I have worked with Marble Emporium on many projects and have never been disappointed. They are true stone experts and do a great job from the selection process thru installation. Highly recommend! read more

Great selection of granite counter tops and at a great price and fast service. The installation was done correctly and on time, I would recommend them to everyone. read more

Juliette was super to work with. Always responsive to our needs. In the end, we did 3 bathrooms, fireplace surround, mantle, bar counters and extensive kitchen counters and backsplashes. Thrilled with all our new stone From selection of stone to install, very happy. read more

The person who measured our bathroom did not know what he was doing. His supervisor did not know what he was doing. They lied to us about the process. They wanted an extra for doing the job that they had originally quoted; the project had not changed. They will not return our marble. They are one of the worst contractors we have had to deal with. Their service, value and quality were the absolute worst on our project. Avoid them at all costs read more

I can't believe it. There are gaps between the countertop and the walls . Apparently as a customer, I was supposed to know that was industry standard and that I should have known a painter needs to be hired to come and caulk around these edges. ridiculous. VERY POOR CUSTOMER SERVICE FROM YAZMA. She talked down to me and told me in all her 20+ years, she's never had to tell a customer that they had to find someone else to caulk the gap between the countertop and the wall. I remodeled 2 homes in Nashville w new countertops and NEVER HAD THIS HAPPEN. I DO NOT RECOMMEND MARBJE EMPORIUM. read more

Marble Emporium fabricated and installed our kitchen counters, they did a great job! They were punctual and very clean! I worked with Frank on the design and he was very helpful throughout the entire process! They did such a great job, we also had them do the hearth to our fireplace! read more

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One of the few fabricators in Illinois who is approved by the Marble Institute of America and has worked with natural stone for decades. Experienced fabricators and installation teams. It starts with the experienced sales staff, you cannot go wrong here and will receive the full experience plus confidence in knowing your project will be done correctly! read more

Thank you Alejandro, Eliborio, and Jaime for such an efficient and safe countertop removal this morning! Highly respectful of our property. Explained everything to us before beginning the process. Fully appreciate the cleaning up after the process was complete. Perfection! Looking forward to our countertop installation. read more

We used Marble Emporium to remodel our kitchen, and everything ran smoothly from start to finish. Overall, great customer service! We worked with Tiffany who was very professional and responsive. Measurements, demo and installation were completed in a timely manner. We are very happy with our new kitchen countertops! read more

Had a great experience with seeing our sample slab at the warehouse to the excellent delivery. Though there were some snafus with our specific slab, the crew handled them quickly and efficiently. We were very impressed by their professionalism and ability. I would absolutely shop at Marble Emporium again. read more

I recently used marble Emporium for my bathroom. The marble we chose looks AMAZING. They did such a good, clean job. My salesman Frank was very helpful during the purchase, He did everything he can from beginning to end and when the project was done he even called me to make sure I was happy! He helped me find the perfect Slab that would look good in my bathroom. They gave me a window time and they showed up on time. No issues with that The front Desk, Maria is so sweet and so helpful and willing to answer any question you have. Very Welcoming women.. Make some time and go to there showroom and I promise, you will walk out with a piece of marble that you fell in love with. They have beautiful selections. and also thank you to Louiza for working with me as well and I will be coming back when its time for me to remodel my kitchen. Thanks Marble Emporium for making my bathroom GLOW! read more

Total lack of customer service and response. Left several messages for Louiza, but never received a return phone call. Spoke to Tiffany regarding a problem, but she was rude, short-tempered and cut me off. Considering I used them for a kitchen and bath remodel and hoped to use them again for three more bathrooms and a laundry room, it's very disheartening to learn that they care so little for maintaining good customer relationships. read more

We had a great experience with Marble Emporium from start to finish for a kitchen project in one of our apartments. We worked with Tiffany who from the start taught us all about the options in stone available and based on our ideas was able to help us make the right choice. She really went above and beyond to show us options that fit our needs. The installation all went great as well! Even with a small chip of our quartz moving through tight quarters and up the stairs, the team repaired it on site immediately with no possible way to see there was ever a tiny chip reassuring that the repair was successful. Tiffany stayed in touch to make sure we were happy until the very end. We look forward to continuing projects with them read more

We recently used Marble Emporium for our remodeled kitchen in downtown Chicago. We worked with Tiffany and she was awesome. Her response to emails was instantaneous! We were looking for a newer quartz from Aurea Stone- Paragon, that was hard to find and she was able to quickly secure slabs. The gentleman that came to measure was pleasant, efficient, and on time! The installers were great and pleasant as well. We had a minor problem during installation but the company had someone come out quickly to remedy the situation and made sure we were pleased at every step. We love our counters and would definitely recommend this company to our friends and we would definitely use them again in the future! read more

I agree with the other reviewers who commented on the lack of customer service. They really didn't care about getting my business. There are many companies out there and I will go with one that cares about customers. read more

I actually loved the piece of marble that I bought for my bathroom from Marble Emporium. I have to agree, however, that their customer service is horrible. Not once, but TWICE, Marble Emporium gave me a window of time (several hours) that they would be coming to install my marble. I took off work, made sure I was home, made sure other contractors were scheduled the next day to come and finish work in the bathroom. And TWICE they called me the day of and told me they weren't coming at all. I would not use them again. read more

I am a designer specializing in tile and stone and have done several jobs with Marble Emporium with-in the past 6 months and have been very pleased with each and every one of them. The Marble Emporium staff is professional and timely. When ever they said they were going to be at a jobsite they were there within the window of time they committed to. On the one occasion there was a problem they were prompt to go out and fix it. I will be using Marble Emporium again and again. read more

