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    Vicostone Chicago

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    2 years ago

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    Factory Plaza - Before

    Factory Plaza

    (87 reviews)

    $$

    We searched a great deal for the perfect countertop for our kitchen remodel. We also received a few…read morequotes from the big stores. We decided to do a little leg work ourselves and discovered Factory Plaza. They were SUPER responsive to every question and allowed us to set our own parameters and timing. We wanted to see selection in person before scheduling a measuring. No problem. Made the trip and were pleased with the options. We gave our estimated measurements and received a quote. We called in our selection and paid the 50%. Measurement happened just a couple days later, and install 3 business days later. Install went smoothly and the crew worked efficiently and professionally. They were focused on the task at hand and even swept up after themselves. We couldn't be more happy with the workmanship. Oh, and the price? So much more reasonable! We saved between 20% - 40%!! Highly recommend!!

    They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

    Granite Crafters - Shakers White Cabinets with Carrara Quartz

    Granite Crafters

    (13 reviews)

    $$

    Marek (pronounced Mark) and his worker just left my house. I mean literally just left and I was so…read moreexcited to write this post, I just couldn't wait. We found Granite Crafters through a friend and their kitchen looked great so I gave them a call. We are doing some minor remodeling in our house and counters were a must. We had ceramic tiles on the counters before. Very 80's and very hard to clean. Whoever thought that grout on a food prep area was a good idea is not smart but I digress. We ended up getting kitchen counters and then asked about doing two vanities as well. At the granite yard there were scrap pieces they wouldn't sell to us but he said he had some at his shop that could work and they did. Our bathroom went from builder grade to amazing in two hours. Marek was prompt at calling me back. That's a must with contractors for me. We went to the granite yard to pick out our granite on a Saturday and he was able to install it a week and a half later. That's with fabrication and everything. He said they would be here between 1 and 2 and they were here at 1:15. Being on time is also a must. I have dealt with contractors that didn't call me back for days, didn't call me back at all and my personal favorite, lost his notes and wanting to come back to remeasure a month later. No thanks. We are in the very north suburbs and he still came on time. The selection of granite is enormous, the work is impeccable and the price is unbeatable. I did my homework and couldn't be happier that I went with them! Marek is very knowledgeable and super helpful. He answered all of my questions and there were lots. Do yourselves a favor and go with Granite Crafters.

    Amazing work! Wife and I are truly blown away with our new quartz countertops and steel sink…read more Strong communication and very reliable. Marek is more than a pleasure to work with. He and his team have a no nonsense, get things done kind of attitude. Showed up to the job on time the day of installation and was in and out in under two hours. Extremely happy. Will use again!

    Davan Countertops

    Davan Countertops

    (91 reviews)

    Anna and her team at Davan Granite did an incredible job with my fireplace. The quality and…read morecomplexity of the fabrication and installation reflects the superior craftsmanship and coordination with each person on the team. My recently purchased condo has gotten a new lease on life, and the fireplace is a constant conversation piece for visiting guests. Every question, concern, or unexpected detail was proactively addressed by Anna. I'd highly recommend Anna and her team!

    Davan installed our new quartz countertops on 08/27/2025 after shopping around for several months…read more We ended up selecting quartz countertops from MSI. Some helpful hints based on our experience: 1. A big countertop dealer like MSI, located in Elk Grove Village, has a very large showroom where you can see the full countertop slabs. We had some preferences based on the web site pictures and the little quartz samples, but ended up selecting a different slab once we were in the showroom. You really want to see the full countertop slabs before your decision is finalized. 2. We were really disappointed with the Home Depot service, which is The Countertop Factory - Midwest. There was an extremely hard sell visit to our house and a take-it-or-leave it price. 3. Many quartz countertop installation services want you to select quartz they already have in stock. Davan let us shop around and we selected an MSI countetop, which MSI already had in stock. Our job therefore proceeded quickly from final slab selection to installation (less than two weeks). 4. I was unnecessarily nervous about our kitchen tile backsplash when our old formica countertops were replaced with new quartz countertops. We wanted to retain the old kitchen backsplash. That was not a problem and the installation occurred smoothly.

    Kitchen and Bath Master - kitchen cabinets

    Kitchen and Bath Master

    (9 reviews)

    $$

    Great Customer Service and Great Prices!…read more I am absolutely in awe of the design and customer help that Kasia Flis has provided us for our project. From the start Kitchen & Bath Masters, beat any of the competitors prices -- and trust me I did shop around!!! =) Not only they beat the price by more than 10%, they have excellent customers service. I only dealt with Kasia Flis, who is very professional, and has been in constant contact with us. This is the first kitchen I am doing myself, so I just called her more than 45 days past the delivery date, and we just swapped out one of cabinets for a larger one. (My fault in 100%) but they are handling it for us. Delivery staff are also great to work with and helped us carry the cabinets to the 2nd floor apartment. We love the new white cabinets, We tried to match the sizes of the same kitchen that we had, but Kasia worked with us to modernize it and change couple of key thing. We are very happy with the outcome and I will attach some before and after shots of our project . Great Transformation on a small budget! Thanks Again and keep up the great work!

    We bought our sink about a week ago. My wife Doesn't like so…read moreI put into my SUV and I bringing bang last Saturday cause the website said they are open till 2pm Trip to Elmhurst IL from Arlington heights where only waste a time, there where CLOSED My wife she went there again today and they take it 45% restocking fee !!! 45% !!! One time client only thats what they looking for!!!!

    4Ever Remodeling

    4Ever Remodeling

    (122 reviews)

    We recently remodeled our kitchen and bathroom with 4Ever Remodeling, and we couldn't be happier!…read moreThe whole process was smooth and stress-free, and the results are absolutely stunning. The team leader was awesome, he did an amazing job keeping everything organized and on track. While the designer, was so creative and really understood what we wanted. They made our vision come to life perfectly. The team was professional, detail-oriented, and finished everything on time. They made the whole experience enjoyable, and the quality of their work truly shows. They were very punctual, courteous and highly skilled at their crafts. We're thrilled with our new kitchen and are excited to recommend 4Ever Remodeling to anyone looking for great service and results. They have the utmost integrity. Big thanks to the entire team. Thank you for creating our beautiful kitchen and bathroom remodels.

    4ever Remodeling amazed me! Their team completely transformed our kitchen from a dark,…read moretired-looking space into a sleek, bright, clean white functional kitchen. Their attention to detail is exceptional, and every part of the work was finished to a really high standard. They are also incredibly efficient at sourcing the best and most cost‑effective suppliers, which made a real difference to the overall budget without compromising on quality. I really valued how proactive they were in suggesting smart improvements to the design as we progressed through the build. The whole team's ideas genuinely elevated the final result and made the space far more functional and stylish. It was a pleasure to work with 4ever Remodeling on our kitchen renovation, and we couldn't be happier with the results! From the design phase through to project completion, the whole team managed every aspect with exceptional professionalism and attention to detail. They even coordinated seamlessly with various tradesmen, including tilers, plumbers, and electricians, ensuring that the project progressed smoothly and on schedule. The quality of the work is outstanding, and we are thrilled with our new kitchen. They were not only highly skilled but also a lovely team to work with. We highly recommend 4ever Remodeling for any kitchen renovation/remodeling and are extremely satisfied with his services.

    Vicostone Chicago - buildingsupplies - Updated May 2026

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