They came out and gave us a very fair qoute. The man did excellent work on our roof. I would highly recommend to anyone.

Factual Warning: Incomplete Work and Communication Breakdown I contracted TTLC Inc. (Plainfield, IL - License #104019281) for a complete new roof installation on my property. Following the installation, multiple workmanship issues became apparent across the system. Despite multiple attempts to contact the company via phone and text to have them address these issues under their workmanship obligations, TTLC Inc. has promised a reply and corrective actions but doesn't reach back out. Because the matter remains unresolved, I have filed formal consumer complaints with the Illinois Department of Financial and Professional Regulation (IDFPR) and the Illinois Attorney General's Consumer Fraud Bureau. A local municipal building inspection is scheduled to evaluate the installation for building code compliance. I am sharing this review to factually document my experience with this contractor's post-installation customer service and lack of communication. read more

Since I can't edit my original review I will just add another one to it responding to the manager who replied to Ryan B's review First off the siding review replacement was not done by you was done by me I ordered the sample I took the photos and I argued with my insurance company second I don't think it's appropriate or professional to discuss the particulars of a private contract on a public form and in no way does it prove your value as a company and you say that you don't have any affiliation with a grass company yet Google begs the differ I have attached a photo of proof below. Maybe if you spent more time working on providing quality work Superior communication and less time buy-in your salesperson's Rolex watches and brand new trucks you won't get these types of reviews. read more

Getting in contact with anyone is impossible. There is incomplete work, an unacceptable jammed gutter, and a walk through that needs to be completed before the contract is complete. My text messages have been ignored, my husbands text messages are ignored, voicemails have been left and I cannot get any email response. Instead, I'm receiving emails that have accumulated late fees! How can I get in contact with anyone? The longer this company ignores me, the more late fees they're adding. read more

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Great company that has excellent customer service. Completed my roof in one day with beautiful result. Project Manager Sergio was present for the project & very attentive to the details. The crew was fabulous & did a beautiful roof and cleaned up everything. Price was great, the materials are excellent. I highly recommend this company. 5 stars plus! You won't be disappointed if you hire them. read more

Thank You Louie! You and your team saved us again! If you have roofing/siding issues do not hesitate call TTLC and ask for Louie. Laura - Joliet Illinois read more

Ty at TTLC was amazing! He was the first person I spoke with. As a representative of his business his friendliness and courtesy were exemplar! His general courtesy is a great representation of his company!. read more

Another job well done by Louie and his team. My parents were so impressed with the quality and attention to detail. Thanks Louie! You are my go to person/company for roofs and siding read more

After a tornado hit our home, we had a lot of damage. TTLC was a huge help in both repairing our home as well as walking us through the insurance process. We had a complicated project that did take over a year - nearing a year and a half - but we wouldn't have been able to repair our house without the support of TTLC with the insurance process. Great work, thorough, very responsive, hands on and honest. Highly recommend if you need roofing or siding (they are hardy certified) and especially if you need support with insurance related home repairs! read more

As are many people I was hesitant in going with a roofing contractor after the storm hit. There are so many unknowns, you don't know how to deal with the insurance company, how do I even know I have damage, what will be covered, lastly is this even real? Well I can honestly say it was a pleasure working with Tim Kiely and TTLC. Tim answered every question I had and I had plenty! Honestly there was no question that he didn't have the answer to. I don't plan on needing a roof and gutters anytime soon after this but I'd definitely use them again if needed. Hats off to Tim and the team! read more

TTLC roofing just replaced my roof. They were able to get the job done in a day. Terry and his crew were very professional. Thank you for a job well done. read more

