Positives: Quick repairs, great and timely communications, fantastic customer services,…read moreprofessional staff, no bad surprises, fixed the problem from the first time Negatives: It's my first experience with roof repairs, so please do not judge :). Their referral program could be stronger. Don't hesitate to ask them about it! Overall: It was a great and painless experience. I was so worried, but their customer service was fantastic and it helped a lot to reduce my blood pressure :). I would definitely recommend them! Details: Claudia came to our rescue from nowhere. I was very skeptical in the beginning, but she was professional and knowledgeable, so I decided to give it a try. We signed a PA agreement and surprisingly everything went very fast. Proliance did all the work: negotiated with my Insurance to ensure I did not pay from my pocket too much, got permits, brought roofers and fixed gutters. All that was well coordinated and at every moment I knew what is going on. For example, Kim (from Customer Service) called me when quota from Insurance arrived to inform about the next steps; Faraz (from Production) called me to schedule roof and gutters repairs. Claudia was a charm - answered all my questions and concerns in a timely manner. They also gave me a gift card for my neighbor referral (after I asked about referral program). The whole process took less than 3 weeks without a headache and minimum involvement from my side + a gift card (as a bonus). What can be better?

I just got threatened by the Manager of Proliance stating that there going to sue me for breaking a…read morecontract for a home i do not own. WOW. Home owner of home i rent had me reach out to contractors to get estimates and after calling Proliance, first thing i did was state that the HOME owner has me calling around to get esitmates for rood damage. So after calling Proliance on our First initial visit we set up, that was cancelled due to guys car not starting in the morning, Than after receiving him on 2nd appointment he left without leaving me the estimate so that i can provide home owner with, but had me sign a keypad stating that it was only stating that he showed up and given permission to contact home owners insurance to discuss damages. While still waiting on estimate we come to find out that it wasnt covering entire siding of home so the home owner wanted to get an estimate for the entire siding and After 4 other missed appointments, and again home owner coming here and waiting for them and still not receiving an estimate the home owner moved on. I got 3 phone calls within a 2 week span from 3 managers of Proliance after all this mess trying to apologize and that there is a guy around the corner that can come now, but i told them the home owner moved on after they failed to show up on 4 missed appointments. Now the owner of Proliance after apologizing multiple times turns around and says "you signed a contract and well you owe us 10% and if you dont pay us I'm going to go after you and put this in collection". I told her i am not the owner or this home. and I never signed a contract, never looked at paper work, never saw estimates, i wasn't the owner and have no legal right to be making these decisions, she still said "i don't care, you signed a contract, you owe us". WOW, This is crazy for a company like this to be threatening people especially after they broke the contract by never showing up to any appointments and or providing anything to the homeowner than going after the renter. Just contacted a lawyer about this and he put me at ease and will be waiting to see what comes of this.

They are the most professional and kindest people to do business with, they were honest and, the…read morecustom work that we asked for was finished ahead of schedule and they went above and beyond of what our original expectations were. I would like to thank them for their kindness and I cannot recommend them enough, the quality of their work, attention to detail and clarity of communication made our experience with them enjoyable.

Great service and high quality. Customer service is very quick turn around. Customer friendly…read moreand a very wide selection

20+ years of experience with the Moore team. Excellent repair and upgrades to a roof valley issue.read more

I had a small siding repair job needed done. I am too old to go up ladders like I did when I was…read moreyounger. A friend referred me to Moore. I was concerned because I knew my project was not a big job for them (small profit:) but they made me feel important. They returned every call promptly, They showed up when they said they would. They did a high quality repair on my house. It was so nice to work with a company that was that professional. So many companies these days find it easy to blow you off, not communicate well etc. Well, not Moore... they were great. and they are very appreciate day this customer.

We used Walton for a roof replacement after wind storms. Our experience with them (Walter, in…read moreparticular) was excellent from the first phone call to the final installation. Workmanship and professionalism were both top-notch, and they also very patiently helped us navigate our insurance claim. Highly recommend!

After a tornado toppled my chimney into my roof, Walton Contractors came to the rescue!! Within a…read moreweek of being contacted, Walton had quoted out what was needed to structurally repair my roof along with the complete shingle replacement. Tony, from Walton, arranged a meeting with my insurer to review the shortfall in the adjusters numbers and fought for me when my insurer refused to provide the proper funding. Every step of the way Tony was in contact with me, explaining what was being done with the roof and with the insurance company. In the end my roof was fully repaired AND the insurance company conceded and paid. I recommend Walton Contractors to anyone who wants the job done right!!!

They came out and gave us a very fair qoute. The man did excellent work on our roof. I would highly…read morerecommend to anyone.

Since I can't edit my original review I will just add another one to it responding to the manager…read morewho replied to Ryan B's review First off the siding review replacement was not done by you was done by me I ordered the sample I took the photos and I argued with my insurance company second I don't think it's appropriate or professional to discuss the particulars of a private contract on a public form and in no way does it prove your value as a company and you say that you don't have any affiliation with a grass company yet Google begs the differ I have attached a photo of proof below. Maybe if you spent more time working on providing quality work Superior communication and less time buy-in your salesperson's Rolex watches and brand new trucks you won't get these types of reviews.

Frustrating. Awful customer service. Non-responsive. Would give ZERO stars if I could…read more Morning Dew installed a new roof for us several years back. We then started to have leaks/issues. Still not resolved, even though they continue to "promise" to get to the root cause(s) and fix. Even worse, they have recently gone silent, and haven't been returning my messages. Don't know how you live with yourself, Sam.

My previous roof installer did poor job and caused iced damaged. Called several roof companies for…read moreinspection and could not tell what was exact matter(s). Each of them pointed different issue(s). And most of them said they needed to open up first. My problem was that I could not able to use my insurance for this matter. $$ had to come out of my pocket... :( I got this company info from church friend and asked to check out my roof. They pointed out what was the issue and came up with the solution with reasonable price. No 'when we open, there could be another possible issue' trick... They did what they committed and conducted a quality installation with best supplies within their given est #s. Then, crew covered up trees while they were working and cleaned up after (I impressed ^^). Most impressed part was that they followed up any given raining days during next couple of months to check in. No issue. I am happy and fully recommend this company to hire for your roof job.

Proliance got us a new roof - something we get rejected for 3 times before!!…read more We went from having the eye sore roof to having the best looking roof in the sub-division because of PROLIANCE. Additionally, they put the roof up on the super cold days of December '25

Thank you , rosy the receptionist I worked with proliance…read more1 year ago Today I needed a copy of my warranty for closing of my house ,I called left a message and with in 5 min it was sent to my email, talk abt quick service ..

After 36 years in the real estate industry, I've learned to be very selective about who earns a…read moreplace on my vendor list. It's no secret that finding companies in this space that operate with true integrity can be a challenge. There are certainly some excellent, reliable roofing companies out there--like Clem Davis and Davis Roofing--who consistently do great work. However, when you have a legitimate insurance claim, it's critical to work with a company that specializes in insurance restoration and truly understands how to navigate that process. Insurance companies, after all, are in business to minimize payouts--so having the right advocate matters. That's where Dupage Adjusters stands out. They know the process inside and out and have taken care of countless happy clients I've referred over the years. If you ever find yourself in that situation, this is the company I trust and confidently recommend.

Working with Jason from DuPage Adjusters was great. He was very prompt at answering any and every…read morequestion we had. He explained all costs of the project in detail and fought very hard to get our claim approved by the insurance company. Would definitely recommend this service to anyone needing roof repairs!