For some reason when booking on line it always bumps me to that store even though I set my store for Chandler Blvd. Anyway, they said if they found anymore "ticks", they would call me. Well, they did. Told me they would give her a flea and tick batch but I needed to come get her. I spoke with Joshua the grooming salon manager, at least that is what he told me. He said that my dog would not let them dry him with the dryer (I know that to be a lie) never had any issues with the other pet smart. So that sends up a red flag to me. My dog is 6 years old and never had a tick, but I am sure she did. The part that got me so upset was that when I picked her up, the had shaved down her back in the middle. Nothing else. Her nails were not done, that has nothing to do with ticks. When I picked her up, Airiala (that is what her name tag says) very nasty and condescending stated "it is our policy to stop immediately and provide NO MORE SERVICES. I said, "show me the policy, I want to see it." She said well no, it is not a policy I didn't say that." Oh she certainly did. She wanted to argue with me so I left and called the manager, they gave me a Stephanie whom I doubt was not the manager. They would not let me talk to Joshua. I even said to her before I left, look at this place, it is filthy, dog hair (and I mean dog hair) all over the place. There were 3 groomers standing at the front desk doing nothing but chatting instead of cleaning the dog hair up. I will NEVER bring my dog here again. I am going to call corporate for their deceitful practices and their nasty lying attitudes towards customers, including Joshua and Stephanie, the so called MANAGERS of the grooming salon.

You have to sign up for training with John! He goes above and beyond for dog training. He not only…read moreteaches you the basics (sit, stay, come, etc.) but also how to solve behavioral issues such as jumping and counter surfing. He will train you how to be a pack leader and gain the respect and trust of your dog! His class was worth every penny!! Rachael & Rusty

That staff seems to hate their jobs, they are rude and have no customer service skills.read more

I took my dog to Pet Smart for grooming. He had a a groomer named Lily S…read more Lily S. did an amazing job on Benz my dog. Will definitely take him to Lily S. again. Sue T.

Awful place on Mckellips. I will never go back. They do not honor there appointments. No one…read morehelped me. I will now give my $$ to a mobile groomer.

My small dogs love having Shawnee groom them! She treats them like her own fur babies. All the…read morepeople in grooming are super friendly and very accommodating. We have groomers across the street but drive across town so my pups get a professional who is kind and loving to our fur babies.

Typical PetSmart location. Staff was friendly. This plaza is definitely showing its age and this…read morestore is no different. I am more apt to go to one of the other, new locations for this reason.

We have had positive experiences here both on the retail side and the vaccination clinic/Vetco…read more Staff is very friendly and attentive and it is very easy to make an appointment online and to access your records and immunization certificates.

I've sent my dog here for grooming a few times, and she seems to like it. The people that work here…read moreare nice and friendly. I always see them work on the dogs through the big window, and I'm amazed that those dogs are so docile. I would keep bringing my dog here.