The girl at front desk is extremely rude. As I walked in she pretty much didn't want me to come in…read moresince it was 10 minutes to closing. A torrential rain came down and she turned to me and said, would you like me to let you out? Really? You couldn't wait 5 minutes for the downpour to end or offer an umbrella? Lights out on this place.

Bernice was very helpful as I do general contracting she is always on the ball and helping me to…read moreget my projects done quickly. Great management as well Helpful competitive and always smiling eager to help I love the gorgeous showroom as well and the light fixtures help to give the client ideas on the final touches Andrea Artistic design Hinsdale

I've Known Pete & Jenny For Many Years And Have Referred Them To Several Of My Clients Who Have All…read moreBeen Extremely Happy With The End Results With Excellent Customer Service, Ideal Suggestions And Above All Awesome Custom Craftsmanship. If You Are Considering A Home Project, You Owe It To Yourself To Contact Pete & Jenny To Interview A Company Where You Will Not Be Dissapointed With The Outcome!

Great source for Toto toilets - very good price, very reasonable install fee. Peter and Chris are…read moresuperb to work with. We had them replace all 4 toilets in the house. They were ordered, delivered and installed in 3 days! They installed all of them in 3 hours. When next have a remodeling job we will call them first.

Great service. Very professional. The installation crew is very considerate, professional and…read morepay attention to detail. Family owned and operated. Definitely recommend and would use again.

Mark and his Team replaced our outdated, laminate kitchen countertops with beautiful quartz. This…read moreincluded removal of the old (and disgusting) counters, sink, faucet and garbage disposal, updating some of the plumbing and electrical and installing the new countertops with under mount sink, new faucet, garbage disposal and even some backsplash touchups. BIG shoutout to the BEST K&S designer, Aurea, who not only guided us to the right products and finishes but kept us laughing along the way. If I could give more stars to Kitchens & Spaces, I would ...because they DESERVE it!

Kitchens & Spaces is so, so good at what they do. Imagine ordering a Cadillac and getting a…read moreBentley. That's my experience.

Greg Cutler and his amazing team delivered a fabulous renovation for us in a timely fashion. We are…read moreso pleased! Their dedication to seeing projects from the stages of planning to implementation to completion are amazing. In addition, they are always there to listen to your suggestions and to help bring your dream renovation project to completion. We highly recommend Sterling Studios for your next home project renovation!

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

How do I get in touch with some of the other people that have bad experiences? Maybe we can all…read moreget together and do a class action. I want to believe that it will be fixed but am not holding out a lot of hope. If anyone can at least give me what they have done I would greatly appreciate it. I can be reached easily at 70847684 Donald has been arrested. If you want to be assured that you will be contacted. Go to victim/witness services for DuPage County courts. Look for #19 C F 1350. Leave your info and they willl contact you. We all Ned to be there if possible. Thanks

Well where do I start. I took my first review down because Donald K told me "Every second my post…read morewas up, my money will be melting." On 6-12-19, I put a deposit with Daniel Ford, the salesman for some remnants. He wanted the full payment up front, but I told him absolutely not, I don't pay any contractor up front. So he agreed to do half for a cash deposit. So I did that. He told me someone would be out to measure the next week and to follow up with him. On 6-17-19, I followed up with Daniel, and he said he is no longer employed there, and then he stopped answering my calls and texts. The owner Donald wasn't returning my messages either. On 6-19-19, Donald finally returned my texts saying that I will get my deposit back. First he threatened me to take my Review down, and I did. First he told me I would have my money the next day on 6-20-19. By the end of the day on 6-20-19 he told me he needs more time. On 6-21-19 he send me a message saying he would be back in town on 6-24-19 and he would be meeting with his lawyers, and he said he would meet me then and also give me some free stone for the inconvenience! HAHA!!! I didn't believe a word he was saying. Well now it's 6-25-19. Still no money. He is no longer returning calls or messages. Seems like I'm SOL. I just hope this guy gets what's coming to him.

