I recently had the pleasure of working with Great Roofing LLC for a roof replacement due to hail damage, and I cannot say enough positive things about my experience with them, particularly the owners, John Sterba and Mike Sterba. From start to finish, they exemplified professionalism, expertise, and a genuine commitment to customer satisfaction.
John and Mike's knowledge and transparency were evident from our first meeting. They walked me through every step of the process, ensuring I understood the scope of work, the materials being used, and the timeline for completion. Their team was punctual, efficient, and meticulous, delivering high-quality workmanship that exceeded my expectations.
Additionally, I worked with Great Adjusting, another fantastic company associated with Great Roofing LLC. The coordination between Great Roofing and Great Adjusting was flawless, ensuring a smooth and efficient process from start to finish. They handled the adjustment and insurance aspects of my claim with utmost professionalism. Despite the challenges and delays caused by Allstate, Great Adjusting's team, including Jason Monday, demonstrated exceptional diligence and dedication to resolving my issues.
This experience was a stark contrast to the frustration I faced with my previous home insurance company, Allstate. After my roof sustained hail damage, Allstate disagreed with the assessment that the roof was too old to repair and fought us tooth and nail. Initially, they denied the claim outright, then offered us a meager amount, and finally agreed to settle in lieu of a lawsuit. The reparability tests conducted by Great Roofing, which were in accordance with industry standards and accredited by the InterNACHI (International Association of Certified Home Inspectors) and the ASTM (American Society for Testing and Materials), clearly documented the extent of the damage and the infeasibility of repairs, yet Allstate was slow to respond and delayed the entire process .
John and Mike made the insurance claim process seamless. They provided detailed documentation and estimates, which facilitated quicker approval from the insurance company. Their proactive approach and attention to detail ensured that every aspect of the roof replacement was covered, saving me time, money, and a lot of stress. The final resolution and release of depreciation funds from Allstate came only after persistent follow-ups and the involvement of Great Adjusting.
Moreover, John Sterba was tremendously helpful post-roof repair, following up with minor teething concerns with the new roof and gutters. His dedication to ensuring everything was perfect and his prompt attention to any minor issues that arose truly set Great Roofing apart from other companies.
In summary, Great Roofing LLC, under the leadership of John and Mike Sterba, turned what could have been a stressful situation into a smooth and positive experience. Their dedication to excellence and customer care sets them apart from the rest. I highly recommend their services to anyone in need of roofing work. Thank you, John and Mike, and the team at Great Adjusting, for restoring my faith in contractors and for providing such outstanding service.
On the other hand, I strongly advise everyone to avoid Allstate for homeowner's insurance. My experience with them was extremely frustrating, as they fought my claim hard at every step. From initially denying the claim outright to offering a meager settlement, and finally agreeing to a fair resolution only to avoid a lawsuit, Allstate made the entire process unnecessarily difficult. If you want peace of mind and a smooth claims process, I recommend changing your homeowner insurance company as soon as possible. read more