We searched a great deal for the perfect countertop for our kitchen remodel. We also received a few quotes from the big stores. We decided to do a little leg work ourselves and discovered Factory Plaza. They were SUPER responsive to every question and allowed us to set our own parameters and timing. We wanted to see selection in person before scheduling a measuring. No problem. Made the trip and were pleased with the options. We gave our estimated measurements and received a quote. We called in our selection and paid the 50%. Measurement happened just a couple days later, and install 3 business days later. Install went smoothly and the crew worked efficiently and professionally. They were focused on the task at hand and even swept up after themselves. We couldn't be more happy with the workmanship. Oh, and the price? So much more reasonable! We saved between 20% - 40%!! Highly recommend!! read more

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB. read more

Factory Plaza - Notice the gaps between the wall and counter. Caulking this would've minimized the appearance of this. Now I have one more to do on my list. - Building Supplies Near Me - Bensenville, Illinois

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I absolutely wish I had read these reviews prior to engaging with Factory Plaza. 10 years ago, I left a 5-star review for work they had done for me. This is what prompted me to call them first when I needed new countertops. The entire experience was different and not at all in a positive way. Their customer service is absolutely horrible. I spent thousands of dollars on a job that looks terrible. Even their technicians agreed that it looked bad. However, there is "nothing they can do". I later got a call from my salesperson who once again said "Nothing we can do". If you are looking for quality, go somewhere else for sure. If you are looking for good or even decent customer service... RUN. Also, they have done a good job at responding to these posts to make the consumer look like the bad guy. Do not believe them. Had I read any of these reviews prior to calling, there is no way I would have hired them. And don't believe the fake reviews. It's very clear which ones those are. read more

I paid for my cabinets 4 months ago! EVERYTHING was incorrect! Size of cabinets, island, incorrect trim, incorrect sink base, organizational inserts... it just continues! I spend each day having to battle to get things corrected! To top it all off the owners of the company " do not speak to customers or help to resolve issues". Great then who does help you! That answer is NOBODY! If 0 was a star why that would be too much for this incompetent company! I expected bumps in the road but this has been mountains! Terrible experience from start to finish! Plus not even closed to being satisfied! read more

I was very specific I didn't not want a seam in my countertops. Not only do I have a seam, but the cutting of the granite was terrible! pictures tell the whole story, so if you're interested in seeing my pics email me MsNeat38@aol.com read more

I am a repeat customer over last 6 years. I am disheartened by issues encountered with my recent countertop order (originally placed in June) from Factory Plaza and the subsequent handling by their employee/PM. I ordered a stone countertop for a 36-inch sink base cabinet, specifying sink and faucet cutouts and an industry-standard overhang. This was a very simple order. Here is a summary of the problems encountered and specifically attributable to the Project Manager: Sink Cutout Issue: I provided a sink template for the countertop cutout and was billed accordingly. Instructed to pick up the countertop, it lacked the sink cutout.  PM had not provided fabrication team with the sink template. Countertop was not ready and was sent back to fabrication. Faucet Cutout Issue: Advised to bring in the sink for an accurate cutout. Upon another pickup attempt, discovered that the faucet cutout was missing. Countertop sent back to fabrication. Overhang Issue: Advised to pick up the countertop, it was discovered that it was an inch short due to missing industry-standard overhang. These repeated errors indicate a severe lack of due diligence and attention to detail. Factory Plaza has been negligent and uncompromising and failed to accurately document and follow through with the specified requirements. I have previously had successful experiences with different Project Managers employed by Factory Plaza, including: - Full kitchen countertop fabrication and installation - Outdoor bar countertop fabrication and installation - Custom bathroom vanity and countertop fabrication and installation - Laundry room countertop fabrication with customer provided measurements (Same order request as in this formal complaint.) Issues with this particular project highlight a significant lapse in service quality, stemming from PM's inadequate management. These missteps have delayed the project and resulted in additional inconvenience and frustration. read more

