Used Stone Illuzions for my Kitchen! Ruby again, was great to work with, she was very involved with purchase and install. very quick and efficient! read more

We priced about 7 different places to upgrade our kitchen counters and backsplash. Guru suggested the full height quartz backsplash and we could not be happier with their super fast turnaround, service and price! Highly recommend Stone Illusionz!! read more

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Ruby gave us a price of around $1300, which included two under mount sinks. Before 6-7-19, Ruby said she would come out to take a measurement. She was delayed several hours. She could not add half and quarter inches in her head...she said she is not good with numbers(?!) 6-17, Ruby texted, telling - not asking - that they would be installing on 6-24. I texted back that day won't work. Ruby called, scheduled it for 6-19 8am. No one showed up. I sent Ruby a text at 11:34am. An hour later she said they'd be there in 30 min. No apology. 1:30pm they arrived. One of the installers, (from a company called Rockford Marble in Elmhurst, which is partly owned by Stone Illusionz), ran out of the house. Apparently Stone Illusionz takes a rough measurement and tells Rockford Marble to cut the slab down, and then Rockford Marble does a final measurement when it's time to do the installation, and they cut it in the front lawn, then they install. The installer from Rockford Marble was telling me how Ruby doesn't know what she's doing, how her husband is even worse, how Ruby, "should never leave the office." He also tells me how lazy Ruby and her husband are and when they bring a sink to Rockford Marble they make an installer fetch it from their trunk. The installer continued to tell me how Ruby measured the countertop too small, so it was cut too small, and ordered sinks that are too large. We were never told what size sink the holes were cut for, we were only told, by the subcontracted Rockford Marble, that we needed, "smaller sinks." Then Ruby sent me a text: "...we will be installing the vanity on Monday. I will let you know the time on Saturday." The same 6-24 that I said would not work. I texted: "....Monday the 24th still does not work for us...". Instead of accepting that and finding another day, Ruby texts me twice asking me to call - trying to get me to agree to the 24th!! I felt that was unprofessional and disrespectful. Ruby texted the installation would happen 6-26, closer to 10am. They showed at 10:40am and later I noticed the sinks were tiny. When I asked who approved such a small sink, Ruby called and said it was Marty, our GC. I called the GC and he said he never would have approved it since it didn't go through him. So Ruby lied. Ricky from Best Buy Carpets and Granite came to our house and confirmed 18" undermount sinks would fit. He also pointed out that none of the marbling lines matched up. On 7-22 I asked Ruby to remind me who authorized 15" x 10" sinks. Ruby: " When my guys went the first time to install they said [my husband] was there and they showed him that besides the vanity being cut wrong the sinks are to big fir the cabinet. Then I got a text from Marty ...are the sinks too big. So I guess one of you spoke to Marty.Then I called my installers and they said yes the owner also saw and these sinks are big . That's when we went with the smaller sinks." We *never* were given a change order in writing stating the sinks would be that small. We were *never* told, nor was our GC the measurements of the new, smaller sinks. I texted Ruby back: "[GC] told me he never authorized smaller sinks. That you guys were working directly with us. My husband said he was never told the sinks would be only 15"...We had another company [verify] 18" sinks *will* fit in this vanity... We wouldn't have authorized [15" sink]. I would appreciate...a refund to cover the costs to go with a different company to fix this issue. When will you let me know about a refund?" Ruby's immediate response: "I dis agree that my guys are wrong! We have been installing for past 25 years. Unfortunately, I cannot issue any refunds." I want to also mention there were black lines on the countertop from the markings Stone Illusionz or Rockford Marble drew on it to cut the sink and to mark where the sinks would go. I have pictures of this. I have pictures of the ridiculously small sinks and how, even being careful, it was impossible to keep the water from splashing everywhere. Best Buy Carpets and Granite showed me how Rockford Marble put deep gashes underneath and how they don't install like that. They also showed me how Rockford Marble used filler and sloppily filled a hole in underneath, and how most of the brackets weren't really secure. Our experience with Stone Illusionz/Rockford Marble was that they are rude, unprofessional, sloppy, no attention to detail, a complete lack of customer service, oh, and they were $300 MORE than Best Buy Carpets and Granite, so they're also overpriced. Hopefully this will help someone not to make the same mistake as I did. #bewarestoneillusionz read more