**UPDATE: I was asked by the GM to update my review and I think that it's only fair because after I posted the above review I received a great amount of attention from the team at TTLC. - Roughly a half hour after the above review was posted I received a couple of texts from Justin with an apology for dropping the ball on the project and a commitment to complete the remaining work on my home. IMO, it's unfortunate I had to post negative reviews online to get a response from him after I reached out to him a few times via text and voice messages to get an update on next steps. I never responded to Justin because at that point I was no longer interested in working with this company as the trust was gone and I wasn't confident that the remaining work would be completed without issue. To me it seems as if they already bit off more than they can chew with the lack of communication. - From there I also received calls from Justin's boss and the GM of the company who both apologized for my experience. The GM, Yas, assisted with sending me the outstanding items I needed for the roof replacement project (warranty registration, photos of the completed work, etc). He also offered to complete the siding, gutters, and downspouts project (to which I declined for reasons stated above) and to review the work done by the other contractor of my choosing to ensure the roof was not damaged during the replacement of those items. I am not updating my star rating because at the end of the day their service could have been better. It shouldn't have taken a negative review to get the response I was waiting for all along. read more

I can't say enough good things about TTLC. They did high quality work that was performed on time and done quickly. My project manager Matthew Long made sure everything progressed as promised. Would highly recommend TTLC. read more

Great experience from start to finish. Todd Wambsgans and his team provided a prompt inspection after we had some shingles fall off during bad storm. His team promptly and professionally helped manage all claims with my insurance and were very patient as it took many months and many inspections. In the end the TTLC team replaced my roof and were professional in their installation and cleaning up after they finished, would recommend to others. read more

We worked with Terry at TTLC when submitting an insurance claim for our roof. Both he and everyone at TTLC could not have been more professional, friendly, helpful, and responsive to our needs and questions throughout the process! I would 10000000% recommend anyone to this business! read more

DO NOT USE THIS COMPANY. They did siding and gutter work on our home and were a pain to work with both times. They tried to cut corners by not getting permits BOTH times, which resulted in stop work orders getting pasted on our door (and caused further project delays). The siding work got delayed 2 months for seemingly no reason or explanation other than "scheduling conflicts" and Rudy Bruges our contractor was awful at communicating. I had to follow up every day for project updates. At one point he was ducking my calls, not answering me but answered my wife on the first ring.. he woukd always say "I will have an update tomorrow" and then we wouldn't hear from him again until I followed up days later. With the gutter work also, they ripped down our neighbors gutters before realizing they were at the wrong house! And then sent me paperwork to sign with the wrong address on it after we had previously cleared it up. This company is not good at communicating, tries to cut corners to save on their bottom line, and overall it was an extremely unpleasant experience working with them. We will never be using them again for any work under any circumstances, and highly suggest you don't use them either. read more

Justin P was such a great guy.He worked on our claim for storm damage.Allstate would not approve any claim .They just just left as Justin P walked up and introduced himself.From then on we were in good hands with.............. well you know. I was not sure why he thought we needed gutters also ,But he saw something I did not see. Holes in the gutter from hail.When I saw that I thought ..This guy Is really going the extra mile for us.He worked on the claim back and forth with our agent .Got it all done.We could not ask for a more professional person to work with than Justin. read more

The saga with TTLC began in July 2023 when we incurred storm damage and ended today. This company "tarped" our roof, only to have the tarping fail not once, but twice resulting in interior damage requiring drywall repair and painting Not only did they not take responsibility, the "manager" in the office said " well, if it wasn't tarped, it would have leaked anyway". This makes absolutely no sense but is indicative of the attitudes that prevail at this company. Flashing installation is poor, they have yet to reply. Refuse to give us an invoice - since we went through insurance. Waiting for warranty information. Entire company can use a class in customer service. Lots of options - steer clear of this one! read more

Terrible customer service! Been working with TYLC Roofing for close to 1.5 years. My home was in need of a roof, gutters and siding. The roof and gutters were completed on a reasonable time. The project manager for those jobs has since resigned. My project was given to another PM that has had the most difficult time responding to my calls and emails. I have since been calling the office directly. I've talked to at least 3 different people who have assured me they would get my project completed. The most recent being the supply ordering manager. That was 2 weeks ago that he would be ordering the necessary supplies and would get back to me within a week or so. I've heard nothing! I've even called to follow up leaving a voice mail with no response. I've now been waiting for siding for over 6 months. I also have a large hole in my siding where the first project manager cut out a large sample to match. Also, not to mention i now have only 6 months left on my claim with my insurance company. This has been disappointing to say the least! I do not recommend this company simply based on customer service and follow through on their part. read more

