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Wheaton, IL

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Kitchen & Bath Authority

2.9 (15 reviews)
Open • 10:00 am - 4:00 pm

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Deck construction

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We signed a contract with them to do complete remodels of a full bath and powder room in early June. Finally they called to say the material had come in and they could start right after Labor Day. At 6 pm on day one, after they had demolished the powder room, the owner Verlissa called me in a complete panic saying she couldn't find our countertops anywhere in the 3 cm depth specified; she could only find 2 cm. I asked if that would cost less, and she said no, since the manufacturer only makes it in 3 cm and mills it down to 2 cm (what???). She finally located countertop material at the end of the week. The work that followed was marked repeatedly by work that had to be redone because it was sloppy and/or substandard. Examples: bubbling paint because they painted over drywall repairs too soon (happened twice); subcontractor was having difficulty getting a nice edge between the tub surround tile and drywall so he decided to cover the edge with a piece of painted wood trim; oddly placed floating shelves, towel rods and plumbing fixtures that had to be remounted, resulting in additional (poorly done) repairs to tile, paint and drywall; scratches and gouges in our new tub because workers stored all their equipment and tools in it with no protection; ripped veneer in cabinet interiors (which worker than proceeded to "cover up" with plywood); gouges in our window ledges; a chip in the floor tile; floating shelf chipped and scratched on installation. I could go on. There was no oversight of the work by Verlissa and it was apparent there was little to no communication between her and the workers. We finally told them we would finish repairs that needed to be done because we just wanted them out of our house. I would say run in another direction.

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13 years ago

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1 year ago

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11 months ago

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2 years ago

This is a terrible company. Difficult process. Highly inflexible. Go elsewhere if you want decent regard for you as a customer

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3 years ago

In the end, a functional bathroom was installed. I had higher expectations and was disappointed. Save yourself the frustration.

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7 years ago

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Drury Design Kitchen & Bath Studio - Glen Ellyn, IL

Drury Design Kitchen & Bath Studio

(9 reviews)

We recently had Drury Design renovate the entire living space in our home. Twenty-two years ago we…read morehad Drury Design remodel the kitchen/living room level of our home. Since that time, we've experimented with other local contractors will less than remarkable results to downright, head-scratching disappointment. When we made the decision to overhaul the house in preparation for retirement, we returned to Drury Design and were once again delighted by their performance. Everybody we worked with from Gail Drury, the showroom folks through the subcontractors that did the work were fun, easy to work with, helpful and above all great communicators. We always knew what the schedule was. They always addressed our concerns and they made suggestions along the way. Just the fact that we would get a prompt acknowledgement of our emails made us feel like we were important to the company. Their follow through proved it. It was great fun to go through Drury's design process. They made sure we were aware of all the options we had, yet guided us with budget and design in mind. We were shown all the newest innovations but also the practical and economical as well. By creating and reviewing drawings with us, we were able to visualize our new living space and think through the smallest details that really made it special. Since we were doing essentially the entire house, we wanted a consistency in design and feel. And, even though we worked through the house in four stages over two years, Drury's attention to that goal produced exactly what we were hoping for. Our builder's tract home came without straight walls or level floors, but their skilled subcontractors were able to prepare walls and floors to accommodate the demands of geometric tile patterns. As these unknowns appeared, Drury design personnel and subcontractors met us at the house promptly to work out the best solution. We highly recommend Drury Design for any interior construction project for new or remodeled homes.

