Had my dog Lola groomed here. Our groomer was Brayden and he did an excellent job! I didn't get to…read moremeet him as he was busy in back... but everyone was very nice here. Will return for sure!! Thank you

Gavin was the most helpful yesterday. Definitely made the shopping experience. Kudos to that guyread more

1/2/26 What a gorgeous day; Happy New Year!…read more Service 5/5 Just nail trim and pad hair cut. Marissa is her regular technician and she is great as are all of them. She enjoys Khloe's gentle nature and we like how she cares for her. While I was there, I watched several large breeds being trimmed and was surprised how chill they were. Great training was done with these Dogs. Another came in Heavily matted and looked like another dog by the time we left. The Pet groomers here are friendly, show care for your pets which is why we schedule Marissa faithfully. Best care for your furry kids my Friends-SYOY!

I'm extremely disappointed with my experience at the PetSmart on Signal Butte in Mesa…read more I brought my goldendoodle in for grooming, and the groomer told us there was only slight matting behind the ears. Based on that, there was absolutely no reason for my dog to be shaved down this drastically. Not only did they take her extremely short, but they went even shorter than expected without calling to confirm or getting approval--which is completely unacceptable. My mom dropped off the dogs for me, and when I saw the result, I honestly felt horrible. This is not just a "short cut"--it's uneven, way too close to the skin, and not at all what was discussed. If a groomer believes they need to go significantly shorter than planned, the bare minimum is to call the owner and explain the situation before proceeding. I paid $100 for this haircut and feel like my dog was butchered. Grooming requires communication, care, and professionalism, and this experience lacked all three. I will not be returning and would not recommend this location to anyone who cares about how their dog is treated or groomed Attached are two images before the groom

We came in to buy some stuff for our new puppy and Elysia was our check out lady. One of our dogs…read morejust passed away and I guess it was obvious we were a little off and it was so refreshing talking with her. She was so polite and kind and just honestly a joy to be around. Thank you for your kind words and for making us feel better during a rough time. I always have a great experience at this pet smart. Great people and great service. Thank you so much.

super abusive towards the fish. I went in to purchase some fish and the lady kept pushing the net…read moreon the fish to make them go slow and killed two of them, when I went to get them in the tank they were alive, when she took them out they were dead floating in the bag. I told them the fish didn't look okay and she said "okay charge them for just 2 then" instead of taking out the dead fish or saying anything. super rude and she grabbed the fish like they were little toys. and killed then right in front of me.

Lisa and Aspen were so helpful when I found two stray huskies and wanted to spread the word, and…read morealso find them healthy affordable dog food while I took care of them until we found their home. They helped me fill out a found pet card, printed the photos of the dogs and gave me suggestions on what to do and where to go to try and find their home. Lisa was able to suggest a great dog food that was well rounded and protein filled for all age dogs (as I didn't know how old these huskies were) The dogs loved the food and their help helped me find their owners the next day!

Customer service at the power and mckellips is horrible, I brought my dog in today, and a older…read morewoman groomer was extremely rude. At the expense of a dog groom now 90.00, that is not worth it. I half expected my dog to be poisoned. Then I was accused of not paying the bill. Had I had more time I would have chatted with the store manager. They just acquired a bad review and lost a customer today. 6.5.2026

Down load Petsmart's app! If you're a frequent shopper even online, you need this app to save…read moremoney! You are points and you can save up to $30-$40 on your next purchase. I was shopping an employee came up to me and asked if I had the app by looking at what was in my cart ( big savings )suggested to download. It helped me through it. Wrapped up a bunch of points my next purchase I probably saved over $80. I am a frequent shopper at PetSmart So glad I have the app

Destiny took great care of Dior today, it was her first grooming visit! She stayed with them for…read moreabout 4 hours. Thanks again, we will see you in about 6 weeks.

That staff seems to hate their jobs, they are rude and have no customer service skills.read more

First time taking my two yorkies to Pestsmart grooming. I got there early, but forgot to bring…read morevaccine records. Groomer offered to reschedule. I offered to email the records as soon as I got home, but she would not take the dogs. I live close-by, so I took off to get the records with my dogs and was told that I had a 15 minute grace period. The appointment was at 11:30, so I had until 11:45 to get back. I walked in at 11:46 and I was told that I was too late and she would reschedule. I am an elderly disabled woman and it is a real effort to manage taking my dogs anywhere in the car. I will never go back.

Awful place on Mckellips. I will never go back. They do not honor there appointments. No one…read morehelped me. I will now give my $$ to a mobile groomer.

I took my dog to Pet Smart for grooming. He had a a groomer named Lily S…read more Lily S. did an amazing job on Benz my dog. Will definitely take him to Lily S. again. Sue T.

My small dogs love having Shawnee groom them! She treats them like her own fur babies. All the…read morepeople in grooming are super friendly and very accommodating. We have groomers across the street but drive across town so my pups get a professional who is kind and loving to our fur babies.

Typical PetSmart location. Staff was friendly. This plaza is definitely showing its age and this…read morestore is no different. I am more apt to go to one of the other, new locations for this reason.