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I am so happy that I stumbled upon this store. The owners were very knowledgeable and understanding of my budget, never once pressuring me to spend extra. Their quote was extremely fair for a new granite countertop and even during a pandemic, were able to schedule a measurement within 2 days and install in a week and a half. The installers were late, but I am appreciative of Ruby for keeping me up to date on the situation. The installers did an excellent, clean, and thorough job. I will happily use this company again for future projects. read more

I was very impressed by Ruby's professionalism, and kind nature. My fiancee and I came in to shop around, trying to find a good price on quartz which had been difficult due to the expensive look we were going for. The Stone illusionz show room had dozens of samples from many top manufactures of quartz that we were interested in. They also carried some cabinets that allowed us to color match the sample on site which was very helpful. Plus, Ruby showed us the fancy sinks that would be included with a purchase at no charge, and even let me use the washroom (which was beautifully designed/decorated). Here is the best part. Ruby provided a great price and could have the quartz measured, fabricated and installed within 10 days! I highly recommend Stone Illusionz, and I look forward to working with them on future renovations. read more

Stone Illusionz - 3 quartz samples from the show room. - Kitchen & Bath Near Me - Naperville, Illinois

This was the worst decision we have ever made. I am giving this company 1 star because the granite turned out great; however, we had 4 sinks replaced and they were all leaking. It took them 4 visits to get them corrected. Lastly, the backsplash project was and is a nightmare. The grout is cracking after only a few days all along my back countertop and along the entire side where the sink is. Kevin came to "correct" cracked tiles and grout and was nothing but arrogant, inconsiderate, and unable to complete the job to my satisfaction. I will now have to hire a new contractor to put caulk instead of grout where the two planes meet (which should have been done in the first place). This experience was a complete nightmare. Run the opposite direction. This project was finished 2 weeks ago and the grout looks like it was done 10 years ago. read more

Stone Illusionz - Kitchen & Bath Near Me - Naperville, Illinois

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We recently had granite countertops and a sink installed by Stone Ilusionz and absolutely love them! The entire experience was pleasant and professional. When I first visited the showroom, Ruby greeted me with a smile and was able to quickly provide an estimate based on drawings I provided and slabs that I had already selected. She arranged for the slabs to be picked up and transported to their fabrication shop and even met us there to ensure we were happy with the slab quality, and to discuss how and where the granite would be cut to optimize the overall flow of the stone. The countertops were fabricated and installed a couple days later (9 business days after my initial visit to their showroom). The piece for our island was rather large and the installers did a great job carefully and creatively maneuvering it through the front door. After installation, we noticed a couple minor issues and contacted Ruby. She arranged to have the installers return and they were able to quickly remedy the issues on site. I thanked Ruby and she kindly replied, "No problem. It's my job and my pleasure to make sure the customer is satisfied." That goes a long way in my book, given that companies who truly value customer service / satisfaction are few and far between these days! Overall, I would highly recommend Stone Illusionz. The pricing is competitive, the service is excellent and the craftsmanship is beautiful! read more

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I can't say enough about our experience with Stone Illusionz! Ruby & Navneet were both so friendly & very knowledgeable about the various products in their store. We had kitchen counters & a sink installed by them Ruby was so patient & understanding of our many concerns. She was very receptive to our calls & questions. Ruby knew exactly what I was thinking & was so helpful in showing a different slab of counter, which we went with, we could not be more happy. Cruz was the gentleman who cut our counters, he was magnificent, he made sure the veining flowed from one area to the next where the seam was.The countertop installers were amazing, they were perfectionists w/the installation. We absolutely love our kitchen! Thank you so very much! read more

I just had my kitchen done by this company and I can not say enough about how great my experience was. I did granite countertop and backsplash and Ruby was the best!!! Very helpful in helping me make choices and the people that did the work were professional and very very good at keeping work area clean! For me I appreciated it being one stop shopping from picking out granite and backsplash plus hardware and faucets including all installation. I would not hesitate going there. read more