We spent 21,000 on cabinets. We liked the quality but customer service is also very important and matters - this location lacks it. A couple of mistakes were made with our cabinet order- we had to reorder two cabinets because of our contractors mistake BUT two doors were damaged due to Factory Outlets mistake ---plus Thomas forgot to sell us wood that was a part of the crown molding-- which has delayed our project. Even though the crown molding was his mistake, we're the ones that had to deal with his rudeness instead of owning up to it. Instead of making this stressful process easier and being understanding, Thomas is very condescending, rude and offers no customer service or solution. From beginning to end, he just doesn't seem like he wants to help but only wants to make a quick commission. He doesn't help with design and offers no ideas. He sounds obviously bothered whether we call or email him with a basic question or a problem. His emails are just as rude. Considering we spent $21,000 I would appreciate some good customer service- no sighs or smirks- -don't sound annoyed when we call or ask questions. Dont treat US bad due to your own mistakes. If you decide to shop here, ask for any other "project manager" besides Thomas. It isn't enjoyable. He is very dismissive and unhelpful. Adding to this: Thomas made another mistake when he rushed through our 2nd cabinet replacement order. He forgot to add a design to the order to match the rest of the cabinets. No accountability on their end. They have no manager or higher authority to discuss our concerns. Our complaint on Thomas led them to cancel our Quartz order. They got mad we wrote a review on our experience. Owners want nothing to do with their customers despite us asking for them and sending them an email. They didnt care we had major concerns or problems with their employee. VERY ODD! The project managers are not held accountable for their mistakes or treatment of customers apparently. I will add that Paul (cabinet maker) is so nice, UNDERSTANDING of their mistakes (Thomas mistakes) and was very concerned! read more

I had my granite countertops installed by Factory Plaza, and let me say, the Service of the Team in the show room, Thomas, along with the Installer Diego, was AMAZING, everything was as quick as I wanted and needed it to be. I wanted to cry with joy, my countertops are BEAUTIFUL!!! Thank you Factory Plaza for everything. Let me add the pricing was amazing and affordable, I work for a Home Improvement Store so I know pricing and Factory Plaza was right where I needed it to be. Thanks Again I would definitely use them again. Mary W. Calumet City read more

Remodeling is never easy, but Thomas Z made our experience a terrific one. The service provided was stellar. The quality of the materials and workmanship was great. The customer service and support was the best we have encountered and this is the 4th kitchen we have remodeled. And as a result the kitchen looks amazing. We would highly recommend Factory Plaza to anyone who is remodeling their kitchen or bathroom. Thanks again for the great service and finished product. read more

Worked with Thomas Z to get my order in for granite countertops + island. After signing and putting a deposit down it went down hill - It was nearly impossible to get any assistance with the order afterward in terms of potential changes (ie different sink). A dismissive and unhelpful attitude. On installation day the installers showed up on time but seemed to rush the job and the effects show it: 1. Faucet hole off center of the sink cutout 2. Countertop overhang uneven over cabinets 3. Top edges of the backsplash not polished. The stone I selected is nice but for a higher end granite you'll pay a heftier price. Overall I'd not recommend this place for poor customer service ('advisor') and sloppy installation. read more

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Run from this business. Worked with Cody. We had the exact same cutouts for counter tops for two bathroom remodels. They miss cut the counter top in primary bathroom and mounted the under mount sinks anyway when they knew it the overlap was not correct. The cutout they did was 17 5/16 x 13". They tried to blame Kohler claiming sink variation. When the exact sinks installed in other bathroom a few months earlier had a 17X12.5 cutout. Which was the correct cut out. After weeks of no response they offered up we could buy a different sink and have them put in. Horrible customer service and not standing behind their work. My wife was busy the day they finished and mistakenly paid them without close inspection. One hour later she emailed them about the mistake. 6 weeks later they basically gave us the middle finger. The rating should be negative but that's not an option read more

