One afternoon, a gentleman from O'Danny Boy Builders came to my house to let me know that my roof may have been damaged by a hailstorm, and that he would give me a free roof inspection. I had just bought my house, and was aware of some damage, so I let him go up, and he very politely explained how he can get the previous owners insurance to cover it, they would waive the deductible, and he could get everything replaced. After doing a little leg work, the previous owner's insurance covered a new roof, new siding, new capping and trim for the windows, new gutters, new garage roof, and a few other small things. I was very happy with this, and authorized the work to begin as soon as the insurance check was signed over to the company. Things started off well enough, I would get some communications that different parts would be starting at different times, and then the communication seemed to stop, or I was given very short notice. Still, the workers were very nice about everything, they moved things around, but then they started getting sloppy, and the communication went downhill quite a bit. By the time the check from the insurance company was released, I was not 100% happy with the job, because some things were not done the way I was told they would be taken care of.
A while after the job had been 'completed' the owner of the company reached out to me to find out what happened. He said he was very disappointed to hear that I did not have a positive experience, and he wanted to know what he could do to correct any outstanding issues. I explained to him my entire experience, and how I was still very frustrated that work was not complete, and he promised that he would work with me to get everything the way it was supposed to be. A few weeks later, because it was the middle of the season and they had to get a crew ready, a crew arrived to begin work on fixing the rest of what was promised. The company told me in advance that they would be coming, and they also called to make sure everything was getting done.
At the end of the day, I am happy, overall, with the job that was done and with my experience. Any company can make a mistake, and things in life happen, but not every company is going to fix it. I have FULL CONFIDENCE that O'Danny Boy Builders will stand behind their work, because even after they were paid in full, they are working with me to ensure that I am happy with the service I received. That really, in my opinion, says a lot about a company and how much you can trust them to keep their word. read more