The Drury team did an amazing job transforming our kitchen - we absolutely love it!…read more Mario & Linda

Best Home Renovations - Basements

Best Home Renovations

(13 reviews)

Second time within a 6 month span - 2 separate bathrooms in the house - I made the decision to hire…read moreSteve and Best Home Renovations, so that's deserving of yet another review. First we hired Best to fix a cracked water seal pan in the upstairs standup shower...they fixed it to perfection while completely rebuilding the shower, the tiles, and the pipes. This time - we hired Best to do a complete bathroom renovation... I just continue to be blown away by the owner - Steve Best. His communication is what sets him apart from every other contractor. He's basically a customer's dream to partner with on a project. Rebecca at the office emails you for the admin side - keeping aligned with updates and transactions. Steve texts/calls you almost daily with the gameplan, the strategic approach, the agenda and schedule. I'm so thankful because unlike most contractors, Steve keeps everything on schedule - running daily - and makes sure his team gets to the finish line efficiently, quickly, and to satisfaction. Steve's crew works every day...and they put in a full day's work. They don't leave you hanging, they don't ghost you for days upon weeks without explanation and they NEVER leave a mess. They work super clean and always pickup after themselves. They start the job. They work at the job every day. They finish the job. All along the journey you're clued in, you're given timelines and reasoning...and you're a part of a collaboration with Steve to make sure the job gets done right! If there were a grade higher than A+ ...that's what I'd give Steve and his crew. HIRE THEM ASAP, you'll have zero regrets!

Steve, Will, Rebecca and their crew did an amazing job on our first floor bathroom so we hired them…read moreto do our master bath renovation as well. They followed through with what they said they'd do, were timely, reasonable costs and great work! Both bathrooms look gorgeous. Steve is a knowledgeable, helpful and friendly contractor. They know tiling for sure. We were able to buy material from wherever we wanted but if we needed recommendations they would always have them. We really have no complaints at all, we'd absolutely use them again.

Aslan - Master Bath - Crema Marfil vanity top by ASLAN Stoneworks

Aslan

(8 reviews)

In all good conscience, we could never recommend Aslan Design and Renovation to anyone. We had…read moreseveral issues with Aslan; two issues in particular demonstrate their indifference towards us and the quality of their workmanship. Part of the project was the installation of hardware on new kitchen and bathroom cabinet doors. When the cabinet hardware was initially installed, the handles were misaligned and the cabinet doors were splintered. We brought this unsatisfactory workmanship to their attention and demanded that the damaged cabinet doors be replaced. The owner of Aslan concurred with our assessment that the work was indeed unacceptable and assured us that they would "make it right". Though we repeatedly brought up this issue with the project manager, our concerns were ignored. Finally, in the last week of the project, the project manager unilaterally announced that he would "make it right" by plugging holes created when hardware had been misaligned and by patching up splinters created when holes were drilled. We disagreed and had to fervently remind the project manager that we were paying for new cabinets with properly installed hardware, not doors with patched splinters and plugged holes. Under duress, they were held accountable for the substandard work and replaced all cabinet doors that had been marred. Aslan's indifference was once again displayed when it came time to finish the punch list items. There were several issues on our punch list which we brought to Aslan's attention. We gave them at least 3 opportunities to complete the list. When they failed to do so, we had to hire a different contactor to complete the contract. The new contractor did things right the first time.

We absolutely loved working with Aslan on major remodel of master bath, guest bath and closets…read more Andrzej was so informative and created great designs that really updated/upgraded our look big time! He's a great listener and so is Ian, our project manager. We were kept 'in the loop' about everything and the entire team was extremely professional and so respectful. We were thrilled with the entire process! We highly recommend Aslan Design & Renovation.

TKS Interior Design and Remodeling of Glen Ellyn - Kitchen Refreshed designed by TKS Design

TKS Interior Design and Remodeling of Glen Ellyn

(7 reviews)

