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    Kitchen & Bath Authority

    2.9 (15 reviews)
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    Updated 2 months ago

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    We signed a contract with them to do complete remodels of a full bath and powder room in early June. Finally they called to say the material had come in and they could start right after Labor Day. At 6 pm on day one, after they had demolished the powder room, the owner Verlissa called me in a complete panic saying she couldn't find our countertops anywhere in the 3 cm depth specified; she could only find 2 cm. I asked if that would cost less, and she said no, since the manufacturer only makes it in 3 cm and mills it down to 2 cm (what???). She finally located countertop material at the end of the week. The work that followed was marked repeatedly by work that had to be redone because it was sloppy and/or substandard. Examples: bubbling paint because they painted over drywall repairs too soon (happened twice); subcontractor was having difficulty getting a nice edge between the tub surround tile and drywall so he decided to cover the edge with a piece of painted wood trim; oddly placed floating shelves, towel rods and plumbing fixtures that had to be remounted, resulting in additional (poorly done) repairs to tile, paint and drywall; scratches and gouges in our new tub because workers stored all their equipment and tools in it with no protection; ripped veneer in cabinet interiors (which worker than proceeded to "cover up" with plywood); gouges in our window ledges; a chip in the floor tile; floating shelf chipped and scratched on installation. I could go on. There was no oversight of the work by Verlissa and it was apparent there was little to no communication between her and the workers. We finally told them we would finish repairs that needed to be done because we just wanted them out of our house. I would say run in another direction.

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    10 months ago

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    6 months ago

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    2 years ago

    This is a terrible company. Difficult process. Highly inflexible. Go elsewhere if you want decent regard for you as a customer

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    3 years ago

    In the end, a functional bathroom was installed. I had higher expectations and was disappointed. Save yourself the frustration.

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    7 years ago

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    12 years ago

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    11 years ago

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    Best Home Renovations - Main Bath Before

    Best Home Renovations

    (12 reviews)

    Steve and his crew from Best Home Renovations are in an elite-level of contractors that you just…read morehave to value, because they don't come around often so cherish them when you do luck-into hiring a team like this. The work and craftsmanship speak for themselves, and that's the obvious reason to hire them, but I'll talk about two of the unspoken heroes that make Best the undoubted #1 choice as you evaluate contractors for your job. 1. Communication - Steve (owner) communicates with you every step of the way. He's always accessible, always providing updates, and is very honest in his assessment of what's doable, feasible, and reasonable. He manages your expectations while helping steward the project to success in a way that's genuine, authentic, and truly in the homeowner's best interest. He'll work with you on designing the project, scope of work, pricing, and he'll be with you every step of the way on materials, external vendors if needed, and making recommendations to make your life easier. 2. Rebecca. She's the admin expert @ the office who handles the paperwork side. She's the secret weapon as with most contractors, half the battle is just tracking them down for updates and insights. Rebecca is everything you'd hope for as a customer - where Steve is the renovation expert free to create and ideate - Rebecca is the go-to-lead for paperwork, timeline, arrival, crew insights and more. TOGETHER: Rebecca & Steve are the perfect pair for a customer to enjoy the process of working with a contractor and being excited to have a renovation done. Steve's crew is also excellent - his sons I believe - very detail-oriented, very clean and neat, courteous and professional. Had no hesitations about them being in my home (among my wife and 2 daughters). A+ isn't a grade high enough...simply put, "the best." I'm very glad my plumber recommended them for our bathroom renovation, we got lucky!

    Steve, Will, Rebecca and their crew did an amazing job on our first floor bathroom so we hired them…read moreto do our master bath renovation as well. They followed through with what they said they'd do, were timely, reasonable costs and great work! Both bathrooms look gorgeous. Steve is a knowledgeable, helpful and friendly contractor. They know tiling for sure. We were able to buy material from wherever we wanted but if we needed recommendations they would always have them. We really have no complaints at all, we'd absolutely use them again.

    Aslan Stoneworks - Master Bath - Crema Marfil vanity top by ASLAN Stoneworks

    Aslan Stoneworks

    (8 reviews)

    In all good conscience, we could never recommend Aslan Design and Renovation to anyone. We had…read moreseveral issues with Aslan; two issues in particular demonstrate their indifference towards us and the quality of their workmanship. Part of the project was the installation of hardware on new kitchen and bathroom cabinet doors. When the cabinet hardware was initially installed, the handles were misaligned and the cabinet doors were splintered. We brought this unsatisfactory workmanship to their attention and demanded that the damaged cabinet doors be replaced. The owner of Aslan concurred with our assessment that the work was indeed unacceptable and assured us that they would "make it right". Though we repeatedly brought up this issue with the project manager, our concerns were ignored. Finally, in the last week of the project, the project manager unilaterally announced that he would "make it right" by plugging holes created when hardware had been misaligned and by patching up splinters created when holes were drilled. We disagreed and had to fervently remind the project manager that we were paying for new cabinets with properly installed hardware, not doors with patched splinters and plugged holes. Under duress, they were held accountable for the substandard work and replaced all cabinet doors that had been marred. Aslan's indifference was once again displayed when it came time to finish the punch list items. There were several issues on our punch list which we brought to Aslan's attention. We gave them at least 3 opportunities to complete the list. When they failed to do so, we had to hire a different contactor to complete the contract. The new contractor did things right the first time.

