Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Five stars all the way. We are doing some renovations in our home and were shopping around for high…read morequality, yet affordable waterproof vinyl plank flooring. We stopped by this Lowe's and were approached with help right when we walked in the department. Steve was our guy!! He gave us some helpful tips about the different options that they had, what was in stock, and he even gave installation tips. We have learned that it is not always this common to receive this type of genuine, knowledgeable service. Thanks Steve for being you! For the floors, we chose smartcore, which is a brand unique to Lowe's and the installation was a breeze. We are so excited with how the floors came out, the color, and can't wait to clean them ha! We recommend this brand and location if you're looking for new flooring!

Ordered just went to pick it up when I clicked. I'm here. It didn't give me a barcode or anything…read moreso I had no idea how to do it. I went to the service desk to ask for help and the lady working at the service desk was very rude. Did not want to help at all. She's pointed and goes. It's over there just do it and I'm like I don't know how to do it. She's like figure it out seriously what is wrong with people? You're working customer service learn how to do customer service or get a job that you like so annoying. Next time I'll go to Home Depot or Menards. Lowe's is just closer to my house. I'll go drive the extra miles.

Isaiah and Fabian were very helpful and friendly. Some items were out of stock, but other…read morerecommendations were made. Thank you!

Online customer service is ass. Never going to this location. I've been on hold for over 1hour. And…read moreit keeps asking to use ai. I'd like to talk to a real person.

Anytime I go to this location the employees have been super friendly and helpful! Moved here…read morerecently and the girl at customer service has given some tips and tricks for handling Winter Weather here! We just recently went in and ordered a dryer and were pleasantly surprised with how helpful the lady helping us was. VERY informative and VERY knowledgeable in her stuff! We will always go to this location! It's also always clean! Value is same as any other Home Depot!

The young ladies working in the outdoor greenhouse teller are a sweet as can be. Helpful, they got…read morethe menfolk to load my bags of dirt! Thanks so much for helping me out.

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

We would not hesitate to recommend Super Master Appliances! Anvar is very professional and…read moreknowledgeable. He had a fast response to our call for our Bosch dishwasher, provided us with diagnostics and then a detailed estimate with two different scenarios. I was pleasantly surprised to get a call to say he had the new part he ordered from Bosch and he could be here the same day! In and out - and all looks good. We also felt his pricing was reasonable. Definitely worth contacting him for your appliance needs!

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

This was the first place we went after our 20 year old fridge went out…read more Alex really was so knowledgable and we took our time looking and making our decision. We got our fridge delivered that night and our food didn't spoil. We were able to box up and put in the garage. I'm happy this happened in January so we could put our food out there in the garage. He showed us new, used, scratch and dent and we considered all of the options carefully. It was an easy place to shop and we will for sure go back when our next appliance dies. Thanks Alex! Carla & Mike (West Aurora)

Our experience here was great! The owners both personally went out of their way to make sure we got…read moreexactly what we were looking for. We got all of our appliances in our home updated at an awesome price! Highly recommend checking them out before you look for appliances somewhere else. Recommend 5/5

Should have come to Grand in the first place. Wasted time at box stores. Go to the experts at Grand…read morein Batavia. Dave was a wealth of knowledge and not "salesy" at all. Have another house that needs appliances and will be coming here and recommending to others. Install was quick and got it all in by Thanksgiving . Grateful for Grand!

We purchased a Speed Queen washer, $2100 . Supposed to be the best. First delivery, the unit…read morewouldn't work. Second delivery, unit wasn't set up correctly. They left the shipping bolts in the unit. Purchased over 3 weeks ago, still can't wash our clothes. I will never purchase any item from this store again.

It appears that most of the poor reviews are from online purchases or orders…read more I've been shopping at the Geneva location for years now and have had no issues. They have lovely items in store and the staff is very helpful.

We typically come here if there's an item we know we want to get in store. There's one older lady…read morethat will ride you the second you get in and doesn't have much of a sense of personal space. It feels like she's just hovering over you the whole time. I'm not sure if it's because she thinks I'm young and she's being ageist, or it's just her style. Also My wife was asking about a Staub pan (brand from Alsace - my family is from that region, used to be Prussia/Germany). Two ways to pronounce it: the Germanic way (correct), or the frenchified way (acceptable). My wife pronounced it the Germanic way. They lady corrected her in such a conceited and pretentious way - however she said it neither way. She did it in a poor attempt at the French one. Overall a good shopping experience if you don't have to deal with the one lady who will stick to you like glue, and acts rude to young people. Typically when we have to deal with her we cut our shopping experience short due to her being a bit much.

I purchased a kitchenaid mixer floor model on Friday 12/26. I understood final sale and we plugged…read moreit in to ensure it worked with the whisk attachment. when I went to make bread on Sunday I found the dough hook and beater attachment were not for this machine. I called and asked if they color for the correct ones and she said no, final sale. I was going to ask if she could take my name and number in case they find them or if the person who got them also called but she hung up. I get your location is closing but after that interaction guess what the chances are I'll shop at any Crate and Barrel again. *update, I called corporate and this has been resolved, I changed the rating to reflect the service I received from them.

I have been to crate & barrel all over the Chicagoland area and keep coming back to Geneva for a…read morewell stocked store, easy parking and excellent customer service. I have been so happy with my sofa purchase. I was helped by Fran who was so friendly, gracious and really has an eye for space and design. She let me change out pillows to get my look on the floor model and even helped me save a ton with the points credit card they offer. Since I was buying so much it just made sense. I also really like the way the store layout is, well stocked but not cramped and large aisles to walk in.