Did 2 jobs with these folks. Both went sideways on installation day. Pricing is good so I guess you get what you pay for. One job had a cook top hole cut to the wrong size. Took over a week to get them in to fix it. This was after 4 phone calls and 2 emails to "prove" to them that it didn't fit. Job two, they showed up with an top mount sink instead of the ordered undermount. Their solution...installers leave while I'm on the phone with an receptionist that can give zero assistance. Luckily the installer called me on his way so I took over the job and made them come back that day to install. We had a bunch of other trades and parts of the job that were lined up and couldn't wait the inevitable week or more to get them back out. Ended up keeping the old sink and recieved zero discounts of any nature for my trouble. Would never use them again unless you enjoy the hassles on install days gone wrong. read more

Nice selection of granite and marble. Few notes kids are not allowed in the back as it dangerous back there. Free samples if you need a small piece to bring home but take a pic of the large slab. You pick the slab you want. Still needs to be installed so will update later.. My marble countertops came and look beautiful! The cutting board is also very nice! read more

Factory Plaza - Building Supplies Near Me - Bensenville, Illinois

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Factory Plaza is the place to go if you want to pay great prices for any stone. We shopped around and this place was the best price in the Chicago land area. They were very friendly, had good communication and great turnaround time. We remodeled our kitchen countertops and they installed them so nice! They also made me a kitchen table that looks fantastic. Worked with Urszula she was amazing! thank you! read more

I have been working with Mario, and found the experience to be incredibly difficult and disappointing. I provided pictures of the layout of my kitchen and measurements of cabinets, and inquired multiple times if there is anything else I need to ensure my kitchen is "finished". Mario was little to no help, and stated he isn't a designer. I was not expecting him to design anything, merely ensure as a cabinet expert and project manager for your company that all components needed to finish my kitchen were included in my order. I was first told that the cabinets were solid wood cabinets by Mario - only to find out the boxes are actually not solid wood and neither is my complete door for my shaker cabinet. This was not upfront or honest. My cabinets were delivered (with some damage pictures attached - Mario did not respond when I called repeatedly as they were being delivered or my urgent emails. Over a day later he advised I could drive my cabinets back in myself and they can fix them - I live in downtown Chicago and paid for delivery - obviously this was not an option), and despite telling me I had white shaker cabinets, I actually have unpainted boxes and an unfinished bottom on my cabinets. Additionally, there was not a panel to cover where this unpainted box would show by my microwave and no shelves for two of my upper cabinets. Mario took zero responsibility when I called and voiced my frustration and concerns. He informed me "he is not a mind reader". I did not expect him to be a mind reader, but did expect him to be a professional with better customer service. Also, when placing the order for the cabinets Mario stated he would keep me updated every step of the way. This NEVER happened. I pushed for every update, they were delayed beyond the date he advised I would have them. During my countertop measurements I was told by the very nice gentleman, Tom, that came out that the countertop would not fit in my elevator (despite the fact the same size countertop has already been in my place in that same elevator - and neighbors also had the same size countertop in one piece). Thankfully, Natalia helped me while Mario was out, and worked to find an option to have these countertops delivered in one piece (kudos to her). I was so grateful at instillation that countertop was in one piece. I provided pictures to Natalia prior to instillation showing my level cabinets. At no point did the installers state my cabinets were not level to lay the countertop. They placed the countertop DIRECTLY WITH WEIGHT on my DISHWASHER! Pictures of this are included. Shivs where put in, but the weight was not on them. MY contractor (not factory plaza) saw this and was immediately VERY concerned. He rectified the situation immediately out of fear the legs were going to break off my dishwasher. He also filled in part of the area around the shiv and countertop as NOTHING had been filled in or sealed correctly, and he was mortified another professional would leave my kitchen in this shape. There were also two small chips on the edge of my countertop from instillation which my contractor pointed out to me. After a week of emails, the installers were back out today to try and fix what had gone wrong. They sealed what was missed, evened out out the caulking for the shivs which had been left sticking out. Then when I asked if anything could be down about the chips they said yes, we can buff them right out. This resulted in one hand sanding creating a divot in my countertop. Then Roberto working endlessly to try to even this back out and match the corner rounds and even/smooth the side. He worked very hard to do this, but the corners do not match as they did at the time of installation, and the side is smooth but uneven (spots that have a noticeable dip when you run your hand across the surface). My purchase was for countertops with flat edges and matching corners. I do not have this. Also, when trying to repair the chips to the countertop which were from installation the workers began sanding the countertops (with no furniture coverings or warning about the amount of dust that was about to be generated). My furniture will need to be professionally cleaned due to how this was done, and the quartz dust that covered EVERYTHING in the condo. Additionally, an installer broker a pricey glass and chrome soap dispenser. I found it very unprofessional that the item was broken and NOT mentioned to me. I went into the bathroom to find it broken and no one else besides the installer had used that bathroom. Mario has to call me as he as he said he would do 5 days ago, I have followed up via phone and email. I also emailed and called the owner/VP - Darek Bosek with no response. His email if you need it for the future is Darek@factoryplaza.com. I would never work with them again. The price was right, but this is a situation of you get what you pay for from them. read more