From the first day, Todd W. was very upfront, honest, and transparent. He explained the whole process and everything went exactly as he explained. There are very few companies that you can trust nowadays and it was extremely comforting to find and work with one of them. I would make TTLC the FIRST place you call........ and ask for Todd! read more

Chris knocked on our door and asked to do an inspection. I had already known I was going to replace the roof and had gotten an acceptable bid already. Difference was Chris's follow up and immediate responses to my calls and text. He made it very clear from the beginning that our satisfaction was most important and proved it all through the process. Although there was a job forman Boris whom we were also impressed with Chris spent alot of time at the site to make sure all was done properly and to our satisfaction. We are extremely happy with TTLC and highly recommend them for your next roof or gutter project. Btw our roof was out of pocket and their offer was a very good one. read more

After the storms we had in April, and everyone was putting in claims, I just didn't want to deal with all the storm chasers. I was so happy to come across Justen Penn who works for TTLC. Also like many, my insurance carrier kept me jumping thru hoops. They continued for 5 months. But Justen dealt with the insurance company and kept me updated on the progress. With out Justen I probably would have gave up fighting with the insurer company, which is exactly what insurance companies want you to do. I now have a beautiful new roof. They did a great job. Took care of my landscaping while working and did an awesome job cleaning up. I highly recommend this company and especially Justen Penn. read more

Tod was amazing, dealt with insurance hassle. Definetly recommend for siding damage, replacement. Our house looks brand new! TTLC is professional, courteous and best of all, the whole process was fast. We are super pleased read more

TTLC and their team were excellent! Jaden Gutierrez handled everything with our insurance company making the process effortless for us. Professional throughout the process and kept us informed every step of the way. Their install crew were excellent, courteous and cleaned up afterwards as if they were never here. Our new roof looks awesome! Great job TTLC team! We highly recommend this company! Mike & Diane read more

TTLC Construction does amazing work. Professional staff started at 7 AM each morning, worked the full day. Very efficient always leaving the work site in a clean workmanlike manner. Get this, they even finished the job ahead of schedule, roof, gutters and a deck. I'd definitely recommend this team for your construction needs. read more

Great quality contractor that finished the project ahead of schedule with higher quality material than I had anticipated. It's hard to find reputable contractors as many over promise and under deliver. TTLC is the exception not the norm. read more

TTLC did an amazing job on my roof. Yas was excellent to work with. Very knowledgeable and took care of all the work with my insurance. The crew took great care of the job site. I highly recommend TTLC. Thank you for a job well done! read more

TTLC was great. Very easy to deal with and they were completely transparent about all costs (including coming in below competitor bids) They did the work well and within the timeframe they estimated. Will use them for my next project. Highly recommend. read more

We have a great experience with TTLC. Very professional and responsive. Louie really helped us navigate the situation with our insurance.

Bentley and his team helped us in getting our roof replaced after the storm. He guided us with the process and made things so much easier. I kept his number and share with my friends to reach out to him in case they have issue with their roof. read more

if you are looking for a company for your roofing needs, please contact Matt Long with TTLC immediately! Matt came to our home to see if we needed any services and spoke with my husband initially. My husband told him to come back and when Matt came back, I was the one at home and met Matt. Being transparent with my following statement, I was like "here is another roofing company trying to get our business (we have SO many companies come to our home for this) but Matt was very genuine and did not come off pushy at all. Long story short, Matt was very attentive, knowledgeable, and super customer oriented! He is very easy to work with and is very responsive, which is great! He/the office worked with our insurance comonay (which was no peach!) If you are looking for a roofing company, please contact Matt Long! We had NO issues at all with Matt or TTLC. Matt works out of the Plainfield, IL location. read more

TTLC IS GREAT! Good quality and excellent workers. They take there time to make sure everything is perfect! Highly recommended!