We have ordered stone from Marble Emporium for several projects over the last 12 years. We work with designer, Juliette K., and she is amazing!! She helps us to make thoughtful choices that make sense for our projects - not just trying to sell us the most expensive slab on the lot. Whenever we have called them to help us resolve an issue, they take care of it at our convenience (e.g., hot oil stain, chip in the edge, etc.) I have had friends looking for stone that couldn't believe the quotes they were getting at other vendors. I sent them to Juliette and their quotes came back at almost half the price that they had been quoted elsewhere! We are now working on our personal residence and never considered working with anyone else! read more

I just did an exhaustive search of the granite suppliers in the Chicago area, searching for the perfect slab. I visited showrooms in Chicago, Naperville, Elk Grove, and Northbrook, and concluded that Granite America was the best.... Of course they have a wonderful selection (like a couple of other showrooms), but Granite America rises above the rest in two ways: First, the customer service was absolutely flawless. Every staff member I met offered helpful design advice, patient assistance, and genuine hospitality. Once I picked the slab, they helped me fuss over tile and even grout selections. They really care about their customers, and it shows every step of the way... The second thing that sets Granite America apart is the atmosphere. Like me, they have a deep appreciation for the magnificence of the rocks they sell... The second you walk in the door, it's clear that granite, marble, and quartzite are more than just construction materials--they are the earth's works of art, displayed in backlit frames and surrounded by classical music. It's like going to an art museum. What a pleasure! When I told my fabricator that i loved Granite America, he wasn't surprised. He summed it up by saying "Yeah, they are way ahead of everyone else..." Couldn't agree more. Special thanks to Elena and Vasil... When you go, tell them you read their first YELP review... read more

Absolutely would never go back here. Terrible customer service - They installed their work incorrectly and fused to come back to fix or replace it. They told me I should have had a general contractor looking over their work!!! Absolutely terrible. read more

Do not use these guys if you are on any sort of deadline. They have no voice mails so you need to keep calling to talk to anyone, and its difficult to get return phone calls. Typically I would have to call a minimum of 3 times before getting whoever I needed to talk to. My salesperson was very helpful and patient, but only in 3 or 4 days a week, so it would take forever to get back to me. What should have taken weeks took months. Not one of my 5 so far scheduled deliveries was actually on the day they would schedule it for- we would coordinate other subs around their installations, and then they would push them back without warning. The only reason I found out they were missing scheduled installation dates is because I would call (and call two more times at least until I could talk to someone) to confirm. After they messed up the measurements of my kitchen island, I had to wait another 2.5 weeks for them to redo it. And they have inflated "North Shore" prices- go to Elk Grove and get better deals. I worked with them at my contractor's suggestion/ insistence and because I liked the idea of using a local firm. Use someone more reliable than Marble Emporium unless you have a lot of time and patience! read more

Love the stone, love the people, love the service! Have completed three gorgeous bathrooms with their help. Marble Emporium has absolutely beautiful granite, quartzite, marble, etc. They also have a huge selection of remnants to choose from. Even the installation has been a pleasure...no hassles...no worries. The only problem is that I have run out of bathrooms to remodel. The service is wonderful and all of the staff is extremely knowledgeable and friendly. Ask for Juliette :) read more

The Quartz that I chose for 2 Master Bathroom countertops was beautiful and reasonably priced. My salesman, Frank, was helpful during the purchase. Voytek came to my home to get exact measurements and was very meticulous. Unfortunately, the one piece of Quartz's width was cut about a half inch shorter than the measurement that I signed off on. This is an issue because the one countertop has the correct overhang but the other is too short. The existing mirror then had to be removed and cut so the countertops would appear to be similar. I told my salesman that this occurred and he did not have much to say. He did not offer an remedies or reimbursement for a product delivered that was not to the specs that were established by a meticulous measurement by Marble Emporium personnel. I requested at least compensation for the labor of the mirror (had to bring in a mirror specialist), but was told, "I'll get back to you." It is now 3 weeks after the installation and I have not received a call back from Frank. I will not be going back to Marble Emporium for my wet bar or kitchen. read more

They did a great job .The marble in the kitchen and bathroom looks amazing !!!!!!!!.Frank was a great sales person !!!!!!!!!!!Thank you ,Elly and Tony Bekkerman 1212 Lake Shore Dr Chicago IL 60610 read more

I just finished a laundry room remodeling project. Marble Emporium installed the granite. They did an amazing job with timely appointments for measuring and installing. I even received a call after the job was complete for followup. Great company to work with. read more

Great Place, Great Selection, Great prices,Great people. I have Purchased from them on 3 occasions and all was Fantastic. Everything fit together just Perfectly. Customer Satisfaction is Key and they have what it takes to Satisfy. read more

First I have to say the finished job Looks Great! But to get to that point is Questionable. My wife and i had a Great experience when we first waked in the door the Greeter was great and helpful the shop was Great helping pick out the stone. Our salesperson was helpful showing as well, but that is where it ended. I had brought in a template of the stone we wanted covered on our fireplace telling her if was only the top of the stone that had to add for the thickness of the stone to cover the front edge. we left her telling us that she would e-mail the price quote which she did $750. Told her ok lets do it. Sent someone out to check out the size. Than the new price of $1628 I said how come she said I only asked to cover the top. Not true my wife and I both where there she did not lesion. Than she emailed me and said go a lessor priced stone. I wanted to get this done and over with so i agreed to change the way the edge would be finished for $1252. We are doing our kitchen over this week the counter tops are iceberg leather Quartize cost $13000. because of the salesperson we went elsewhere. I am sorry for Marble Emporium because the finished product was Great, I hope the owner see this. Every employee other the salesperson was a Great experience. Sorry Juliette you should listen. read more