    We absolutely loved working with Aslan on major remodel of master bath, guest bath and closets…read more Andrzej was so informative and created great designs that really updated/upgraded our look big time! He's a great listener and so is Ian, our project manager. We were kept 'in the loop' about everything and the entire team was extremely professional and so respectful. We were thrilled with the entire process! We highly recommend Aslan Design & Renovation.

    TKS Interior Design and Remodeling of Glen Ellyn - Kitchen Refreshed designed by TKS Design

    TKS Interior Design and Remodeling of Glen Ellyn

    (7 reviews)

    $$

    I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

    We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

    The Kitchen Master

    The Kitchen Master

    (16 reviews)

    Our experience with the Kitchen Master has been fantastic. We had them rework our master bathroom…read more We couldn't be more happy with the results and the five year warranty is something you just don't find anywhere else. Several years ago, our house caught fire by a lightning strike and to make a long story short, the builder hired to rebuild it came up short on the quality and workmanship side of things. My wife and I were not happy with the results they left us with, so we hired a different company to come in and "fix" the bath. I won't name them, but they were even worse than the builders we originally had. So at this point we had an unusable master bath that was worked on twice and cost us thousands of dollars. We found the Kitchen Master and liked what we saw on their web page so we contacted them to help us with our hopeless master bath once and for all. From our first meeting with our designer, Anna, everything just went unbelievably smoothly. She guided us through all of our selection choices and helped us to pick out the items we were on the fence about, right in their showroom. The actual demolition and re-construction work was completed by Josh. We've dealt with quite a few contractors over the years and unfortunately, most of them we were not happy with but Josh was terrific. A professional through and through, he had the knowledge to get the work done quickly and at a high level of quality. Everything that was done, all the tile work, the custom glass shower and the installation of our new vanity counter looks absolutely amazing. His attention to detail was remarkable and the work he did to get things done right, did not go unnoticed by us. Tom our project manager, always kept us up to date with scheduling the work, and was in constant contact with us to let us know what would happen with the job at any given time. He was a great point of contact and never failed to answer our questions and return our calls or emails. We always knew what was happening with our remodel and never felt out of the loop in any way. Everyone we worked with at the Kitchen Master treated us with respect and put us at ease with their knowledge and level of professionalism. From the start we felt like we were in good hands. If and when we decide to remodel another bathroom, we will not hesitate to call on them. It's nice to finally feel like we've found a high quality team to work with that we can trust. Thank you Kitchen Master!

    Today I got a new stove with a control panel in the front, so no raised back . I was shocked to see…read morethat Kitchen-master left a gap in the tile trim ! we also used them for a MBR remodel - had to have them come back for cracking mortar and towel rack kept falling out of wall - They returned twice to fix it, but it kept falling out. We ended up leaving it out and repairing the drywall.

    Haris Inc.

    Haris Inc.

    (9 reviews)

    I am so glad we found Haris Inc for our renovations. They fully transformed our house and I…read morecouldn't be happier with the results. For the past couple of years, I had been wanting to make updates to our home but couldn't find anyone I could trust, and I honestly thought it was a lost cause until I found Ibro. He reached out, was very friendly on the phone, came to the house, understood my vision, talked me through the expected timeline, and provided a detailed and fair quote for the project. We also wanted to stay within a budget, and I really appreciated how transparent and thoughtful he was in helping us manage expectations and make decisions that kept the project on track financially without sacrificing quality. He was clearly someone with a lot of integrity who follows through on his promises. Ibro and his team consistently finished their work within the quoted timeframe, which was truly impressive and a testament to their experience. He handled all technical aspects of the project expertly, his craftsmanship showed meticulous attention to detail, and he provided valuable consulting throughout the process as well. We really appreciated their ability to remodel while we were still occupying the house as well. This saved us money and they were always respectful of our space and routine. During those couple of months, they honestly started to feel like part of the family. They transformed our bathroom, bedrooms, living room, kitchen, and stairs, they truly can do it all. I'm so happy to have found a reliable and trustworthy builder. My father is an architect and also met with Ibro, and he was very impressed by both his talent and experience. If you're looking to update your home, whether it's a small project or a larger multi-room renovation, I highly recommend reaching out to Haris Inc. They are professional, reliable, honest, take pride in their work, and deliver beautiful results. I've included some before-and-after photos as well to show how amazing everything turned out. I am forever grateful to finally have my dream kitchen. It is so beautiful and inviting, and I look forward to cooking meals, gathering together, and making memories with my family there for years to come.

    Haris Inc remodeled our two bathrooms 5 years ago. Fast forward, about 6 months ago we started…read morenoticing a stain on the ceiling below the bathroom from water damage. Stain was getting bigger and bigger, until we literally got a gush of water coming down through the light in the bathroom below. The person that is helping us now uncovered a whole laundry list of issues. This review does not allow that many characters for me to describe everything, but one thing I have to mention: Ibro left a live wire in our shower wall. I am very happy for all who are satisfied with the work provided by Haris Inc. I just need to bring this up for everyone's awareness and safety!

    Kitchen & Bath Authority - contractors - Updated June 2026

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