1. 1st Home Improvement

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Palatine, IL

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1st Home Improvement

3.0 (15 reviews)
Closed • 10:00 am - 4:00 pm

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2 years ago

Ryan Trout was extremely helpful throughout our project. Made everything super easy and was clearly knowledgeable.

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Review Highlights - 1st Home Improvement

“Ryan Trout did a phenomenal job helping my parents and our community when we were hit by a bad storm.”

Mentioned in 2 reviews

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Arc Restoration And Windows - Home towards the end of the project.

Arc Restoration And Windows

(28 reviews)

We had a wonderful experience with ARC. Ours was the 4th home on the cul-de-sac that they did …read more Their price was very good, they worked with my insurance (USAA) well and they were very accommodating to our schedule. The roofing portion took one day (large roof) and the cleanup was excellent. Siding took a bit longer but that was because the chimney firebox for our fireplace was all rotted out...they completely rebuilt and sided it at no expense to us! Again,cleanup was great. They also installed gutters (great job...guys been doing it for 28 years...a real pro. All the work was done on schedule, they showed up when they said they would, cleanup was great, and no hidden costs. I very, very highly recommend them and, as a homeowner for 40 years, I rarely write these reviews or feel this good about a company. We worked with Dave and he is THE BEST! Took care of all our concerns, was on site every day and paid close attention to every little detail. We resisted all the folks coming around looking to reside our home ( original aluminum siding 40 years old) because we didn't feel we could trust them. ARC is local, stands by their work and does an excellent job...5 Star! UPDATE: It has been a couple of years since ARC sided our home and I wanted to pay them yet another compliment...as sometimes happens in large projects like ours, small details can be left to be finished. ARC was outstanding in returning to our home to ensure every detail was completed to our satisfaction. Jim, one of the owners, personally made sure everything was done correctly and we really appreciated his attention to detail. Our home looks great, several large storms have revealed no imperfections in their work and I can highly recommend them. Unfortunately Dave, the outstanding guy who oversaw our project, has retired but I have no doubt that whoever filled his position will be excellent as well. These guys are not storm chasers...they are local, they are experienced and they do it right! Give them the opportunity to bid your job...I doubt you'll be disappointed. Great company (in case you are wondering, I rarely take the time and effort to write Yelp reviews unless it is something special...these guys were).

I just had my entire home renewed by ARC. They worked with my insurance to get new roofing, siding,…read moretrim and gutters. They took care of everything. I am thrilled with the job. The crews were all neat, professional and clearly skilled. They cleaned up very well. They worked hard to get everything completed before I was leaving out of the country. My 33 year-old home looks like new. Dean was an excellent communicator giving updates and explaining things. He gave great insight when making choices and his follow-up was exceptional. I highly recommend this company.

Green Water & Fire - Standard single door containment with zipper door

Green Water & Fire

(89 reviews)

Austin

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Quality Assurance Restoration

Quality Assurance Restoration

(59 reviews)

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

1st Home Improvement - roofing - Updated October 2026

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