Stone Illusionz - Kitchen & Bath Near Me - Naperville, Illinois

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We went to Stone Illusionz to look into new counter tops. We initially met with Ruby and she could almost read our minds in regards to what we wanted. That was refreshing!! We then went out to their warehouse to look at a full slab or quartz to make sure we liked it as a much larger piece. It was exactly what Ruby showed us at her show room. We then started the process to order the slab and have it installed.. Her crew came to our house the following day after picking the slab to take the initial measurements for the layout of our kitchen.. The crew came to install the counter tops approximately 10 days later and it was all done in about 3 hours from demo to completion.. They even scheduled the plumbers to come and install a new faucet and reinstall a separate water faucet. During the demolition process there was a bit of drywall that was ripped off and they came back to add a beautiful small backsplash to really finish the arThe entire process from start to finish was seemless and very easy.. read more

Stone Illusionz - The finished small backsplash they came back to install! - Kitchen & Bath Near Me - Naperville, Illinois

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We had the best experience remodeling our kitchen. Ruby and the crew were absolutely spectacular. She was patient and helped guide me when I needed it, was super responsive when I had questions, I can't say enough good things. They respected my budget, time, concerns, everything. Already planning future projects. Would and will recommend to everyone!! read more

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So happy I checked Yelp and gave this place my business. Ruby is wonderful to work with and I just love her demeanor, professionalism, eye for design and flexibility. My husband gutted our finished basement and with our daughter's wedding less than two months away, we decided to have Stone Illusionz help us with cabinetry, granite counter tops and flooring for the full bath, the bar area and wine closet. The cabinet and tile installers, Tony and Paul, are amazing! I just fell in love with these two. They are accurate, neat and know what they are doing. I will be redoing my powder room next and you can bet I will bring my business back to Ruby and her husband....not to mention insist on Tony and Paul again. I highly recommend Stone Illusionz for your remodeling needs from cabinets, to counter tops, to flooring. Believe me, you will be happy with their services, friendliness and design expertise. read more

I hired Stone Illusionz to remodel my kitchen, living room and bathrooms. Once they took my money it was a total nightmare. Quality of work was awful and they didn't have any experienced people. The porcelain tile floors were terrible. My cabinets didn't fit after they took all the measurements. Please Beware of this company it's a rip off and they are liars that make you feel like they know what they are doing and don't have a clue. I had to hire another contractor to do the quality work and had experience. Not Good & Very Disappointed Customer. You will find yourself in a lawsuit with this company. I didn't want to give them one star! read more

We engaged the services of Stone Illusionz to remodel our guest bathroom. The overall experience was excellent - Ruby was great to interact with and her team was very efficient and did a fab job. They worked with us very closely right from providing suggestions to procuring the materials. Very easy to work with as well. We would definitely recommend Ruby and her team strongly. read more

We had a leak in our master bathroom shower which forced us into a remodel. Ruby was wonderful about respecting our budget throughout the process. She has beautiful taste and we worked well together to choose gorgeous quartz and tiles to complete an absolutely stunning shower, flooring and jacuzzi tub deck. I love the finished project! Ruby and Kevin's capable installation team made the whole project run smoothly. Any concerns were quickly and professionally addressed. We will definitely work with them again soon for another countertop project. read more

Stone Illusionz was a great experience, the customer service was phenomenal. They were kind and played no games when it came to pricing! I got great product & a free sink!!! Will recommend to all my friends and family. Thanks guys, Adrian! read more