$$

We hired Kitchen Studio of Glen Ellyn to do a remodel of our master bath and an upgrade of our…read moreother three bathrooms. The project started in July and ended in November 2015. There are a lot of moving parts to this type of project from ideas, design, materials, outside contractors, etc. One should expect the usual delays that come along with any project. The reason why we went with Kitchen Studios is because we did not have the time nor the patience to manage the hundreds of details required and we had a friend who used them and were quite pleased. The three things a homeowner must focus on in out sourcing this type of project is: 1. The creativity and utility of the design 2. The skill sets of the contractors deployed 3. Communication of cost impact to the project from changes and unforeseen surprises. In our estimation Kitchen Studios excelled in the design phase. We met often and were shown numerous options for color, style and design. We were very pleased with the final layout of the Master Bathroom. Susan is very gifted as a design artist. She helped us visualize what we were imagining. She got to know us as people and was able to design exactly what we wanted in a master bath. She was never pushy or overbearing. The contractors were professional, had attention to detail and skilled at what they did. There were times we had to wait extra days to fit into their schedule which pushed back the completion date. But to us, quality was more important than time and Kitchen Studios accomplished that. We had determined a budget we wanted to stick to and Susan was very mindful of that. However, there are always changes that impact your cost basis. Its very important that a detailed accounting be understood by both sides. We feel Jeff did a very good job in keeping track of all the changes and Susan did a great job in keeping us close to our budget. We would highly recommend Kitchen Studios for either a bathroom or kitchen project.

I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

The Kitchen Master

The Kitchen Master

(16 reviews)

Our experience with the Kitchen Master has been fantastic. We had them rework our master bathroom…read more We couldn't be more happy with the results and the five year warranty is something you just don't find anywhere else. Several years ago, our house caught fire by a lightning strike and to make a long story short, the builder hired to rebuild it came up short on the quality and workmanship side of things. My wife and I were not happy with the results they left us with, so we hired a different company to come in and "fix" the bath. I won't name them, but they were even worse than the builders we originally had. So at this point we had an unusable master bath that was worked on twice and cost us thousands of dollars. We found the Kitchen Master and liked what we saw on their web page so we contacted them to help us with our hopeless master bath once and for all. From our first meeting with our designer, Anna, everything just went unbelievably smoothly. She guided us through all of our selection choices and helped us to pick out the items we were on the fence about, right in their showroom. The actual demolition and re-construction work was completed by Josh. We've dealt with quite a few contractors over the years and unfortunately, most of them we were not happy with but Josh was terrific. A professional through and through, he had the knowledge to get the work done quickly and at a high level of quality. Everything that was done, all the tile work, the custom glass shower and the installation of our new vanity counter looks absolutely amazing. His attention to detail was remarkable and the work he did to get things done right, did not go unnoticed by us. Tom our project manager, always kept us up to date with scheduling the work, and was in constant contact with us to let us know what would happen with the job at any given time. He was a great point of contact and never failed to answer our questions and return our calls or emails. We always knew what was happening with our remodel and never felt out of the loop in any way. Everyone we worked with at the Kitchen Master treated us with respect and put us at ease with their knowledge and level of professionalism. From the start we felt like we were in good hands. If and when we decide to remodel another bathroom, we will not hesitate to call on them. It's nice to finally feel like we've found a high quality team to work with that we can trust. Thank you Kitchen Master!

We're very happy that we chose The Kitchen Master for our recent remodel. Designer Anna Lehner…read morereally "got" our style and guided us ably through all the decisions to realize our dreams. Foreman Tom Myers kept us well informed and our project on schedule. All the installers (and especially Marek Kostko) did meticulous work. We are delighted with our beautiful, functional new kitchen!

Haris Inc.

Haris Inc.

(11 reviews)

We recently had our basement finished by Hines Inc., with Ibro leading the project. He was…read moreprofessional, helpful, and easy to work with throughout the process. He arrived on time each day, kept us informed with regular updates, and was responsive to our questions. The work was completed as expected, and we're very pleased with the quality of the finished basement. The pricing was fair, and the overall experience was positive. I would recommend Hines Inc. and Ibro to anyone looking for a reliable contractor for a basement finishing project.