We used Design Inside for our recent condo renovation, and we were pleased with our designer,…read moreAbigail. We had looked into three or four design firms and went with Design Inside because we got along well with Abigail from the initial consultation. She's friendly and had suggestions from our first meetings. Our remodeling scope was pretty basic (resurface hardwood floors, install new tiling, new lighting, new kitchen countertops/backsplash/hardware, painting, etc.) We weren't planning on taking down any walls or putting up new walls - hence "pretty basic" in our eyes! The initial few weeks involved back and forth with designs and occasional meetings with Abigail so she could get a handle on what we wanted done. Abigail was accommodating with meeting/phone times, and would often meet with us late afternoons or early evening. She created designs we had never thought of doing (enclosing in structural poles, wainscoting, etc). Abigail also was able to easily "read" my husband and I in terms of color schemes and we ended up choosing one of the first few samples of tiling and backsplash that she dropped off with us. Kudos for that! Abigail also provided us bimonthly hours summary / detail so we knew how much we were being charged for her services. She would break down the time she spent working for us by the minute and it was helpful to see where our dollars were being spent. From a "grand overall design", Abigail did a good job, but when we started getting into the details in the later phases, we did run into a few minor issues. I recommend ordering all materials / furniture / art yourself and not going thru Design Inside. With a little work on the intranet, you can find it cheaper, not to mention a lower delivery charge. We had a few material mix-ups with Design Inside - i.e. we received the wrong hardware; not enough tile or grout was ordered. Abigail's measurements for the den were incorrect so she didn't order enough tile / grout - her measurements for the wallpaper were also off, but this time we almost ordered too much. The invoice system used by Design Inside is a little confusing and you should pay very close attention and track your own expenses. It's hard to describe but trying to track all the bills and refunds with the invoices provided was difficult. Overall - I would recommend Design Inside and Abigail for your remodeling needs. I would just offer a bit of advice to double check measurements and order your own materials, but would still recommend the company. Abigail provided different designs and options that demonstrated her design skills as well as her ability to connect with us in terms of what our goal of the remodel was. In our eyes, that was key.

Katy is the perfect mix of practical and design savvy. In our first meeting, Katy helped me to…read moreprioritize my projects for the biggest impact. In addition, she directed me on where to invest dollars and where we could save. We worked on several areas of my home in tandem...living room, hallway, master bedroom and guest room. Not to mention storage ideas and thoughts on future bathroom projects. The process was seamless and easy. We put a plan together in a few hours and we were off to the races. One of the most enjoyable experiences in working with Katy was the ability for me to add my own personal touches along the way. She really adapts to her clients in terms of how involved they would like to be. For me, I had lots of ideas that Katy helped me bring to life, streamline and balance. And she also encouraged me to take chances with paint colors, fabric upholstery choices and more. My gallery wall is one of my favorites! I could never have measured and hung with such precision. And my reupholstered hallway bench is one of my favorite stand-out pieces. Thanks Katy! I love Katy's design eye, easy-to-work with attitude and desire to put her client's style into every choice. My condo is finally a home! Love it! I highly recommend working with Design Inside and I plan on doing so for my next projects!

I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

The Brass Tacks: This place is the real McCoy local hardware store with a real helpful hardware…read moreman. This location was originally the location for one of the corporate hardware chains that pulled out several years ago. It is now run independently by a family team. It's one of those locations where you wouldn't be surprised to see a Fatfender pickup or two parked in front. In terms of selection It has everything you'd expect to find in a local hardware store packed into a non-big box space. Sure, you may pay a couple of extra cents for some items, still a fair value for the convenience, but not enough to drive you to the anonymous experience at a big box. Give them a try for a little more personalized attention.

In an era of massive, impersonal big-box stores where you have to walk half a mile just to find a…read morelightbulb, Clarendon Hills Hardware is a breath of fresh air. It's exactly what a local hardware store should be: organized, stocked with quality tools, and staffed by people who actually know how to fix things. ​I came in for a specific project and instead of just pointing me to an aisle, the staff took the time to talk through the repair with me, saving me a second trip and a lot of frustration. It's clear they care about the community and their craft. Whether you need a screen repaired, a key cut, or just some honest advice, skip the drive to the giant retailers and support this local gem. Highly recommended!