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We remodeled our small kitchen in Oct/Nov of 2011. After getting an exorbitant quote from Lowe's for granite, even though we ordered their cabinets at a decent-to-average price, we started to shop around. Lowe's really wanted to sell us quartz and we weren't interested in an man-made/assembled material. We called various granite yards and they told us if we mentioned we were looking at big box stores, their price would be as high or higher than them, as they have agreements with the big box stores. And the granite yards were very fussy with appointments & how many slabs you could view. After too many hours of searching on the internet for granite stores, I must have been up to at least the 10th company when I found Factory Plaza. To throw out some names of places I called or visited: Rogan Granite, Lowe's, Menards, HOBO, Home Depot, some no-name places, and Stone City. My first thought when I read the great reviews and excellent prices was "what's the catch?" It seemed too good to be true in my never-ending remodel. We went to Factory Plaza's showroom probably 4-5 times. We couldn't make up our mind because it was too hard to envision the room (even bringing the cabinet door along!). After doing a stain test on Kasmir Gold, we weren't happy, it stained! We ended up with a much tougher granite that doesn't stain called "Giallo Ornamental", a beautiful and popular stone. We looked at NVG and Santa Cecilia as well. Giallo Ornamental is just gorgeous! When all was said and done we got the same granite for 60% of the cost of Lowe's "C" class granite. 40% savings! We marked our slab with tape to show how we wanted it cut, the nice man measured our lower cabinets on Nov 2 and it was installed on Nov 12. Granite installation was fast (1 hour) yet quite stinky with the epoxy's. They did a very good job and didn't damage my home in any way. TIGHT SEAMS! It may have been quicker but we changed our minds and may have delayed it by a day. Things to know: 1) They give you a cash discount, take advantage if you can. 2) At the time they give you a free S.S. sink if you spend over $1500. The quality of the free sink is just great. It's deep, not thin, quiet, and we are happy! 3) Their sink strainers are worth the added cost, I paid $12 for each strainer and they are truly unique, you can't find them in stores with the little handle. 4) We had a small language barrier with the lady, but she was helpful and nice. 5) There's not much "installed" granite to view, I'd say 75% of it is just viewing slabs indoors. 6) They're fast. Most places like Hobo want 3-4 weeks from measure to install. Rogan was 2 weeks and Lowe's was 2-3 weeks if I remember correctly. Factory Plaza was 10 days! ***6) They and/or the other companies on this street need to pay to have the street repaved. It's a tiny industrial park in an area of homes and it was really, really hard on the car with all those pot holes!! (Would take away a star but I love F.P. too much!) A+ experience, would definitely recommend to friends and family. Thank you and I wish I found your company before going to all those other annoying stores! I will post a photo! read more

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I found this place through a Google search, and thank God I did. I was about to pull the trigger with another company for $1000 more when I found these guys. I called them to ask if they carry a granite called Lennon they did not, however the girl on the phone offered two other colors that were very close. I went over a few days later and found a color "cold spring" which looked awesome and nearly identical to the Lennon I wanted. Long story short I picked out a slab and put my name on it. I paid $39.00 sq ft installed. They charge a few dollars per mile if your house is over 50 miles. I asked about the free sink for orders over $1500 but that was a year end promotion that expired. She said my granite was 5.00 off per square foot so it worked out better then the free sink. The sell stainless steel sinks from China for $145.00 but I bought my own elsewhere. They take a 50% deposit and balance due on delivery. 5 stars read more