I am so glad we found Haris Inc for our renovations. They fully transformed our house and I…read morecouldn't be happier with the results. For the past couple of years, I had been wanting to make updates to our home but couldn't find anyone I could trust, and I honestly thought it was a lost cause until I found Ibro. He reached out, was very friendly on the phone, came to the house, understood my vision, talked me through the expected timeline, and provided a detailed and fair quote for the project. We also wanted to stay within a budget, and I really appreciated how transparent and thoughtful he was in helping us manage expectations and make decisions that kept the project on track financially without sacrificing quality. He was clearly someone with a lot of integrity who follows through on his promises. Ibro and his team consistently finished their work within the quoted timeframe, which was truly impressive and a testament to their experience. He handled all technical aspects of the project expertly, his craftsmanship showed meticulous attention to detail, and he provided valuable consulting throughout the process as well. We really appreciated their ability to remodel while we were still occupying the house as well. This saved us money and they were always respectful of our space and routine. During those couple of months, they honestly started to feel like part of the family. They transformed our bathroom, bedrooms, living room, kitchen, and stairs, they truly can do it all. I'm so happy to have found a reliable and trustworthy builder. My father is an architect and also met with Ibro, and he was very impressed by both his talent and experience. If you're looking to update your home, whether it's a small project or a larger multi-room renovation, I highly recommend reaching out to Haris Inc. They are professional, reliable, honest, take pride in their work, and deliver beautiful results. I've included some before-and-after photos as well to show how amazing everything turned out. I am forever grateful to finally have my dream kitchen. It is so beautiful and inviting, and I look forward to cooking meals, gathering together, and making memories with my family there for years to come.

Cabinets and Granite Direct - 3D Design from our Designer-Sangita Kadkol

Cabinets and Granite Direct

(23 reviews)

You get what you pay for. I'm not usually up for cliched phrases, but this one really holds true…read morefor anything in the home remodeling sphere. Yes, I whined (to myself and to my husband) about the cost of custom cabinets and granite at C&G Direct, but I'm super happy with the quality of the product that showed up at my doorstep a few weeks back. The rep we worked with, Anna, was on point from start to finish. She was quick to answer questions, helped us design a counter and cabinet structure that would work best for our daughters' bathroom and followed up with our contractor when one cabinet door arrived less than stellar. Their showroom is quite lovely and you can get a nice picture of what your potential kitchen/bath will look like when all is said and done. Yes, we paid extra for our white cabs, but the quality is there, it looks awesome with the new counters, and said cabinets were crafted just a few states over. #worthit

I've been thinking of remodeling my kitchen for at least 10 years. The process started by sitting…read moredown at Lowe's with one of their kitchen designers and getting a free layout and cabinet estimate. Over the next 10 years I took that Lowe's layout to no less than a dozen cabinet companies to get their pricing. The pricing always came in around $10,000+ (except for one importer who sold cheap, rather than good cabinets in a limited number of styles and colors. None of which we liked.) Then a month ago, driving north on Gary avenue in Carol Stream I just happened to spot this place and thought I'd try again to price out the Lowe's design because we were now ready to do something. I went into the place and immediately started walking around. I didn't wait for a sales person because I wasn't sure if I'd like the place and didn't want some fast-talking salesman to start accosting me for my business. I'd looked for a few minutes before I was approached by Jim, a pleasant older gentleman. He was nice so I told him what I was looking for and we casually discussed a few options. I told him I had the Lowe's kitchen design and he said he'd be happy to price it out with the cabinets I liked (he didn't want to see their pricing). I emailed him the design minus the prices and he came back with some design drawings. We talked some more over email and I asked him to stop by my house to see my kitchen. He did and we had a great conversation and we got ideas for other ways to do the kitchen. After looking at the kitchen, Jim put together everything we liked, added in the monthly manufacturer promotions, and ended up THOUSANDS less than any other quality cabinet place. So today we visited the showroom to go over every part of the cabinet order before putting down a deposit. After all was said and done, even after we added many pullout drawers, did some upgrading and getting some trim pieces (not on the original Lowe's design), he beat my 10 year old barebones Lowe's kitchen design price by over $1,500! I can't recommend Jim and this place strongly enough. (I'll let you know if things don't go smoothly once we receive the cabinets.)

Kitchen & Bath Authority - contractors - Updated November 2026

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