Masters Countertops has great customer service. They worked with us tirelessly to make sure every detail was perfect. Adriana, Cara, Boris and his crew were accommodating and professional. And Masters' slabs looked better and higher quality than similarly named slabs at other vendors! Thank you Masters' team! read more

I chose Masters to do a kitchen countertop and was not happy with the quality of the fabrication or the service. I ended up replacing the countertop with another company. I would make sure you see the fabricated material not just an image. read more

Great value and customer service. Turnaround time was impressive. Exceeded expectations. We will use Masters again.

We purchased counters from this company. Once we put our money in no one from customer service contacted us. We just had scheduling and the install. Unfortunately there are random gaps (bigger than usual), some flush, some gapped, very uneven, and a jagged piece. I assume they banked on my covering it up with a backsplash. Unfortunately some of the gaps are still showing after, and the jagged part is on a wall I wasn't backsplashing. Why should I have to pay extra time and money to cover up their mistake? The plan was a nice caulk there as there is a bar above. The only time I heard from them is when I started posting poor reviews. Then the manager called to attempt to explain to me how it works with "lasers and robots". We didn't pay money (same price as everywhere else) for shoddy work. They didn't want to own up to the mistake or make it right. Even though during the sale process they said they said if it chips they can always add more. So why can't they fix the jagged edge? Who knows! The picture speaks for itself. Save yourself the trouble. Go somewhere else. You won't save money and you'll just get a giant headache having to deal with them! read more

The countertop collection they showed was simply amazing and to top it off, they offered good discounts during the selling and the installation was simply superb. I would recommend them for your counter top needs!!! read more

Unbelievable product unbelievable service from all employee Jennifer Amanda specially LUDIM even the insulation team Even after installation they send The inspector LUDIM to check the job he was so friendly And he he suggests some ideas so looks better than he send the insulation teams again to do some final touch up the next day to make it greatI with no extra charge cannot get better quality and service then this by the way this is for my Mediterranean restaurant in Norridge called zabaadi. highly recommend Master countertop and don't forget about the price it's so decent and I recommend them to my general contractor and all the construction companies I know Thank you read more

Fantastic service from Amanda and Zoe. The showroom had plenty of samples and a lot of instock quartz slabs to view too! After they took our final countertop measurements, they were installed 1 week later! Installers did a great job removing our old countertops and installing the new ones. I highly recommend Masters Countertops! read more

Excellent product, pricing, and customer service! I could not be more thrilled with the quality of my experience with Masters. They offer an array of countertop products and options, and a price that was the best on the market by far, since they have a partner stone shop. During consultation, they gave us great feedback and advice on the right steps to take in our kitchen renovation process. And after finalizing the quote, they scheduled our installation quickly, and sent over a high quality professional team to finish the project. They continue to help support our needs, and offer the best customer service we've ever had. You will not be disappointed, these folks are the real deal!! read more

I recently got new countertops for a bar in my newly finished basement. After a lot of research, Masters Countertops had the best price for the style I was interested in using a bar. After speaking with Amanda, she was very well versed in explaining our options and showing us the one we liked and comparable options to make sure we were making the right decision. Installation was quick and professional - the installers explained my options (like where to put the bar overhang, etc.) to make sure it was placed exactly to my liking. About 7 days from measurement to installation. Not bad, considering I was about 45 miles from Masters. Sink was installed and so far, everything looks great (and level!),. read more

I am having a hard time trying to even explain how unprofessional and unconcerned that Amanda at Master Countertops is. Our countertops were fabricated incorrectly and there is no way to fix the problem with the solution that was offered. The posts and sink Would still be 1/2" off center. We even tried later in the evening to figure out a way if we could cut a piece off of our cabinets to make it work. But we would have to move Plumbing, electric and re do our wood floors to even try to work with the change that was proposed to us. We were offered $1000 off our price if we accepted the incorrect countertops the way they were and live with it. We do not want that since it would look bad in our kitchen. Then we were told that they would get another slab that was close to what we had even though we painfully took our time to pick out the book matches or bookends stone so that it matched completely. We do not want something close, we want it to look right. We were then told that there was a granite supplier that had two slabs available for us to look at. We went and looked at the slabs but there was too much brown in the slabs. There were no other places that were given to us from Amanda or Ludim to go look at. So we had to search and we found the 2 slabs at granite supplier and put them on hold and called Amanda. We then went down to Master Countertops and asked them when would we be able to get the new ones put in. We now currently have NO sinks or countertops in our kitchen at all now. Amanda was very unprofessional and seemed very unconcerned about the problem. She kept saying that Ludim had looked at the slabs at the granite supplier and thought they were very similar. So we should just keep the island countertop, which we have not even seen fabricated yet and they will cut a piece for the perimeter. And yes they were similar yet very different from our original pattern. And since we were told about 2 new slabs at one of the granite suppliers but they were not the what we wanted we went to another granite supplier and found the same named slabs. We thought that Master countertops was going to do the right thing and refabricate from new slabs that would match. However, they just wanted to slice up the countertop they made the mistake on regardless of awful it would look. That is their way of resolving the mistake they made. Then Amanda called us and basically told us she does not want our business. That we can go somewhere else. She said that master countertops could never make us happy. I told her all we want is our countertops made Correctly and installed. We realize people make mistakes. Whether it was made by the person who measured or by the person who cut it. Mistakes happen and that is just life. But she kept saying that Master countertops would not be able to make us happy. I still do not understand that statement. So I asked her is it because Master countertops cannot make them correctly? I am confused. We did not ask for any money off just remake our countertops correctly. THIS IS NOT A QUALITY COMPANY! RUN AWAY! They are unprofessional and do not take care of their mistakes! read more

Our recent kitchen renovation was made alot easier by Amanda at Masters in wheeling,il. She has been awesome to work with, best customer svc and communication ive recieved in many years! I went ahead and paid considerably more money than i could have by ordering elsewhere, because of the fantastic communication and feeling of trustworthiness i got from Amanda Reber. I guess the old saying "you get what you pay for " is what made my final decision. Thanks-Kevin R. read more

I had an amazing experience purchasing my counter tops. The purchase process was easy and they provided answers to the many questions I had. Time line was meet without delays and everything was done exactly as described. They were helpful with any questions and when I ran into issues with my sink, they went above and beyond what I would have expected. read more

Did a great job installing the countertops. The salespeople were helpful and the installers did a really solid job!

AMAZING PEOPLE,SERVICE, and PRODUCT! Couldnt be happier. Amanda was outstanding! Installers showed up early and got down to business. The entire job took under 3 hours and I cant find a flaw. WOW is all I can say. Going to use them in 3 months for another renovation project.THANKS AGAIN read more

Wow!! What an amazing team, from your designer, Amanda, to Boris, Roberto and Juan. I can not say enough about the flawless and professional experience. Dedicated and top customer service every step of the process. I highly recommend Masters Countertop as your first choice if you want a stress-free, 5-star kitchen countertop remodeling experience. read more