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have been trying to order my cabinets from factory direct a d have had an unsatisfactory experience. I showed up in the show doom a d was impressed. I sat down a d worked with Mario. The next day I emailed some questions and was not answered, so I called. I was told they couldn't help me as I didn't pay for the design fee. They should have asked we can help you, but you need to pay the price. I wouldn't have had an issue at all. I then thought I would double-check my measures and go back into the showroom as I had better service in person. I checked my measurements and put down the Cabinets I needed. Before going, I asked if I need an appointment, and they said no if I was going to the showroom. I show up At 4:10 pm, And they Close at 6 pm. They had two design people and three office people and people from operations. I waited and waited, and the lady by reception didn't update me on time I would need to wait. An hour goes past, and I keep waiting and come at 5:45. I am finally helped and work with Natalia. We put in my cabinets, and when we went over them, I didn't know I needed a 3-inch filler on the corners of the cabinets, so I needed to go back and adjust. I got things adjusted and marked out on the grid paper she preferred with the cabinets marked and sent back. I get no response from Natalia. I keep calling and emailing with poor response or no response. Finally, on Thursday, I get the estimate, and I have questions about the estimate, so I call and leave a message and email. I get no response. I then call Friday and am told she is not in until 3 pm. I call at 3:20, and she is out in the back. They close at 6 and still no response. It is March 14 today, and I sit here and think I like the cabinets, but with such poor service, do I proceed with ordering or go back to the drawing board. Beyond frustrated with the poor service. And an amusing thing is they have an award for No complaints from 2019. read more

Avoid this Company if you can. We were referred to Factory Plaza by our G.C. during our kitchen remodel. We have a huge chip in the middle of our quartz counter top that we did not notice until after the installation. Our G.C. contacted them and they refused to address the issue, or do anything. Look at other companies for your counter tops! read more

Factory Plaza - Chip in our new Quartz kitchen counter top. - Building Supplies Near Me - Bensenville, Illinois

Purchased bath vanity from them. * one star for customer service - employees care more about their cigarette break than helping you out. ** two stars for business operation - disorganized; I was promised specific date pickup which I confirmed on Thursday, but then learned at the last minute on Friday it won't be ready (was still being painted) - glad I called to confirm! Also, when contractor went to pick it up following Monday, they didn't know where to find the order - he said no one he talked to knew anything about the order - took a long time to sort things out. *** two and half stars for workmanship/quality of vanity - the cabinets are constructed out of 1/2" plywood all around (the good), but the drawer slides and drawer fronts weren't properly mounted. The fronts weren't screwed-on evenly and it is impossible to align them without removing the fronts and adjusting. Get your front office and assembly operation in order Factory Plaza! read more

Went to one of their suppliers. Called factory plaza and got a quote from them. It was a little out of budget. Went to another place which uses the same supplier and They sold it to us for one thousand dollars less. They also gave us more options on edges included with pricing. That extra thousand dollar markup is also assuming taxes are included. read more

