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    Klaus K9 Academy

    5.0 (2 reviews)
    Open • 6:00 am - 9:00 pm
    Updated 2 months ago

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    Response time

    20 minutes

    Response rate

    80%

    Services - Klaus K9 Academy

    Private dog training

    Puppy socialization classes

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    PetSmart

    PetSmart

    (107 reviews)

    Customer service at the power and mckellips is horrible, I brought my dog in today, and a older…read morewoman groomer was extremely rude. At the expense of a dog groom now 90.00, that is not worth it. I half expected my dog to be poisoned. Then I was accused of not paying the bill. Had I had more time I would have chatted with the store manager. They just acquired a bad review and lost a customer today. 6.5.2026

    I'm extremely disappointed with my experience at the PetSmart on Stapley today…read more I purchased a bag of pet food and used my rewards points toward the purchase. When I got home, I noticed the bag had webs all over it. When I opened it, I found bugs and webs inside the bag. I then checked the expiration date and discovered that the food had expired FOUR MONTHS AGO. Obviously, I immediately took the food to the PetSmart to exchange it. I expected this to be a very simple situation, especially since I had literally purchased the food about an hour earlier. Unfortunately, the customer service I received made an already frustrating situation even worse. The female cashier with the nose ring and piercings on her face provided no greeting, showed very little willingness to help, and was extremely rude and dismissive throughout the interaction. There was no apology or acknowledgment of the fact that I had just been sold expired pet food containing bugs and webs. To make matters worse, I was initially told I needed to pay a difference for the replacement food. While the difference itself was small, that was not the point. I had used my rewards points on the original purchase, and I should not have been put in a position to pay additional money because the store sold me expired, contaminated pet food in the first place. I had just purchased it roughly an hour earlier and was simply trying to exchange an unsafe product. What really bothered me was the complete lack of effort to make the situation right. Mistakes happen, but when a customer is sold pet food that is four months expired and contains bugs and webs, the appropriate response should be an apology and a genuine effort to resolve the issue--not an attitude that makes the customer feel like they are inconveniencing the employee. The condition of the food is a serious quality-control issue, and the customer service I received afterward was equally disappointing. The employee working the front counter needs additional training on basic customer service, professionalism, and handling situations where the store is clearly at fault. I hope PetSmart takes this seriously and checks the inventory on their shelves to make sure other customers aren't unknowingly purchasing expired or contaminated pet food.

    Klaus K9 Academy - pet_training - Updated September 2026

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