Stone Illusionz - :) - Kitchen & Bath Near Me - Naperville, Illinois

First off, I am not one who writes reviews. But I was so impressed with Ruby and Stone Illusionz that I wanted to take the time to praise them. I recently remodeled my kitchen,(counters and Backsplash.) I had no idea the amount of time I would be spending trying to find a reliable company. My mother and I visited several storefronts and talked to many contractors. I was frustrated and about to ditch the entire project, and then by chance I went on line and found stone Illusionz. I called at 6pm on a Friday and was met with a very pleasant voice, instead of saying come in on Monday, Ruby told me she would be happy to wait for me to get there. I was so happy to walk in and find actual slabs of Granite, not squares, but slabs! I was able to now visualize whites vs creams and narrow down the type of granite I wanted ( this in itself was a miracle !) Once Ruby saw I was struggling with design concept she quickly came to the rescue and offered me her opinion, she was never pushy, just helpful! We decided I needed to go look at white granites, and the very next day ( Saturday) I met her at a warehouse to start my search. Although I found 2 slabs of River white granite that same day, Ruby went out of her way to go the extra mile to find a cleaner slab. I was on a budget, so it didn't end there, she also found a jumbo slab which cut my cost a TON! I have two children under the age of 4yrs old, although Ruby wanted me to go with her to view slabs, she understood my schedule and went to several granite warehouses to take pictures from every angle, and waited for me to reply, sometimes having to wait 20 mins because I was tending to my girls! She spent two hours designing the layout of my granite so I'd only have one seem that isn't even visible !!!!! You nailed it Ruby! Prior to meeting Ruby, I was met with either snooty designers that's didn't care about my small remodel, or shady contractors that wanted to rip me off. I got fair quotes from the start with Stone Illusionz. Even though my project wasn't huge, she took the time to make me feel like I was her only client. She also worked with the contractors to lower their prices!!! Once construction began, Ruby came to my house every day to check on the project. My daughters are still asking for Ruby! As a mother of two young babies, I can't tell you how helpful it was working with a mother that understood my schedule. As you can read I have only great things to say !!!! Thanks Stone Illusionz I love my kitchen! xo Rose M read more

We recently purchased a slab of beautiful white quartz for two bathrooms from Stone Illusionz. We are very pleased with the workmanship of the cut around the sinks and cabinets, speed of installation, and customer service! read more

I just had my entire kitchen redone by Stone Illusionz (cabinets, backsplash, floor, countertops, etc...). OMG!!! What a pleasure it was to deal with Ruby! I was very nervous about doing a remodel because I had a bad experience with a contractor before but Ruby assured me that I would be completely satisfied with their work. She also promised to work with me every step of the way and she really did! Not only does she have great taste in matching colors but she does it patiently. She makes sure to pay attention to the smallest detail and If I had the slightest concern it was addressed to my satisfaction immediately. When it was all said and done I absolutely love my new kitchen! There is nothing I don't like about it and I'm so happy I chose Stone Illusionz. I now have a beautiful kitchen and great contractor for all my needs and I couldn't be happier. Thank You!! read more

Recently, we replaced our kitchen counter(laminate) with the granite slabs and I am so gld that I went to them and it was so easy and Ruby made the entire process appear so simple and she asked for our range, showed the slab sample and asked us if we would go and pick a slab and the week we picked the sample, the same week someone came and installed it. It is beautiful I wish i knew about them earlier!! read more

We replaced our dark green granite counter tops with a lighter quartz. We also replaced our old tile back splash and replaced with new tile. Stone Illusionz was great to work with in selecting the color of both the counter tops and tile. The installation took two and a half days. The first day the old counter tops were removed along with the sink and garbage disposal and new quartz tops installed. Paul and Tony did a wonderful job with the entire installation. They are both very meticulous and clean up well. I would advise putting old sheets over adjacent furniture as there is some dust. The second day the old tile and attached wall board was removed from the counter tops to the cabinets and new wall board installed. The tile was then adhered to the new wall board. The third day grout was applied to the tile and the new sink and new garbage disposal installed and touch up paint applied. Each day during the project I was called by one of the owners, Ruby, to check to be sure everything was going well. This project has transformed our kitchen. We couldn't be more pleased. The new deep sink that is included at no charge looks far better than our old one and the garbage disposal is a heavy duty unit. Stone Illusionz does a quality job at a very good price. We highly recommend. read more

Working with Stone Illusionz was one of the best decisions we made concerning our home. We thought we were just "window shopping" when we stopped in their showroom looking for quartz kitchen countertops. We fell in love with Guru and then with Ruby. This husband and wife team are outstanding to work with - professional, honest, fair, efficient, and kind. Having chosen to replace our kitchen countertops - after meeting with them - we decided to replace both bathrooms and have a desk countertop fabricated. Ruby had terrific ideas - she is a great designer and very easy to work with - she responded quickly and kindly to all my many questions and phone calls. Having worked with many designers and contractors and tradespeople over the years - their team is excellent. From the selection process to installation - it was 10 days - This included measurement, a couple of cabinets had to be moved, and installation. Their fabricator went out of his way to secure a remnant slab for us to use in one of our bathrooms. The price for it all was phenomenal and the workmanship was top notch. I have recommended them to family and friends - you could not go wrong here. read more