Customer service rating is definitely ONE STAR! Product Selection is FIVE STARS! On Feb 23, I was going to various granite/marble fabricators and suppliers to check on the stocked slabs, and happened to stop by here from a referral from a colleague. I was pleasantly pleased with their stock and products they offer. I had met with a Sales Rep for a few quotes on a few different slabs. On the Mar 5, I had finalized my decision and contacted the Sales Rep about the quote provided. On Mar 6 the rep emailed me the contract, drawing approval and credit card authorization, which I returned the following day. On Mar 7, I contacted the Rep via email and voicemail message to make a minor change on one of the pieces by adding 1/8". The Sales Rep stated that the pieces would be ready in about 7-10 days. On Mar 15, I contacted to get a status about my order. The Sales Rep stated that they never received my correspondences nor any of the forms so my order was never processed, irately. Therefore, I resent the forms again twice on that day, once while talking to the Sales Rep on the phone and again later in the afternoon. The following day, I decided to stop by the location, The Sales Rep walked up to great me, not remembering who I was, and I informed them they have been currently assisting me with a current order. I talked to the Sales Rep about my order, and while they were looking at my quotes and making copies of the forms I brought with me, I noticed that the Sales Rep had printed copies of the forms I had previously emailed back to them in my order folder on their desk. The Sales Rep stated that the pieces will be ready by the Mar 22. I asked them if it can be done sooner, and they remarked that I'll have to contact her on the the Mar 20 to get a status, which doesn't answer my question. On Mar 18, I called to to see what my scheduled pick up date is, and I was informed that it should be ready on the Mar 23, and that I had to talk to the Sales Rep the following day to get anymore information or status change about my order. I do not appreciated being talked to rudely on the telephone, nor being lied to. If the Sales Rep didn't received my emails, then why would they have copies of the signed forms I sent. I have numerous projects throughout the year, and would have hoped that I would be able to use Factory Plaza in many them in the future. But if this is case I'd be happy to stay with my other lists for fabricators. read more

I located this business while doing extensive research looking for a good granite company that wouldn't break the bank. I located this company and initially thought it was too good to be true and there must be a catch. I figured I would give them a shot since I would only be out $1100 if things didn't work out well. I ordered 46 square feet and sent in my own layout and pre-paid for it. After they had it ready, I tried to change the order to have it delivered but they changed the delivery price so I went up and picked it up. It's a bit of a drive from Indy, but well worth it. The counters were done perfectly and the measurements were exact. I can't believe I was able to get 1 1/4" granite, finished and with a sink and sink cutout for just under $1100. I will definitely be using them again. read more

We had an excellent experience. Prices were fair and inclusive. All of the staff I dealt with was polite and easy to work with. The installer was so nice prompt and courteous. I have been dealing with a lot of renovation companies lately and these guys were by far and large the best. Every minute of this interaction was great. I have two small complaints....I do wish they would have caulked backsplash to wall. I also did not know my sink needed to be disconnected prior to install, which was a minor setback. That being said, the rest of the experience was still so great that I would still give them 5 stars. So that should tell you something. read more

I am very happy that I went with Factory Plaza for my countertops. The price is fantastic and service is too. We worked with Anna Phillips and she is great, you can tell she really cares about her customers and their projects. I am a stickler to details and there was two small issues during installation. One of them they corrected the following day, it was just an oversight of what will be seen on the waterfall edge from behind (they removed the mesh in a small area where it was visible) and the other I had to just put a small trim piece in. After living it with for two weeks, all I can say is WOW, our counter tops are over the top. I would give a 5 star rating, but can't for the little oversight. Everyone at the company cares, and they treat their customers like you would want to be treated. My Mom is re-doing her kitchen and this will be the first place I bring her to. read more

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Worked with Tomas Z he did design for kitchen count, everything needed I paid more than $6000 thousand after 3 months get wrong size and not enough crown molding, side panels, for this staff paid another $570 and waiting more two weeks get crown molding read more

My experience with Factory Plaza unfortunately is horrible. We paid and were told delivery would be 3 weeks. Since we had not heard from Factory Plaza one week prior to delivery we decided to call to see what was going on, we were told there was a delay and Ted told us he believes it will be another 4 weeks. Another follow up call with Ted we were told there could be no firm date now and the fault was put on us because we worked with a new individual at their company who had made a mistake in our order, which we caught and asked to be corrected. On my final call a lady I spoke to did apologize. read more

Their sales team and installation team was very friendly and easy to work with. The installation was done 1 week after we have visited their warehouse to select the slab. I would recommend them to anyone looking for a new counter top. read more

This is the place!! Factory Plaza and Natalia never disappoint...I have worked with Natalia for the 3rd granite/quartz project already and it is always a great job! Pricing, communication, and installation are all #1...why take a chance to go anywhere else, when this place is top notch for service and pricing. Highly recommend to go see Natalia at Factory Plaza. Steve P. read more

I was so disappointed in Factory Plaza the 2nd time around. In 2014 Factory Plaza installed my white quartz kitchen counter. The job was done well. After 3 years of contemplating if I was going with tile, stainless backdrop, partial quartz back drop I decided on a full white quartz back splash. Because of the length 3 pieces needed to be used. Not a issue at all. But the quartz on the 3rd pc was cut too short. The installers decided to just add more grout to hide the flaw. Besides not using the proper caulking, a silicone that should be used for a kitchen installation they used a flaky, gritty caulking that turned black. I do not cook and am super clean. When I called the office they told me it was probably dirt. They sent a sub contractor to look at the problem and he said it was improperly installed. After numerous email and calls. (The sub contractor himself spoke with the office in my presence and told them it was not properly cut and installed) Factory Plaza has not at all moved forward in fixing the improper installation I am a realtor and work with many new construction clients/buyers. I WOULD NEVER recommend Factory Plaza to them or anyone. read more

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This review is to update my review from last week. Update: since the post we were immediately contacted and a gentleman came out to measure for the counter tops as they had promised. Today we got them! The installers were polite and very respectful. They answered our questions and fixed some blemishes. We are pleased with the way Factory Plaza came through for us. : ) We would go back in the future for more granite when/if needed. read more

After going thru 3 different vendors for quotes, I decided with Factory Plaza as they had the best price on granite countertops. I just had my countertop installed today and they did an excellent job. The process went smoothly and the installers were very professional and meticulous! read more

Wow, ok where do I begin??? This is going to be a bit lengthy so you may want to grab a latte and put the phone on vibrate... Our quest for "the perfect granite" began a few months back when my husband and I decided to remodel the kitchen gradually, component by component, starting with the most expensive part: the granite. Actually, as you know, new cabinets are also very expensive but we opted to keep the existing ones. So our search began at Home Depot. We have friends that used them and it came out nice and seemed pretty cut and dry. When we went there we looked at small samples of about 30 different granites. I thought the price was a little high, but I didn't really have much to compare to. We went home and let the Home Depot idea marinate for a few days... A few days later I still wasn't so sure, though I didn't know why. Well, I'm a Googler, and I went to my computer and literally typed into the search engine "cheap good granite Illinois". I noticed that the first page was all wholesale granite. Factory Plaza showed up and I looked at the site. It was laid out very nicely and was very very pleased to see that the showroom was open on Sundays. I never really understood why home furnishing places and other such places like this wouldn't be open on Sundays when almost everyone has that day off (except of course, the hardworking people at Factory Plaza). We went. At first when we got there I noticed there wasnt much on display. People were there purchasing though and they were very busy. The place was small- or so I thought. Someone came to greet us, and walked us to the warehouse in the back. IT WAS HUGE! I felt like I was in granite heaven!!! These weren't little blocks of samples. They were full slabs of granite! I'd say there were probably 80 varieties. The woman gave us a paper with all of the varieties and their installed prices on them. Then she left us be! It was great! No hassling, no trying to help us figure out what would match in a home she hasn't even seen, no pressure, no nada. It was great. They also had broken pieces of every color which you could take home to see if it looked good. All for free. When we looked at the sheet she gave us with the prices, we noticed that they were significantly cheaper than Home Depot, and you get to pick out the ACTUAL slabs of granite that you would want right then and there. We put a 3 day hold on the granite to ensure that we really wanted it. That didnt' cost anything. We decided we wanted it. After that they sent someone to measure. He was very professional. They came out and measured before we gave them a deposit even! We were scared that the estimate was going to be way off from the actual price and that it would be over our budget. It was a little higher but only because we wanted to add some counter to our island. They were ok with this and let us pay half after he went back with the measurements and gave us a firm price. The balance was due upon installation, which is today. Here's a little bit of a kicker: they tell you that you get a free stainless steel sink. It is true, you even get a nice selection of very nice sinks to choose from. But they actually cost $100. After the installation and purchase, they want you to go on the internet and write a nice review about them. After that, they give you a check for $100. So at this point here are some facts: 1. The woman handling my account told me that I could pay the price with the free sink as long as I write a review before they leave and I pay. That is what I am doing right now. 2. The idea of "buying good reviews" sounds totally whack. BUT. That doesn't mean they don't deserve it. I'd give 10 stars if I could. I know I can be hard to deal with at times and they went above and beyone making sure I was happy. 3. So far the granite is GORGEOUS and matches so well! 4. My husband is at home and says the men installing it are very knowledgable, professional, and clean. My house doesn't look like a bomb went off in it. They are cutting the granite outside. 5. I will be using them again once I start remodeling the bathrooms. I already have the granite picked out. Now you know that yes they'd like me to write a good review, but I'm doing it because they deserve it. So, selection- AWESOME service- AWESOME price- AWESOME proximity- AWESOME service time- AWESOME. I'm so happy!!!! Thank you!!! read more

We bought our quartz countertops here. They were helpful and reasonably priced. The installation was very smooth and we're on a third floor walk up. The installers were courteous and clean. read more

This company is anything but 5 stars. My suggestion is to go anywhere else. We spent so much money with Factory Plaza and I made the sad mistake of referring them to a family member. The product is awful, the sales people lack any sort of personality and they are down right rude. There are so many five star reviews of other companies that sell granite on here. I'm a realtor and I've referred clients to Best Granite, Ameritil Inc in Schiller Park and both were positively amazing. read more

Summary: Damage caused during installation and terrible customer service from start to end. Factory Plaza installers of our Granite damaged our dishwasher connection to water service line under the dishwasher during installation when moving the dishwasher for the granite install. Water line was not properly disconnected by the installers but rather left connected when they moved the dishwasher. Installers did not ask for assistance or permission to move the dishwasher. This caused a water leak under the dishwasher which was not discovered until the next day after causing significant damage to my kitchen cabinets, flooring, and finished basement. Factory Plaza will not acknowledge any responsibility for the damage and claim their installers are independent contractors giving us no recourse for a refund or reimbursement of repairs. Terrible customer service during the whole process as well. Would strongly not recommend and warn other consumers to consider a different supplier and installer. read more

Greg and David installed new countertops for me, they did a great job and were friendly and professional. My first contact was with Joanna, who was just as attentive and professional. Thomas then came out and meticulously took measurements. The final outcome was beautiful alaskan white granite countertops. The turnaround time was a bit long but not a deal breaker by any means. I would not hesitate to do business with this company again. Thanks again you guys! read more

In two weeks i had the quartz countertop measured and installed . The price was well below the big box stores. Im very satisfied thank you

Heard about this place from my uncle and cousin who both purchased their granite here. The showroom is very nice and they have a great selection. I gave them my rough measurements and the sales girl gave me an estimate. The price was good, they came out to my house and measured a few days later and they actually had the counter tops ready ahead of schedule. When they came out to install the granite, the installers drilled 4 holes for the faucet instead of 3 after my wife specifically told the guy 3. I called the store to advise them of the mistake and was told that my wife had told the installer to drill 4 holes. After an hour and a half of going nowhere, I was told to buy a faucet that required 4 holes instead of 3 or they would replace the granite at my expense. I was not happy with either fix and opted for a small refund. The counters look great with the exception of a small hole cover I had to install next to the faucet to hide the mistake. It does take away from the high end finished look, and I am still disappointed. I would suggest if you choose this company to be VERY specific and watch the installers carefully. read more

Factory Plaza - Hole cover to hide the extra hole which I was told I asked for... - Building Supplies Near Me - Bensenville, Illinois

This company does a lot of advertising on craigslist for granite installations. They post amazing promotions to get you in the door and then once you get there you find out that it was a bait and switch. After driving 20 miles to their new location in Bensenville today I can't tell you how frustrating my experience was with them. I even called them before driving out there to confirm that their promo item was available. When I spoke with their sales rep on the phone to confirm everything I asked him if I should ask for him once I get there. He said "anyone can help you." Once I got there and they pulled the bait and switch on me I reminded the sales rep that I had spoken to him on the phone. His response was "I don't know, I spoke with a lot of people on the phone this morning." Beware of going out of your way to visit this company. read more